I had an amazing & quick service here, breaks, calipers were horrendous but they helped me out. If you're a college student out of town hit them up!!! Dw about the negative reviews they're legit. I'm also a woman of color felt comfortable there. [[HIGHLIGHT]]Shout out Ivan as well[[ENDHIGHLIGHT]] read more

Jiffy Lube - calipers old & new - Auto Repair Near Me - Hadley, Massachusetts

Place is great if you enjoy the constant upsells and a $172 oil change that is listed as $109. Won't be returning.

This location has great management and an overall competent, caring and professional team. [[HIGHLIGHT]]They've always been so good to me.[[ENDHIGHLIGHT]] I highly recommend them! read more

"Coincidentally" every other single car who went there needed a brake change. They said it would only take 30 minutes it took over 3 times that and screwed up my entire day, [[HIGHLIGHT]]these people don't care about you or anything really.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]I like these guys. I came in for an oil change.[[ENDHIGHLIGHT]] Many of the negative reviews deal with upselling. Have you never had a car serviced before? Or been to a salon?If you agree to brakes and whatnot, that's on you. It's Jiffy LUBE folks. Don't want add-ons, say no thanks. They do a great job for what I hire them to do; change my oil. read more

Just terrible. Last year they overfilled my oil to the point of damaging my car. [[HIGHLIGHT]]They said they would refund the oil change and reimburse me for the part that had to be replaced but I wound up jumping through hoops with multiple managers for months with no sign of the promised check.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Eventually, I just gave up.[[ENDHIGHLIGHT]] read more

DO NOT GO HERE. I am skeptical when people say a place is scamming customers, but it's true in this case. I just had my truck in and they told me I needed new brakes--but my brakes are already brand new with less than 4000 miles on them. They insisted I was "metal to metal" and that I should replace the brakes ASAP. AVOID. read more

Have been going there for many years - always reliable, fast, and respectful. Affordable too. Last time was above and beyond. It was Thanksgiving eve and I was freaking out, and they fixed the problem and there was no charge. Yes, the problem was minor and it took them, possibly, 3-5 minutes to fix, but I know mechanics (don't we all) who would've charged me an arm and a leg. read more

The manager was very accommodating to me and checked everything out to make sure things were done ok.

Absolutely the worst business I have ever delt with. Went in for an oil change and they found brake pads and rotors need replacing, flushed radiator and brake system and at no time did they give me a written breakdown of the costs. Left the place 4 hours later minus $980.00. The overall appearance of the waiting area needed cleaning, and the same with the restroom. The workers spent more time standing around and chatting. they gave me a cost to fix a headlamp that is defective for a tune of $3,000.00. Went home and stopped at a mechanic and was quoted $960.00. The final issue is my brother found a locking lug nut on the road by our mailbox. It had come off of my car. They were not torqued to the proper number. The passenger side was not torqued at all, finger tight. I wouldn't ever go to Jiffy Lube again for any reason. Poor service, poor communication, quality control. read more

Unfortunately I really wasn't happy with their service. I had about two to three different employees try to sell me on different services that were not necessary. But what really made me upset with their service is that when I got my next oil change the tenant said there was about two quarts of missing oil. This has led me to believe that this jiffy lube didn't put enough oil in or worse, pretended to give me an oil change. read more

We needed air in a leaky tire on a rental car. We pulled up before they were even open and were greeted by a terrific gal who was happy to help us. She checked all our tires and aired up the leaking one free of charge!! We chased around to every gas station in the area last night only to find all their air compressors were broken! This is the place to go! read more

I went into the Hadley, MA Jiffy Lube for a quick oil change and inspection sticker, but they could tell I didn't know anything about cars. They sold me on one filter inside the car for $60, and tried to sell me on another filter that I did not need, but I said no. They told me that my brakes were dangerous to drive on and I would not pass my inspection if I didn't get them done immediately. I have 0 signs of brake issues and my last car did, so I know what to look out for. These new brake rotors would be $400 extra. I drove away infuriated and I'm looking for somewhere else to get my inspection sticker. They used scare tactics and preyed on a young woman who doesn't know about cars. read more

