Great Service ,Quick and unlike other places they made sure everything was done before I left the shop,Jose was helpful and let me know any other issues my car had 10/10 read more

do not come here. do not come here. was running errands all day, getting an oil change was my last errand, i get to jiffy and after getting my oil drained the 'mechanic' comes in to say my brake fluid is leaking that he so called 'felt' it as he got in my car. boom gave me a quote of $800 to fix. i denied said id fix later. he then tells me that it seems like someone did it intentionally and that nothing was rubbing on the brake hose. which put me on high alert and suspicious of everything. they ask me to pull out my car as i was done with the oil change service, boom brake pedal to the floor no sign of brakes car is unable to move. i did ask why didnt they move it out as per usual and they said because they feel unsafe and how have i been driving this way. the quote suddenly dropped to $300. a hefty manager ' jose n' comes up to me and asks 'do you have any questions" i proceeded with " no but i have a concern as to why there is no brake fluid on the floor/ car when i pulled up, how was i able to get here with no brakes? how is there no evidence of it leaking/ spilling/not functioning." he then gets booty tickled and says "well there was the tire rubbing on it" i then said " that is not what was told to me. what was said 'it looked like someone couldve done it and nothing was rubbing against it." he then says " well those tires are too big for your car they dont even fit". as i been driving with my wheels for 7 years lol hefty dont know shit !! mechanic comes back i tell jose " stop speaking with me im done speaking to you." he then uses his hefty manager card and says " well !!! i am the manager !!! so you do have to speak to me!!" as i ignored him cause at this point fatty is making any excuse to cover for his temu workers. continued speaking to mechanic who brought the attention to me of my vehicle being broken and who did myoil change so no i did not need to speak to the manager as he did not advise me of my vehicle. so boom manager says ' i am the manager , you know what, you know what we're not gonna help her, get your car and tow it out of here and leave. nah nah i know what shes trying to do shes trying to say we did something' never once did i accuse them. lol! did he think that was gonna hurt me?? 1. i was not going to ask them temu people to fix my vehicle. 2. a 'man' a big one at that, talking to females this way and using his manager label to get his ways is brazy to me. this is not how you run a business but since its so easy to own a jiffy anyone at this point can be hired. they messed with the right one i know to never take cars to these temu places but hey when you a busy person and you gotta get it done didnt think they can mess up a quick easy job. lmfao minimum wages manager just sits behind computers tapping his big ah fingers on the keyboard being annoying lmfao get a blue collar job go sweat some and make some big bucks, p.s they started asking questions of if my car can race their trash cars in the lot.. forgot to add; my skid plate was not put on properly so there goes that. im looking foward to a refund for the oil change and i could have lost my plate somewhere if my car was driveable. mechanic also told me he was barely 2 weeks on the job talk to men the same way lets see the outcome of that. you got any questions for me you got the number goodbye. read more

Came here awhile back to get transmission fluid and filter changed the guys in the workstation said they would do it for 380$ that price, they are working on my car and a girl cashier comes in holding a dirty air filter asked if I wanted to replace it I was like okay I'll do that too come to find out they never opened the gasket to change the filter for transmission they never even opened the bottom to drain the trans fluid they just sucked it from the top and refilled it I ended up paying $400-$450 and my car is in worse shape, they also stole my Aux cord converter and probably more stuff will never go to Jiffy Lube again , businesses like this really need supervision and cameras watching the employees, would suggest firing all staff before you go bankrupt read more

"I've been a loyal customer here for a long time, but my most recent visit was very disappointing. Even with a coupon, the price ended up being significantly higher than other local shops in the area. When I brought this up to the manager, they seemed completely indifferent. It's a shame to see that long-term customers aren't valued here anymore. I'll be taking my business to a local shop from now on." read more

I came here on a Sunday afternoon to get an oil change. I was told I needed transmission fluid as well so I went ahead and added that service. There was a female mechanic there. I am not gonna lie, I always feel a lot better knowing there are female workers in this industry so that I don't feel that I'm being taken advantage of. She was a really kind. My services were done very quickly. I was in and out with no issues. read more

Called to ask what time they close and they said 7pm and was told as long as I get there before 7pm they can service my car. I arrived at 6:45pm and was told it was told late. The "tech" asked me a questions about what services I needed, then made me pull up to as if he was going to take my car in and then out of nowhere he said it was to late, what the heck. I told him it was before 7pm and he said he was the only one there and he was going to close the system down. I was of course upset and very visibly, he then said I didn't have to raise my voice at him he started to argue with me and said he wasn't going to take my car cuz I was acting up with him. He was squaring up to my car as he wanted to fight me and said "don't be getting crazy with me" what the heck ! Poor service for sure !! read more

I came in for an oil change and everyone was very helpful and welcoming! The prices were also really reasonable.

