I travel for work frequently and so far this is the best airline I've used!! No delays and no hassle! Unfortunately I had to use American because I couldn't find a flight using JetBlue. Moving forward, I will only use this airline!!! read more

Horrendous customer service while following up on a refund for cancelled flight from JFK-SFO. No offer for a flight credit. Not refund for a $35 baggage fee for a bag that that sat at JFK for 5 hours. A customer service agent named Valena who did nothing but laugh while I spoke. They've lost a customer. read more

Great service in mint. On time, friendly staff, great food and great price. What else do you need? read more

JetBlue - View frim my little cabin in mint class. Very nice! - Airlines Near Me - San Francisco, California

They lie about giving you ground transportation I was scheduled to depart West Palm Beach Nov4th 2022 at 6:30 pm To cut the story short we arrived in Westchester NY Airport at 5:00 Am on Saturday the 5th We were promised ground transportation to our residence in NJ As we originally flew out of Newark After dealing with 1 representative when we landed no ground transportation was provided that could actually take us home After the 40 or so passengers from the flight were set up for Uber or Lyft One by one the rides started to cancel because none of them wanted to go to NJ from Westchester because they cannot secure a fare back at 5:00 am The rep disappeared not to be seen again We secured our own private taxi At a cost of 175.00 JetBlue refused to reimburse more than 75.00 They should have just set up a bus to Newark NJ and that would have sufficed read more

My husband and I have never flown on Jet Blue and as first-time customers, we were thrilled with the flight attendants and flight crew. We were warmly greeted as we walked into the plane and the attendants were warm and attentive to travelers. Kim, a flight attendant was more than five stars and could not be more helpful. On our last flight with Southwest Airlines, the crew barely acknowledged us, stayed in the back of the plane laughing and talking, and only came out to pass out snacks and water and they gave us one snack. Kim offered snacks, humor, and a smile and was so terrific, we are going to buy Jet Blue stock. Monica and Melinda were also wonderful and all three flight attendants were outstanding! We just ordered a Jet Blue Credit Card and will be buying stock in Jet Blue due to the service we received from Kim and the rest of the crew! read more

During the multi-airline NYC meltdown of the 2023 4th of July Weekend, Jetblue cancelled the flight 8 hours before departure, in what appeared to be perfectly fine weather all day on New York and at our destination, and was only able to offer a flight 3 days later for rebooking, thus stranding my wife, my 2 young kids and me in New York. They refused to rebook us on other airlines. It was a nightmare trying to find out information about whether we would be compensated for the resulting expenses of being stranded, despite speaking to in-airport personnel (we were connecting so already at the airport) and via the app, and ultimately they were only willing to tell us that we had to wait 7 days to learn if the cancellation was due to controllable reasons or not. 14 days later after multiple hours dealing with customer service, after being repeatedly "informed" that our flight had not been cancelled at all, then, when confronted with proof, that we had cancelled it, before finally conceding that Jetblue had indeed cancelled the flight. We were then informed that the cancellation was due to weather, and that we would not receive any compensation for the resulting expenses (a 1 way car rental and gas/tolls for a 10 hour drive), and that, because we had changed our original booking to a different flight the same day a month prior to departure, we would only be offered a jetblue travel credit for the cost of the cancelled flight, not a refund. Jetblue has the worst customer service of any business I have ever encountered , and I cannot fathom ever choosing to fly them for my business or personal travel ever again. read more

How far they have fallen! This used to be a great airline. Been flying with them for over 15 years. More recently, random cancellations (of future flights), rude customer service, and limited service everywhere. Done with them. read more

TERRIBLE!!!! I booked a flight was given a confirmation number and do not not have a reservation? Wait what? No reservation how does that make sense. I was called a liar by 3 different people at Jetblue customer service and than told they could not honor the original purchase price of ticket. I was told i need to pay the current market which was $100 more from the original price. I was sent to a resolution team that did not even attempt to resolve the issue. Just repeat the same thing over and over. No attempt to even offer a credit or actually make an effort. Jetblue just wants to hand you a bag of peanuts because that's the service they provide. I guess that Spirit Airline service has rubbed off. Two terrible airlines combine to make one big disaster. read more

So far I received a refund for one of my claims Jet blue canceled my fight. My second claim allianz is working on my trip delay, and they denied our claim. We were delayed 3 Times total of 4 hours because the plane was there, but Jet blue didn't have a pilot or crew to operate this flight on my return trip, So I put in a Claim with Proof of delays. Allianz Will not pay my claim because it has to be 6 hrs. delay I say that this is not good policy Do not purchase this insurance there are to many excuses so they don't have to pay claims. My wife and I are senior citizens and purchased this insurance for the first time ever hoping with the way airlines are having issues and we wanted to feel protected. Well as you can see its a waste of money! read more

