Always quick and efficient, I have 2008 Mitsubishi eclipse and they always were great about when I…read morewas due for line flushes and maintenance when I hit certain mileages that were recommended.

We got here on a Saturday around 3 PM. It only took about 30 minutes to do an oil change for my…read moreson's jeep. The staff were very hospitable, got us in and out quickly. $85 full synthetic cheap oil change and I definitely will be back! It is a family run business and everyone seems to like each other, which is always nice. It's in a very unassuming oil change location right behind a Mexican Taqueria.

I came in with my tailgate literally hanging on by a few wires, completely stressed about how much…read moreit might cost and whether I was simply screwed. Francisco not only reattached it, he also went ahead and tested my truck for free to make sure it could pass the smog check I needed for the DMV. He did a series of tests to see what was working and anything that may become an issue in the future, just for my knowledge. He also pulled my CarFax report for free without me even inquiring! He took the time to explain how my tailgate and its different components worked, even printing out a diagram for me so I could clearly understand my options. We discussed ways to prevent my tailgate from being tampered with or stolen in the future, and he explained what would be my best options based on safety, longevity, and cost-effectiveness. He took time after I had already left to research the right parts that would achieve what I wanted without unnecessarily driving up the cost. It's the behind the scenes work like this that I appreciate the most. His recommendations were confident and knowledgeable, but I never once felt pressured. For example, Francisco let me know that I needed an oil change, but he never tried to push me into getting one that day. He understood that my immediate concern was the tailgate, and he respected that. I was actually the one who asked whether he performed oil changes. Suffice it to say, I'll be skipping Valvoline this time and bringing my truck back to Francisco and Pearl. Pearl made sure I was comfortable while I waited and offered me full bottles of either cold or room-temperature water. That may sound like a small detail, but it meant so much more than meets the eye. Those thoughtful touches are what separate businesses that genuinely care about their customers from places that make you feel like just another person in an assembly line of others who need help too. Pearl is such a warm, personable person, and making conversation with her was genuinely lovely. I'm currently in a tight spot financially, and both Francisco and Pearl were sensitive to that without ever making me feel embarrassed or treating me differently. I never felt like a dollar sign. I was treated with dignity and given the same time, care, and respect as anyone else who walked through the door. As a woman, I've experienced a sexist gap in how I'm treated when dealing with automotive work. I've had unnecessary services pushed on me, been ignored when asking questions, or been made to feel like I shouldn't try to understand what was being done to my truck. That was absolutely not my experience here. Francisco explained everything clearly, answered my questions, and made sure I understood my choices. It's impossible not to feel safe and taken care of when he is working on your vehicle and walking you through your options. When I recently noticed a problem with my radio, I immediately called FNP to ask whether Francisco could look at it when I return to have a safety guard installed on my tailgate. He added it to my notes, and now I can let go of that worry knowing he'll examine it and tell me honestly what the best next step is. Their administrative workflow has been perfected to allow for notes like this, quotes being sent and accepted/denied, etc. The process is smooth, start to finish. I have never had a better experience with an auto repair shop. Francisco and Pearl truly went above and beyond. Trust me: you will not regret going to FNP. These are exactly the kind of people and small businesses worth supporting, and I plan to be a customer of theirs for a very long time.

Got hit in a hit-and-run and my side mirror was completely done. Decided to pay out of pocket…read moreinstead of going through insurance and started looking around. FNP Auto reached out in under 5 minutes. Francisco handled everything right. Clear communication, no guessing, no runaround. Broke down parts, labor, and timing so I knew exactly what was happening. Pulled up right before closing around 5:30 PM and was still taken care of without any rush. Hit happened Tuesday. Found them the same day. Parts came in Friday. Dropped the car off at 1:30pm and it was done by around 5pm. Fast, efficient, and professional. Appreciate the work. Would recommend.

I've been coming here every week for a full wash, and the experience is consistently outstanding…read more The team is professional, efficient, and pays attention to the details that make a difference. My car always comes out looking spotless inside and out, and the quality of service never disappoints.

