My recent encounter with JetBlue Airlines was nothing short of a nightmare, and I am compelled to share my harrowing experience to warn others about the appalling service they provide. From start to finish, this trip was plagued with delays, cancellations, and an utter lack of care for their customers. It all began with a 2.5-hour delay on our flight from JFC airport to San Jose. Although delays can happen, the lack of communication and transparency from JetBlue's staff made the situation incredibly frustrating and stressful for all passengers involved. The real ordeal began on our return flight [B6 670] from San Jose to JFK airport, which JetBlue unceremoniously canceled without any prior warning. The alternative they offered was to reschedule us on a flight departing from San Francisco airport, which is about a 1-hour drive away from our intended destination! It's hard to fathom how an airline can think it's acceptable to make such a drastic change without taking into account the inconvenience it causes passengers. To add insult to injury, JetBlue's lack of responsibility and concern for their customers became evident when they refused to provide any compensation for the additional expenses incurred due to their own incompetence. They did not offer any hotel accommodations for the unexpected overnight stay in San Francisco, forcing us to bear the cost ourselves. Additionally, they showed no willingness to arrange for transportation to the San Francisco airport, leaving us stranded and helpless. As if the frustration wasn't enough, their customer service was an absolute disaster. Attempting to contact them by phone was an exercise in futility, as the waiting time to speak to a representative was a staggering 1 hour! Similarly, the wait time for their chat support was an outrageous 1 hour and 30 minutes! It's evident that JetBlue lacks the capacity or desire to address the grievances of their customers promptly. Throughout this entire ordeal, the staff's attitude displayed a disheartening lack of empathy and understanding. It felt as if they considered us mere inconveniences rather than valued patrons who deserved respect and consideration. In conclusion, my experience with JetBlue Airlines was beyond disappointing. The delays, cancellations, and subsequent lack of support and compensation have left me with a sour taste in my mouth. I strongly advise against choosing JetBlue for your travel needs unless you're willing to endure a series of unfortunate events and an indifferent customer service team. There are plenty of other airlines that prioritize their passengers and go the extra mile to ensure a smooth and pleasant journey. JetBlue has shown a complete disregard for their customers' well-being, and I will certainly not be entrusting them with my business in the future. read more

JetBlue Airways Customer Relations Department P.O. Box 17435 Salt Lake City, UT 84117-0435 Dear JetBlue Airways Customer Relations Team, I hope this letter finds you well. I am writing to express my deep disappointment and frustration regarding my recent experience with JetBlue Airways and the deceptive practices I encountered while purchasing tickets for my seven-year-old child and myself. I purchased two tickets for lax to Mia. To my dismay, I discovered that in order for my child and me to sit together, I had to pay an additional fee of $320 to select seats. This practice of charging exorbitant fees for seat selection, effectively turning it into a "bait and switch" tactic, is highly deceptive and goes against the principles of transparency that customers expect when purchasing airfare. What troubled me further was the fact that the cost of selecting seats together amounted to as much as a one-way ticket. This exorbitant price discrepancy only compounds the sense of unfairness and deception that I experienced as a customer. To resolve this issue, I promptly reached out to JetBlue Airways' customer service seeking an explanation and a fair resolution. Regrettably, the response I received from your team did not reflect a genuine concern for my dissatisfaction. Instead, I encountered indifference and excuses that failed to address the core issue at hand. It is disheartening to see such disregard for customer concerns and a lack of accountability for the deceptive practices employed. I firmly believe that JetBlue Airways' bait and switch ticket pricing, coupled with the lack of transparency regarding seat selection fees, should not be legally permissible. As a consumer, I value honesty, fairness, and transparency when making purchasing decisions, particularly with regard to air travel. The current practices employed by JetBlue Airways violate these principles and erode the trust I once had in your company. I kindly request that you thoroughly investigate my case and take appropriate measures to rectify this situation, I would appreciate jetblue adhere to review and revise its pricing policies to ensure transparency and fairness for all customers. Thank you for your attention to this matter. I trust that you will give it the consideration it deserves. Yours sincerely, Jan K read more