Various delays, changing gates, no reason given fir these items..not very friendly to its customers@!

spent 2 hours today trying to just make a reservation Jet Blue asked that I update and change my password after two hours I said I am done with tbis they pushed me to try text or wait an other hour on hold the text was terrible about every question I had was not in the automated system What in the world has this come to we cannot even call a company and make a simple RT to vegas from boston trip! read more

Never have I once had a good experience with JetBlue. My flight has either been canceled, delayed, or strait up awful. Save yourself the trouble and go with any other airline. read more

So sick of this airline. I have flown JetBlue 5 times in the last 2 years.It has never once been on time. Just finishing up A trip to Orlando, Florida . Was 3 hours delay coming to Florida And now i'm an hour delayed going back. Their idea of rectifying the situation is to say thanks for your patience. I can guarantee I will never fly JetBlue ever again. You can take your free wifi and cram it. They have absolutely no respect for how they ruin people's plans. I'll start flapping my arms before I Give jet blue one more dime on my money. read more

First time JetBlue flyer, yes save the bashing for later. I had always heard for years that JetBlue being a great airline to fly with due to spacious seats, free unlimited snacks, and live DirectTV (RIP Virgin America). Booked a direct flight from SFO to JFK, at a very reasonable price might I add! Finding the terminal was interesting as most JetBlue flights take off from terminal, which is torture for me as I would of loved to jump on many of the other international flights. Boarding process was straight forward, no delays, kind staff, and some snacks along the way. As advertised, HUGE seats, well worth it in my opinion. As for the media device, a little dated, yet gets the job done, but I will mention that my seats entertainment center was broken on the way back on a full flight (No seat change option). Smooth take off and landing as well, which is nice especially considering the smaller runway at SFO, so cheers to both pilots to and from. While most may be in the middle of the road when it comes to JetBlue, I honestly had a good experience, not sure if I would ditch my normal airlines due to current points. Although, it is worth considering moving forward as their direct and nondirect are pretty inexpensive and they have several flight locations around the US. read more

The worst airline to go with. I spoke with the supervisor Teresa and she was very unpleasant and had bad manners dealing with my ticket situation. It was going to be my first time flying with JetBlue, but now I will never use that stupid horrible airline due to their employees bad customer service, specifically Teresa the escalating supervisor. Overrall they need to be retrained on speaking with customers and I will never recommend this airline to anyone. read more

I just took JetBlue flight 777 from Boston to Las Vegas on 4/2/24 with no WIFI or in flight entertainment. Flight was over six hours. Gate personnel announced before boarding about this issue and told us all to contact JB cust. svc to receive compensation. I just got off the phone with cust svc and they said policy changed in 2023 and there's no compensation. WTH. So not only was the plane entertainment and WIFI not functioning, but the employees don't even know their own company policies. Disappointed to say the least. Thumbs Down on JB. read more

I was very late since I was very unaware of the gate security process at the Newark airport. I also had so much trouble getting my boarding pass to show the security gate guards. The Jet Blue security guards were very patient and nice to me. My flight was scheduled to depart at 7:22 am. I went through the gate at 7:29 am. I also had a small purse and a computer bag that I was going to condense into a single bag as a personal item. In the rush, I didn't have time to do this and the guards didn't have a problem with this. At my Southwest flight into the east coast, I was stopped at the security gate and asked to condense my bags. The Southwest security guard stated that I had 4 bags with me and I was only allowed 2 bags. I spent 3 minutes putting my 2 small bags into the empty bag and then was allowed through the gate. This seemed like a useless exercise and waste of time. It was very clear that my 2 bags would fit into the third empty bag or the small bag could have fit into my computer bag. I like to carry my small purse around my neck so that I don't forget it. read more

Jetblue absolutely sucks, they don't care about the customers. I flew from STI Dominican Republic to Boston yesterday April 1st 2024 and they got us off the plane after we were seated in it and delayed the flight for 14 hours imagine being stranded in an airport for that long. I will never in my life fly on jetblue again Delta it is going forward. read more