Rip Off! Go to Auto Express down the street. I paid double for a service at Jiffy Lube. read more

Horrible. Did not relay that there was in issue with the oil change of the car in front of me. Ended up waiting one hour in line behind one car because the associates can't effectively communicate. Poor business practice all around. read more

I'm gonna have to agree with the majority of reviews on here. Went in for an oil change on my 2016 ram 1500 and they tried telling me I needed thousands of dollars in maintenance, from new rear brakes to wipers to air filters to, and get this this they also tried to tell me that my brake fluid was disgusting. Unbelievable, I've driven cars that hadn't had brake fluid changed in twenty years and it was fine yet they tell me the fluid in my two year old truck is and I'm quoting here "absolutely disgusting " Then they told me my front and rear differential fluids needed to be replaced. This was an attempted robbery not scheduled maintenance. Not to mention their price on an oil change is way too high. Never ever again will I go back to this place. Too bad too as they used to be so good. read more

My girlfriend went to get her oil changed at this location a couple days ago on her Subaru crosstrek. The entire staff was incredibly friendly and helpful, especially the manager John. John told us what was going on in the car and did not make us feel pressured at all to buy any sort of service. I will certainly be recommending this location to other friends and that they should definitely speak to the manager John to feel good about their service. Thanks, Colin read more

I've been coming to this Jiffy Lube way before I was even able to drive a car, as my parents come here as well. Never have I had an issue when it has come to getting an oil change/tire rotation here. I know absolutely nothing about cars--it's bad....Think of how much/little you may know and subtract about 10,000 from that...there's me! Anyways!! The crew working is always nice, they've even put out a little red carpet on the ground when my car was finished, next to my drivers side one time I was there! They also always make sure you're mindful of what's around while leading you to the waiting room. Whether it be an open floor where they work on the car or the step up you have to take to get into the waiting room. While I don't have photos currently of the waiting area, it's pretty standard.....single stall unisex bathroom, tv playing softly on a random station, about 7/8 seats and free coffee and water for you while you're waiting. I would happily recommend anyone to bring their car here! Plus getting the coupon for a free Golden Nozzle Car Wash after their services are done is definitely an appreciated fact! read more

I thought I'd give the Jiffy Lube in Hadley one more try. I've been there a few time the past few years and they've always had a wait outside the bay for an oil change. I never mind waiting, it just burns me up when multiple staff see you out there and never come by to give you a heads up as to how long the wait is. They definitely need a greeting policy. I left (again) after sitting there for 20 minutes. Don't waste your precious time with businesses that take you for granted. read more

Terrible oil change. $90 after my $20 discount for a four cylinder engine. Checked my oil level a few weeks later and discovered that my crank case was over filled by almost a quart. Thanks for less than nothing. read more

My son goes to UMASS and goes to Jiffy Lube to have his car looked at and they come out with a quote to replace brake pads and rotors for nearly $1,000. We question this and ask if they can grind the rotors which is a common practice and they said they won't do that. We then go to Ford to have the vehicle looked at and they tell us the Rotors are good but we do need brake pads and the cost is less than $400. Way to go Jiffy Lube taking advantage of college kids....you should be proud of yourselves... Nothing worse than a mechanic you cannot trust. read more

Beware of this place, I went in this morning to get a quick oil change and inspection sticker. They try to sell me new back brakes saying that it was dangerously low metal against metal. I brought to my mechanic immediately because they want to charge me over $400 for just back brakes and rotors. my mechanic almost dropped dead because my brakes are almost brand new. When I called them and ask for the manager, I heard in the background...Did they pacifically asked for me. Great customer service. How do they train their people there, to scam? Treat your car like your body, get a second opinion because clearly there's out to soak you. read more

