Great service and solid advice. Replaced my Jeeps engine when it needed it. Highly recommended.read more

Rob swore I had 3 leaks in my catalytic converter. I said it was fixed 3 years ago. He says well…read morethere's 3 puncture holes. Sure. $1500. Quote. For pipes n exhaust n converter. Converters last longer than 3 years. Fishy right? Well. Brought to another garage that lets you see what's up n under the vehicle. Funny how some places think you don't know anything about vehicles. I used to help work on them years ago. He thought stupid female right. Well. $350 later it's fixed by another place. Exhaust only. N lie about miscommunication. It was said repeatedly holes in catalytic converter 3 punctures what a joke. Can't lie around that one. N witness sitting right there. Wondering if you lied about her vehicle issues too. Probably

Review: V & F Auto Shop I recently had my car serviced at V…read more& F Auto Shop, and I was honestly blown away. I've never experienced this level of service before, and there are five main reasons why: Impeccable Environment: First, I was shocked by how clean and organized the shop is. It's rare to see a garage so well-maintained. Customer-Centric Care: The staff is incredibly friendly. To ensure an accurate repair, they asked detailed questions about every symptom the car was having. Their approach to consulting--truly looking at things from the customer's perspective--was very impressive. Convenient Shuttle Service: Third, they actually offer a ride home while your car is being fixed if you need it. I've never had a shop offer that kind of convenience before. Transparent Digital Inspections: What really "wowed" me was their reporting. They took photos of everything they inspected and provided detailed explanations. They showed me exactly what was wearing out, what needed immediate attention, and even shared videos to help me understand. I was totally sold. Honesty and Integrity: Finally, since no new parts were required for my specific fix, they actually did the repair for free. I simply couldn't pass up the chance to leave a glowing review after such a positive experience. I actually asked an AI for a recommendation for a reliable shop in the area, and it pointed me here--it absolutely exceeded my expectations!

Very satisfied with their service. Comfortable and clean area to wait in Would highly recommend…read morethem

The quality of work is exceptional without having the burden of higher direct car dealer repair…read morecosts.

Great job....great price as always. Rear brake pads (finally went before I heard metal on…read moremetal).....what a difference $130 done!!! Yahoo!

Excellent people I recommend them to anybody in this western Mass area excellent service skills the…read morepeople are friendly they listen to you. I didn't you. I did not use the service however just by what I saw and how I spoke to the people they're excellent.

Got my 1997 Mercedes-Benz resurrected at this place! Long story short, I got the car stuck in…read morelimp-mode. I'm normally a DIY type of guy but do not have the appropriate dealer-level equipment, and actually, not many other shops around have it either, but these guys did! I mostly just needed a TCM system reset, but Bruno went above and beyond, helping me diagnose some other minor issues I had with the car. Limped my way over there in 2nd gear, and less than an hour later, I was able to drive out with a big smile on my face, car shifting through all the gears, better than ever.

Super Trustworthy, Exceptionally Knowledgeable, Remarkably Fast and Exceedingly Fair service. New…read moreto this area and needing a mechanic, I asked for recommendations from friends and co-workers for a good (Legitimate, Cheap, Honest, Reliable) place to bring my car. After ignoring any and all suggestions for local "Big Box" franchised retailers, A friend with a good conscience recommended Superior Auto, I sucked up the drive to Feeding Hills and gave Greg a chance. I was so happy with my first experience, I've kept going back and sent many his way...whatever the issue, large or small, Greg can handle the job and do it fairly!

From the owner: Collision repair, paint work, rust removalread more

Very good and honest repair shop. Was grateful for their help and advice, and will be returning for…read morefuture service.

Excellent customer service. They really listen to me to assess issue. Great communicators…read morethroughout the repair and charges. Actually show you what work they need to do and also what they have done on your vehicle. Issues get resolved!! M.C.

Rocco Basile has many years of experience working on all types of cars and trucks. I have had great…read moreluck bringing my cars as well as my kids cars there over the years. Honest and reasonable. Highly recommend.

