Stephanie and Jose great workers got me in n out fast and easy. The car feels great and gave me recommendations on what was pending/needed for next check up. read more

I have been coming to Valvoline for years now for an oil change. I like coming here becuase it is quick and a fair price every time. The most recent time I stopped by, I was assisted by a young man named Alan and further assisted by Alex. I also like coming here because everyone is friendly and active. Never have I seen anyone standing around, goofing off, or with a frown on their face. Alex went over other maintance needs my car may need based on urgency and Alan followed proceedures such as showing me my new and more importantly, clean oil. Thank you ! read more

I always come to this Valvoline in Downey and always leave as a happy customer. I came in for an oil change and air filter, and the team was extremely attentive and quick to answer any concerns I had. Stephanie, Marco, and Ivan were awesome their customer service is truly phenomenal, and I mean that. I would definitely recommend this location to my family and friends. read more

Valvoline for all our car needs!! We always get treated like VIP for our 15 mins of service. Alex is our favorite oil rep!! She is knowledgeable, polite and friendly!! Kind people make the difference. Great team and great job!! read more

Each time I take my 2019 dodge challenger T/A 392 I go get a detail car wash and a oil change and what ever else the car needs I always tell them PLEASE wipe out ur oil stains after they say yes cleaned it it's the second time they make me angry because they don't do it so because of that u get a bad review treat the cars as if they are yours read more

Valvoline Instant Oil Change - This is how they cleaned their dirty oil stains in my Challenger 392!!! - Oil Change Stations Near Me - Downey, California

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came for an oil change and these dudes pressured me into a tire pressure check.. i let them check it and i ended up getting 2 flats in one day... idk wtf they did when they were check my tires but wtf?! how are you guys in business??? and then i called and complained about it they told me to come in and they will check it all they ended up doing was fill up my tire again... the guy tells me "go to tire depot tomorrow morning, if they find anything wrong have them call us" bro what?!??!???? ill never come to this trash shute again these dudes barely know how to do the simple in just oil and tire checks unprofessional.. read more

They Always do a great job!! Today , is a Monday, and it was extremely busy.!! We had to wait in a long line of vehicles. Whew ‍. We've never had it this busy ever. Even compared to a weekend. It took us about 40 min. Just to area they were able to do the oil change. read more

Valvoline Instant Oil Change - Finally . - Oil Change Stations Near Me - Downey, California

Went in today in my black truck for a oil change and the workers were very thorough and nice.Assistant manager Stephanie was very professional and helpful.You have a great group of workers working in your Downey location read more

Good experience on oil change but can't help but to think that one of the staff had an open marker in their shirt pocket and as they were bending over doing the oil marked up the entire front of my white car!!!! I've spent so long scrubbing now these stains are permanent. Extremely frustrating as this vehicle is a 2023 and I'm still making payments. If a manager can please reach out ASAP read more

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Alex, Josue, and Marco were super helpful. Service was quick and easy. Went on a Sunday and it wasn't bad at all. read more

I've been a loyal Valvoline customer for years and often recommended them for their customer service, but my most recent visit was extremely disappointing. About a month ago, I went in for an oil change and was also charged $99 for a steering fluid service that was never completed. They later called to admit they had "forgotten" to do it, which was frustrating given the high bill. To make matters worse, when my mechanic checked my car shortly after, the oil was already very low even though I don't drive much. They also failed to provide the usual mileage sticker, which makes me question the quality of the work that was done. Unfortunately, this experience has broken my trust. Despite my loyalty, this will be the last time I bring my car to a Valvoline location read more

Just got my oil change done here and they were awesome! Quick and efficient! It was so quick! When I drove up, there were a few empty slots so they took me in right away. There was zero pressure in adding more to my car so I appreciated that! I didn't catch the guy who did my car but he was super awesome! Also, I just googled them and found a $25 off coupon online! I was able to apply that to my synthetic oil change. Overall great experience! Highly recommend! read more