**For 24/7 airline support, Call +1 (855) 668 90.25 anytime.**Our airlines phone number and customer support team* is available at all times to assist you with flight reservations, ticket* changes, cancellations, and complete travel support anytime.!!. The airport procedures were handled with steady coordination and professionalism. Check-in services moved efficiently, and staff members maintained a courteous and supportive attitude while assisting passengers. Clear signage and well-timed announcements helped travelers navigate through the terminal without difficulty. Boarding was conducted in a structured sequence, helping maintain order and supporting a smooth departure. **Comfortable Cabin & Relaxed Atmosphere** Once onboard, the cabin environment felt clean, calm, and welcoming. Seating provided adequate comfort for the duration of the journey, while the quiet atmosphere made the flight more relaxing. The cabin crew remained attentive and professional, responding promptly to passenger requests and ensuring that the inflight experience remained pleasant. **Consistent Service & Smooth Arrival** From departure to arrival, the journey progressed smoothly with reliable service throughout. Safety announcements and inflight assistance were delivered efficiently, helping maintain a comfortable travel environment. Baggage handling upon arrival was also timely and organized. Overall, the experience reflected dependable operations and thoughtful service--making this airline a reliable option for future travel. **Additional Features: 4.5/5** * **Baggage Allowance:** The airline's baggage allowance policy was fair and reasonable. * **Flight Status Updates:** The airline's flight status updates were reliable and accurate. * **Airport Lounge Access:** The airport lounge was clean and well-maintained, offering a comfortable and relaxing environment for passengers. **Overall Experience: 4.5/5** While the airline's customer support services could be improved, the overall experience was satisfying. The airline's online check-in system, in-flight entertainment options, and comfortable seats were highlights of the journey. With a few tweaks to their customer support services, has the potential to become a top-tier airline. read more

flight 1065 PVR - LAX flight time around 2 hours 30 minutes Eezy peezy right? Remember a couple of months ago Lufthansa flight 469 experienced HORRIBLE turbulence out of no where and food/people went flying? see this link where actor Matthew McConawhatshis face talks about being on that flight if youre bored: https://www.ksat.com/news/texas/2023/04/12/hell-of-a-scare-matthew-mcconaughey-details-experience-onboard-turbulent-flight-out-of-austin/ Anyway, it was all over the news and soon after, ALL the flights I have been on repeat "PLEASE STAY IN YOUR SEATS EVEN IF SEAT BELT SIGN IS OFF JUST IN CASE OF UNEXPECTED TURBLENCE" . I get it I thought; god forbid my jack daniels goes flying or my non surgical nose lift gets injured. Today a douche canoe decided he would stand 45 minutes in the aisle way, (first row of first class) while drinking and yapping to a couple of ladies, like hes in the patio of some desolate village with population zero. Each time anyone wanted to use restroom, we would have to brush against his gross body. I was married once; I barely brushed against my husbands body let alone some entitled loser stranger. I asked the first class stewardess why she wasnt making him SIT like a HUMAN BEING. She said JET BLUE doesnt enforce it. I told her that is ridiculous and no other airline would ever tolerate this kind of entitled behavior from anyone. She just shrugged and I continued to eye roll at the ugly loser. Guess what? take a wild guess..... when we were landing, the above mentioned douche canoe wasnt obeying the landing policies such as "GET IN YOUR SEAT AS WE ARE LANDING" (I know, shocking) and he and the stewardess exchanged insults and drama ensued. I didnt feel bad for her for a second; had she put her foot down during the flight, loser would have behaved and shut his trap hole onto his seat. Delta is just the best still in my humble opinion- I cant wait to finish off my jet blue points, pay off my card and move on from this woke airline. Maybe I can sell my unused points to someone at a discount or something. Ill have to look into this. read more

