I went back to Jiffy Lube to get the oil changed on my truck. What brought me back was a $15 off coupon. When I arrived at Jiffy Lube, I immediately told the tech that I was using my coupon. He said no problem. When almost done with my service, I again reminded the tech about my coupon. He said he would apply it when he closed out my bill. He then asked me for my credit card. When he came back he stated that my receipt would be emailed to me. I asked if he applied my coupon, and he said he forgot. And that his manager said he could not correct the mistake. All he could do was offer me another coupon for my next service. I feel like I have been scammed. Please stay away from this business. It's not the $15, it is just being taken advantage of. I plan to report this company to the BBB and to file a dispute with my credit card company. read more

Jiffy Lube Oil Change - Auto Repair Near Me - Apple Valley, California

Last year when I bought my car and had to get it inspected for Uber, the new management was keen on increasing their ratings. As a result they gave me my inspection for free if I rated them well (the previous management didn't do a good job). This year I decided to go back for the same service because of that history. I arrived at 1:17pm and although the mechanic was supposed to be at work at 1pm, he hadn't arrived yet. I was told that he called and said he would be there by 2pm. I came back at 2:45pm and he never came in. It was then suggested that I go the Jiffy Lube on Balsam (that is another, much better review). Unfortunately, the new management has not been able to fix the problems from the previous management. And the ONLY reason this review is 2stars instead of 1, the honesty of the person I contacted. He didn't try to make any excuses, he was straight forward and honest. Maybe HE needs to be the supervisor! read more

Excellent customer service! Great price with my military discount and always ensure my fluids are completely filled.

Avoid this location at all costs. Went in for a simple oil change, upgraded without asking. Then said my front brakes and rotors needed to be replaced. They didn't do the job correctly and I had to come back for them to fix the problem only to have to return AGAIN for the same issue. Not worth the price or hassle. Take your vehicle to the dealership or a different location. read more

service has gone down a lot , I spend almost 5k a year here with my 3 cars , I was told to reset my own light after several visits without them doing so . they never put the sticker for next oil change either. I was also told they can't do transmission flushes when that's literally what they do . I then got a call back stating sorry the employee is a hot head and we can do the trans flush for you . And he manager is overall nice but doesn't do much to keep the shop going . he mainly just chain smokes cigarettes around flammable materials all day . they need a full new staff quick read more

Great service. Art and his team really helped me out and went over my recommendations for my car. Amazing experience

I needed some work done on my toyota including an update for uber eats. The workers were prompt, friendly and budget-minded. I will always go through them - they were awesome and efficient ! read more

My grandma went in for an oil change only to find that they had unplugged four things in her car trying to get more money from her, the mechanic up the mountain called and was concerned on how they worked on it. Be cautious read more

Manager AGUSTIN SALGADO MOLINA aka Gus has a horrible attitude and even worse customer service. I took my car to get an oil change, he mentioned that I should use synthetic oil. Once I told him I wanted to just do conventional oil and I had a coupon for $21.99, his attitude change. To the point where he had me use the scan tool to scan my own cupon because in his own words " I dont want to use it". When he showed me the oil level, I asked him how come it was pass the FILL mark. His response was "it said 5qt I put 5qt, if you want me to drain some I'll do it I don't give a fuck". Worst Jiffy Lube I have ever been to. read more

DO NOT GO TO JIFFY LUBE! THEY SHOULD BE OUT OF BUSINESS!!!! They charged a very high price and my oil was leaking after. We took it back and they supposedly fixed it but it was leaking again after that. They also overfilled it. My car is a 2018 and I had no issues before taking it here. read more

