Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

They responded that they were not able to assist me with the problem, but they put me in contact…read morewith someone that could assist me, I will refer to them for future work that I may have.

Modern Automotive in Cary, NC is the best repair facility of the many that we have used. First,…read morethey are honest and trustworthy. That relieves an incredible amount of anxiety on our part. They don't make a repair which is unnecessary. They don't try to scare you into agreeing to have expensive, unneeded repairs figuring that the anxiety of not having them done would encourage you to OK them. They don't continually try to up sell you on unneeded services as many dealership service departments do. They even verified that new tires that our tire dealer said that we needed were not needed now because the current tires were fine wrt tread wear and other features. More anxiety relief. They also do top-quality repairs. We have taken our two vehicles there for the past three years, one of which is almost 30 years old. Some repairs appeared to us that they may be undoable but they have solved every problem. They only use manufacturer replacement parts which may cost a little more or delay a repair but are likely to last much longer than using cheap generic parts but then charging the manufacture prices. Their labor charges are entirely reasonable. The manager, Will, is incredibly knowledgeable and capable of running a three-ring circus if needed. Because of their outstanding service, it is typical to have to wait a couple of weeks for an appointment.

We bring both our cars here and have had great experiences every time. What stands out most is…read moretheir honesty. I never feel like I'm being upsold or overcharged. In auto repair, trust is everything, and this shop has earned mine. Highly recommend, though selfishly, I hope they don't get too popular.

I visited the Grease Monkey location on Chapel Hill Road in Morrisville for an oil and filter…read moreservice on my Mercedes-Benz GLC 300. After pulling my vehicle into the bay, the technician removed the oil cap and then discovered they did not have the correct oil or filter needed to perform the service. My vehicle was returned to me, and I left the location. A few miles later, I noticed the vehicle was idling rough and driving abnormally. After stopping to inspect the engine, I discovered the oil cap was missing. When I called the Morrisville location, the employee who answered immediately recognized the seriousness of the situation and transferred me to the technician, who instructed me to drive to another Grease Monkey location in Cary. The Cary team discovered engine oil throughout the engine compartment and eventually found the missing oil cap lodged inside the engine bay. They cleaned the engine, completed the oil change, and inspected the vehicle. My concern is that a vehicle was released after a technician removed a critical engine component and failed to ensure it was properly reinstalled before returning the vehicle to the customer. Given the potential risk of engine damage, this was a serious oversight and needs to be addressed.

I stopped by for an inspection & was told it would take 30 minutes. An hour & 30 minutes later &…read morethey still hadn't started. I left without receiving service. I'm a repeat customer @ this location but I won't be back. If they were up front with me about the wait, I would have returned another day. If they can't communicate effectively about wait times, I'll find another inspection station

Every time we go they are fantastic! Our 2013 Mercedes runs and drives like new! They are such nice…read morepeople to work with too!

I was so upset with this place that I decided to write my first ever Yelp review. I took my car to…read morethis place for headlight issue and they quoted me $2500 for headlight assembly and I declined and just payed the $164 diagnostic fee. 3 hrs after I picked up the car, my check engine light and traction control sign came on so I took it back next morning. The service adviser said, had a engine misfire, why did they forget to put that on the inspection list? The mechanic said they didn't even put that on the courtesy inspection because all of the focus was on the headlight. So who's telling the truth here? I just said the timing is fishy and left because they had a look on their face not knowing why I would be upset. To sum it up, I didn't have check engine light. 3 hrs later after I picked up my car from this place, check engine light came on. It could be coincidence but extremely suspicious. Only thing they put on the urgent list was tire tread, nothing about engine misfire. I chose this place due to good reviews but it was a mistake as I'm just going to take my car to dealership.

So I brought in my 2010 Jeep last year everything went well…read more Now I brought in my wife's Prius. Toyota wanted +$500 to fix the lights. I talked to Dylan here at Cary Car care. He seemed unfazed at the problem and on the spot helped me out. Said " I could probably fix this in about 10 minutes". Total cost ~$80. A big difference than all day at Toyota for hundreds of dollars more. Another reason to spend you money on small local businesses. Thanks guys!

My car broke down and was towed to Cary Car Care after being recommended by GEICO. I was initially…read moretold the diagnostic fee would be $130, but ended up being charged $176. Later that evening, they called with a repair estimate of $2,156 to replace the radiator fan, thermostat, and tires, plus $309 just to refill the antifreeze. When I called to ask about alternatives, they only reduced the price by $20. That felt excessive, so I decided to get a second opinion. I ended up going to NC Complete Auto Care, where the radiator fan was replaced for $881. They didn't charge for refilling the antifreeze and said the thermostat wasn't an issue and did not need to be replaced. They also let me know I could safely wait on the tires for a couple more months. I appreciated the transparency and will be taking my business there from now on. I can't recommend Cary Car Care based on my experience.

We use Firestone for state inspections, routine maintenance, and new tires…read more We have been very happy with the customer service and work performed : ) This store has many of the same employees we saw during our first visit which speaks to their consistency. Don't forget the online COUPONS which are beneficial. Good value for money!! The manager has also given us the discount or reminded us about the savings /: ) We have also been referred to other local shops when these guys can't do the work. We have used Firestone in Georgia and nationally which comes in handy b/c we travel extensively.

The tech up front Shawn was really helpful when I had my flat tire. Really appreciated the prompt…read moreservice and value that was provided.

I will forever recommend Triangle Car Care to anyone in this area. David and his crew are so kind…read moreand extremely knowledgeable; my family and I have been taking our cars here for several years and always have the best experience. I trust this shop and no other!

I almost DIED tonite...all because of the shoddy service my Jeep received from Triangle Care Care…read more They recently "fixed" my brakes. I picked up my jeep....paid them a lot of money....and the brake system has been dangerous ever since. I spoke in person with David, the service "manager"....he said to "Take my worries to Jeep". If I was DEAD today, David, would you still say that?!? Triangle Car Care sux!!!!

Jose and the manager were very friendly and efficient. I brought my vehicle in for a repair and it…read morewas done faster than I expected and the price was very reasonable. I will be bringing my vehicle here every time I need mechanic work done and recommending this location to my friends and family.

Even though they were busy, they made time for me and repaired my flat tire. I really appreciated…read moreit.