I've been a Loyal Customer for Jet Blue Since 2000 & True Blue Member All good thro Covid-19, Now Going Down Hill! Had worst experience of my life this past time trying to Fix They're Mistake & Buy a Ticket! App/Web Broken Down forced to call "customer service" wow things changed! "system Failure" No C.C. Payments Entire U.S. that Day?! Jet Blues Mistake I Paid for with 20+ Hrs of My Life on Phone Need Therapy After This! Dropped Calls, Hang Ups, Crazy long Hold Times (2O hrs total what?) Rudeness All Around! Some "Crew" tried to Help, but didn't have training felt bad for them, but Mostly DO NOT CARE or know policy No kindness, Answers or fixing problems or quality anymore! Punished For they're system CRASH still not Fixed All day/night for They're Mistake Unreasonable No Respect or way to Treat/ Keep Customers! One lady got personal so low class insulting are they out of money? NO quality control Card charged Twice by mistake No surprise with No Supervisors or HELP Seems jet blue doesn't care about people or Customers anymore. Not the Same Used to Be Nice Even with Long Holds now Traumatic, Understaffed, Cutting Corners, SAD! Used to be the Best with cheapest price referred To Others now!s just CHEAP! (No Class) Seems jet blue's a sinking ship are they trying to wreck themselves? Why change to this cheap format & destroy a good reputation of many years! So BAD seems like the bank is broke In Need of Reform Asap! if you call plan to hold all day &/or night (many hours) like me what Mess So Disrespectful! Hope my plane doesn't crash & burn like They're Company seems to be Headed! Burden SHOULD Be on Jet Blue Not Customers Trying Giving Hard Earned Money taking hours away & Pray Website's Working, but Tickets are Cheap if you have The Time Is Why They Get 2 Stars, but Current Policy DOES NOT FLY! read more

Reach a live Jetblue Airlines customer service representative by calling 1 866 514 0176™. This toll-free number connects you directly to the reservations and support desk for assistance with existing bookings, flight changes, or general inquiries. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again read more

***Call main assistance (Toll Free) phone number is @@++1 (8 88) - 3 8 4 - 992o™@ This line is open 24/7, so you can quickly connect with a real person for any travel-related assistance. One of the most convenient aspects of this service is its round-the-clock availability. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with that Airline I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that read more

3/20/24 3:18 STT-BOS Flight #808 Worst flight we have ever experienced. What should be a 3.5 hour direct flight from ST Thomas to Boston, JetBlue's advertised "brief stop" in San Juan to refuel, which for some reason took them almost 2-hours to accomplish, along with a crew swap; door-to-door after leaving our hotel until arriving home turned into an 11-hour ordeal -- on the aircraft for over 7-hours -- that's longer than most transcontinental or transatlantic flights. On top of these delays we were sitting behind a family of extremely unruly passengers -- father, mother and 2-small children. All members of the family were completely out of control; hostile father who was constantly getting up and down and obstructing the aisle; mother coughing incessantly every 30-60 seconds without covering her mouth or using a mask; children unsecured climbing over seats disrupting other passengers. When we approached flight attendants they acknowledged what was going on and yet wouldn't confront the family over their inappropriate behavior (although they said in their pre-flight safety briefing "to report ANY inappropriate behavior"). WTF, why bother reporting inappropriate behavior if you're not going to do anything to rectify it? Hey JetBlue, how about mandating that a person who's openly full mouth coughing wears a mask, especially if there's complaints from adjacent rows/seats. JetBlue's "do nothing" response was disgusting. Oh, and NO WATER in either of the rear lavatories and Fly-Fi wasn't working the entire flight! We will look to fly with Delta, American, United and SouthWest before we ever fly JetBlue again. These types of incidents explain why JetBlue's notorious poor rating continues to spiral downward. read more