I took my SUV to this location to specifically have David their mechanic replace my water pump. My car had already been there one day. The morning of Wednesday 5/7/23 David told me, my car would be ready at the end of the day. My SUV mind you is already dismantled in shop and David was working on it. Their "Area Store Manager" came in and SENT HOME for something that is apparently is a normal excepted occurrence at this shop; So why now- Especially when a customers car had been promised and is in PIECES on the floor! I'll tell you why, because we've all seen it folks...it a P-Trip, a person issue , but probably a bit of both. The Area Store Manager had made derogatory comments, and accusations to about their mechanic since day one when my car arrived. The same accusations and derogatory comments have been made to the mechanic as well! Also, this location is extremely short staffed and relies on their mechanic to pick up the slack. My question to the Area Manager and the Owners of this location, "Why send home people, if your so Short Staffed"? Is losing business on your agenda, making your customers pay the price, because that's one way to do it On Wednesday 5/7/23 I stop by late in the day to p/u my SUV, imagine my surprise it's still in pieces, and no mechanic. The Area Manager was there, watched me from across the shop go into were my car was smiled as and said NOTHING! A staff member came and told me what happened! I then left for 15 mina, came back...the Area Manager conveniently left, and the store mgr told me the mechanic was "Gone" till Monday...and my car was still in pieces. Then I get told someone else was coming to work on my car; that is if they" Wanted To". All this without asking me the customer. I am so upset by this. I was to get a discount by the Area Manager when I first dropped the car off, because there was an issue at the shop. I asked the store manager if that ever go applied, and he said no. Extremely discouraged customer! read more

Thanks Gus and crew fir the fast service! The lobby was clean and the service was friendly.

they tried to charge me $150 for a synthetic oil change on a 2017 used Toyota Corolla, then tossed DIRT in my air filter!! it was NEW!! I was so angry, I took my keys and left. The NERVE of those jerks!! They should be shut down!! read more

Hello Yelpers, So I just left Jiffy Lube in Apple Valley For a full synthetic oil change. As soon as my husband and I pulled up, We were promptly greeted by Bryan . Bryan told us it would be about 30 minutes and had us pop the hood so he could show us the type of oil needed and why. The oil change took about 20 minutes. Very quick and friendly service. We will definitely come back here. Thank you read more

Great place for a quality and quick oil change. They offered various grades of oil with no pressure to update me. Friendly staff with good conversation and a quick run through of what they did for you during the service. In and out pretty quickly. I don't need to try any other place in the future. read more

Fantastic place! Super nice very fast and very knowledgeable. Stop at 2 other Jiffy lubes before this one and they were rude. Will be going back to this one every time. read more

The convenience of not anyone being here is nice but it does come at a premium price. Almost double the price from Ford or Walmart. High mileage oil change 72.95 and 24.95 to rotate the tires. Ford 39.95 and Wal-Mart 44.88 for high mileage oil change and tire rotation. read more

It's not every day you walk into Jiffy Lube and you see the manager Gus , & Valentin make sure that their office is disinfected , also manager Gus was a blessing to a customer helped her put her children in the car seat rolled up their stroller and make sure to put it in the back of her car, The atmosphere is very nice and clean very professional prices all right .. Thank you John for your honesty for fixing my air conditioning ‼ read more

Jiffy Lube Oil Change - Auto Repair Near Me - Apple Valley, California

I've been coming here for years and I've always had a good experience. The manager John needs a raise!!! His work ethic is unmatched. His great customer service makes me return everytime. He used to service my vehicle back when he was on Main Street and I drive all the way to Bear Valley because he's the only mechanic I trust with my car. read more

Stay away from this location!!!! I was sent here to do a free compression test after another jiffy lube location overfilled my engine oil. This guy named Augustine tried to get me to leave because I had a Prius and he did not want to or know how to do a compression test on it. He then lied and said he did it and made up numbers when printing the receipt, I have filed a complaint with the BBB and BAR for this location and the other location that overfilled my engine oil. Stay far away from these liars!!!! read more

So I'm dealing with this gentleman named Guss and I noticed the tire rotation was a little to expensive so I asked to not follow through with it as I can do it myself. Guss was very rude about the situation and gave me an attitude that was not necessary. I was very displeased with the customer service here today. read more