DO NOT TAKE YOUR CAR TO THIS AWFUL PLACE! They are running scams on customers here. This is my experience: I took my car here for an annual inspection. Everything was in prime working order, having recently been serviced by a trusted mechanic. The inspector at Jiffy Lube (Ivan) failed my car, stating that one of the struts was loose (it was not). He said it was no big deal and would cost between $35 to $50.00 at the most. The story then changed when the mechanic (Robert, who also said he was the manager) stated that both struts were loose and needed to be replaced, at the cost of approx $1,000.00. He was an abrupt and unpleasant man, who almost shouted at me that there was not an inspection station in the whole of Massachusetts that would pass my car in the condition it was in. I was frightened and upset because he said it was too dangerous to be on the road and would be expensive to fix. After this dramatic performance, I then took my car over to Cherry Rum in Greenfield on a friend's recommendation that they were honest and reliable. She went along with me. Not only were the mechanics impressed with how clean everything was under the hood: they stated that everything was in proper working order and that no repairs were necessary. Further, they did not charge me their for their work because, I was told, they hated to see people taken advantage of by dishonest mechanics. I proceeded straight to the inspection station in Greenfield, where my car passed inspection with no problem at all. DO NOT take your car to Jiffy Lube in Hadley unless you want to run the risk of getting scammed. I'd give it a zero star rating if I could. What they did to me there should be considered criminal. They need to be investigated for fraud. read more

Very bad experience here. Went in for an oil change and asked about a noise that my car was making. They said it sounded like the rear differential, which I had just recently had replaced so I knew it wasn't that. Then they told me it was one of the bearings, and charged me $300 to fix it. They said it would take an hour and a half, so I said let's do it. It took them 4 hours. On top of that, when they gave me the car back, the noise was still there. When I pointed out to them that they didn't fix the issue they did very little to give me a good price. I will not be returning to this or any other Jiffy Lube, and you should not go there, either. read more

I had a good first experience here. The attendants were all very nice, polite, and courteous. I had no idea what I was doing but they explained and helped me through every step of the way. The oil change was a bit much ($100 for full synthetic). Changing of the air filter was a terrible $50 as well. If you know what you're doing, you can come here and pick/choose what you need and what you don't. If you don't know, like me, don't worry about them pressuring you to get whatever. The staff don't seem to be that kind of people. read more

I went there for state inspections and my lights are perfectly working. After he took my car to inspection he told me my light is not working and said i need to change to bulb i let them change that after that they said its not working again the problem on the wires. I bring my car to the mazda service they told me today they connect the wires wrongly and messed up everything. They cost me extra 466$ because they don't know anything about cars. read more

I went to this Jiffy Lube as all I needed was a simple oil change and it was close to my college. Service was okay, as they tried to up charge me just like everyone here, but I declined and went on with my life. Fast forward a month and my check engine light comes on. I take my car to my normal Ford Dealer and they were shocked to find out that during the "routine maintenance check" that Jiffy Lube does during your oil change, they forgot to replace my air filter when they took it out and left my air box open. Cost me $100 to fix because of the carelessness of whoever worked on my car. Will not be returning. read more