Was in the area and needed a quick oil change. Glad to have stopped by here. They are busy, but quick and do a great job. Friendly faces, great attitudes & getting oil changes done for avoid price. Thanks Downey Valvoline! read more

Valvoline Instant Oil Change - Great service here! - Oil Change Stations Near Me - Downey, California

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I was very excited to be able to stay in the car while the oil change was happening. Everything happened so fast!!! Matthew was very helpful in explaining everything and also being understanding. It was my first time getting an oil change done at Valvoline and this location and I will definitely be back. The price was pretty good, as well. Make sure you look for. Coupon, online. You might be lucky and get a discount. read more

Amazing service from Matthew on 10/17/2025! He was super kind and knowledgeable, explained all the recommendations clearly, and answered all my questions. I even had a dumb question about air fresheners, and he was kind enough recommended the best-smelling ones. Truly helpful and made the whole experience easy, quick, and trustworthy. Thank you, Matthew & the Downey Valvoline team. - Paola read more

Valvoline Instant Oil Change - Great recommendation - Oil Change Stations Near Me - Downey, California

Mathew went above and beyond to help me out. Haven't received customer service before in this branch like this . Not saying their service is bad , it just went beyond. read more

This is my go to near home for oil changes. I have never really had to wait just drive right in! The guys are very helpful and I formative but NOT pushy. They're honest with what's really needed and I really appreciate that. They also answered other questions we had or when we asked for suggestion on car related things (not just oil services) Pretty inexpensive and they always have coupons online. The guy who helped us today even asked us to sign up with our number for an additional discount, which was also applied to our service. ( yay! I love a good deal) We added a radiator service today and that took maybe an additional 9/10min. Definitely recommend this place if you're in a rush and need service! read more

Valvoline Instant Oil Change - And we wait in the car! - Oil Change Stations Near Me - Downey, California

Been bringing my cars here for a while and they always take great care of my vehicles. Alex helped me out today and was quick and professional. The rest of the team was great too. I was on the road faster than I expected. This place is easy and convenient and I wouldn't go anywhere else. read more

Brian tried charging me $10 to put air in my tires. Hella trippin lol never coming back again

Helped me very quickly and the service was great! Very friendly staff and felt comfortable since there is a woman staff as well.

Quick and professional, will definitely be back. Didn't try to uncharge or recommend unnecessary services.

Very thorough. The place was clean, and the workers were polite and efficient. Fast oil change and courteous employees . I would definitely go back again. read more

Beware !!!! I took my car for an oil change. They checked all the liquids too and supposedly it was ok. Then 13 days after I was driving late on freeway the car started getting hot. I was trying to move aside of the freeway the radiator blew. I called AAA to come and tow my car back home. The next day took it to a mechanic and I was advised that my radiator didn't have any antifreeze it was dry even the side one. There was nothing in It. They said they checked it. But they didn't obviously. My car suffer several damages radiator and the most expensive is Head gaskets. I took all my cars there for service. I had my car for six months and this happened. They lost a loyal customer. But now I'm stock with all the expenses because they don't want to take responsibility of it If they would top all my liquids I wouldn't be with out a car. Please pay attention what they do to your car. Dont be like me leave it to them. Don't trust them !!! read more

These guys are amazing! Excellent customer service and the oil & filter change was fast and convenient. Plus I just stayed in my car the entire time. Great smiles! Thank you!!! read more