They are so proud of their top off service and mention it every time I get my oil changed, I had never used it. My oil light came on and I thought I could rely on them to help me. Even though I use synthetic oil which does not have to be replaced every 3000 miles (in fact replacing that early is a waste of money and bad for the environment) they will work not top of liquids if you come in over 3000 miles from your last service. I get it, it's a corporate policy, but instead of saying something like "we're not really supposed to do this over 3000 miles, but I'll do it this once" It was a hard no and like this it was you get for going over 3000 miles. read more

I always wait to come up the the high desert to this specific location before getting my oil changed. Full synthetic oil change and tire rotation in 20 minutes, can't beat that. Been coming to this location for years and wouldn't go anywhere else. read more

Fastest oil change I've ever got on my car. The Staff are super helpful and incredibly speedy. My water pump had a leak and I went there to get an oil change and they told me that my water pump was going out before I even knew about it! Once I got my water pump fixed I came back and they did my oil change for me! Ulysses was the staff member who did the oil change and he did a great job. If you wanna save yourself the mess of doing your own oil change come here for sure! read more

Got my axle fixed in Victorville Jiffy Lube it Was going out again they couldn't fix it in Victorville so they sent me to Apple Valley Jiffy lube took it in there the guy took it in the back for five minutes brought it back said it was nothing that Jiffy lube had done but shortly after that the axle went completely out again which means he lied very dishonest do not go here read more

Max got me in and out very quickly and was extremely helpful!! 5 Star Service!!! I highly recommend this location!

I have taken my cars to the Jiffy Lube on Bear Valley in Apple Valley for years. I have always had a good experience but this time was awful. I waited for 2 hours with out an estimate or any communication and thought about leaving several times. When I arrived there were only 3 cars in the bays or waiting. Once they finally pulled my car in and began to work I was called out to the car. As usual, they wanted to sell me on other services but I only wanted an oil change - overall I have no problem with that. While standing with the attendant he took a call from another customer and was very rude to that person. Once I made it clear that I only wanted an oil change he printed the estimate which was over $98. I questioned it and he stuttered around. I simply asked him to put everything back and I left. I am not sure what has changed but this was such a terrible experience that I will not be back. I have already mentioned it to a few of my friends and will continue to tell people. It was the overall rudeness that really affected me. One had just been there and agreed that the service was not as good as in the past. I'm sad about this because I have always felt good about this place. read more

This is a terrible place. I went there twice until the last time when I drove home, parked in my garage and then in the morning pulled out to go to work. My car stalled twice going one mile. My husband called and said, "STOP" the oil filter was on the floor of the garage and all the oil ran out in that mile. I told them about it and they did nothing. Told me to call some corporate phone number and wouldn't take responsibility. They are lucky my car was ok, or I would have sued them. read more

Run!!!!!!! I'm female and went in alone. HUGE mistake! They saw me coming a mile away. "What type of oil do you use??". I am embarrassed to say that I did not know. I say "Did not" because I have learned a lot since I pulled out $151.72 poorer! After "looking it up in the manual" Agustin stated the manual recommended Castrol GTX High Milage SAE 5w20. And wouldn't you know it, there was a package on sale! Just a mear $143.96 (a bargain since it's originally over $200.00, as was pointed out to me several times.) After all, it included Throttle Muscle Synthetic Fuel Clean to "clean out the old oil" as well as Throttle Muscle Engin Scrub., a window wash, brake inspection, and vacuuming the inside. I also paid for an air filter and was told my tires needed to be rotated, and that I possibly needed new brakes (hence the great idea that the high mileage package comes with a free brake inspection!) Now, I will admit. I made the mistake of going in there uninformed. Shame on me! The salesman was good at his job, not his fault. He talked fast, brought out the dirty air filter to "prove" not only that I needed to spend $26.99 on a new one but how poorly I had treated my car. So I agreed. So I was talked into spending $143.96 for a High Mileage, High-Performance package. Using the best oil possible for a High Mileage, High-Performace engine. Did I mention that I drive a 2015 Ford Fiesta with just under 45k miles? But wait! It gets better! It turns out after examining my breaks, I have "over 50%" left. However, I might want to be thinking about new tires. (The tires I have on the car are new). I came out of the restroom and saw my car parked out front. I waited my turn and paid this bill, to be told that the keys were left in the ignition of the car sitting in the lot with the windows rolled down!! Insult to injury? The car was not even vacuumed out. Staff was super friendly, but then again most hustlers are. read more

