Upon pulling in for an oil change on Saturday at 7:30 AM, my favorite manager walked up to me to ask what I needed. I walked in to my surprise and saw hot coffee and donuts. I needed this because McDonald's coffee was not great at all. Always remember to use your coupon for $15.00 off. I always come to this Jiffy Lube and always receive great customer service. Thank you to Hamidi and Alina as well. read more

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Took my Camaro for an oil change and Manuel took care of me today and gave great service. I was honestly having a rough day and he made the whole experience easy and stress free, super professional and genuine. Appreciate the great customer service definitely will be back read more

DO NOT TAKE YOUR VEHICLE to this Jiffy Lube, they are liars and do not perform the work they say they do. Back in August, I went in for an oil change, and the mechanic said I needed to change my brake fluid because it was dirty, which was a $129.00 service, so I had it done. Fast forward to April 2025, I went into the same Jiffy Lube in Lakewood for an oil change, and they told me I needed to change my brake fluid, and I declined because I had it done in August. When I called them out on it, they denied it, but I have the proof in the receipts (see attached photos). After all this, I took my truck to a Certified Honda Mechanic and asked if they would check my brake fluid to see if it was dirty, and sure enough, it was. I will ever go to a Jiffy Lube. read more

Jiffy Lube - This is the receipt from August when they charged me $129.00 to "change" my brake fluid. Which they did not do. - Auto Repair Near Me - Lakewood, California

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Great service, quick and easy. Highly recommend going here. Workers had great customer service!

Not much to say pulled up early staff was ok service performed at calculated time. Upsells were typical the main concern was one of the recs was cabin filter which is pretty standard for any service location but grease marks left on glovebox and lid didn't align when they put it back. Although easy remedy at least put it back right and dont leave so much residue on the glove box lid please read more

Manny provided awesome services!! The whole staff was very professional. Will come back again.

1 Star Absolutely Do Not Recommend - Unprofessional and Dishonest I brought my car in to Jiffy Lube Lakewood, CA for brake service, dropping it off at 9:00 AM, which was the scheduled time. I was told it would be done by noon. That was a lie. They didn't finish until 9:00 PM, a full 12 hours later--one hour after the store had already closed at 8:00 PM. I was not kept informed during the day, and I had to keep calling for updates. It turns out they broke a part off my car during service, then had to order a new one and have someone go pick it up--without ever giving me a heads-up. I found out later, when I asked what the delay was. That level of disorganization is unacceptable. Worse, they took my tire lock key, and I had to go back the next day just to get it. If I hadn't followed up, I honestly don't think I would've gotten it back. They even promised me a discounted rate because of all the issues, but then overcharged me anyway. I had to dispute the price at checkout, and it was clear no one there was taking responsibility. Bottom line: This place is completely unprofessional, careless with your time and property, and dishonest when it comes to pricing. Save yourself the headache and go somewhere else. read more

I went in right one and open they took me right away and it took an hour. For a simple oil change nothing extra why it takes so long? They're looking for everything they can to charge me for. In fact, once in a blue moon, depending on who works there- it's a hit or a miss thing- they will mess with your car a little so you can come back and spend more money read more

Bad service , waiting too long They let other people who come after me go in before me , while I only want just OIL CHANGE. And they charge me more than other location I went to , and this location don't even put sticker on my windshield to tell me when the next service or anything read more

So after going in with my sister for an oil change they recommended an air filler and cabin filter so she agreed then they come back with a leak in the valve cover. We were out of time but the told me that they had the part in stock and they open at eight am so knowing my sister that meant I get to wake up early on a Sunday. I get there and they say oh no we didn't say we have the part but we can get it I'm so can I. Then they tell me a half hour on getting the part and an hour on labor. Get the part here and I'm out under an hour as it should not take any technician an hour for that job. Now we are an hour in and the guy comes out and tells me the parts place sent the wrong part. so another hour later the part shows up but by now everyone is swamped. So after sitting there from five after eight and getting home a three I was a little bit tired. So for an oil change here get ready for all the up sales just make sure to make sure you ask if the have the part although they will tell you they do and then make you wait well they order it. I think they have the racket on oil change then up sales. Plus's it a little pricey. read more

Jiffy Lube - Auto Repair Near Me - Lakewood, California

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Buyer beware. They tried to upsale. Did not check fluids did not put sticker on. Perhaps sabotaged coolant system

Everyone was friendly and communicated efficiently . Used a Groupon for my visit and everything went smoothly. There wasn't a long wait , I went on a Thursday at 10 am :) . read more

Zero stars!! Don't come here!! They left my oil filter loose, I had a pool of oil in my garage! Almost ruined my motor!! They do not check anything like they should. Be careful. read more

Jiffy Lube - Oil all over my garage floor - Auto Repair Near Me - Lakewood, California

I went in for a full synthetic oil charge for my truck and the service was great from the manager on duty to his whole team . They were very friendly and yet still professional . These guys make sure you dont feel like you're being taking advantage of and thats what great automotive service should be about . Ill definitely visit this location again for my oil change . Thanks Hamidu, Johnny, Jeremy and team ! read more

