I reached out to American Tire Depot this morning, secured an appointment. My time slot was 11am. I showed up at 10:30am. The service manager Frank received me. He explained all optimal options of tires for my vehicle. I agreed to the terms and cost. It took a couple of hours, and I was on my way home. Great job, great attitude, great Service. I will definitely recommend to Friends and Family. Thank you, Frank and all service tech's involved. read more

I've always gotten the best service at this place the guys are super good at fixing my car I've been coming here for many years. Frank the manager is super knowledgeable about what was needed to repair my car. He and the others employees go above and beyond to help this old lady's car running good. I'm really happy because my car is running well. read more

I had an excellent experience at American Tire Depot thanks to Jesús Sánchez. From the moment I arrived, he was professional, friendly, and knowledgeable. He took the time to explain my options, answered all of my questions, and made sure I received the best service for my vehicle. Jesús went above and beyond to make the process smooth and stress-free. It's clear that he genuinely cares about his customers and takes pride in his work. The service was fast, honest, and efficient. If you're visiting American Tire Depot, I highly recommend asking for Jesús Sánchez. His outstanding customer service and professionalism made this one of the best experiences I've had at a tire shop. Thank you, Jesús! read more

I showed up last Sunday without an appointment and the place was packed. However, despite how busy they were, Orlando was very accommodating. I dropped off my car for an alignment. He and the team were able to complete in a couple of hours. I was thankful for the help and prompt turnaround. Thank you for all your help! read more

Love this place! This location has EXCELLENT customer service consistently. Had to repair a tire, I purchased it there pre and had insurance for it and they always make it so easy, flawless and efficient. I never feel like I'm being upsold, well worth the price! read more

The TPS issue was solved by the District Manager, Manny. He stepped in when his team was unable to solve the issue and I have not had an issue since. He was professional and communicative. I am grateful. read more

I have kind of a mixed review. So I brought my car in for the free tire rotation. It took them a bit to get it done but I had no issue with that. I got the call that it was ready to be picked up & headed over. It was about a 15 min drive to get there & my car was still up on the lifter hood open & all. Not too big of a deal but thought it was odd saying it was ready for pickup. Well I started driving home & realized my tire pressure was going down. FAST. When I dropped it off in the morning it was at 40 & driving it home it was at 20. So I called to see what could be done because obviously something happened. I talked to Frank & he was awesome. He told me they patched tires for free. So I get there (again) & I figured it'd be a quick 15 min job just to patch a tire. But I was there for a good hour & a half for a tire patch. I understand they were slammed but after having an issue already I was hoping to be in & out. Come to find out my valve stem was broken. Which was NEVER mentioned to me before leaving. So obviously something had to of happened while the tire rotation was going on or something. It was just weird to me. It got fixed so whatever, but I just was upset that a big issue like that wasn't mentioned & all of sudden my tire is pretty much dead. And when I initially walked in one of the techs looked at me like a deer in the headlights like he couldn't believe I was back. I had my son with me so with it being hot out, it was tough having to be stuck for over an hour. The customer service aspect was great. Frank had an awesome personality & the girl (I didn't get her name) was super nice to my son. I don't think I'd go back to this place for anything other than a tire pressure check. And that's a big maybe. read more

I had made an appt and they wanted me to wait about 2 hrs , I was on my lunch break so I couldn't do that. .then the guy went out to look at where the screw was on the tire and right away he said it was not repairable , wanted to sell me a tire . Just cuz im a girl dosnt mean I was born yesterday . I took it over to American tire and the said no problem , we can fix it . They wr very busy so I couldn't wait . I left , took it to a neighborhood shop and 10 min it was fixed . read more

They were very helpful! Jesus still serviced my car even though they were closing soon and still had cars to work on. Great customer service. read more

Jesus was very helpful, courteous and professional!! We purchased an entire set of tires!! read more

Great experience from the moment I called and Frank answered the phone. He was friendly, professional, and helpful. The team at American Tire Shop took care of everything quickly and made the whole process easy and stress-free. Honest service and great customer care, definitely recommend! read more

Got a new tire, tire rotation and tire alignment. The staff is always friendly professional. I will definitely come back again.