Very clean and professional the staff here is very knowledgeable and friendly they get you in and out quick and are always making sure your car is up to date best place to come get your car service read more

First time at Jiffy Lube or this location I was very impressed with our customer service and conversation with Gus who was very knowledgeable and offered us a print out of our carfax that was a detailed history of our car maintenance. I will be taking all my cars here for future maintenance. I give this location 5 stars and an A+! Thanks Gus for a great experience today!! See you soon!!! read more

I went in their for an oil change without my husband and all of a sudden they said my battery died during the oil change so I was forced to buy new battery; I believe now they disconnected my battery To force me to buy one from them for commission I will never use them again. Women beware when you go to any mechanic they will rip you off!!!! read more

Still coming to this Jiffy Lube since it is close to work. I like being able to drop my car off and pick it up whenever I have time. The manager there Smitty is a customer service expert. I like his friendliness as well as his knowledge to be able to explain the services in simple terms. This JL is very clean and it is nice especially on this hot day I am here now to have cold filtered water available to the customers. As always the restroom is very clean, no motor oil ring around the sink like at some auto service places. I feel like I get a fair price for the services and that they recommend what services are needed and don't just recommend service to make business. I trust Smitty and the employees to be honest about what services I need and don't need. I've been going to Jiffy Lube since I was a teen with my first car and I will continue to. read more

Jiffy Lube Oil Change - Auto Repair Near Me - Apple Valley, California

I regularly get my cars oil changed here. It took me awhile to finally find a place I can trust to get me in quick and not tear my car up and say "it was like that when you brought it in." Most of these quick oil change places have hacks working there. I've been pleasantly surprised by this place. No stripped or gnarled oil drain plugs. No oil leaks after service. Just good prompt honest reasonably priced service. In 2018 !! Who woulda known it still existed in CA. Brandon was the last gentleman I dealt with and he was the ultimate professional. read more

I came to jiffy for my first time back in may of 2017. I got awesome service! The manager charged me one price of $95 for the oil change and tire rotation. This time around has different management and I'm now paying $101 for just oil. The customer service this time around was just horrendous. Not cool. Won't be back. read more

Got an oil change for the car and the left the front screws for the bottom plait completely out had to drive back super slow

Boom In and out No frills No I dont want to see my dirty air filter thank you Get er done! read more

I visited Jiffy Lube today for the first time. My experience was excellent. I had been going to another business in Apple Valley since moving here a couple of years ago, however after being given recommendations for work that did not need to be done, and then being charged for work they did not do, I said no more. I experienced none of that today at Jiffy Lube and although they did make a couple of recommendations for routine maintenance , they were reasonable recommendations. The Manager Smitty was excellent as was the technician Bobby, who explained everything they had done on the car. Will be taking my other cars to this Jiffy Lube in the future. read more

This location is bad. I only go for basic oil changes and even then I stand outside and watch and make sure it gets done. But this last time I went, two days ago, the employee tried to sell me a hydraulic hood support rod at a 300% markup. I know this because I asked where he called for the part, which happened to be an auto parts store across the street, and then I called myself to check and he had tried to charge me $60 for a $20 part. And then another $40 for labor. So $100 total for a $20 part. Upon completing the survey and receiving a call from corporate, I received another call from the area manager and he was just as crooked. He basically told me to deal with it, that that's how retail works. So I have since filed another complaint about the area manager and am awaiting a response. read more

These people are not honest. There bill do not add up and when I asked how much the quart of oil cost. I was told they didn't charge by the quart. Then I was told that was the bill. I told just an oil change. And according to them the breaks are bad, metal on metal. But I just had it in to another tire shop that told me my breaks are fine. They are not honest. read more