Wow!!! Cynthia Cama & Gabby Martinez !!! Above and beyond.. they were nothing but patient and professional in dealing with a glitch in the system... They continued to help customers while dealing with my situation and were kind and super helpful. So grateful!! read more

Jet blue as usual on time and a great flight . everyone was friendly and attentive especially Shayla Brown, she helped make the flight even more enjoyable read more

Matthew Richards was amazing . He was so pleasant and even helped people whole helping others. Really appreciate his help and kindness.

After the fires in So Cal, I requested an extension on my travel credit for just a month or two. They no longer have a route to Reno, which is what I used to use them for. They said "no". And I've been a JetBlue mileage member since they started as a small airline in Long Beach in 1999 (?) Way to go, JetBlue. I will go out of my way NOT to fly your airline in the future. read more

I won't fly these guys again. They charge a premium for upgraded seats which are just standard seats. They fly old worn out planes plagued with mechanical issues. My last flight with them the plane had two mechanical issues and then we ended up having to divert to another airport because of fog, the pilots ran out of available flight time, I had to be somewhere by a specific time so I spent $125 to get to the original airport, oh this was after being trapped in the plane for almost two hours because the second airport didn't have staff to let us off the plane, I ended up getting home seven hours later than originally expected. Jet blue won't even compensate me for the cab I paid for. Pay more and fly with an airline that isn't run on a budget ​ read more

JetBlue at SFO terminal 1 provides great service. There's sometimes a bit of a wait for bag drop, particularly if it's an early flight. They are efficient though. I do wish they had even more speed at security here. Everyone working for JetBlue is friendly and helpful. They are my go to airline. read more

This particular flight was a nightmare. We were flying from nassau to LaGuardia. Let's just say the flight was supposed to be 3 hours and 30 minutes which ended up being a 9-10 hours experience. What happened was there were storms and all new york airports shut down so we were circling for an hour then starting to run out of gas so we made an emergency landing at the washing dc airport but jet blue did not have a terminal so we were stuck in the tarmac for about 5 hours waiting for other airlines to let us use their gate at 12am. We then got note that we could not fly back to LaGuardia, the American Airlines let us use their gate. We had to take the smallest bus i've ever taken with a bus full of cranky new yorkers at 1 in the morning to go to baggage claim that was not a good mix. read more

We sat on plane for five and a half hours before our flight ever even took off. We were delayed due to a weather, but why not let the passengers wait in the terminal instead? There we would have had access to food, coffee, water, working bathrooms and space to actually walk. Instead we were held captive on the cramped, fully booked plane without access to water or snacks. We were given multiple different excuses and updates. Ultimately our two hour flight took 8 hours! We all missed a day of our vacation, with many missing flight connections and cruise ship departures. At the three hour mark, we were told we could "deplane" as it's a DOT law. But everyone was afraid to get up or leave as it'd only further delay the flight. I specifically asked a flight attendant what it meant to deplane (i.e. how long, could we go into terminal, etc) and he didn't know, said he'd find out and then never followed up with me. We ended up walking into the jetway to stretch our legs and froze our butts off as it was 20 degrees outside but it was an improvement from being a sardine on the plane. Once we finally took off, we had beverage and snack service. Still having to purchase their snack boxes. Like couldn't they have offered those gratis for the extremely challenging experience we all faced? Ultimately we arrived to Orlando nine hours after boarding the flight. It was a miserable experience that could have been prevented by simply letting us enjoy the amenities of the terminal and updating us through technology; boarding when actually ready to leave the tarmac. Horrible experience which I wish on no one. read more

I am giving a two due to the delay and lack of early notification. We were stuck at the airport for over 5 hours due to a 3 1/2 hour delay that we weren't notified in time from Cancun to Tampa. We also were given three different excuses. First, it was because they had to change planes due to mechanical issues. When we got on the plane, the flight attendant said it was from weather and the plane didn't make it from the destination the previous night. Then at the end, the pilot said they had to uber a crew in from Orlando to Tampa to then fly to Cancun to drop off that flight and pick up us. Come on Jet Blue! Get your story at least straight for delaying 3 1/2 hours leaving us in a foreign country. With not much time or spare, they finally gave us a 12. Food voucher. Seats were very comfortable and the flight attendants were very pleasant. On the way to Cancun, we got a miserable flight attendant. Smart to have the pleasant one with us considering people were a bit cranky with the delays. read more

Horrible customer service on a call to an agent. Hard to understand the agent. Spent 20 min discussing my issue. It could not be resolved. The notice posted by Jet Blue about changing flights and fee waivers because of problems at Newark Airport are not true. Very misleading. read more