DON'T RECOMMEND FLYING ON JETBLUE. On the day, I was leaving my spouse and I seats got changed. So, we had gone to ask why our seat were changed we weren't even sitting together. The customer service rep at the airport didn't know. So, we asked can we get seated together, and the customer rep said if we change our seats we will have to buy another seats. We explained we already paid for our assigned seats way an advance. We just didn't pay for the flight we paid for our assigned seats too. So, we ended up paying for seats again twice. The customer rep stated we have to speak with corporate about getting refund for the seats we already paid for. We contacted customer service, and corporate, and they stated that we are not entitled for refund because pre assigned are not always guaranteed. So what is the use of paying for the seats you want but you don't get them. Then we as well not paid for the seats and have JetBlue assigned us our seats. read more

JetBlue - Airlines Near Me - San Francisco, California

When booking JetBlue via Expedia, they put you in lowest of the lowest and do not allow you to bring anything on board. You have to check any bag for $35.00. None of this is mentioned in the small print or details so you don't find out until you get to the airport read more

Last year, I flew with several different airlines with about a combined 100k miles! For most frequent flyers, this was probably a small number. I would like to also note that of all the airlines, and although most of my frequent flyer was with American Airlines because this was my company choice, I flew a handful of times with JetBlue and I have to share, my experience was always seamless. The flight crew also seemed more upbeat, even more than Virgin America. They also continue to serve cookies and in some instances, they offered the whole flight complimentary snacks for being late on departure. Get this, they also provide FREE WiFi!! Where can you get this kind of service? Oh and don't forget, their coach leg room was really nice. Huge and I was able to stretch my legs. It's like sitting in an exit row at other airlines. I am sure there are more perks, but I leave that to other Yelpers to shout it out!! If you do decide to book your destination and JetBlue happens to fly there, I would highly recommend booking with them first!! No questions ask!! Until then, be kind to one another and Cheers! ~ :p read more

JetBlue - It's true. They have a lot of leg room. - Airlines Near Me - San Francisco, California

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Jet Blue- Jet blue used to be my favorite. Clearly, Virgin Airlines has stepped in and offered what Jet Blue offers plus more, What I still like about Jet Blue and why I am a fan: 1. Always friendly service with a smile and thank you; 2. More spacious seating; 3. TV/Satellite; 4. Cleaner than most other airlines. I think Jet Blue can improve more on offering specials and rewarding their loyal customers with better deals. Also, the planes seem to be getting worn and are in need of updating. Virgin just makes flying kind of fun and I look forward to the flights. I don't feel the same when flying jet blue or any airline. Overall, I am definitely a fan of Jet blue..especially the extra space and TV/Satellite. I am a fan! read more

JetBlue - Airlines Near Me - San Francisco, California

A MINT ADDICT's DIATRIBE: FULL RECLINIING SEAT/ (BEDS)! IN JET BLUE MINT CLASS (BEYOND FIRST CLASS) IS A FLYING DREAM! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! for MUCH LESS THAN THE BIG AIRLINES! PLUSES: 1- Fantastic almost Gourmet Quality food, plus snacks, plus a free gourmet cupcake at the end. You can almost get full, especially if you "steal" the stuff your Vege Wife cannot eat...ha...ha...(evil laugh). 2- Grado $90 Made in Brooklyn Headphones, to watch all kinds of new release movies. 3- Hot TOWELS come out at least twice to clean your hands...or I use it to clean my face...they are boiling hot so I doubt germs are a big issue. These make you feel almost human on the long flight to and from SFO to NYC & back. 4-HIGH TECH SEAT CUBICLES-LIKE YOU ARE ON A INTRASTELLAR SPACE FLIGHT- These things come with so many features that you almost have to take too flights to find, figure them out, or even use them. IMPORTANT... remember to push the top blue LED button on the top on the back console so they know to wake you for food, snacks, hot towels, & more champagne. Otherwise, you are likely to sleep through a several bucks of MINT upgrades. 5-An EXTENSIVE DRINK menu....you want a shot of fine Vodka in your Champagne...hey...no problem! 6-WOW SERVICE.....well mostly... if you bug them to much they can give you the look, but they still deliver...very nice. 7-ALL the usual upgrades & more that you would expect...like fast check in, speed line threw TSA, free luggage, less hassle on carry on's.....just check on the web... 8-$125 CREDIT TOWARD THE NEXT FLIGHT BECAUSE OF A MODERATE DELAY 3 HR DELAY WITH A CHANGE OF PLANES......COOL! ....a nice bonus for next time, boy are they like sneaky drug dealers...they want you to be MINT ADDICTS! AND GUESS WHAT BOYS & GIRLS! A NEGATIVE: THIS IS LIKELY A "BETA" TEST FOR THEM...& THE PRICES ARE SURE TO GO UP! SO GET THIS NOW! ~~~~~~~~~~~~~~~~~~ I HAVE FOR MY LAST 3 ROUND TRIPS FROM SFO TO NYC & I AM HOOKED I ALSO HAVE HAD A MAJOR BACK FUSION/RODS SPINE SURGERY SO... BEING HANDICAPPED WITH NEUROPATHIC PAIN...these SEATS are a MUST!!! (if I can still afford them). ~~~~~~~~~~~~~~~~~~~~~~~~~~~ HINT-- if you are at all flexible with your dates & times, it can save you hundreds to thousands if you study all the permutations available. read more