Great Customer Service by the manager Freddy, he seemed up front and honest with my options and talked me thru the difference which is appreciated ! They all have coupons available and Im able to add the add on because it's such a great value! read more

Refused to put air in my tires. Left me stranded. Turn me away with flat tires. Not enough employees to work on cars either. Car will sit all day before they even work on it. read more

I used to go to Jiffy for my oil changes and had good experiences in the past. Recently, my car started stuttering when starting the engine, so I took it to Jiffy since I was also overdue for an oil change. They diagnosed the problem as faulty spark plugs and recommended a spark plug replacement and a radiator flush, which I agreed to out of concern for my car's performance. After waiting nearly 6 hours on a Saturday, I noticed the stuttering persisted and even worsened. A few days later, I returned to Jiffy, and they suggested it might be a belt issue. They checked it for free, but that wasn't the problem. My car continued to struggle, so I went ahead and contacted AAA when I got home. It turned out the battery was the issue. After replacing it, the car started smoothly without any hesitation. I shared my experience with the AAA technician, who was surprised by how much I paid for the spark plugs and services that didn't address the actual problem. I feel Jiffy should have considered the battery issue from the start to see if that was the problem. As a woman taking my car in, I feel that I was somewhat taken advantage of. Despite the nice staff, including Jose and Maurice, I'm unlikely to return. read more

My daughter went in to get an oil change and her tires rotated. They told her the price of about 178. Then they asked her oh you need this done then you need this done three different things but yet never told her the price of these items And at the end of the service the total came out to almost $300. She was a woman they took advantage of. She assumed because they never told her the price that it was included and the $178 bill. Do not go to these people or do not let someone go by themselves because they will charge you for every little thing and for things you don't need done. read more

Came in for a 20 minute oil change... Nearly 3 hours later, the shop is closed, the techs were unable to start my car and I was forced to Uber home. No idea how an oil change ends up disabling a car with zero issues prior to me handing over my key. Hoping the issue is resolved soon and without incident read more

I go in and say I need a tune up. Jorge decided to question me and ask why I think I need one/what does a tune up consistent of for me. I said change my spark plugs bare minimum. He then back tracks and tells me people say they need tune up but really mean oil change. The way he questioned me was unnecessary. Look under the hood and then let me know otherwise. Told him I needed oil change as well because service B is due. He said he had to look something up. What? What service b is for my car? Later I tell him I'll handle the air filter replacement myself. He wants to know if I'm sure I can do it and if I want him to show me how. Then when I'm leaving, my driver's door handle is now dirty, my driver's side window is still rolled down, and they've decided to mark me as "decline" for vacuum and exterior window wash services. When did I decline? No mention of that when I'm getting my car back. Only one other car being serviced at the same time as mine, yet that car leaves looking as though it got a full car wash with water dripping off it still. I had had a prior decent experience here but I don't know what happened today. read more

Most of employees are on their phone, talking and not working. Waiting in line to be seen after they finished a car took about 25 min before moving my car forward read more

Jiffy Lube - Auto Repair Near Me - Lakewood, California

I am a faithful jiffy lube costumer, mainly because of there convenience. Prices are fair ..... but today I was helped by a young man named Jonathan Ruiz. And his costumer service was awesome, very nice, helpful, and willing to care/ and check about my car needs. I was so happy with my experience, I'm here writing a review. Also important, let's not just be willing to write bad reviews, but also good ones. God bless read more

Recently that got a new crew of staff and these guys are A+ plus techs. They get the job done pretty quickly but also are very thorough with looking through that car also very honest. I had just bought a used car and they made sure everything was good and told me. That it's a pretty good condition without trying up sale me on anything other than an issue I knew that car had. If you want honest quick service I would swing by this Jiffy lube in particular. I should mention I have been coming to this one for like 10 years but again this crew of staff are the best so far. read more

my sister took her BMW to have the brake fluid flushed and replaced. What should have been a simple "just do it job" was told without inspection that she needed new rotors. Now she had been to BMW a week prior for a recall and they did an inspection and everything was good just needed brake fluid flushed. He then took his phone and put it near the tire and said yeah you need rotors. I told him "No" just the brake fluid as requested. I told him BMW service center checked the vehicle and all is good just need the service requested. He acted like she was a dumb female when her dad was a mechanic for many years and now her son is a mechanic in the military and could have done it if he was here so we have knowledge of our cars and repairs needed. Well after all that she left and the service was not performed. Just because we are females doesn't mean the wool can pulled over our eyes and we are stupid. Will never go here again after this. Oh by the way got another opinion regarding my rotors and brakes No they are Good !!!! read more

I went there because my oil light came on when I was on my way to a meeting in Irvine. The guy said, before they started working on my car, we all the levels are fine. Not true but ok. Then they changed the oil and as the kid was in my car, he reved it really hard and was laughing to the others "I red lined that bitch!" The manager didn't care. TO TOP IT ALL OFF NOW I HAVE AN OIL LEAK. I have to take it in to the mechanics and find out what the hell they did to my Audi. No. I would NOT recommend this place! they don't let you give 0 stars. read more