They changed my flight and since its their error, I am allowed to chose a different flight. They charged me $91. I paid for bigger seats and they wanted additional money. When i called at 12;15am which shouldn't be busy, I was on hold for 30 minutes and then we get disconnect. You get what you pay for. Their prices are cheaper than Delta but their website and customer service is horrible!!!! This occurred on Nov 18, 2024 read more

On a trip back to the United States that we had a long layover in Boston. My husband and I found that someone had separated our seats we went to the Just Ask desk between gates 29 and 30 at Boston Logan for helping and being receded together. The clerk behind that desk had very poor attitude, was offensive and was in no way interested in helping us to be seated together. He moved us to the back of the plane and changed our boarding group to 2 lower. We were very pleasant and polite to him and we are very disgusted with jet Blue's Customer Service at this point. read more

Be careful what you book, they have so many restrictions on their fares that a change is costly even a month in advance. Customer service is difficult to reach and charges you $25 to speak or chat with them. I can see why they wanted to merge with Spirit, that is where they are at these days. read more

They refused to seat my family together. My youngest has autism. We flew with them to Orlando & Los Angeles and they always put us on row 6. This will be our last time flying with them. read more

If you never allow carry ons in any "boarding group" other than the first 3 than day that why you buy the ticket. say you will have to check your carry on. and don't charge for a headphone plug that is outdated just provide the headphones or update your jacks. cheap and embarrassing read more

I was flying on my mothers buddy pass. They lost my luggage for 4 days out of my five day trip. Refused to reimburse me for anything. When I got my luggage back, which they refused to bring to my hotel, it was all broken and damaged. They did not reimburse me for luggage or compensate me for having to go pick it up even though they lost it. I complained everyday and in turn they wrote my mom up and put her on a 90 day probation . I will never fly with them again nor recommend . The check in agents and phone service agents are incompetent and slow. And it's clear the workers get a kick out of ruining peoples plans , miserable company z read more

Horrible company! customer service is a joke! no refunds if you have Covid! They refused to give my daughter flight credit or a refund. NEVER use JetBlue! read more

Me and my friend had a very bad experience here. Im Muslim and they stopped me more times than others to search under my hijab and wouldn't give me my bags causing us to miss our flight. The workers had attitudes and didn't want to help us situate a new flight. read more

this is one rip-off airline!! We recently flew roundtrip from JFK to LAX. The only way to avoid a horrible middle seat in the back of the plane was to pay $175 for an aisle seat!! Highway robbery!! Also, all last minute people had to pay this price for all middle seats!! what a shock they must have got at the airport!! Never again Jet Blue read more

JetBlue distinguishes itself by providing a screen which allows you to watch live television as well as movies. The last flight I took for 3.5 hours had a screen which did not operate at all during the flight . When I contacted JeBlue. I was told that there was no accommodation they would make for this problem. read more

would never book with this airline ever again , horrible customer service , there front desk was closed and every other airline was open , they tried to charge me more for there inconvenience, worst experience ever and on top of that this was a work trip so was not on my dollar personally but I would not recommend at all , spoke with a manager and I will be reporting them to Department of Transportation (DOT) , I can see why they have 2 star ratings total on yelp read more

Horrible airlines. Try calling them they say 2 hour wait, they suggest text, I text and they say 3 hour wait. Just a lousy experience - try employing real people instead of failed attempts at AI - your service is the worst if anyone ever dealt with read more

JetBlue - Airlines Near Me - San Francisco, California

I arrived at RDU airport at the correct time for my 4:30pm flight. I have since been waiting since 4pm to get on the plane, only to find out AS THE PLANE IS BOARDING that the flight will be delayed 3+ hours. This is unacceptable, and the sad part is that this is not the first time that this has happened to me (or many others) on a JetBlue flight. JETBLUE IS NEVER CONSISTENT, while every other airline in the airport is taking off to the same destination at the same time. I reached out to JetBlue Customer Service, only to be told that they need to "approve" the refund due to my very large inconvenience, along with the inconveniences of the (likely 75+) people on this same flight. I understand that delays happen; however, compensation is REQUIRED to appease the customers who are loyal to this airline. There is no question on whether or not compensation needs to be "reviewed" by further staff. The flight is one hour, and I paid $150 for the tickets. The very least this multi-million dollar company can do is refund my money due to THEIR issues. The employees are rude, overwhelmed, and likely underpaid. Why does JetBlue miss the bar every time? I have no idea. I will never know. What I do know is that I am a JetBlue Credit Card holder and a frequent flyer, flying at least 4-5 times per year due to having close family in another state. However, I now absolutely DREAD flying due to the number of inconveniences that I have faced over the past 3 months alone. This was the "cherry on top" of why I will be avoiding flights with JetBlue. read more