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JetBlue is a super airline. Review of regular economy: Lots of legroom, free movies, free WiFi, free snacks, healthy snacks to purchase, and friendly crew. I'd say YES anytime. Mint review: As far as staff, Daniel was superb. It felt like visiting a close friend who takes great care of you. read more

Jet Blue is okay, as one of the economic airlines such as SWA (Southwest Airlines) and from what I hear (I've not flown it yet, but heard great things about them) Virgin Airlines and Spirit. The flight I took was on time, 'tho the way the plane boards in groups was a little disorganized from the SFO terminal side, so people were cutting in from the sides and waiting around randomly. So I'll say overall, I do like Jet Blue. I don't like Spirit at all, it seems there's lots of potentially hidden costs and upcharges that will amount to higher "all in" rates for things like even carry on or luggage of any sort whether checked in or not. I do like Soutthwest Airlines, and have grown accustomed to their cattle call styled no-reservations no assigned seating and priority boarding system. It's worked for me. I do understand how some people do like to know and enjoy planning for exactly where they're going to sit, so that's where Jet Blue comes in as a better alternative for those folks. They allow you one carry on bag and one personal bag (as well as the ability to check in a bag) so isn't like American Airlines (nor Spirit) who charge you for every little thing that would seem like it should be (and used to be) complimentary. Jet Blue does board from the back first then to the front, but then he or she who boards last is in the front of the airplane and generally will then deboard first (and everyone who's traveled and know how slow people are to putz around to get off the airplane, the difference between being the first off and being towards the end and last off can be an additional 30 minutes of waiting and waiting. Luckily, some airports like Long Beach for example have deboarding off of the front and the back of the airplane for dual efficiencies. The rates on Jet Blue are okay. I'm still able to find better local inter-California (within So Cal to Nor Cal) flights cheaper when on special on Southwest Airlines. I think with both carriers, SWA and Jet Blue, they're neck and neck and it's good in the marketplace to have healthy competition that helps keep rates lower and customer service levels higher to continue striving for a greater marketshare and to earn the business. So, I'd always advise to check both airlines rates and find the best one for your needs. Jet Blue has a frequent flyer reward system, I'm not sure how it works 'tho. The seats are nice, and have TV entertainment screens on the backs for enjoyment. The drinks are the same as SWA and you get complimentary refreshments and choice of animal crackers or pretzels (and Jet Blue gives you a bag of Snyder's brand twice or more the size of SWA's little mini bag of pretzels). Oh... and one important thing... Jet Blue does offer Pineapple Juice :) read more

JetBlue - Okay, here's the recipe... Orange Juice + Pineapple Juice = Orange Pineapple Juice... it's the best combo ever! - Airlines Near Me - San Francisco, California