Robert & his team go above & behind for their customers here at this Jiffy Lube location! I would come out of my way to this location over & over again because I know that my car is being taken care of by reliable & trustworthy technicians. My first time here I ended up having to have both front & back brakes replaced in addition to my regular oil change. They worked quickly & efficiently and I was on my way with the problems resolved. Prices are reasonable & Robert makes sure you get the biggest discount & the lowest price he can offer you for services to ensure you're getting the best deal in town! My 2nd time here, due to a separate issue, Robert & Jarod took a look at my car due to an unknown rattling noise. They inspected my car free of charge, found the issue (rock rattling around near brakes), retrieved the rock & I was again on my way with all issues & rattling resolved. All employees I have interacted with here at this location have been nothing but friendly, helpful & professional. Above all, I feel like my car is in good hands when I come here & I know I can trust Robert & his team to take great care of my car, future oil changes & any further issues. Thank you again so much for all your help! Amanda read more

Good service. The technician was helpful and I was in and out quickly. I will bring my other vehicles.

Avoid getting services done here! I think as a woman, men try taking advantage. I came to get an oil change and paid $200 cash. My change was $73 and he only gave me $63 back. When I had told him, he laughed and said a customer was distracting him. read more

Great service! Friendly staff. Thanks Penelope. Customer service is always on point here. That's why I always come back. Not to mention they are fast and very efficient. read more

Luv this place everyone e is so helpful and informative. Penelope was so kind and so helpful in my needs and concerns.

I went to the Imperial/ Lakewood location for a coolant flush, halfway through the service. I spotted one of the employees pouring water into the vacuum chamber and putting old fluid back into my vehicle!!! None of my fluids were checked nor windows cleaned or, any future service maintenance weren't recommended. I see why a lot of companies shut down, Even go out of business. I will never recommend or, go back to this location! SMH!!! This is unacceptable on all counts. read more

Service in 15 mins, always Friendly staff and No waiting time. Highly recommend this location!

Stay away from this place.... Those females upfront asked if i wanted to get service done to help (them) personally out. Then she apologized "if that didn't make sense". And she kept pushing her "deals" on to me. I sense they over charge customers for services they don't even perform. Or do some fraudulent things. Im never coming here again. $150+ for an oil change is theft. And she was big time looking down at my hands as i was typing my card pin. Sketchy place. STAY AWAY read more

Came to get an oil changed and unfortunately Robert the manager came out and told me to take my car where they last serviced it because my oil pan bolts where stripped. I informed that based on the sticker on the front windshield that was the last place that I had taken the car too. He just brushed it off saying that I had a different filter and that they don't mistakes there. I'm sorry jiffy lube I did not know you were incapable of making mistakes (sarcastic). This beautiful story ends by Robert telling me to go search up the customer service number and call them. I ask him for the number and he says "I don't know it I'm just an employee here" very smart. Go somewhere else no accountability. read more

Penelope is a rude as* employee. She ruined a key and doesn't mention anything and then laughs? Not only that but they say something is fixed and you show up and it's not. They don't even know how to change a broken key? Save your money. read more

My dad took my Infinity to get an Oil change and was quoted a price and when it came to paying he was charged an extra $20 because "the car actually consumed more oil than expected". Sir !!! Is this your first time doing an oil change on an Infinity that you aren't aware of how much oil it consumes!? Hello ya dummy. First & last visit as WE DO NOT TRUST PEOPLE WHO ARE DOING THEIR "FIRST" oil change. read more