Straight up lied on their policies and insurance. I had to cut a trip short due to home damage and the insurance policy decided to look for every single loophole to not payout. I called JetBlue on a recorded line and even their staff said that was wrong and apologized for their co-worker's misrepresentation ... on a recorded line lol. The JetBlue staff member at the gate told us we should just call our bank and chargeback after spending over 18 hours at the airport because even they wouldn't put up with it. Thank you Tonya for lying to all the passenger's who had disabilities and children at gate A10 on Nov 26th, 2023. JetBlue should be ashamed of themselves. read more

Flying to Seattle the airline attende ts were very nice and professional however the multiple nonfunctioning screens including my own made for a long 6 hour flight, and no possible fix or reccomendation was made. The flight back to boston started with 3 or 5 actual flight changes. In both directions, delays and than earlier and than delayed again. With error in their systems sending out repeats of the previous messages multiple times as well making planning the rides to the airport more difficult. At the terminal in Seattle the attendents at the desk were not as polite and were quite rude to the people in line at the desk. read more

I was torn between giving it 1 or 2 stars, but 2 stars says "could've been better", when a better description for my experience is "hard to be worse". With that, it gets 1 star. Pros - There's still extra leg room in coach, although it's been reduced. Cons - Two big ones - their website, and their customer service. Website: Their website is cumbersome. Loading times and UI would indicate it doesn't get much upkeep. You'll get error messages for not filling in required fields, that are already filled in. And if there's any technical issue with payment (there are) then it makes you start the entire process over, as opposed to looking at what might be the problem with the payment. So, if you transposed 2 numbers on your credit card, it won't give you the opportunity to correct that, and instead take you back to the home page, where you have to start the entire process over - meaning picking your dates, airports, flight, passenger info, etc... all just to try the payment method again. Now, here's a big one - their website wouldn't process my VISA card. It didn't say why, just that 'there was a problem', and then kick me to the home screen. I called the issuing bank, and they confirmed that Jet Blue didn't even attempt to charge the card. I tried a couple more times, and the site kept saying there was a problem. Now comes part 2. Customer Service: I called Jet Blue and let them know my problem. The CS rep advised she would be charging me $25 for not using the website, even though it wouldn't take my card. She said that, since IT had not informed them that the website was down, they weren't waiving fees. I had to hang up and get a different rep. The 2nd rep waived the $25 fee and said they actually WERE having problems. He booked my reservation, but booked it under the wrong name, which we noticed when we got the confirmation email, hours later. Yes...hours. The 3rd rep I called was to straighten out the mess, and she advised that I'd have to cancel the flight, for which there was a $25 charge, then book a new flight, for which there also was a $25 charge, because I wasn't going through the website. When I advised that this was THEIR error, she said she'd waive the cancellation fee, but not the rebooking fee. I was too tired to fight, so I just said to cancel. She cancelled the flight out, and asked if I just wanted to use the dollar credit, and the points, towards the rebooked flight. I said "yes", so she processed the cancellation. The 4th rep I called was to book the new flight. I told him to use the points, and the dollar credit, and he agreed. I also told him of my previous issues, so he agreed to waive the $25 for booking. He took all the information, then told me the ticket price had gone up, so I'd have to pay extra. Again, tired of fighting, I gave him my credit card number, and he charged for the flight. When he was reading out the confirmation, he mentioned the charge to my card, and it was the full amount. He didn't use the points, OR the dollar credit. I said that they needed to be included, and his response was, no joke, that he'd be happy to use them on my NEXT PURCHASE. I said it was time to get management involved, and he hung up the phone on me. The 5th rep I called cancelled the previous flight, and rebooked. He then informed me that I couldn't use my points and my dollar credit, because the price of the flight had gone up, and Jet Blue doesn't allow anyone to use their dollar credit AND points, unless it covers the whole cost. Because they raised the price, I now was $30 short, and couldn't use my points, but instead had to pay the entire ticket price, minus my dollar credit. I told him I needed to empty out the points, and the dollar credit, because I was never using Jet Blue again. He said there was no way I could do that unless I booked a flight that they both covered, so he asked if I wanted to book a different flight. Seriously, he asked if I wanted to go to an entirely different destination, so I could use the points. I said "no" and asked if there was any other way, to which he said no. He refused to get a supervisor, so we sat in silence for a bit. Finally, I asked him if he could take my dollar credit, and refund it to my credit card. He could, and he did. I pointed out that a customer service rep may want to have those kinds of answers, instead of relying on the customer to find the solutions. Here's some fun fact - all this was during a death in the family. read more