On March 10th, 2024 I took a flight from LAX to Newark on Jet Blue. I was accompanied by my service dog. I never flew Jet Blue with my service dog before and was unaware that they were much more difficult to deal with than the other major airlines when it comes to service animals. For United, my usual airline, I usually call a day or so before my flight to let them know my service dog will be coming with me. So I called Jet Blue a day before my flight and the representative on the phone was rude and unhelpful. She essentially shamed me for not being aware of their 48 hour policy of informing them and providing them with proper documentation. She told me my only option would be to go up to the help desk at the airport the day of. I had a bad feeling based off of her attitude but was hopeful my experience would be better at LAX. Everything got much much worse that morning. I waited on a long line at the help center and finally reached a representative. She seemed baffled that the phone representative told her she could help. After going back and forth for a bit she called her supervisor. He asked for my DOT form in which I was readily able to provide him. After reviewing he said to me, "I am going to ask you one question" in which I replied, ok. He asked me what task my dog is trained to do for me. I gave him the answer of "reminding me to take my medication" in which he replied "how does she do that?". He wanted me to elaborate without me providing a diagnosis which was near impossible. I told him I have never been asked that before, I was in shock and uncomfortable. I did not want to answer. He explained he was denying my dog to board as a service dog on my flight. I felt degraded and humiliated. Not to mention now I was cutting super close to when the boarding doors for my flight would close. I agreed to pay the pet fee and to stuff my service dog under my seat. Trying to hold back tears I got to the security line and realized there was no way my fiancé and I would make it to our flight. We saw an area for CLEAR and quickly signed up dropping even more unexpected money. After cutting the whole clear line we had to run through the airport with my service dog. Just wait it gets worse. The next day I really was able to reflect on just how disgusting and wrong this situation was so I decided I would escalate this as high as I could via the phone customer service so they can hear my side. The first time I called I spent an hour of my day on the phone. At first, I spoke with a very kind and empathetic representative. She seemed speechless and horrified by the incident and was perfidiously apologizing. I told her I at least wanted there to be an investigation and to get the pet fee back. She was clearly relaying this to someone above her because she kept putting me on hold. Finally, she came back on and said her manager said they "cannot refund the pet fee because we already flew". I demanded to speak to her manager myself. To no surprise her manager was an unkind disgrace and told me "I should have done my research" acting like it was my fault I didn't know their policy. She ended up hanging up on me. I called one more time to see if I could speak to someone else and I was put through to another representative whose ranking I am not sure of. She told me the best she could do was fill out a claim for me and submit it. She was nice enough, but no one seems to really care about this issue which I am thinking is borderline if not totally illegal. At this point it is not only about the extra money that I spent that I shouldn't have had to, but how this could affect other people. I have read other posts about Jet Blue mistreating other passengers with service dogs and I am saddened. Something needs to be done because a huge corporation like this cannot continue to mistreat, degrade, and discriminate against disabled passengers. read more

Jetblue has steadily gone from being the best rated airline in the USA (10-15 years ago) to the middle of the pack, to now being noticeably worse than others. Customer service (previously their hallmark) is now non existent. No one answers the phone or picks up the chat. Legroom on planes remains good, but with the new A321s the seats are so thin, hard, and uncomfortable that legroom isn't the problem you'll be worried about. Staffing has worsened so the in cabin experience is noticeably worse, as is on-time rates. Jetblue has the worse inflight snacks of any airline in the USA (quite an achievement). It's much harder to achieve Mosaic status. The schedule is worse as well, they can't staff flights they used to offer, and are flying fewer direct routes than they used to fly. In flight WiFi is very good. All in all, Jetblue is going in exactly in the WRONG direction. It's a shame to see. read more

I have used Jet Blue two times and both times had issues with flight delays by 3 hours or schedule change within 2 hours of departure.Never had a issue with Delta ever.This my last flight with Jet Blue they are no good. read more

Used to be great airline to fly with. They got to big. Last few trips always delays. Caos in the airport. Dirty old plans. Poor customer service. I rather fly with the big name such as delta and AA which improve significantly. So sad read more

I'm going to start off by saying I know companies cannot control the weather. However, I booked with JetBlue for a round trip from Pittsburgh to San Jose. Trip out to California was fairly smooth except for the fact we almost missed our connecting flight due to not being informed about a gate change. Returning was the real issue. We received notification about a delay the night of our return. This delay was then delayed again and again. At this point both myself and my boyfriend had to call work to call off multiple extra days. With all of this delay all the airline provided were snacks and waters. They offered switching to other airlines, not compensating the flight since a weather delay did not qualify. Of course after a delay of almost 14 hours overnight we left the airport to sleep only to be informed as we arrived to our friends house that the flight was now cancelled. We then returned to the airport the next morning and was directed to drive to San Francisco for a flight the next day. Yet again, no compensation, no reimbursement, and not even a coupon for food or lodging. We were told to either wait for standby in SF or to wait the 36 hours for the next flight. And yet again, it was not a direct flight back to Pittsburgh, so even an open standby did not verify a spot in Boston. Terrible service. Not their fault but a compensation or more hospitality would have been humane. Never booking so cheap again. You get what you pay for. Side note: Wow Air is just as cheap and as problematic as well. And last side note: JetBlue is international, not domestic. read more

The flight landed at 11:50pm. All had to wait till 3am to get the check-in luggage. To top it off, exhausted, the drive was another 3 hours after the luggage was received. Absolutely unacceptable to have to wait that long for luggage!! read more