I am absolutely livid!!! My friends and I checked in over an hour and a half before our flight was set to take off. We grabbed a sandwich and headed down to board our flight at 1:05 pm and our flight was set to leave at 1:21pm. There wasn't anyone manning the desk when we got here. We looked up and down the area, there was no one around. A man finally emerged from behind a door and said that we had missed the flight. He was not helpful and just said oh I will get you on the next flight but you're not going to like it because it leaves at 8pm. We asked why the flight had already left and he said that they had called our names and then decided to mark us as not there, even though our baggage had been checked in over an hour and a half prior to the flight. Such an announcement was never made, otherwise at least 1 out of the 5 of us would have heard it. He changed our flight and then grabbed his Starbucks cup and proceeded to walk away without so much as a single apology. We contacted Jet Blue via phone right away and were given the run around by two associates and one manager. All of whom refused to take accountability for the incident. The managers name was Stephanie (who declined to provide her last name) was the worst of them all and was extremely rude and unapologetic. A message popped up on the screen that indicated the flights actual take off time which was at 1:42 pm!!!!! I have been in customer service my entire life and JetBlue's inability to take ownership, provide empathy, and provide a resolution is absolutely pathetic. I'm appalled by their behavior. This was my first flying experience and it has been an absolute nightmare to say the least. #jetblue #worstcustomersevice #horribleairline read more

Ok, so Jet Blue and I had such a nice little encounter a couple of years ago. I was flying from Buffalo to JFK on Jet Blue, then catching a flight to Toulouse, France via Brussels on American Airlines/Brussels Air. My Jet Blue flight was delayed due to mechanical problems (thus the docking of one star) and I ended up getting into JFK too late to catch my next flight. Tears ensued because I don't deal well with airport stress. AA completely blows and I hate them and I would give them zero stars if I could. Basically, they wouldn't allow me to change flights since I had purchased my ticket through Brussels Air, even though that's their partner airline. So I had to wait for the next flight to Brussels, which was the next evening at the same time. So I go back to Jet Blue, and they put me up in a hotel for the night, which is their policy for mechanical problems. The next day, I arrive at the airport only to discover that I'm actually on stand-by for the AA flight that evening. I wait around the airport all day, and alas, do not get on the flight to Brussels. I go back to Jet Blue and am basically like "Fix this." They give me some shenanigans about how it's not their policy since they already put me up one night, but they do send me back to the same women from the previous night. She recognizes me from before, says "What are you still doing here?!" and then proceeds to give me another hotel room for free! That was a godsend! In a day and age where airlines are so focused on gypping their customers out of every since cent, this really proved that Jet Blue (or at least this employee!) cared enough to treat a passenger like a human being, and not just like a fare. read more

This review is more in regards to their checked baggage service and lost baggage. I'll briefly cover the flight quality in the last paragraph. I would say I'm a pretty frequent flier. I've flown in many airlines from cheap regional airlines overseas to the big names like United. Never once in my 14 years of flying I've had a checked bag lost or delayed. Well, until my SFO - LGB flight a couple days ago. However, I do understand that mistakes happen and that the employees are also human (read: I wasn't rude about it). Overall the lost bag retrieval process was pretty easy. Once my bag never came out of the carousel I went to the baggage office and filed a claim. A couple hours later, they called and located my bag, which was never loaded on the plane at SFO and that it would be arriving tomorrow morning. It was then delivered to my house later that afternoon, placed on my front porch. So, overall their checked bag retrieval service isn't too bad. But, after inspecting my bag it turns out one of the plastic strap buckles of my bag was broken somewhere in transit between SFO - LGB - delivery to my home. Called JetBlue and I was told they did not offer any damage reimbursement for straps or wheels. Understandably so, but after this annoying ordeal, that just lowered my opinion of JetBlue even more. Overall, I'm just disappointed in my last experience. I've flown JetBlue numerous times previously without a hitch. FLIGHT REVIEW: Overall: Decent/nothing to complain about (besides my bag) - Departed on time, even with two passengers who also missed their flight - Clean - Ample legroom (I'm 6'1") - Prompt and easy planing and deplaning read more

To talk 24/7 (toll-free number),@@+1' (844)~300~OO.12'@ For All Airlines' phone number to speak with a person is, which is available 24 hours a day, ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

**Call 24/7 $ support** $ +1 || 888 || 5 5 9 || 69.19** They can help with booking management, flight changes, and other travel-related needs..... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more