I've been here twice to get my oil changed. It was especially nice the second time because Sergio, who assisted me the first time I went, remembered my name straight away. They're quick, very professional, and personable. Best Jiffy Lube I've been to. read more

So I call these guys up during the week and ask them when they close and I am told they close at 7:00PM. I ask what the latest time I can come to get my oil changed because I'm courteous and they tell me 7:00PM. So what happens when I show up at 6:30, you know, because I am courteous? They said they're not taking anymore cars. Really? After I called and asked you when the latest you'd take a car and was told 7:00PM? Ok, so anyway...come back another day they do the oil change and I tell them specifically I have a brake light out and would like it changed. Guy tells me "no problem brother." So they finish up and some other guy is telling the price and and showing the screen with all the things they check for "free." So I ask him about the brake light. "What do you mean?" he says. I point to the screen and say "look you checked the lights, the box is checked." Guy looks at me like I am speaking Klingon to him. So i ask, "did you check the lights and fix the brake light like I asked when I got here?" More blank stares. He excuses himself, I see them all fumbling around like idiots. They do eventually change the bulb. Guy comes back make some bullshit excuse about mix up with cars etc. So, yea...now I am starting to wonder if they actually changed my oil or not. Lesson learned, this place sucks. read more

First, for the good part: these mechanics here are generally pretty cordial and competent, and get the job done. Upselling is bearable and reasonable; when they offered tire rotations, brake jobs, etc, I knew my car was more or less due for them. But over the several times I've come here, several issues of carelessness/dishonesty have come up. My Mazda 3 takes 4.4 quarts of oil; I looked at the bill once and saw they charged me for 5 quarts. An employee explained they had to round it up to that, but did, in fact, only put in the correct amount my car takes. Yet a dip stick check showed it was overfilled... Another time, I brought in 5 quarts of my own oil for them to put in my car and explained, as clear as possibly, that "Since this car takes 4.4 quarts, I expect you to leave, and give me, the fifth bottle still containing six-tenths of a quart." Oil change finishes, and I see no Penzoil bottle on the seats or in the trunk; they explain, "All 5 quarts fit in the engine, so we put in all 5 quarts." Dipstick showed an overfill, which is unnecessary and can, usually in larger amounts than 6/10ths of a quart, cause flooding. Also, during one of my first few visits here, they lost/didn't bother to re-attach my oil drain cover. An ounce of prevention beats a pound of cure; instead of defensively pouring over things people on the internet say about your branch, get your employees to CARE about customers and treat the cars like they would treat their own. read more

WOW. I'm taking my cars for many years to this location always friendly and professional services.... today I come with my new car first 5k oil change and after the car checked in the technician come to me and say that the oil still clean and good to continue running. And that new car come with Synthetic oil that can last up to 10K. read more

This review goes out to Armando and the honest service he provided while I was getting my oil change. When I presented the coupon he kindly explained that the prices have increased by $2 and so I would pay the coupon + $2. He inspected my tires and suggested getting them rotated and aligned even if its not here. We pulled out the air filter and he told me I could wait on it. Not pushy at all. Walked me to the waiting room and let me know of the refreshments and bathroom. Later came out to let me know my wipers need to be changed and one of the brake lightd were out. Topped off coolant levels. Look, i didnt mind spending a lil to replace the brake light. Look for Armando when youre here, his knowledge and honesty will get your service. read more

This was my first time at Jiffy Lube. Excellent service! Jay was awesome. They got my car in and out in about 30 minutes for a service and for a great price. I will definitely be back. read more

I needed an oil change quick. They got me right in and right out. The coupon is a bonus.

I came to get a quick oil change and everyone here was extremely helpful. Andrew was so nice! This was my first time at a Jiffy Lube and I have to say, I'm completely satisfied with the information they provided. I definitely recommend that you come to this Jiffy Lube if you ever have a problem with your car, or maybe just in need of a quick car wash. read more

Sam is awesome !! Was a great oil change!!! Who knew oil change could be so awesome!!! Haha! Fast and such incredible customer service. Just had to leave a review. Thank you Sam and the staff at jiffy lube read more

horrible experience again. went to get serviced for an oil change but once again these associates @ cypress messed my car up. they replaced my air filter & you guys TOREEEE my pump connected to it... you guys played me with a battery i didn't need, kept playing with my car, my car got messed up. usually they show me that they did the oil change but this time they didn't. drove my car and got stuck on the freeway..... i am no longer coming to any jiffy lube ever again, if someone can help me get corporates number that would be amazing. i will be taking further action for the damage the associates did. read more