This airline is terrible. Frequent flight delays greater than 2 hours. They destroyed my luggage twice and only offer a credit. Ridiculous baggage fees. Unilateral decision on what is a personal item. Unfriendly hostesses. Customer support people are nice but can never help due to " company policy". Planes are old. Controls misplaced on armrests. Poor routings. Avoid if at all possible. read more

Me and my husband were traveling from San Juan to San Francisco via Fort Lauderdale as connecting airport. The flight from San Juan to Fort Lauderdale was landed in Sarasota , Florida due to bad weather in Fort Lauderdale, and then we had to wait on Sarasota airport like 5 hours as the plane had to be repaired. This was the Most dreading experience for us. Then they made us fly to Fort Lauderdale where our next flight to San Francisco had already left of-course. And we had to sit at the Fort Lauderdale airport in the night up till 4 am to get confirmed for flight at 9 am to SFO. Now they are not giving any hotel or Uber coupons to us for the night. We had to take our own hotel and Uber to a hotel Near by. This is the most horrible experience ever. read more

My second bad experience this year. Costly due to inefficiency by phone representative. Will be my last choice of airline. The worst

TRASH. I will never fly jet blue again. their customer service is by far the worst. long story short they cancelled my morning flight home ( couldn't give me a reason as to why it was cancelled)... said their next flight out was full and the only other flight back put me home right before midnight or the next day. so I had my flight and checked bags refunded but they wouldn't compensate me any further even tho I had to find a whole other airline and alternate transportation paying DOUBLE for last minute tickets. completely unacceptable. will never fly with them again not to mention the customer service was horrible. good luck getting anyone who even speaks English. read more

Wish I could pick 0 stars. Well #JetBlueAirways you've done it again. 6:30 flight this morning was delayed until 9:00 am then cancelled altogether leaving an entire plane of people stranded. Best you could offer was a flight out tomorrow. Then there was a problem retrieving our bags and we sat forever waiting. Now I'm paying for another Uber home for a useless trip to the airport. Southwest was able to accommodate us today at 5:45 out of Manchester but we're still losing a day of our vacation thanks to you. This is after they already changed this same flight 4 times since I booked it. Every JetBlue employee I encountered today was incredibly rude and not at all interested in helping. And the icing on the cake is that when I decided not to take you up on the offer of the flight tomorrow you cancelled my entire trip including my trip home. Now I have to figure out how I'm getting home next Saturday. This is all after a similar situation a couple of years ago when our 8 pm flight home finally left at 3:00 am after making us board and deplane. Literally NEVER AGAIN. read more

JetBlue cancelled our flight to Fort Myers, FL minutes before we were to leave for the airport. I followed instructions to switch flights online, and when I did so, found that the next flight to Fort Myers was 2 days out. To travel the same day, I was forced to take a flight to nearby Tampa, FL instead. I was charged an additional $320 to do this. However, in the "Flights Cancelled by JetBlue" section of the "Delays, Cancellations, and Schedule Changes" page on the website (https://www.jetblue.com/help/delays-and-cancellations), it states that I should be able to switch to another flight at no charge if JetBlue cancelled. I contacted them through their website to request a refund, which was denied on the grounds that they claim that I willfully elected to fly to a different city - this is a completely ridiculous claim, since they cancelled the flight, and the next flight to the same city was multiple days out. No other flights were cancelled or delayed at all that day, indicating no staffing issues. There was no inclement weather on either end. This implies that they must have cancelled because not enough people were on the flight, so it was no longer profitable. It's concerning that US-based airlines are allowed to do this with flights at the last possible minute. As if JetBlue hasn't already jerked me around enough: 5 weeks after the flight, I got an email from them saying I was "undercharged" for services offered, and they're going to charge me even more this coming week. It was aggravating enough to be refused a refund, but beyond ridiculous to be charged even more well over a month after the cancelled flight. Beginning to enter scam-like territory. read more

If you want a airline that is the top 3 for more cancellations and delays, this airline is for you. I took this airline for the first time and I had a delay for more than 4 hours and they did not care. read more

On stars. Jet blue vacations packages is a SCAM 844 528 2229 you well pay be told declined submit another form and then both forms are charged and it is hell to get money back. Jet blue corporate confirms this is not part of jet blue.SCAM FRAUD THEFT please warm everyone you know read more

JetBlue is a lousy business with terrible service and worst customer service. Do not fly with them. They will lie and avoid compensation owed. Had a 13 hour delay and they stated repeatedly it was due to pilots being over their hours, but mark it as due to weather on a beautiful day to try to avoid their part. read more