Red Alert: The Decline of Jet Blue JetBlue once had a promising future and a strong value proposition. It presented itself as the differentiated, service-oriented airline that was not elitist and would make the flying experience different and more enjoyable for all. Well, they seemed to be on the right track for the first couple years but have since completely fallen down. Customer service has turned atrocious. The flight attendants are no longer proud to be associated with the airline and it shows. Their positivity in the early years was so refreshing. Unfortunately, they are now no different than the flight staff from other airlines who prefer not to be bothered and are just waiting for landing. The basic services that drew me to JetBlue originally are also no longer reliable. TV outages are now the norm and should be expected and not just a one-off inconvenience. In this day and age, one would hope that simple technology would not be a hindrance. It is unclear what JetBlue is doing behind the scenes to address this issue but the standard reboot that they announce over the intercom rarely works and often results in more TVs going down. Customer loyalty programs at JetBlue are horribly mismanaged. This is a serious problem because creating a partnership with regular customers is a win for both and a great way to grow the business long-term. Clearly, JetBlue doesn't get this or doesn't care. When I flew in December 2022 I had Mosaic member status only to be told a few weeks later on a flight that I no longer qualified. Needless to say, it was surprising, disappointing and annoying that I was essentially "demoted" in a matter weeks with no warning. And then there is Xmas 2022... Anyone who flew during this holiday likely experienced some sort of headwinds. While Southwest received the bulk of the negative press, JetBlue deserved to stand right next to them. Flights (including mine) were cancelled without explanation just hours before takeoff. Unless you live near JFK airport, most passengers were well on their way to the airport when the email came out. Many people were taking family vacations that included young children and there was no help or solutions offered by JetBlue on how to resurrect trips. They seemed to not care at all. I read recently that JetBlue was ranked dead last in the annual airline rankings. Sadly, this is not a surprise. The bright future that seemed so attainable and got me excited to get behind has completely faded. JetBlue is now just another airline and probably closer to Pan Am than Delta. A change of leadership and a complete reboot is clearly in order if JetBlue is ever going to realize the dream that had passengers so excited. read more

thought I would give this airline a chance for the first time. however, two flights delayed over 2 hours each in 3 days. an absolute nightmare and just disorganize joke. their "scan yourself boarding" process was like watching a social experiment on how people do not know how to follow directions. that process delayed boarding probably twice as long if not more in time than if the employee just scanned the boarding passes themselves. (imagine grocery store self checkout x10). oh and a personal annoyance of mine that gets them a reduced star, pepsi instead of coke. probably never flying JetBlue again. you did not make a good impression on me. read more

TERRIBLE!!! The cheapest flight is NOT worth it. Delays and cancellations. Customer service is terrible Only answer is, "Sorry mam" Will never use JetBlue again read more

on the 6th of January I traveled from New York to CA . Trying to board the plane with my carry on, I was having a very hard time getting inside the door . Two flight attendants and a co- pilot standing by the gate didn't even offer to help me with my carry on. Being a cancer survivor I struggle with numbness and pain . They didn't even have the decency to offer any assistance at all. After their serving was over, I requested a snack I was told rudely to help myself from the front .We requested sandwiches as soon as we boarded the flight. We were buying them but they didn't save any and we were told they ran out . I will never fly Jet blue if i can help it. The whole crew was very rude . read more

My 9:20 am flight home was cancelled at 4:00 am . We are flying from San Francisco to Los Angeles not some tiny airport The only options given was to book me on another airline for literally double the amount of my round trip ticket out of my pocket. They could only refund me w flight credit which does me no good to get home today.Had to pay $350 out of my pocket to get home . I will absolutely never use this nickel and dime airline again. read more

Superior airline best food and service I love the Mint service the food movies screen drinks etc were all fabulous when flying across the country. Other airlines should be embarrassed about how bad their food is in business class compared to jet blue ... read more

JetBlue - Mint service on Jet Blue. - Airlines Near Me - San Francisco, California

This airline has to go down in history as abominable. Actually, I thought maybe I would give the worst revue ever but i don't think I could write one as bad as some others I just read. Today, our scheduled flight of 930 am to Ft. Lauderdale was delayed till 12. No notice from JB. No text, no email, no nothing! Just happened to glance up at the board and saw it was another flight. Clerk told us it was also at a different gate. Got to that gate to find out it was further delayed till 300. Bullshit excuses. All this caused us to miss our 2 week cruise As the ship would sail long before we got there. We cancelled our flight and then had to wait an additional 2 hours to retrieve our luggage. Staff lied to our faces about cause of delays, mechanical problems, bird strike, etc. I would sooner hitchhike to Florida than use this airline again. read more

Very unreliable and for the cost of tickets you would think they would get their act together. It's getting worse every time we travel.

