I recently had a great experience with Action Auto and wanted to share…read more My Honda CR-Z driver-side door handle mechanism stopped working (apparently a common issue with these cars). I had already purchased an OEM replacement handle from an authorized Honda parts dealer, and initially planned to have the dealership install it. However, the dealership quoted me a very high labor cost and required me to leave my car overnight due to their busy schedule. After doing some research, I found Action Auto in Cypress and spoke with Mark. From the very first phone call, Mark was friendly, professional, and transparent. Best of all, his quote was about half the price of what the dealership wanted to charge. The convenience was a huge bonus. They told me I could bring my car in anytime between 8am-5pm (and even Sundays 8am-3pm). I dropped off my car at 8:30am, and it was ready by lunchtime the same day. On top of that, they even offered a complimentary shuttle ride home--something the dealership no longer provides. The entire experience was smooth and stress-free. Mark's customer service was outstanding both over the phone and in person. The shop itself was clean and well-organized, and I noticed several repeat customers while I was there, which says a lot about their reputation. Most importantly, my door handle works perfectly now--just like when I first bought the car. I'll definitely be coming back to Action Auto for future repairs. Thank you, Mark, for making this such an easy and positive experience!

We have been taking our car to Action Auto for over a year, and honestly, this is how every shop…read moreshould operate. No upselling, no runaround, no "don't call us, we'll call you" and disappear. Just straight-up honest work and clear communication. They break everything down in a way that actually makes sense, they get the job done quickly, and they don't make me feel like I am getting taken for a ride (which can be rare nowadays). If you're tired of guessing whether you can trust your mechanic, this is the spot.

Always exceptional and fast service! I love how friendly they are! And always given a cold water…read morebefore starting my service.

I usually don't have any issues here -- I'm normally in and out with no problem. However, today was…read morea different experience. I let one of the employees know I was there for an oil change, and he told me to wait. I assumed that meant about 10-15 minutes, but no estimated wait time was provided. I ended up waiting 45 minutes without anyone checking in or letting me know it would take longer than usual. A simple update would have made a big difference. Unfortunately, I feel like my time was wasted due to the lack of communication and customer service.

You guys. This place is amazing. If i could give it 100 stars i would. Oil change is extremely…read morereasonable, the vacuum your car AND wash your windows for you free of charge. Ive been coming for 3 years now and they never recommend something unless you actually need it. Everyone that works there seems like they love their job and are happy to be there. As a gurlie who knows nothing about cars this place makes me feel safe and taken care of-- not taken advantage of.

Just came in for an oil change for two cars. They were really friendly and helpful. In and out in…read morejust a few minutes. The staff member that helped me was accommodating and allowed me to stay with my son. (Wish I could have gotten his name to add on here. All three gentlemen were very helpful! ) Would highly recommend this place. Place looks clean.

Easiest service of my life. Zero waiting around for anything. Pulled in and my car was serviced…read moreright away. A entire crew of employees checked everything by the book. All fluids topped off, tire pressure set correctly. Everything was inputted to my carfax. We drove in and out in 15 mins. Full synthectic oil change was about $130. There are local coupons you can use. Yelp check in saves more than a local coupon. Zero pressure to do extras. I know I needed an air filter because its been a while. I ended up getting one. This is a great alternative when you dont want to make a dealer trip. Its close to home and opens early and closes late. Ask for Eddie.

I brought my 2005 Acura TSX to this location for a routine oil change. Prior to service, the…read morevehicle was operating normally with no known throttle body, intake system, or drivability issues. Shortly after leaving the facility, the vehicle began jerking, losing power, and displaying multiple warning lights, including a P2101 Electronic Throttle Control System malfunction. The vehicle became unsafe to operate and required emergency diagnosis and repair. I submitted my service records, diagnostic information, invoices, photographs, and videos to Valvoline's claims department for review. Unfortunately, my claim was denied. My concern remains that intake-related components were accessed during the service even though I only authorized an oil change. I requested clarification regarding the work performed and the basis for the claim denial. I encourage customers to carefully review their vehicles after service and retain all documentation should any issues arise. This experience resulted in significant inconvenience, unexpected repair expenses, and a lengthy claims process.