***AVOID THIS PLACE AT ALL COST*** let me start off by saying i dont leave reviews good or bad on sites but my experience with this place called for one. i brought my car (2022 kia k5) in a couple of weeks back to get my brake pads and rotors replaced since i was experiencing vibration and shaking in my steering wheel. ed explained that he will have my new brake pads and rotors replaced as soon as the parts come in, which he did and i was very thankful for since my car was there for 4 days. however, the day i get my car back i notice after merging onto the highway my car was giving me a very strong vibration sound. i took it back to them the next day to get it fixed since i did not have this problem prior to going to them. got my car back that same day and was told i would not have any more issues with it. that was false. driving my car over 45 mph on the highway felt as if my car was ready to explode. shaking, vibrations so loud i wasnt able to hear my music, steering wheel giving me the same issue of shaking violently when braking. at that moment i shouldve known to not trust this business and taken it to another shop or kia directly but i didnt. i brought it back to them. that day im told i should replace one of the tires and an alignment which would solve all of my issues slightly. told them to replace the tire and do an alignment, anything to have my car not risk the life of me, my wife and my 5 month old child who gets in my car. ive gotten my car back the other day with the issue still happening feeling as if nothing was fixed but another $250 out the drain. ive since then brought my car to kia where i got a full diagnosis of the issues with me car. this video shows an absolute horror show. the person inspecting my vehicle first assumed i had an oil leak cause i was dripping oil from under my car. after further inspecting it he realized all the parts are sealed its just oil that they spilled all over my engine bay and left. second, brake pads old hardware was left in damaged from when they were taking it the old pads out and they just threw in the new ones causing me to not only have to replace my 2 week old brake pads but spend some extra cash when ive already replaced them. third, when the brakes were swapped nothing was greased so thats one reason why the kia inspector is thinking i still have the violent shaking in the steering wheel when i brake. fourth, my underbelly of my car is absolutely destroyed, bolts missing, pieces of my actual underbelly missing (oil pan cover etc) the underbelly was just basically zip tied back up to place. ive contacted jiffy lube and spoke with i believe his name is lewis, store manager, when explaining to him that i need this resolved he states that the car came in that condition. they dont unscrew any bolts nor do they add any bolts. whatever condition the car comes in is how it leaves. no effort to resolve a situation that was caused by their negligence. ive sent over the inspection report as well so he can send it up in the ladder to get a resolve. if there is no resolve there will be a lawsuit against the mechanics that damaged my car for faulty repairs, incorrect repair work and negligence. for all who read this whole review, dont come here. go somewhere else read more

Dishonest and unethical. Came in for an oil change - fine. They're fast, no problem. Then it was time for the guy (the red-haired older man that a couple of other reviews refer to) to tell me what else was wrong with my car. I'm used to the up-sell attempts on wiper blades, air filters, etc. But this time he tells me that my front brake pads are "down to 10%" and need to be replaced right away to the tune of $300+. I'm a little worried, but decline to have them do the work. Anyway, see pic for the side by side comparison of the old pad and the brand new one. Down to 10%, huh? It is just wrong to try to manipulate people like this. read more

Jiffy Lube - Auto Repair Near Me - Hadley, Massachusetts

Nice people Free coffe from cold Fast work $20 coupon Free break check Great. Great. Great. read more

Shady. And overpriced. Went for an oil change and they charged me $47 + tax for their BASIC oil change. It's $30 WITH tax at Firestone across the street and that's without a coupon currently online for them for a $19 for the same basic oil change. They also charge $25 for a tire rotation whereas Firestone will do it for $10!! Thank goodness I didn't have it done there. Their waiting area is gross - all the chairs have ripped up seats and a couple of them are just flat out broken. Go to Firestone where they have a ton of space and a nice, comfy waiting area with big comfy chairs. read more

I showed up this morning at 9 for an oil change. After waiting for 40 minutes and only one car having been taken care of, I walked in and inquired how long the wait would be. I was informed it would be 15 minutes. 43 minutes later, no additional cars had been taken care of and I left. I appreciate that staffing is short in a covid world, but just be honest about the delays. read more

I've been going here for years and thought I was getting good service--guess what, I wasn't. Last oil change they pull my truck out and my windshield fluid light is on. I pull up and tell them they didn't fill it and the apologize and fill it. No big deal right but what else are the neglecting? Fast forward one week. I'm selling my truck. Buyer checks the transmission fluid. I'm thinking nonissue just had oil changed. No transmission fluid was almost a quart low. That doesn't happen in one week. Heck that doesn't happen over the course of one or two oil changes. This is a systemic problem at this Jiffy Lube. Do business here, at your own risk. read more

Tried to go to the Hadley Jiffy Lube today and they were closed, even though their website & lobby door said they were open all day. Not sure what's going on with this business. I have usually gotten pretty good service there and not had to wait long. read more