Hey guys. If you want to get an oil change only then this place will do the trick. While I was there I decided to get my tires rotated and my windshields replaced - pretty straightforward stuff, right? Not a week later I had to take my car in to an actual shop because I was having trouble with my car; the steering wheel was shaking and the tire was making a clicking sound. Come to find out the tread on my tire was so bad that I'm lucky it did not pop on me because that would have been extremely dangerous. So I had to replace the tire, no big deal, BUT I would have thought that when Jiffy Lube performed a tire rotation they would have noticed how bad my tire was and would have informed me. After calling to talk to Edgar who was "in charge" he had nothing to say except "I'm not sure what you want me to say/do." He had no idea what the hell was going on and yes Jiffy Lube sucks so needless to say I will not be returning back there. read more

i usually come here because it's close by and convenient. i can drop the car off and run some errands or grab some food across the street, then get a quick car wash after at fast5. i also usually like this location because they dont try to upsell too much or tell me i need a new filter everytime. this time they showed my filter and said it was "about time" i cant remember the last time i changed my filter so i said fine (even though now i think about it, it was not that bad). how much is it? $25. ok. they also said they would give me $10 off and a free car wash. fine and dandy, the coupon i had was for $12 so good deal. when i come back, the filter was $29.99 on the invoice. i question this and he says no worries i'm giving you $10 off. i say no....you were going to give me $10 off when it was $25 so how does giving me $10 fix it? he ended up at $13 off. why? i dont know...i was annoyed at having to "haggle" over $5. so overall, my latest experience with them made me rethink this particular location. or maybe its just that guy, if i see him....i'll come back another time. read more

Great experience. Was in and out. Greta price. They fixed everything. And I got a free car wash.

Had oil changes done here for couple of years, but never again! Last July they broke off the dip stick, left it inside and put on a makeshift cap. Then they said to go to dealership to have it removed, but gave me a cheap replacement to use after we get the broken stick out. The "cap" they put on melted and plugged the hole so it had to be extracted. It's a long story, but NEVER again going to this Jiffy Lube. I had to give a star in order to post this, but ZERO stars is the correct rating! read more

Jiffy lube is fast and take care of their customers! I had Sam help me and he was super nice and helpful :) he definitely was considerate and presented the best options for me. Their service is super fast and it's currently my go to place for oil change and tune ups read more

If there was an option to give zero stars, I would. I was extremely dissatisfied because this shop cost me $600 in maintenance at my mechanic's shop, to fix their mistake. I took my car back to this shop after my routine oil change because it was returned to me making a strange loud noise. All the employees checked my car in a group huddle, and within 2 minutes came out and told me there was nothing they could do and to go see a mechanic. So I did, I took my car to my mechanic. The diagnosis revealed that the damage that was done to my valve cover was caused by an oil filler nozzle being jammed into the valve cover to the point where the internal baffle was broken loose and hole in valve cover was from the inside. I will never ever come to this shop again. Which is a shame because I live across the street and would ordinarily go all the time. I will no longer be a regular customer at this shop. I would like to get reimbursed for the damage that this shop did to my car. I shouldn't have to pay for their mechanical mistakes. read more

Jiffy Lube Oil Change - My Mechanics Notes - Auto Repair Near Me - Irvine, California

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Came here on a Saturday afternoon after work for a simple oil change. I was immediately greeted by Sam, who made sure that I was taken care of. He was honest with me about my car. I always appreciate that as I usually do the minimum for my car just to keep it running. I got a few extra things done, including a transmission fluid change. It was a little pricey, but Sam made sure to find all the coupons he could apply to help me out. The service was fast and friendly. The waiting area was clean, had magazines and the olympics on TV, free wifi, and free coffee/tea. I was very happy with the service. The free car wash with an oil change is also a major bonus! I would definitely come here again. read more

Did not have my filter in stock...took them from 10:12 am to 11:24 am....seems a bit long for not completing the entire service

