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    Jewelry Doctor

    5.0 (7 reviews)
    InexpensiveJewelry

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    1 year ago

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    5 years ago

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    12 years ago

    He did an amazing job fixing my wedding rings that had been cut off. Very affordable, im a happy customer :)

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    My Jewelers - 1930s Art Deco Buren, manual wind.

    My Jewelers

    4.4(40 reviews)
    1.9 mi
    •$

    It seems they are much more experienced with jewelry repair than watch repair. I think it's a safe…read moreoption for simple quartz battery replacement or external watch cleaning and polishing I had some more involved watchmaker work done and was the results were so so. The lack of communication was a bigger concern than the quality of work performed. Don't be in a hurry. I like their pricing, honesty, and they are really nice people.

    Extremely frustrating experience. I would not trust My Jeweler with my jewelry again…read more I brought in several pieces for relatively straightforward repairs--a bracelet spring, a broken prong on a ring, and a separate older ring that needed a new head soldered on so a new stone could be set. I was originally told a couple of weeks. Two months later, the work still wasn't completed. Even worse, he made a major mistake with the ring that only needed a broken prong repaired. He CUT OFF THE PRONGS because he claimed he "thought" that was the ring I wanted the new stone set in. I never told him that. In fact, when I originally showed him the ring, we specifically discussed the broken prong, and he even checked the existing diamond and showed me that it was not loose. There was absolutely no reason for me to ask him to remove the setting or replace that diamond. Rather than simply acknowledging that he had misunderstood or made a mistake, he repeatedly tried to tell me that this was what I had asked him to do. It was not. Another bizarre excuse involved his carbon-copy paperwork. He repeatedly claimed that I had taken his carbon copy. I NEVER took his carbon copy--not when I dropped off my jewelry and not when I finally picked everything up to take elsewhere. In fact, every time we discussed the paperwork, he had a carbon copy there to show me. Yet somehow this became another thing he tried to blame on me. That was really the theme of my entire experience: excuses and shifting responsibility. I was repeatedly told, "a few more days," followed by explanations about being too busy and having too many interruptions. I went into the shop approximately eight times trying to get my jewelry completed or simply get it back. The shop was almost always empty, and on several occasions when another customer was there, they were also complaining. The one repair that was supposedly completed--the bracelet--broke again immediately and had to be brought back. What was especially frustrating was the enormous amount of time wasted. He would stand and talk at length while repeatedly explaining that he didn't have time to complete the work because he was constantly being interrupted. At one point I spent over an hour there. After two months of delays, broken promises, a failed repair, a ring altered in a way I never authorized, and repeatedly being blamed for things I did not do, I finally gave up and took my jewelry back. Bad business practices from beginning to end. If you value your jewelry and your time, I strongly recommend going somewhere else.

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    My Jewelers

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    Handley Rock & Jewelry Supply - All of the beautiful rings I've picked up from Handleys

    Handley Rock & Jewelry Supply

    4.7(33 reviews)
    2.5 mi
    •$$

    One of the best places to get Rocks, minerals, etc.. staff is super helpful and knowledgeable…read more There is absolutely a mind blowing amount to choose from.

    I came in to have a collar repaired. They showed me my options of stones and sizes. The jewelry I…read morecame in with was stainless steel, so they had anticipated it to be more work, and more expensive. But they determined that originally the stone was merely glued on. They could have easily charged more to make a buck, but they kept things in price range the entire time. I was also back and forth a bit with what stone I wanted to use. They were very gracious and patient with me. Ultimately my price for a stone replacement was only $46, and they finished the work days before the ETA. I can't speak more highly of them. Also a bonus: they were okay with communication via text, so I didn't have to take phone calls while I was out and about. They have it all, from raw stones, to gemstones. Beads, cabachons, tumbled stones. VERY reasonable price wise. I was also picking out stones for a necklace I wanted to make. I checked around with them, and then stopped by Celestial Awakenings to see what the better deal was since they were so close together. Handley far exceeded the quality for a fraction of the price. I will 1000% be a repeat customer. Thank you for the care you took, the patience you had, and the speed of service. For more of a small business, they really spend the time to cater to the needs of the customer. It's also very clear that they have several well-versed team members, so you can be helped at any time. HIGHLY RECOMMEND.

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    Handley Rock & Jewelry Supply
    Handley Rock & Jewelry Supply - Shelves and shelves polished and raw.

    Shelves and shelves polished and raw.

    Handley Rock & Jewelry Supply

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    Kassab Jewelers - Engagement

    Kassab Jewelers

    4.6(138 reviews)
    8.4 mi•Downtown, Southwest Portland
    •$$

    I cannot recommend Robert at Kassab Jewelers enough. After something happened to my wedding rings,…read moredealing with the insurance company was incredibly stressful, time consuming, and awful. Robert went above and beyond by advocating for me every step of the way. He fought on my behalf, communicated with the insurance company, and genuinely cared about helping me get a fair outcome. He even spoke with the owner to advocate for me so I could get the ring I truly wanted. Thanks to his dedication, kindness, and persistence, I ended up with the ring of my dreams. Robert made what could have been a frustrating experience feel personal and supportive. His customer service is exceptional, and it's clear he truly cares about his clients. If you're looking for someone who will treat you with honesty, compassion, and go the extra mile, ask for Robert at Kassab Jewelers. You won't be disappointed!

    10/10 experience here. I was recommended to come here by Penny Kelly ( she used to manage this…read morestore) . Rob and Sandra took care of myself and my partner with so much patience, knowledge, kindness, and laughter. the store was very put together and gorgeous and they had a large variety of men & women's rings and the experience felt very personal and great. i would highly suggest going here. my ring is beautiful and i couldn't be happier!

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    Kassab Jewelers - Custom ring from Kassab

    Custom ring from Kassab

    Kassab Jewelers
    Kassab Jewelers - Ring with new stone

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    Ring with new stone

    Jewelry Doctor - jewelry - Updated October 2026

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