Really happy with my experience and felt that the services provided were clear, direct, and…read moreprompt. I did not feel like I was being overcharged and I was not pressured for any services. I came in to get my AC serviced and tire patched. Discovered I needed a replacement hose for my AC which they ordered in for me, replaced 2 tires and got a brake inspection. I came back a week later for a follow up service. Discovered another underlining issue. They provided options and I plan on returning to complete this service. They are true to their estimated timeframe, pricing, and services. I highly recommend this business for your car services. Thank you!

Thank you very much Daniel at Western Auto Care for taking care of my car today. I was referred…read moreto Daniel from a friend who had her car fixed and was very happy with the service. I want to make sure that I extend my thanks to Daniel (communication was amazing). Daniel was pleasant and professional. Thank you Daniel and Western Auto Care "for caring". I also feel that the price was very reasonable.

It has been about a couple of months since my car repair by Western Auto Care. My car is running…read moresmoothly for being 20 years old (2005 Toyota Corolla). Back in August my car stopped going in reverse and I knew it was time to replace transmission. I message around to a few vendors on YELP. Most of the vendors were were asking for double or tripled the amount for rebuilding transmission. Daniel suggested buying an used transmission which cut down on the costs significantly. Once I had the car dropped off he was constantly updating me with texts/photos of the car status. I also had him replace the real main seal (since transmission is already out) and replace the motor mounts (transmission and engine) and control arms with ball joints. They also tested the used transmission to make sure it held up. They were able to do all that work in 2 days. The car needed to run a while to break in the new/"used" transmission. Daniel and his team did an excellent job with the repair work, communication, and the pricing. The pricing was quite reasonable (Daniel did let me know ahead of time the pricing/quotes for potential work). I would take my current and future cars to him for any repair work. Sorry for the late review Daniel.

Easiest service of my life. Zero waiting around for anything. Pulled in and my car was serviced…read moreright away. A entire crew of employees checked everything by the book. All fluids topped off, tire pressure set correctly. Everything was inputted to my carfax. We drove in and out in 15 mins. Full synthectic oil change was about $130. There are local coupons you can use. Yelp check in saves more than a local coupon. Zero pressure to do extras. I know I needed an air filter because its been a while. I ended up getting one. This is a great alternative when you dont want to make a dealer trip. Its close to home and opens early and closes late. Ask for Eddie.

I brought my 2005 Acura TSX to this location for a routine oil change. Prior to service, the…read morevehicle was operating normally with no known throttle body, intake system, or drivability issues. Shortly after leaving the facility, the vehicle began jerking, losing power, and displaying multiple warning lights, including a P2101 Electronic Throttle Control System malfunction. The vehicle became unsafe to operate and required emergency diagnosis and repair. I submitted my service records, diagnostic information, invoices, photographs, and videos to Valvoline's claims department for review. Unfortunately, my claim was denied. My concern remains that intake-related components were accessed during the service even though I only authorized an oil change. I requested clarification regarding the work performed and the basis for the claim denial. I encourage customers to carefully review their vehicles after service and retain all documentation should any issues arise. This experience resulted in significant inconvenience, unexpected repair expenses, and a lengthy claims process.

I had a really great experience at this shop and honestly can't recommend them enough. A few weeks…read moreago, my catalytic converter was stolen, and I had it replaced at another shop. After that repair, my check engine light suddenly came on--even though it wasn't on before. The first shop told me it was a problem with the mass air flow sensor and tried to charge me to fix it, which didn't feel right to me. So I decided to come here for a second opinion, and I'm really glad I did. The mechanic took the time to properly diagnose the issue and walked me through everything step by step. Within about an hour, he figured out that it wasn't the air flow sensor at all--it was just a blown fuse. That alone saved me a lot of money and potentially from being overcharged elsewhere. What really stood out was the honesty and communication. He explained clearly what went wrong, didn't try to upsell anything, and made sure I understood the situation. On top of that, he even aired up my tires for free, which was a nice touch. Fast, honest, and affordable service like this is hard to find. I'll definitely be coming back and recommending this shop to others.