I woke up early to take my car in for an oil change this morning. I chose this location since it is close to my house and since I had such a bad experience at the one off Irvine Center Drive. Wow, what a difference!! I was immediately greeted by Scott. I asked him how much the service would cost and he instantly gave me pricing, breaking it down for me so I knew what I was going to pay. It definitely was not as much as the other location tried to quote me. So, I gave the go ahead. As they were ready to take it in, Scott popped the hood and noticed that they did not carry my oil filter. He went to check with the manager too, but unfortunately I could only get it from the dealer. BUST! So bummed they couldn't do my oil change, but 4 starts for the awesome customer service and honesty! Kudos to the manager who trained the staff because he's doing a great job! read more

Went here for an oil change recently and was very pleased with their service/efficiency. I like that they informed me of what the extra recommend services were without being the slightest bit pushy. They did the oil change very quickly, and even threw in a free car wash! Will definitely be back. read more

My first visit here and I was so impressed and will definitely come back! My vehicle hasn't run so smoothly in ages - we took it on a drive that night just to enjoy how great it was running after Jiffy Lube! The place I usually go for oil changes they lecture me on vehicle care and are not at all friendly. So I was dreading going for an oil change and decided to try this Jiffy since it was located right next to a shopping centre to pass the time and get breakfast at the corner bakery cafe. The gentleman told me i could pull right up. I wish I could remember the name of the gentleman who helped us- he was extremely professional while still being friendly and respectful and didn't make me embarrassed at all for knowing nothing about cars - quite the opposite. All of the talking was done at a computer outside, right where we dropped the vehicle. He showed me the manufacturers recommended services based on mileage - without an ounce of pressure - seriously!! It was awesome! I already knew I wanted to do the service so asked yes please to go ahead with that and the oil change. Oh and I asked if they could change the burned out brake light which was only a few dollars to do. And I mentioned some sounds I was concerned with the vehicle and he said he would definitely check it out. He said they had a lounge area with coffee and gave a time estimate. We went on our walk and by the time we came back the vehicle was already ready and waiting. Went inside to pay and it was a clean and spacious room with tables and chairs and a Keurig or something like that. They had vacuumed the vehicle and also gave us a stamp for a complimentary car wash at the car wash that is attached to their building. They had checked the tires too. Oh and sometimes I feel like some garages have a bunch of employees staring and standing around and it's a bit uncomfortable - it was not at all like that here. Everyone else was busy working and only talking to each other, so you get a real sense of privacy and not that you're being talked about or anything like that. I should also mention that a lady showed up with a car emergency of some type and they immediately helped her out. I am actually looking forward to going back for my next oil change now that I have found the Jiffy on Main as opposed to dreading and putting off oil changes. Thank you! read more

Came here for an oil change. I thought I'd need to schedule a reservation but was able to get serviced right away. I was in and out within 30 minutes and even got a free coupon for the car wash that is attached to their building. Great and quick service. Extremely friendly staff. Will come again for my next service. read more

When checking in with Sergio, another tech had stepped in my car to pull it in and began grinding the gears. When I asked Sergio if all of the tech's including the one attempting to drive my car was able to drive manual, his response was a casual "yea". I asked Sergio if he even noticed that the tech was grinding my gears and if he could do something about it. Sergio was in no rush to tell the guy to stop the engine, but assured me he'd have someone else drive it into the shop. Well, I waited outside to verify this and the same guy drove it in. When checking out, Sergio came to drop off my keys with the cashier and when I asked him who he had drive the car in, he said he didn't know. He didn't ask anyone else or check. The cashier, John, had no idea that this had happened. There was no apology from Sergio or from the tech who grinded my gears. I was asked to pay full price for a semi synthetic oil change-$80. John said that Jiffy Lube doesn't empower their employees, thus there was nothing that he could do and I'd have to talk to the manager. He didn't say he'd relay the message. He told me I had to call. Upon calling yesterday, Rueben, the manager, was out on lunch and I was unable to call back again. This type of service for an $80 oil change is ridiculous and uncalled for. I'm very disappointed in Jiffy Lube and the employees. I will definitely not be returning. read more

I've never had a bad experience here (I hope I didn't just jinx myself). The guys are always awesome. Great customer service!!