So I took my car 12/2022 according to the sticker. I rarely drive my car so I barely hit the "due date for next oil change". The picture u see is the sticker they stuck on my front window, inside, top left (driver side). That's sh!t won't come off!! If u zoom in, the corners r chipped away due to my nail trying to scrape the damn thing off! WTH jiffy lube???? Why get stickers that don't come off? Why get stickers that we place in OUR CARS they we spend money on that don't come off?? And BS if ur gonna say that it was on their too long. Jiffy lube im sure u all have pros who know that ppl have multiple cars and don't just drive one car all the time who can make a decision like "get stickers that don't damage ppls cars". Now I gotta waste my time, energy to scrape this dumb thing off. Ridiculous. Idk if ALL jiffy lubes r like this... but fyi ppl.... This one is! Last time I go there. Cuz I can just imagine if I did go back, they would prob just put another sticker ON TOP rather than take it off. Ugh ((the sticker below is from Nissan service dept as u can clearly see is a "cling on" type of sticker that WONT damage ur window)) read more

Jiffy Lube - Sticker on front window, top left (driver side). Showing how it's super stuck rather than an easily pull off "cling on" type sticker. - Auto Repair Near Me - Downey, California

First time at this location (I work 2 miles away) & my service advisor, Martin, was super friendly & professional & helped me find the best deal for my oil change. Martin was young, but knowledgeable about Jiffy Lube's standards & flow. Thanks Martin for your outstanding customer service! read more

Jiffy Lube - Oil change - Auto Repair Near Me - Downey, California

Thank you Robert and Stevie for your quick, friendly service! Very friendly definitely will come back. The food will be bringing motor vehicles here you go. read more

Jiffy Lube - Steve at Jiffy lube - Auto Repair Near Me - Downey, California

Jared was super amazing and ed and Tony!!! Def reccommend and I will be coming again! I got my oil change and fluids changed read more

Jiffy Lube - Jared was soo great doing my service today and Tony was also very accomadating!!! - Auto Repair Near Me - Downey, California

Not a good place to get your oil changed. Had to return to get oil leak fixed. Was told that the plug was loose. Unfortunately it leaked on my concrete driveway. Funny thing is the customer in the lobby told me they over tightened his plug and cracked the washer which he brought it back and they replaced the washer. I was going to rate this the worst I could but since they fixed the leak and reimbursed me and said they would send some one to power wash my driveway, I stepped it up to a 2 star review. Be aware read more

I had several questions prior to visiting this Jiffy Lube and the manager Jorge was able to answer everything I had concerns about prior to getting my car looked at. He was able to break everything down so I understood the mechanics. His team was amazing, friendly, and extremely helpful and able to put my mind at ease with this process. Highly recommend going to this location. Exceptional service and a great team that made the process seamless! Grateful for you guys! Jorge, Eduardo, Jarod, & Tony, thank you again for all your help! :) read more

This place is amazing ! The best customer service I've ever received! Come holla at Robert ! He the best !

I came by during my lunch break to get an oil change and they were super professional and fast. I also needed to service my front and rear differential but received a wonderful discount. Robert was friendly and answered all my questions regarding the additional service. I will definitely be back. read more

Today I decided to get an oil change because I've neglected my car due to hardship. While in the garage, I received a call from my doctor that just added to me feeling defeat lately. I was crying after the phone call, and tried to hold it together. Aside from their quick service and maintenance recommendations/estimates they gave me for my car, they were COMPASSIONATE. Bailey was empathetic and offered some really good words of affirmation and uplifted my spirit in doing so. Another gentlemen showed sympathy, as well, asking if I was okay. They could have avoided me the whole service minus checkout and whatnot. I didn't expect them to acknowledge me crying in my car, let alone ask about it, but they did. I can't express how much their kindness means to me at this time. This was not the average mechanic interaction with my car, I wasn't just a number. This was where I was supposed to be to hear their words of encouragement.. There are good people, and some happen to be mechanics/strangers. I feel confident and safe driving in my car, and prepared to save for my upcoming services now that I know what's due. Gotta keep my lil car running Thank you so much for your services on my car today, and for your genuine kindness. read more

Jiffy Lube - "Leave worry Behind" - Auto Repair Near Me - Downey, California

Robert was super helpful! I was in and out within 20 minutes for an oil change. Highly recommend the service.