I would give 0 stars if they let me ! I had the absolute worst experience flying JetBlue. I was left stranded without any help leaving the city I was in. I was 1200 miles from home. My flight was delayed 6 times. My flight was canceled after everyone was seated, buckled and they were closing the door. I was offered a flight home on JetBlue 72 hours later. I was offered $0 in compensation and had to call them for a refund. That is unacceptable customer service. They can and should do better. read more

Very disappointed in a recent trip. We had paid extra for seats where the TV's didn't work and the tray tables were all broke. We also had our flight home cancelled. Although we were able to rebook, that flight was delayed over 5 hours. Very little communication from JetBlue and not even water offered as we were at the airport for 14 hours. Disappointed in the costumer service, as I have reached out several times to see if there is any compensation offered. read more

I will never ever book with JetBlue again! And neither should you! I spent several hours on the phone with their "Customer Service" only for them to shun me out of my $300! I booked a flight back in December because they had a policy that you could change or cancel your flight free of cost before 3/31/2021 (see photos), which is a great policy, due to the unknown restrictions due to COVID, so I booked a flight on New Year's Eve weekend. Would be a great policy, if they honored it! Due to an excruciating situation (due to COVID), I needed to change my return flight (which cost $300) to the next day. So I tried to call, but was told to utilize the online chat agent. After being passed to 4 different online agents, who couldn't help me to change my flight, seemed to be confused and/or kept getting refreshed, I decided to call in to change my flight. I called in and waited about an hour on hold and then spoke to a nice gentleman. He told he me'd cancel my flight, send me an email to confirm cancellation (see attached pic) and then I'd receive my refund within a few business days. After the terrible experience I end up booking my flight with another airline to get home and once I was home I awaited my $300 refund from JetBlue. Guess what? It never came! So I called back to ask why and they denied the conversation ever happened, that I was a no-show for my flight and that I won't be getting my refund, which completely violates their agreement when I bought my ticket (see picture). Unless they resolve this, never using what used to be my favorite airline again. Picture 1: Flight Change, Cancellation Policy Picture 2: Email received several hours before flight stating I cancelled my flight Picture 3: What their website promised when I booked and was not kept as a promise! Picture 4: Waited endlessly for a chat agent, never to be helped, only denied. read more

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Amazing experience w JetBlue. We flew from Boston to Charleston, SC and everything went great! I booked it on their website. Price could not be beat. On time. Flight crew very nice and professional. It was a full plane, too. Had complimentary (free) snacks: choose Pop-chips, Plantain Chips, Pretzels, etc and Pepsi products, water, coffee. All around I'm glad we flew JetBlue and would def fly w them again. read more

It is unfortunate that the pandemic hit us all very hard in 2020. Esp for the airline/travel business. However, the way they are handling about travel credits is a little extreme. I had almost $500 in travel credits, booked a flight before my credit expired. But needed to cancel due to the pandemic. My credit literally expired the day after I canceled related to the pandemic. The entire time there was a travel ban or else I would've booked something. What makes me even more upset is the fact that they can not extend. How is it fair for us, as customer, have to forfeit funds because of an issue that is literally out of our control. I will never fly with jetblue again, knowing that this can happen, even if you pay extra for refund and insured aspects. They just lost any future business from us. read more

Usually our interaction with Jetblue is positive, but that fell apart with the most recent flight, #53 - NYJFK to W. Palm Beach, FL. Checked in the day before to find the travelers had no seats, even though booked months prior. Found out seats booked were exit row and had additional fee, which SUPPOSEDLY was not charged at booking, even though booking confirmation showed 3 seats booked. No "free" seats were available, so forced into purchasing 3 seats for $82 additional. This was due to the inability to talk to anyone with authority during a 1hr arguing session. After all was said and done, travelers were stuck at JFK awaiting JetBlue crew members causing a multiple hour delay AND, due to a plane switch, Jetblue customers moved around a larger plane to " balance the weight load" and the 3 folks traveling were forced to move, 19 ROWS BACK to row 28 AND loose the 3 paid seats. A refund request lead to another issue and NO compensation, per passenger bill of rights, being offered. Lastly, bag fees completely ridiculous at $50 each. All in all terrible experience from an airline that apparently no longer cares. Unless there's no choice, Jetblue has lost my business along with as many folks as I can turn from them. Very sad........​ read more