It takes me over an hours to change the oil! So slow and a little expensive. Do not do other things expect oil change. Don't want to come again. read more

Horrible!! They are blatant thieves. Liars!! Gave a quote and then tried to double charge on everything. When caught in their lies they make up new prices and refuse to honor their own coupons. My family and I will never return and recommend that you go elsewhere for all of your vehicle's maintenance. If I could give zero stars, that would be a more appropriate rating. read more

I trust this place, I always feel like I'm getting a good deal and they do a thorough job. They're friendly, the waiting room is clean and cool, and the people a nice. This is my go-to car upkeep place. read more

Well now that I signed up for yelp I will share my other experience that was poor. there4 employees working they left me waitng for over 10 mins without saying hi or even acknowledging me . And then they told me i had to get a signature service due to the car I brought in if not I had to sign a legal waiver and he was rude as well. So far I have no positive reviews for Irvine .. read more

Been going to this Jiffy Lube for years and just got back from an oil change this morning ...fast, efficient, friendly, my car runs better . . .thanx dudes! read more

Good basic oil change service. The staff is friendly and gets you out of there quickly. I didn't feel pressured to buy more than I came there for, and they told me how I could find a coupon for next time. And the free car wash was much appreciated, too. I would go back. read more

I was in need of help changing a front headlight and gave them a call as the maker of my car wanted an exorbitant amount. Jay was so helpful and graciously changed my light while I looked on and at no cost. Thank you Jiffy Lube and Jay for not hailing to the all mighty dollar and going old school good samaritan. read more

This was my first visit to a Jiffy Lube location and I'm extremely happy with the service. I was looking for a quick oil change on my lunch break and this place just happened to be down the street from my office. I didn't phone ahead to make an appointment, but I did check the website for a coupon ($5 off!). I showed up about 10 minutes before noon and was out of there by 12:15. Was amazing! The staff was friendly and very helpful. They offered me coffee (Keurig) while I sat in the lounge. Would absolutely recommend this location if you are looking for quick, efficient and friendly service. They even gave me a complimentary car wash. TY! read more

Warning to all the ladies and business gentlemen who look like they don't know anything about vehicles... This is the MOST shady business who is only concerned with hustling customers who seem to not know anything about vehicles. Here's the run down... I pull up asking for an oil change. Then they proceed to go through my car popping out air filters and taking a transmission smear, etc. Now once again, all I said when I pulled up was that I needed an oil change... But suddenly, I am approached by a mechanic (pfft yeah right) telling me that my car isn't going to make it because the air filter is bad and showing me that the transmission fluid smear is burnt... Hmmm really? For one thing the air filter is in pretty damn good condition for a car my age... And that transmission smear definitely DID NOT come from my car because I JUST had the dealership flush my transmission and change my computers! At that statement, he said, "Oh, um, really? Well I'll just check that again." Which he never approached me about again. He finally asks me...AGAIIN... Why I am there and I said AGAIN...that I just need an oil change, and if he could check the air pressure in my tires. He directs me to the waiting room and quotes me a 20min wait. Meanwhile I can see glimpses of my car with the hood up, but no technician... But suddenly he puts the hood back down and I get called to pay. Fine, the oil change was $40, but to be told that my tires weren't checked because they were Nitrogen based and could only be checked by Costco was B.S. Why?? Because my tires came from Ramona Tires, they've been checked by other jiffy lubes, and a used car shop... So of course I asked him to repeat that statement again due to the level of ignorance. But fine whatever, I can just check it myself. Just thought that I could kill two birds with one stone while getting my oil changed. I make it back home, but something just wasn't sitting right with me about my experience. So I decide to check my oil.... Guess what folks!!! They didn't do it. It's still as low and as dark as before. I drive back, playing damsel in distress cause obviously that's who they thought I was, and asked for a tutorial on checking oil. The same guy who tried to hustle me earlier storms off to get a towel and returns (knowing that this car hasn't had its oil changed) and pulls out the stick... But shows me the back where there are no lines, just a smooth surface. Claiming, "see that smear... It's full cause it's the whole surface and it's clear. So you got your oil changed." I was so furious at this point that I just got in my car and drove off to the Jiffy Lube that I know well and trust because I WILL get a refund for this. Anyone can check oil first of all, so either these mechanics are incompetent... Or lazy! All they did was lift my hood, wait 20 min, and then tell me my car was done. I truly want to threaten with legal action because anyone can see that this oil was NOT changed a day ago. Listen folks! Make sure that the services that you pay for here get done, and make sure that they don't scare you into unnecessary services. Know your car, know what needs to be done, and be aware of shady people like these "mechanics." By the way, thank you to Mr. R. Trujillo for the quality inspection... NOT! read more