Friendly staff & great service. I was attended by Tony who gave me a great deal on three car services my vehicle needed, glad I came in to this Jiffy Lube in Downey, saved some money got my car running better. Thanks Tony and staff :) read more

Their only job is to scam you. Labor charges are outrageous and Robert is an asshole. They take their time and add random shit to your bill to get more money out of you. I strongly recommend you don't come here, there are so many better alternatives than this place. Save your money please. (the only reason this place has good reviews is because you get a small discount if you write a good one.) read more

Came in for an oil change Tony and his crew were quick and friendly!! Great place will definitely come back!! Had me on the road in a timely manner!! Thanks guys!! read more

Jiffy Lube - Guys hard at work doing what they do best!! - Auto Repair Near Me - Downey, California

I've had good experiences here until recently. Went in for oil change and left with a BROKEN KEY. Penelope broke my key and didn't come bother to let me know. I saw her while I waited inside she was laughing in my car but didn't think anything of it. When my car was done the key completely came apart. MIND YOU IVE HAD THIS KEY FOR YEARS and I've NEVER had issues. So Arturo the mechanic comes out and said "if there was an issue with the key you have to let us know before " I said there wasn't or has been for years. Then he proceeded to say " well these aren't even the original key " okay ??? Y'all still broke it. While all this happened I asked so what do we do ? They both said "wait till Monday" while I tried to leave I couldn't turn the car on and NO ONE bothered to come to check why we weren't leaving. Penelope did mention when she turned it it broke but you couldn't come tell me about it ? Then I came in Monday and the manager didn't do anything about it. He said "oh well it's a replacement key that happens? Didn't even acknowledge what they did wrong or anything. I don't care if it's a replacement or not a key is a key. And it's the fact that they broke it and didn't come communicate.DO NOT TRUST THEM HERE. who knows how many things they do and don't tell the customers on their own cars. Never coming back. from management to everyone else is un trustworthy. read more

Jiffy Lube - Auto Repair Near Me - Downey, California

I brought my car to Jiffy Lube on Imperial in Downey and Robert (Manager) helped me. Robert was very helpful. He also introduced me to Snap financing to get my brakes done. Very good customer service here at this Jiffy Lube. I will be bringing back my car here. Ask for Robert, he will take care of you! I recommend this place! read more

Jiffy Lube - Jiffy Lube in Downey - Auto Repair Near Me - Downey, California

I went for an oil change and asked them to check my fluids. The csa "tony" anthony P Said i "needed to change transmission fluid bc it was black" and i just had Honda do a transmission fluid service on 4/24/01! What a Con! Then my estimate was $112 and bc they already started the work my hands were tied! I said i was NOT paying $112 for an oil change and the bill was reduced to $75.51 for full synthetic oil. Invoice said they checked lights and wipers and they did NOT! False report! This place is a RIP OFF! I will never go to any JIFFY LUBE again based off of this experience. Tony needs a lesson in Integrity. read more

These guys rock! Tony was really chill about letting me know what my car needed, and I didn't feel pressured at all to get anything done that I didn't already come in for. If I'm in the area again, I'll definitely be coming back. Thank you again! read more

Sort of disappointing...it took only 10 minutes to do my oil change BUT they didn't check filters...didn't check my engine light and tire light...I needed air added to my tire they didn't do it...they didn't give me any recommendations of what is needed or anything sort of disappointing on the service. read more

The bald headed guy had me waiting for about one hour so that he can just tell me that they can't service my vehicle but when I go to another location they are quick and fast I already made a complaint with their corporate office and hopefully they can resolve the issue with their workers. read more

This Jiffy Lube isn't what it use to be, ever since Jorge left the team here treats there customers very poorly. They are very rude, especially Robert. I will be taking my business somewhere else. Don't recommend coming here. read more

Take car of your vehicle charge all your fluids A world of thanks to Tony he cares I highly recommend this place for all your friends family members Come see Tony Thanks again your a Blessing to us all Bendición read more

Went to get an oil change for an upcoming trip. Team was very courteous and welcoming. Tony was very helpful and knowledgeable, and provided excellent service. I'm new to the area and will definitely make this my stop for all future oil changes. read more