1. Jiffy Lube

    1. Jiffy Lube

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    La Mesa, CA

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    Jiffy Lube

    3.8 (248 reviews)
    Open 8:00 am - 7:00 pm

    Services - Jiffy Lube

    Oil changes

    Routine automotive maintenance

    Jiffy Lube Photos

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    This is the zip tie after they told me they replaced the parts when they not!

    This is the first time I leave negative reviews, but I feel other customers should know about my experience. I brought my vehicle to this Jiffy Lube for a routine oil change. Before the service, my underbody cover was not hanging or damaged. Within hours of leaving the shop, the underbody cover came loose while I was driving in FREEWAY! We can see sparks at the back in the car while driving because the metal part dragging the floor so we have to pull over 2x the plastic and metal underbody cover had been torn and was hanging down. I returned to the shop the next day since it's Sunday and they close early. During my first return visit, they replaced the metal cover but didn't properly secure the plastic underbody cover. I left with loose and hanging plastic parts, which was unacceptable. Because of that, I had to return to the shop a second time. They secured the loose plastic underbody cover, but they refused to replace the damaged plastic undercover, telling me there was no manager on site who could approve it. I then contacted Jiffy Lube Guest Relations and opened Case. I was told the District Manager would handle my claim. Despite following up and waiting for a response for 2weeks, I have received no communication and no meaningful resolution from them. I'm not asking for anything unreasonable. I simply want the damaged plastic underbody cover replaced if it was damaged during the service. Instead, I've had to make multiple trips back to the shop, deal with poor communication, and spend my own time trying to get this resolved. The most disappointing part of this experience isn't just the damage it's how the issue has been handled afterward. I hope Jiffy Lube improves its customer service and takes responsibility when customers report problems that occur immediately after service. Based on my experience, I cannot recommend Jiffy Lube.

    Air conditioner in the waiting room
    Shirley F.

    Service here is always friendly and good. Very professional. I got my oil top off and my tires checked out . They did a great job job . Thanks again guys . And professional lady.

    ok, so let's talk about it now that i have officially gotten myself situated with my car situation. i would like to finally announce the bullshit that i went through when i just came for a regular service i came in for the service of an oil change maybe an air filter change not a problem that went swell. i stated to the texh i will have a photo screenshot it below all the techs that worked on my car that day and i have a time stamped if coincidentally this little business wants to get in contact with me. nonetheless, i came in for an oil change. i also stated to the female tech that i was speaking to regarding of my brakes. she stated to me that she will speak to the manager and see if they can do a free break check she did i got the free brake check. they stated to me all tires and all brakes are bad and they need to be fixed not a problem. i understand the situation and where my car is sitting at so i would like an explanation as to why i go to my cars dealership to get a second opinion on my brakes. they tell me the same situation about my tires. same thing about my brakes. the one thing these techs at jiffy lube at 540 lake murray blvd. did not state to me where that my two front brakes were on backwards after the fact that she stated to me that they did the routine break check and all that she found was that they were bad no notion of oh by the way, whatever mechanic worked on your car, put your brakes on backwards no conversation of that no statement i still have the invoice. none of that was ever stated to me until i went to the dealership and they told me the wholehearted truth. it's kind of fucked up that i trusted these people with my car and i really wish that they were honest with me because they acted and wanted to treat me like i was like oh so great customer but in reality they did me dirty got more money out of my pocket didn't go to them thankfully but i got myself resolved. i got myself situated. i would not recommend this jiffy lube to anyone especially these techs that i'm going to list below with this photo. i recommend y'all do your research when looking for a decent place to go get an oil change or even get a little check in with your car these texhs don't do the work. they wanna just take your money and bullshit you that was so rude and so unprofessional that these people couldn't sit here and tell me oh by the way, your life could be in danger because your brakes are backwards, never stated a single thing to me, but thankfully, i found somebody who could help me and it is actually better than this goddamn company

    The CHAR CAR is ready to rock!
    Ron Elizabeth V.

    Roger and Osmara were splendid, quick, courteous and pleasant. They did an awesome job with my wife's car that I immediately returned with my car.

    Chris W.

    Just go to the next one. Especially if you're doing an Uber inspection. Had Kevin H. do an Uber inspection they didn't even start and told me it wouldn't pass inspection because of a small ding in the front bumper bottom and a scratch on the side back fender/bumper pics included(Ubers rules below as well/which are no where on the checklist). I was ready to leave as they didn't even start the inspection but they proceeded to tell me they need to charge me. I'm asking for what they told me the labor. Mind you they didn't even start I did more work filling out the pad and opening the door for them. I just stomach it anyways. They continue to start the inspection. Get my paper back and the exterior had nothing to do with anything. I'm guessing they just threw in the tire depth for the hell of it not passing to save face on what the were claiming(tires are fine). Customer service was pretty bad neither employee Kevin or the manager on duty who was communicating had no people skills even the other guy who had to chime in while doing an oil change in the next lane over. Ofcourse a customer will be mad for someone doing nothing and telling them they're being charge ultimately got them not even to pass a vehicle. Pretty much messing up a work day. Luckily I have multiple vehicles to use. *called Uber they said the vehicle exterior is acceptable. * Uber Vehicle Requirements (U.S., general): Uber requires vehicles to: * Be in good cosmetic condition (no major dents or large scratches) * Not have missing parts (e.g., bumpers, lights, hubcaps) * Pass a vehicle inspection, which includes exterior appearance

    Excellent service very clean and organized

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    25 days ago

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    1 month ago

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    4 days ago

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    4 days ago

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    3 days ago

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    20 days ago

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    2 months ago

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    25 days ago

    Easy process. Have come here a few times for oil change and tire rotation. No fuss. And AC in the lounge during these hot days

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    3 months ago

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    7 days ago

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    10 days ago

    Friendly and easy place to get my car serviced. Highly recommend! Both staff was knowledgeable and in n out for my tire rotations.

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    2 days ago

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    25 days ago

    Joe and his team did a great job on my 2024 Grand Highlander. brought my own oil and filter and was in and out in 20 mins.

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    2 months ago

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    21 days ago

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    5 months ago

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    7 months ago

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    1 year ago

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    2 months ago

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    7 months ago

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    2 months ago

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    2 months ago

    Full staff was awesome. Alexis. Diego, and Mario went above and beyond and got me in and out very quick. Great service.

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    9 months ago

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    2 months ago

    Great service very quick & informative but not pushy, obviously know your car & details but didn't try to force anything

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    4 months ago

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    9 months ago

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    7 months ago

    Amanda a. And Diego g. Best customer service I've had at an oil change buisness . Checked everything thoroughly.

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    7 months ago

    Amanda, Daniel, and Diego were super helpful in getting my car running smoothly again! Thank you so much!

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    7 months ago

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    8 months ago

    Polo was excellent! Very professional and nice. Will come again when the car needs it.

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    8 months ago

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    1 year ago

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    3 years ago

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    1 year ago

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    8 months ago

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    1 year ago

    Fast and friendly service. They provided exactly what I asked for with no pressure for upselling

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    9 months ago

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    6 months ago

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    6 months ago

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    6 months ago

    This location is amazing. They're always fast, courteous, and helpful! We will continue to go back to them.

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    Page 1 of 7

    Ask the Community - Jiffy Lube

    Review Highlights - Jiffy Lube

    Amanda, Daniel, and Diego were super helpful in getting my car running smoothly again!

    Mentioned in 6 reviews

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