On Sunday 9/09/2012, My wife and I stopped by Jiffy Lube to get the oil changed and U-Joints lubed on our 2006 F150 4x4. I had replaced the Factory U-Joints with new ones that had Zerk fittings. After about twenty minutes, the service tech came inside and informed me that everything had been completed, including greasing the U-Joints, finished the paperwork, and we were off.......everything seemed good. I returned home and popped the hood to double check the oil level....which was fine......and then looked underneath the truck to double check the zerk fittings for a hint that the U-Joints had been greased properly ( excess grease visible ) . Unfortunately, I discovered that not only had the U-Joints not been greased but the service tech had instead squeezed and spread grease all over the surface of both U-Joints and the front of the chassis of the truck. Once the drive shaft began to spin at a high rate of speed, much of the surface applied grease flew off and onto everything underneath my truck (exhaust, tires, frame...etc...etc ). I took the truck back to Jiffy Lube and asked the manager exactly what had been done and why..??!!! He informed me that he was sorry and would have the grease cleaned off. He then informed me that they did not have the correct grease fitting ( needle Injector ) to grease my U-Joints and credited me $10.00 for my trouble..!! Woo Hoo..!! So, had I not been pro-active, I would have never know that my U-Joints had not been lubricated.......WHICH COULD HAVE BEEN A HUGE PROBLEM AT HIGH SPEEDS should they have seized!!! Pretty dangerous and unprofessional..!!! You be the judge.................I will not go to this shop again read more

I was able to pull in on a Saturday morning without a wait. The guys there seemed like they were in a rush, but they weren't unfriendly. I was quoted around $80 for a synthetic oil change and oil filter replacement for my Mercedes, which is pretty much the standard charge. However, two problems occurred. 1) Tried to get me to replace my cabin air filter for $49.99, when my air filter costs less than $15 and can be easily snapped in and out from under the hood. 2) After sitting down in the waiting room for a few minutes, they pull me out of there and tell me that they don't have my oil filter. They told me they'd do the oil change if I bought a new filter and came back. I guess I should be happy that they didn't lie about not having the filter and had just gone through with the oil change. I don't know why this Jiffy Lube does not carry a fairly common oil filter- EZ Lube has always carried it. read more

fast and convenient services , my time is precious , and nothing is more important to me than saving my time and respecting your word . thanks for the nice job guys. read more

I came in for an oil change recently and was incredibly impressed!! It was late when I arrived, thinking they wouldn't have time to see my car yet Andrew and his manger still saw me and cared about my concerns. Also, they were the kindest gentlemen. They informed me about a few things to keep an eye out on for on my vehicle and even gave me a free car wash after the oil change! They were very caring and attentive to all of their guests' needs. Andrew helped assist me with coffee while the quick service was complete and the manger (Chris I believe was his name) even opened my door after! The employees of Jiffy Lube made me feel that my vehicle was in trusted good hands, they are considerate of all of their guests and genuinely kind/thoughtful people! Getting my oil changed here made my day. I will definitely be taking my car to get serviced here from now. Best Jiffy Lube ever! Highly recommend!! Thank you for an amazing experience!!! read more

Showed up at 6:05 (they close at 7:00) to get my oil changed. There was one car in and another car pulling in,when I said I wanted to get my oil changed he looked at me and said "for real". He then proceeded to tell me it was only 3 of them and if I wanted to wait they could get to it (all the while looking very frustrated). I am a former mechanic who knows all to well that even if you take your time you can do a oil change in under 15 minutes(even with the "inspection/cleaning"). Simple fact is these guys are lazy wanna-be mechanics who don't have an ounce of pride in the work they do. Busy cleaning so they can go home while my car sits outside waiting. When done I pulled away and noticed the car running rough. I popped the hood and seen that they had pulled the intake of the air cleaner box off the intake and left it like that. Fortunately I had a screwdriver and reattached it. Plus they didn't even try to get any of the spilled oil off the car....smoked like a chimney. Never will go back again after going there for over 2 years. read more