No one likes buying new tires, unless you're into that sort of thing. I did some research and got some online quotes for my tires, including instillation, so I had an idea of the cost. Went in this morning. Staff were very knowledgeable, they were not pushy and throughly explained their reasoning for their recommendation. I was given a quote for my wheels, which was about 50 bucks less than Walmart, Costco and other places. I appreciate the no BS attitude. They were very busy but still attentive to questions and just checking in and letting people know the status of their car. read more

Went here on Saturday to patch my front tire. There were a couple people already having work done ahead of me and the guy behind the desk told me it would be about a 2-hour wait. I said no thanks and went around the corner to Multi Tires Auto Center. They had people ahead of me too, but they had my flat repaired in less than 15 minutes for $20 bucks. Makes me wonder what my experience would be like if I ever did have a greater service need. read more

Very professional and experienced sales rep. Great quality work. Job was finished in a reasonable time. read more

I was having one of the worst days of my life, dealing with different stuff at the same time. One of those things with my blown tired, and Jose helped me realizing my other tires were about to blow out because of the wear and tear so he probably saved my life too. This guys are legit and kind, more than grateful for their service read more

American Tire Depot - Auto Repair Near Me - Downey, California

Good customer service. Guys inside super helpful. A little slow today with actual tire service but they kept me updated so that was appreciated. read more

Great service. Orlando was very helpful ,friendly and professional. Really appreciated his help and service. Definitely a great spot to go to. read more

The staff was incredibly friendly and professional. They made for a great experience, and I'll definitely be returning.

Fast and great service. They pin pointed the problem and fixed it. Good customer service and communication.

Brought my father-in-law's car to get a tire patched as he had a nail in it. They already had a few cars up on the racks in front of me so I knew it would be a while but they checked me in right away. Had to wait about 50 minutes or so, but they tire was fixed with no issues and NO CHARGE. Great customer service. read more

The best quality of the tires is very good frank is very nice good guy he a good service the best place to change the tires in Downey

Had a big screw in my back tire. They took care of it very quickly and the service was free made my day. read more

American Tire Depot - Auto Repair Near Me - Downey, California

10/10! Frank definitely is the man! He made the process super easy! His customer service was amazing, he def made sure you left with what you needed! Definitely coming back to get my shocks! read more

Very nice and polite customer service excellent. Honest and they do a good work. Prices are very reasonable. read more

Excellent service,Orlando a really nice and cool person. They work good and efficient. Good price on tires. Great job guys. read more

I went in to get my tire checked out for a possible slow leak and right away Orlando was on the case he helped patch up the hole then rotated my tires for FREE. I felt so appreciated and the service here is top tear no joke this is the #1 place I trust. Go get yourself right if you need any service or maintenance this is the place everyone is really friendly shout out to my buddy Orlando! read more

Excellent service! Jennifer is very helpful, being honest with me about my flat tire situation and tire repair and my wait was much shorter than expected as a walk in. I would definitely come back and recommend my friends. read more

I would give zero stars if I could. Annie originally quoted me $140 for a new tire, but when I arrived to pick up my car the total had suddenly jumped to $210 with no clear explanation. When I questioned it, she brushed it off as a "service fee." After paying, I checked my itemized bill and found a $25 charge for an extended warranty I never requested. When I went back to ask why, she told me she assumed I wanted it which is dishonest and unacceptable. She eventually removed it, but not before rolling her eyes like I was the problem. To make matters worse, another employee told me my car was ready when it wasn't. They had confused it with another vehicle, wasting an extra 30 minutes of my time. The lack of transparency, careless mistakes, and unprofessional attitude were beyond frustrating. read more

I did not have the best experience here because I was quoted two different prices for new tires. Initially I went in for an oil change, but they were running a promotion at the time for new tires, so I wanted to get a quote. The first guy quoted me a decent price so I told him I would be back the next day. When I came in the next day, the guy who quoted me was not there, but I still hoped they would honor the price I was given. The new person who helped me was in his early 20s and looked very disinterested, and was dismissive. He told me that the price I was given was not possible. Maybe. Fine, but I really did not like his attitude, so I told him that I would leave then. And as I was leaving, the guy had the balls to say, "You'll be back." Nah, I won't. read more

I took my 2021 prius for a flat tire and the tech couldn't find the nail. I left and went another tire repair where they found the nail and fixed my tire. read more

