I had my car's lights converted to HID's many years ago, back when they still had that old, tiny…read morestore. They've been true to their word about the warranty being life time. They never give me problems replacing burnt out bulbs. Even after i moved out of California, I came back when i was on a visit trying to make a replacement and they still honored it even though I didn't have the car with me. I think Alan is the owner and he was the last one to help me. Thank you! -the guy with the white corolla :)

HID headlights service. Well done service. I did call ahead off time. They were able to schedule…read morefor a same days service with warranty. It has been few months. We are happy with the service. Thank you

Winchester Auto Parts has part of our community for many years. Jose Rincon and his team are the…read morebest in Providing service and professional support in every automotive concerns. The District 8 community and the ret of the area that they service will truly miss them. Me and my constituents are not happy with the lack of community's input in closing this business. Shame on corporate for their actions!

The best auto parts store in San Jose there so helpful.. I'm a women and it's hard to get help at…read moreauto stores sometimes and everytime I come here they always help me and lead me In the right direction. The shop is always tamed and peaceful. Best auto store evvvvvweeeerrrrr

Pedro Vargas and Antonio the dispatcher good service delivery service fast i love intex Auto partsread more

This place has a lot of auto parts and always well stocked of automotive products that you ant…read morefind anywhere. From oils to auto parts, this is thr place to buy.

Shout out to Joe! He is the younger worker and is always eager to help you out. His upbeat attitude…read more& energy is refreshing . He helped me diagnose which of the 3 (starter, battery, alternator) was going bad on my infiniti G37. Turns out battery was the culprit. I had a warranty with them, so I was given a new battery. As well as Joe loaned me the tools to replace it right then and there in the parking lot. He also gave me a free dielectric grease packet for the battery terminals and anti corrosion washers. Joe is awesome! Thank you again bro.

Call in for part, quick answer, got info I needed. Arrived 10 minutes later, and left store in 10…read moreminutes. Staff knowledgeable and friendly. In general, most reviews are negative, so taking the time for a quick win! Great job guys!

Old school line a hardware store for auto parts Not that…read moremany left in the area since Winchester auto parts went bye bye a few months ago Knowledge and friendly service Thanks much

Tayo saved me after my car battery died & was a great help!…read more Gave him my make and model, he pulled up inventory, and explained the available options (including the warranty). Asked for his recommendations on what tools I'd need to install the battery, he walked me over to the tool section and patiently explained what socket wrench and attachments I'd need, including explaining the best value by tool vs. kit, all without pressure or push to buy more than I needed. Lastly he explained what process I'd generally need to do when I got home and explained how to drop the used battery off to get a core discount. Tayo made the whole experience super easy & made it feel like I could tackle it without being intimidated. Thank you, Tayo - you saved the day!

I came here for the first time with my husband to have some work done on his car. When we walked…read moreinto the store it looked clean and appeared very organized. The front desk staff were super nice and welcoming. They were able to give us pricing, availability and also an estimate on how long it would take to have the work done on the vehicle. We were also greeted by the store manager Moe. He was very knowledgeable and polite. We decided to proceed with the services and so we left the car and then sometime later we got a notification that our car was ready to be picked up. We came back to the store and they did a great job! We will definitely continue coming here moving forward for all our vehicle needs! Thank you to the staff at Pep Boys!

If I could give 0 stars I def would…read more I would strongly advise anyone thinking of bringing their vehicle here DONT especially if you are LGBT, but if you need to be sure to get EVERYTHING in writing and make sure you clearly understand what you are authorizing before leaving your car. I brought my GMC Terrain in for a passenger window issue. After waiting approximately five hours, I was told the window needed a new motor and regulator. The quoted repair cost was just under $700 including parts and labor. At first, when they called me to update me on inspection and cost I said I'd need to get it done but was told I would need to leave my car overnight, I couldn't leave my vehicle because I needed to drive home I live 2 hours away. I was told they would reassemble the door, order the parts, and I would receive a text message to authorize the repair before any work moved forward. I called back because I wanted to see if I could purchase the parts myself and have the work done elsewhere. After sitting on hold for about 10 minutes, I decided to get a ride to the shop so I could communicate in person that I didn't want to do it via pepboys. I informed the front desk employee that I would not be proceeding with the repair and would be purchasing the parts myself. She told me she would mark the repair as declined and that they would put everything back together to sit and wait. I sat in the waiting area for approximately 45 minutes before being told by her that because I had initially indicated I wanted the repair completed, the technicians had already disassembled everything and I would now have to pay additional labor to have the vehicle reassembled. This made absolutely no sense to me. I was already paying approximately $100 for the inspection. In my mind, diagnosing a window regulator issue requires disassembly and reassembly as part of the inspection process. I asked them to show me where I had signed or authorized any additional labor charges beyond the inspection. I also asked where I had approved further work, especially considering I never received the authorization text I was told I would get and came in to reject repair post inspection. Instead of addressing those concerns, the conversation quickly shifted away from the actual issue and became about my "lack of respect" toward the front desk employee. The reality is that she initially told me she would mark the repair as declined, but based on everything that happened afterward, it appeared that information was either never communicated or never acted upon. Rather than acknowledging a breakdown in communication, I was made to feel like the problem was somehow my fault. To make matters worse, I was ultimately told not to come back. Trust me, that won't be a problem. Mistakes happen. What matters is how a business handles them. Instead of owning what appeared to be an internal communication failure, this shop chose to argue with a customer, attempt to charge additional labor that was never clearly authorized, and then shift the blame when questioned. If you choose to do business here, keep copies of everything, insist on written authorizations, and do not rely on verbal assurances alone. Also this place needs to have homegirl in the back where she doesn't have to deal with ppl or let her go.. long time employee or not.. you shouldn't be trying to flip anything bc you messed up have some ownership and integrity and own up to mistakes...

Got in there looking for an auxiliary battery replacement. Parking should not usually be a problem…read moreand we got a spot right across from their entrance. We had already requested to put a hold on the battery before getting into the store. Martin helped us with the battery search and as well tried looking for a socket that we needed for the battery studs to host the auxillary battery. Was a quick turnaround and definitely recommend their store and the customer service that they have to offer.

Huge shoutout to WENDY at the Almaden Expressway location!! I bought a car from a dealership…read morenearby, and they did not perform the replacement of the battery as stated on the inspection list. The dealership told me if I had it done; they would reimburse me for the cost. So, I got that in writing and went around the block to the Almaden Auto Zone and was immediately helped by Wendy. She offered to swap out the battery for me and man did she have a heck of a time getting the old battery off. It was so corroded it took a good 20 minutes for her to get it off safely without damaging anything. She thoroughly cleaned the terminals and made sure everything was connected correctly before sending me on my way. I am so grateful she was there to help, and I was reimbursed for the battery.

My Subaru's car battery kept dying on me and I decided to visit this NAPA location after seeing…read morethey carried the Odyssey battery I wanted. Tony was at the register and went above and beyond, asking me a questions to make sure the battery was compatible with my car. He even tested my old battery (for free) to help troubleshoot my issues, then offered advice if I run into the same issue with the new Odyssey battery. I was blown away because I've never gotten this type of customer service at AutoZone or O'Reilley's. I think I've found my new go-to auto parts shop!

Ordered a part online for pickup. Got there well before 5 pm, the posted closing time, and the door…read morewas locked. Employees refused to open the door and stated they were closed. I reached out to the store manager per his request and then got notification a support ticket was created for me. Then today I get a notification that my issue has been resolved. Huh? I got no meaningful correspondence from manager but I got a ticket opened and closed for me. Thanks Napa. /sarcasm_off