If I could give this place zero stars, I absolutely would. I came in for what should have been a simple, routine oil change; something quick, basic, and low-risk. Instead, I walked out with a major mechanical issue that I am now stuck dealing with, both financially and emotionally. During my visit, I was upsold a transmission flush. I trusted their recommendation, assuming they were professionals and knew what they were doing. I had no reason to question it at the time. My vehicle did NOT have any issues with reverse before this service. None. Immediately after the service, my car started having serious problems. My reverse gear became extremely weak. The car struggles to move, requires high RPMs just to back up, and clearly began slipping. This was not a coincidence; it happened right after their service.I brought the issue to their attention, and instead of taking accountability or even showing genuine concern, I was met with deflection. They redid the flush, which did absolutely nothing to fix the issue. From there, it became a constant back-and-forth and pushing responsibility onto me. They told me to get a diagnostic from a mechanic. I did my part. I followed their process. And still--nothing. No resolution. No accountability. No help. Instead, they continued to lean on the narrative that the issue was "pre-existing," even though my vehicle had zero reverse problems before stepping into their shop. It's incredibly frustrating to be put in a position where something clearly went wrong immediately after a service, but they hide behind technicalities to avoid taking responsibility. They keep blaming their system their computers, blah blah blah Their system is the one that lets the employees know based on the car the type of service and upsells they can share with the customer. What made the experience even worse was dealing with the supervisor, Hugo. Rather than stepping in to resolve the issue, provide support, or even show understanding, the situation felt minimized and dismissed. At no point did I feel like they were actually advocating for me as a customer. It felt like I was being managed, not helped. This entire situation has caused me unnecessary stress, time, and financial burden. I trusted them with my vehicle, and I regret that decision completely. Let me be very clear for anyone reading this: If you value your car, think twice before agreeing to any additional services here; especially something as invasive as a transmission flush. What starts as a simple visit can turn into a costly nightmare, and when it does, don't expect them to stand behind their work. I gave them every opportunity to make this right. I was patient. I followed their instructions. I gave them time. And in the end, they chose to take no responsibility. 3k later.... Yes out of MY POCKET to fix the transmission; an issue, Valvoline cost. Do yourself a favor and go somewhere else! read more

I love going here every time for my oil change. They always explain everything so that I can understand what's going on with my car and they never try to force me to buy an additional services. 10/10 Shout out to Alex for the help today! read more

I wanted to personally thank Alexandria aka Alex, Hugo, and Jose for show casing phenomenal team effort in providing the best customer service during my visit at their shop. The overall price for the service on my truck was fair if not better. Alex did a great job in keeping me inform of the important parts of my truck that needed services immediately and services that due soon as well. Alex helped me find Valvoline Coupons online that helped with savings towards the overall cost which I am very grateful for, thank you Alex. Hugo and Jose were very courteous and efficient on getting the work done on my truck, thank you Guys. I am very happy overall with how my truck is operating right now. The service I got from this team is way better than the service I usually get from the dealership. I definitely recommend getting your vehicle maintenance and service from this Valvoline and from this awesome team. I will see you all on the next checkup. Stay safe and have a wonderful week! read more

Amazing service, they walk you through everything. The employee called Andy helped me very well. Overall amazing service on my car. Will be going back! read more

Best customer service it only takes 15 minutes, they check to see what you need. I usually go in for an oil change.. Next time I will go in for a transmission flush.. You stay in your car the whole time .. Great experience ever. read more

FAST SERVICE !!! Bryan checked me in and got right to my oil change, and Osvaldo recommend to fill my air coolant for an extra $8, fill my tires and checked my cabin air filter (which was free) Everything for $103.7 using the 20% coupon from Yelp. read more

My sister and I went here to get an oil change for her 2012 Mercedes. We had seen this location on Groupon and decided to give it a try. We purchased the fully synthetic Groupon for 65.99 it does mention in parentheses if your car takes European oil there will be an additional fee. We ultimately spent 100 to 110 I want to say?? we pull up seems like a pretty busy location. All the stalls were filled. We waited for about 5-10 minutes before they placed us in a stall so they could start working on the vehicle. I was surprised because that wasn't bad at all. They take basic information and start checking everything on your car. From the fluids, tire rotation, wiper blade health, lights, filters ect. The best part of this experience is your comfortably sitting in the vehicle while all this is going on. So whether you're sitting here charging your phone. Listening to music it's all from the comfort of your vehicle. The staff was really nice. I have no complaints. We had a little trouble resetting the sensors, but they figured it out. We also received a message that the coolant was low so they topped us off for free. Overall, I would recommend this location. Everything was great and hassle free. read more