Amazing service, quick (10-15min), affordable, friendly staff, professional - highly recommend! I…read morebought a lightly used tired that looked practically new for half the price out the door of what I was quoted at American tires. I had a concern that maybe the price was so good because they were using tires that were patched or something but nothing could be further from the truth! They shared were they source their tires from and rest assured you're getting a great deal for sometimes practically new tires. These guys and girls are the real deal. They have earned a life time customer and my trust to send my friends and family in the future!

was a place I went to for oil change. I don't bother with servicing my own vehicle but last time I…read morewas there, I was told I needed to replace the oil plug and the cap to the oil cartridge unit. now I am guessing that the only place was touching these parts might be them buy unceertain. ended up having to buy an entire new oil pan and the cap. expensive oil change

I came in for an oil change today and had a phenomenal experience with Frank. Not only did he give…read moreme an oil change. I also got a quote for a tuneup that is much needed. The Customer Service here is definitely five stars. From beginning to end, I felt seeing her and very well taken care of.

I recently had a great experience with Action Auto and wanted to share…read more My Honda CR-Z driver-side door handle mechanism stopped working (apparently a common issue with these cars). I had already purchased an OEM replacement handle from an authorized Honda parts dealer, and initially planned to have the dealership install it. However, the dealership quoted me a very high labor cost and required me to leave my car overnight due to their busy schedule. After doing some research, I found Action Auto in Cypress and spoke with Mark. From the very first phone call, Mark was friendly, professional, and transparent. Best of all, his quote was about half the price of what the dealership wanted to charge. The convenience was a huge bonus. They told me I could bring my car in anytime between 8am-5pm (and even Sundays 8am-3pm). I dropped off my car at 8:30am, and it was ready by lunchtime the same day. On top of that, they even offered a complimentary shuttle ride home--something the dealership no longer provides. The entire experience was smooth and stress-free. Mark's customer service was outstanding both over the phone and in person. The shop itself was clean and well-organized, and I noticed several repeat customers while I was there, which says a lot about their reputation. Most importantly, my door handle works perfectly now--just like when I first bought the car. I'll definitely be coming back to Action Auto for future repairs. Thank you, Mark, for making this such an easy and positive experience!

We have been taking our car to Action Auto for over a year, and honestly, this is how every shop…read moreshould operate. No upselling, no runaround, no "don't call us, we'll call you" and disappear. Just straight-up honest work and clear communication. They break everything down in a way that actually makes sense, they get the job done quickly, and they don't make me feel like I am getting taken for a ride (which can be rare nowadays). If you're tired of guessing whether you can trust your mechanic, this is the spot.

We brought our vehicle in on Tuesday, April 14th after being told earlier in the week that the…read moremechanic wouldn't be available until then. We had a check engine light on and were quoted $175 for a diagnostic, which would go toward repairs if we moved forward. They had the car all day Wednesday and into Thursday. When we called for an update, they told us they still could not determine what was wrong. They gave multiple possibilities (fuel sensor or computer), but admitted they were unsure. Despite claiming to have spent the entire day testing, they were unable to provide an actual diagnosis. They then recommended replacing the fuel sensor for $698, while also stating it might not fix the issue and that the computer could also be bad--yet they couldn't even quote that. At that point, it was clear they were guessing, not diagnosing. We picked up the car Thursday, and my husband expressed concern about being charged a full diagnostic fee when no diagnosis was made. We immediately took the car to another local mechanic, who only charged $77 for a diagnostic. After hearing our experience, they specifically told us we should request a refund because we were charged for a service that was not actually completed. Within a few hours of opening the next day, they were able to correctly identify the problem. Being charged $175 for guesses and no clear answer is unacceptable--especially when another shop diagnosed the issue quickly and for less than half the cost. At minimum, we believe a refund of the diagnostic fee is warranted.

I'm big on accountability, and while there were a few issues with the oil being overfilled and the…read moreundercarriage splash pad not being secured properly, the owner and managers were gracious and rectified everything with little to no pushback. That says a lot to me. Mistakes can happen, but how a business handles them is most important. Based on how they took responsibility and made it right, I would come back again and refer friends.

Great staff! Michael was very helpful explaining everything so I could understand. My family comes…read morehere - great service. Recommend to all !

Just felt sketchy from the get go. Worker said they ONLY HAD THE MOST EXPENSIVE OIL. Didn't offer…read moreme any other options ONLY the most expensive oil for my Honda . I can smell bull from a mile away so I left. Be careful if you come here