Very honest nice people. Although I was willing to pay for new parts, they found an alternative to…read moresave me dollars. Awesome people to work with. It is my pleasure to do business with them

The precision auto team did a flawless job with repairing my jeep. With every light popping up on…read moremy dash, would have thought it was ready to just call it there. After the team worked on all the sensors and repair, it genuinely feels like a new car. Could not be any more appreciative of the care and value of services this team provided. If you want a genuine team that cares for you vehicle. I only recommend them.

Excellent service and very fair pricing. I bring all of my vehicles here for oil changes and…read morerepairs. The staff is friendly and knowledgeable

Man did these guys save my bacon! I was traveling for work when I busted a strut on the mass pike…read more I googled the nearest repair shop and was worried about what I would find. Having worked at a repair shop in my youth, I know the stress of unexpected travelers first thing in the morning! These guys were accommodating, attentive, and they had a super cute dog I could play with. What more could you really ask for? I was back on the road in no time, and the price was fair! Truly appreciative of the way they treated me, would recommend to anyone.

Great automotive service. My family has been coming here for well over a decade and they have done…read moregreat by us on all our cars. No glitz, but great service. I live in Northampton and drive to the far side of West Springfield because these folks are trustworthy and do great, affordable work.

Can't say enough great things about this garage. Have long looked for a place that offered good…read morecommon sense solutions to issues with my car, in a friendly, honest manner. Prices are very fair and communication is great!

Choosing a new auto shop is a difficult task. I know very little about cars, and it seems like…read morealmost everything related to cars is very unfriendly to women, or maybe to people in general. So I looked on Yelp to find a place in the area that had good reviews. Pleasant Street Auto only had two reviews, but they also took the time to post their own description. And, I liked the range of photos (I'll admit that I was a bit charmed by the photo of someone spray-painting a dinosaur) and the notion that there would be a place to sit and do work, comfortably, not literally sitting outside on a curb as I've had to do on occasion in the past. I was not a great customer up front, I'll admit. I completely forgot our first appointment, and then I became lost on my way for the remedial appointment. Throughout, the staff was patient and professional with me. I can't say a word about the garage/work area because I never saw it, which felt a little odd, but I could certainly get used to it! I don't have the slightest idea what the machines and tools are for, anyway, and so I don't know that seeing and hearing mechanics work really enhances my experience. Instead, I left my car and keys and waited inside. The front desk manages repair work, body work, and also Hertz rentals. When I made my oil change appointment, I was a little worried that I might have a serious issue discovered, and I might therefore need to rent a car. If this had been necessary, I could have managed it all at one location. Convenient! The oil change didn't seem to take all that long. I should have timed it, but I didn't. I think the total wait - even though I was late for my appointment, was well under an hour. During that time, I tried to take advantage of the homey waiting area with a t.v. (though the cable was stutteringly-intermittent), WIFI that didn't seem to work at all, and computers with internet service that required someone to come in and fix it for it to work at all. The computers were kind of old, dodgy, and dirty, but I was able to do some work, which was great. For families, there are toys and books (for kids and adults) and an area for children to hang out and play. I can only imagine that, since the space is open and adjacent to the desk area, it's not much fun for staff when the space gets "active," but it's very nice an accommodating. Overall, this is a huge leap over sitting on a solitary chair in a drafty space next to a noisy garage, or as said, literally sitting on a curb because there's no indoor seating at all. The best bit was that Lee, I believe a member of the family who runs this business, came out to speak with me personally while they were finishing up with the car. He spoke with me in language that I could understand, but not with condescension. There were a number of potential issues with the car, and he prioritized them for me, but he didn't make me feel pressured in any way. I feel like Yelp helped me to find a great fit for a new auto shop, and it's a great relief. I'd highly recommend this establishment to anyone who wants to feel confident about a family-run business that is professional, caring, and extremely well-rounded in terms of services available at a single location. With comfort, too! Great, great experience overall.