Do not come here, dropped of my car at 12:30 they kept my car for 5 hours and when I came to pick it up Frank said hey we need about 30-40 more minutes I said that's fine no worries then a hour later he calls me outside and basically said they ordered the wrong parts and only realized it now after 6 hours!! Do not come here! Waste of time and money!! Thank you Jennifer for ordering the wrong parts and wasting all my day!!! read more

I want to give a shout out to Manuel Acosta, L.A. District Manager for American Tire Depot, which is affiliated with Big Brand Tire. Manuel listened to my concerns and stood by me every step of the way throughout my situation. As a customer, you really don't see this level of service anymore--especially when a District Manager personally gets involved. I also want to recognize Efren, Manager at Big Brand Tire in Oxnard. Although it's a long story and too much to share here, I am truly pleased to have built a relationship with a company that genuinely listens to its customers. I was treated like I truly mattered. If you live in Oxnard and need anything for your car, I highly recommend going to Big Brand Tire in Oxnard. read more

Came in for a tire rotation and ended up needing my brake pads as well. Frank was very transparent and did not try to upsell me on the replacements. I had an evening appointment and was nervous I would have to keep my car overnight but the service was incredibly fast. Thank you to all the team members who helped me!! read more

Danny and Giovanni are great! Brought my Tesla here and in less than 30 minutes they fixed what a other tire shop couldn't! I highly recommend this place, five starts, I will be sending my friends and family here. Their customer service and professionalism was only matched by their quality if work. American Tire Depot has found two great employees that make the atmosphere very welcoming! Customer for life! P.s. get the tire package, it's a great value for yoru money! read more

American Tire Depot - Easy fix - Auto Repair Near Me - Downey, California

Good and fast service,I would recommend this place. In an out as long as you have in appointment.

Great experience! Frank was able to answer all of my questions and suggest the proper service. He is kind, knowledgeable, and treats every customer with respect. Also, he can multi task like no other. I highly recommend this location. Go see Frank!! read more

As a woman it is already very uncomfortable to come into shops for car repairs. I got the alert on my vehicle that I had low tire pressure when I had just bought my tires in November. I usually go to the shop in Montebello but I was in the Downey area. The receptionist men were all very nice but the man outside who checked my tires made me feel very uncomfortable. I got off my car and he told me mmmmm you smell so good mami. Did you just shower? (In Spanish) Not a hello how are you just straight to that. Aside from that they told me it would be an hour to an hour and a half. I came back an hour and forty min later and my car hadn't even been started. I had to wait an additional 30 min for them to finish. I don't think I'll be coming back to this location. read more

They asked me to leave my car overnight for a patch. A patch! You gotta be kidding. Crossing you guys off my list.

Ordered a 4 tires and alignment online and set up an appointment for a later date. Ordered my tires over a week in advance of the appt to ensure if there were any delays in getting the tires they would still be there on time for my appointment. At least that was the plan. The tires were supposed to arrive early the next day. I didn't receive a call so I ended up calling that evening and spoke to Marco to see if the tires were in. He was very nice and quickly pulled up my order and said they were there. I thanked him and confirmed my appointment date and time. Since my appointment was more than a week later I called the day before my appointment to confirm my appointment again and make sure my tires were still there and ready to go. Spoke to Marco again and again he indicated everything was set. I show up the next day for my appointment and when I get there another worker, forgot his name, was at the counter and I give him my name and let him know I had an appointment scheduled. He pulls up my order but tells me the tires are not there. I was upset to say the least. It is difficult for me to get time off of work and used a day off to get this done. No one called me to let me know there was an issue, I had called twice to confirm everything was in order and Marco twice indicated the tires were there. The employee said Marco must have been confused and said he'd order them from the warehouse to have them there early the next day. He said he'd call me when they were in. But no apologies for the mistake and big inconvenience. I went there expecting to get my tires and alignment done and went home on a scheduled day off to get this done with nothing. Then to top it off I never got a call to let me know the tires were there the next day or since. They lost my business. I was a returning customer but they do not provide the service they once did. I did a little research after the fact to see what had changed since my previous experiences were excellent. They were acquired by Big Brand Tires. I guess the focus isn't on customer service or honoring appointments or communicating properly with clients like they once did. Took my business elsewhere. read more