Save yourself. Do not go here, for any purpose, especially the "state inspection". I had an issue that was identified by the "technician". I took my car to two separate mechanics and they could not find any evidence of any issue that this place failed me for. Not only did this happen to me, but while I was waiting in the lobby, several owners expressed dismay at the reasons the "technician" was selecting for failing their vehicle. In addition, they always try to up-sell you to the point where it feels like they are dragging out your oil change unless you agree to whatever bogus services they are selling. Go anywhere but here. The service they offer can be obtained more ethically and affordably at any given shop. Save yourself your time and money and Stay Away! read more

This weekend I took my car to get its regular 3,000-mile oil change. Jiffy Lube is my top choice for this service, as they are friendly, efficient, conveniently located, consistent, and reasonably priced. They even have coupons available online, which is an added bonus. I arrived at Jiffy Lube on Route 9 and pulled up to the open garage bay. Before I could even turn my engine off, a uniformed gentleman named Felix was at my window, offering me a friendly welcome and asking me a series of yes or no questions in regards to the service I was looking for. They are quick, simple, and very direct-- perfect for the average car owner who is not interested in being roped into something they don't need or understand. I enjoy Felix's scripted questions, as it is one of the many factors that make all of my visits to Jiffy Lube so uniform and consistent. After my chat with Felix, he opened my door and escorted me from my car, through the noisy garage bay, and into the quiet and cool waiting room. The small room is nothing luxurious, which is to be expected. One might find it similar to the waiting room of a doctor's office, without being slapped in the face by the smell of rancid latex and anxiety. It is simple, yet comfortable. Padded chairs line the walls and expired magazines cover the end tables, while CBS news plays from the TV hanging on the wall. While I waited, I watched the large display screen that shows an overhead view of my car in the garage. Being unreasonably protective over my car, I find comfort in being able to monitor its progress and the actions of the mechanic. I helped myself to a free bottle of water (seltzer and coffee and also available) and made myself busy with my phone. A few rounds of Words With Friends later, I was summoned to the desk by Felix saying, "Laura, may I have a few moments of your time to discuss your services today?" He printed out my receipt on a full sized carbon copy sheet, and carefully went down the list of what was done. Oil and filter change, all fluids topped off, all lights inspected, windows washed, and interior vacuumed. I also received a voucher for a free car wash down the street. For $35, what more could I have asked for? read more

I have been going there since 2004, and today not only did they not fix my gasket situation properly in March and I was dry of oil today, the guy who worked there was not covering his nose with his mask when he was 2 feet from me and talking into my car. The assistant manager was trying to clean up the mess, which was nice of him, but the fact that I threw at least $200 at them a few months ago and my car was straight out of oil is beyond horrible. Now, I am shopping for a new car. Thx, Jiffy Lube. read more

Worst customer service ever! Instead the lady kept yelling and saying that I need to buy additional things for my car as if I need any of them. No thanks! I won't be coming back. read more

Jiffy lube ruined my engine in a car I just purchased and got in January 2021 after 15 days stated it's my fault because I was over 2169 miles for oil change and that the seal was broken on oil plug. Well no kidding they never tightened the filter which was loose, and there was NO OIL PAN PLUG on my car hence the leaking of oil and rattling of the engine. Then they claimed and also new oil was in car so how is there a leak..mind you its because the filter was tightened in my driveway and we went and purchased a new plug when it was determined none was on there, because even if I was 10,000 miles over on an oil change neither the filter or the oil pan plug be loose or missing. This is at the Hadley Massachusetts location, mind you ice repeatedly asked for the report of the findings and gotten nothing. read more

The staff was super friendly and helpful with the oil change i went in for, but then they sold me on new exhaust pipe system. Which i was aware was in not good condition so i allowed them to charge me $800 for a new exhaust pipe system. What they did not tell me is that it did not include any of the significant parts of the system (muffler, etc..) and when my car guy took a look at my car and my receipt he said it looks like they only did the surface/nonsignificant portions. totally took advantage of me :( please dont go here no matter how nice they are. read more