4.8 out of 5 Stars Avg. Wait time from driving in to pulling out: 18-minutes, Avg. Oil change cost: $75 ( Please Google a digital coupon online for 10-20% off ) Do NOT come here with out a coupon, if so you WILL be paying too much, Avg. cost of oil change above places such as Walmart Auto Service is around $26 more..... However, Walmart oil changes are now taking 90-minute to 2-hours of wait-time.... No longer worth it for me, They do a lot of yelling back and fourth as their communication system is actually REALLY good..... Overall their system is solid as long as you: #1 ALWAYS take a coupon/ digital on your phone as well before going in #2 Turn down most of their upgrades by saying " Thank you, I'm just for the the oil change" read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Downey, California

Very knowledgeable, thorough and quickz not too salesy.. but made sure i knew what was needed and offered the help or suggestions. I got what i wanted done, and the oil change was great. Its not too pricey, but its obvious we are paying for convenience. Lol Im thankful. read more

Took my car a month ago for an oil change. Recently I noticed a burnt smell coming out from under my car and was leaking A LOT of oil. I went back, I was told by the Manny the "manager" that everything was fine, that he checked the oil level and it was fine. HE WAS LYING RIGHT ON MY FACE. He didn't check it right, I called him out on it and asked him to check again. My oil was almost empty. He said they were going to check the car. Came back and said the oil was leaking because they had to reuse the old parts. Then he tried to blame me for them not having the right parts and plugs to do the oil change, he said I was supposed to bring them with me when I came for the service. I asked for my money back. He left to see "what he can do" and came back saying they "found the parts in their storage". I said I can't trust you and I'm taking my car to the dealer. HE WAS ADAMANT, I don't need to do that. That made me more suspicious. He refused to give me my money back. I'm still taking my car to the dealer to check if they didn't damage anything else. but I won't let them touch any of my 6 cars anymore. They lost a loyal customer. read more

I had a 9:00 A.M appointment and got here an about 10 minutes early. Unfortunately, did not get helped until 9:15 A.M. The store manager at the front was super helpful and answered all the questions that I had. My only issue was that they gave me a time when it'll be ready and that was 11:30 A.M. As I was waiting I was talking to a gentlemen that's been here since 8:00 A.M and his car was supposed to be ready at 10:30 A.M; it's now 12:30 P.M and he's barely getting his car. That's 4 hours and 30 minutes of waiting for his car. Fortunately, I kept an eye on my car and they didn't start working on it until 11:30 A.M. Some communication would have been nice. (I had a dentist appointment at 12:30 P.M; missed it by the way because of this). My car ended up being ready at 12:57 P.M Unfortunately, since I got the lifetime alignment I'll be stuck coming here and waiting. But, next time I'll have someone drop me off and pick up once it's ready. But hey, my car got it's alignment and tires balanced! They did a great job it's the wait that's the only downside! read more

Had my oil change, walked in and waited. There's a lounge with chairs and tv while I waited. Great service.

Was told its first come first serve to change lanes with another car then they proceeded to assist the bmw suv who came after me who was in another lane while I was still waiting to be assisted. Then to clear out the mileage the rep I think supervisor used same dirty gloves and made these air bubbles by rubbing too hard roughly with their dirty abrasive gloves very upsetting instead of asking me to do it myself I guess because it's easier for them to just do it. I touch those buttons and never seen that until after he stepped out of the car it is noticeable and ugly and will probably peel now. Very very upset! read more

I went to the place yesterday. and Had my oil changed, tires rotated, and a headlight bulb replaced. Ana greeted me right away as I pulled up in line and she was very nice and professional and very cute if I can say so myself. She wrote me up on the service and got her team together as they all worked on my truck. thank you to the team Geraldo,John, Ricky, Ricardo, Andy, Marco and Juan. Thank you Valvoline team and I'll see you on the next one. read more

Great customer service . Thank you Andy for helping us close to closing time on a Sunday night. We needed a new battery and they installed it for us. They also topped off our coolant! read more

Service was not that good . They took to long . The workers were not very helpful. I'm usually in and out in a half hour. I was waiting for more then 45 minutes . read more