Extremely trustworthy auto shop with knowledgeable staff and outstanding customer service!!! 10/10…read moreexperience, will be coming back for all of my auto needs :)

WOW! Truly impressed with this location…read more They verified the brake caliper on my girlfriend's vehicle was not truly seized. Downey Car Care Center was going to charge an additional $289.47 for a brake caliper that was not needed and an additional $152.10 for a brake fluid service had we replaced the caliper. While Downey Car Care Center highly recommended the caliper, Alex's Auto Repair stated they did not want us to waste a lot of money if the calipers were not the problem. Truly grateful for Alex's Auto Repair prompt responses and amazing customer service. They verified the caliper did not need to be replaced. They simply lubricated our caliper. We were able to save over $400 and we are grateful. Thank you for your ethics, honesty, and time. It truly makes a difference. (photo on the left is from Alex's auto repair; photo on right is from Downey Car Care Center). So glad we got our brakes and rotors replaced by Alex's Auto Repair. We have not had any issues and we are even granted warranty. Thank you for your integrity!

After the mechanic my family had gone to for years retired, I flailed around trying to find a new…read moreguy. My search ended here. The prices are reasonable and I feel that I am getting honest advice and great service. I can't recommend enough.

My 2022 Kia Telluride was due for the 60,000 mile major maintenance service. Dealership wanted to…read morecharge over $1,000 to get everything done so I decided to hit up Tony at Independent Car Specialists for a comparable quote. I ended up doing all the necessary service items without any of the markups or additional add-ons that the dealership wanted me to do. The price was super reasonable and competitive. My car runs great now and rides better than before the maintenance. I will certainly recommend this shop for your car's maintenance needed. Cheers!

Camer here for brake pads, rotors and brake fluid flush. Iggy took care of me. Super helpful and…read moreinformative. Transparent and honest pricing. I'm coming back here for all my cars from now on. Great customer service and finished in a timely manner.

I used to come here for years, but ever since the new owner took over, everything went downhill…read more I went in for a simple oil change and coolant service -- something they acted like was no big deal -- and my perfectly fine car ended up breaking down right after. I had to go to the dealer and pay another $400 to fix what they messed up. When I told them the warning light came on, they just said, "Go to the dealer, we don't know." Really? If you "don't know," why are you even running a body shop? They're not cheaper than other places, and the quality is awful. In the end, I wasted about $500 because of their careless work. If you like spending extra money and getting attitude on top of it, this is your place. Otherwise, stay far away.

This was my first time at Valveoline and I gotta say, I'm super impressed with the service we…read morereceived! My mother and I decided to take my car in for an oil change and were quickly greeted by an employee named Brady. He was extremely nice, professional, and respectful. He walked us through the different things we could purchase while also explaining each option in a calm manner. We really appreciate that he wasn't super pushy in trying to sell the other things, it made the experience more chill. Another employee by the name of Juan stood out to us too. He helped do the oil change as well as a couple other things with my car. We noticed how thorough he was in re-checking everything that needed to be done AND he even fixed an entirely seperate issue with my seat belt in a matter of seconds! Couldn't be happier! Price for the oil change was fair and we DEFINENTLY will be back in the future!!! -Brittney Blanco

Friendly staff, but the experience didn't match the "instant" promise. I waited about 35 minutes…read morebefore my car was even taken in, and the oil change itself took another 40 minutes--75 minutes total. They advertise 15-minute service, so this was pretty disappointing. What made it more frustrating was seeing cars that arrived after me get serviced and leave before I did. It didn't feel like a first-come, first-served system. Nice people, but the long and disorganized wait makes me hesitant to return.