Worst oil change experience , after leaving I notice my undercarriage cover dragging bc it was making noise. So I looked under my car and they removed my undercarriage cover screws and replaced it with zip ties , I went back and the manager George said it came in like that , when I know for a fact it didn't bc I just recent changed the screws. Also I did a tire rotation and now my tire pressure light is on. This jiffy lube location is a scam , keep your car far away from this location ! Or your car will leave with more issues than it came with read more

I'm making this review on behalf of my girlfriend who took her car into them for a basic oil change! Unfortunately they up sold her to a synthetic oil which was not necessary for her 2016 optima Kia! $130 oil change? Then they up sold her to the max with a cabin air filter for $50.99. Now folks if I can buy an air filter from AutoZone for $13.99 I assure you they can buy one cheaper being a wholesale account I'm guessing $8? Charging her $50.99 for an in cabin air filter is highway robbery and they should be reported to the bureau of automotive repair! $180 oil change and cabin air filter. I called them and I asked them to come clean on this situation into at least credit her a minimum of $30 off this crazy $180 bill but they neglected to call me back! I'll be contacting the bar tomorrow. I always ask when they're bringing me some air filter supposedly from my car to go back and show me in my car that it came out of my car. Because a lot of times these unscrupulous service repair places will bring in a really dirty cabin or air filter that they have in the back that's been coming out of another person's car and they claim it to be yours. You're sitting in the waiting room and you say okay trusting them. Don't trust them. Unfortunately this jiffy lube is just unscrupulous. Don't do business with these people. read more

Worst oil change experience that cost me 2K. Took my Honda to get an oil change, paid and went home as regular. Next couple days my husband notices that our car is leaking oil which never happened before we got our oil change. Took our car to Honda and they advised whoever did the oil change cracked something on the car and that needs to be replaced. Which cost us $2000 to fix, an $100 oil change to paying thousands for their mess up. DO NOT TAKE YOUR CAR HERE!! It's not trustworthy or safe. I should've known better when one of the workers crashed a car trying to move it around back. Horrible experience here. read more

I always have my brother change my oil but he wasn't able to this time so I went to this place 3/9/20 first time and will be the last. So today 9/19/20 its time to do to my oil change my brother notice the oil plug was replaced, they took the good one that collects the particles and gave me a cheap one.. they replaced it without even telling me. BEWARE their taking parts off your car without your knowledge, theirs nothing but young guys that work here up to no good. WOW!! My brother showed me the filter they put in a small motorcycle filter wtf!! My car is a Ford SUV read more

Man, where to start. I have an old 04 Grand Cherokee. Initially, they over torqued my bolt in my oil pan and it was hard to take off for the next oil change since it just spun in place. I took it back to them and Gabriel was all over it. They replaced my oil pan with a new gasket and of course added the new oil change all free of charge on the same day I called in about it. They were very attentive and genuine. I would highly recommend them. Gabriel is the new Assistant Manager of the store and his level of knowledge and expertise was great and he was very reliable and respectful. read more

Jiffy lube is jiffy lube. But, the staff here is very kind and friendly. The waiting lobby is clean. Bathrooms are clean. And they're pretty fast. Came in around noon on a Friday with several cars ahead of me and my service (oil/filter change) was done in just about 30 minutes. They overcharge for some services, you can get them at a local repair for cheaper if you "have a guy." But all in all I respect their work and service and if I didn't have a trusted mechanic, I'd trust this location to take care of everything I need. read more

AVOID THIS PLACE LIKE THE PLAGUE!!!!! The worst customer service ever!!!! If your thinking of just coming in for an oil change, be ready to pay out of pocket for a mistake they'll make. They broke my plug changing my oil and placed the blame on me!!!! Then the manager wanting me to pay for a student mechanic mistake of over $600 for repair, F#CK THAT!!!! I'm ALREADY in the works of taking them to small claims court. read more

Jiffy Lube - Don't let them get away with it!!!!! - Auto Repair Near Me - Lakewood, California

I went to this jiffy lube on sunday because I was doing my own oil change at home, but was unable to get the oil filter off because i don't have the correct tools. I used to work a jiffy lube so I know that they are able to just change the filter because I have had to do it many times when I worked there. They denied my service because of "liability" issues. read more

I brought our 2015 RAV4 here awhile ago for an oil change, I thought everything went alright with it, they listen to my requests (which are specifically not to tell me about any other filters that they recommend changing) The oil change was taking a bit longer than usual but nutting seemed out of the ordinary, so all was well. Jump to an oil change at the local dealer, they asked if I had used an oversized bolt on my pan. I said no, and they had no record of that on my last oil change. So the only other place I had my oil changed in-between the dealer was this kid lube. I know it happened way too long ago for recourse, but I thought I should let people know what they're in for if they go here. read more

Great service been coming here with all my cars and everything alwyss goes well they has done most my maintence and haven't had a issue

Took over an hour to get an oil change on a fleet vehicle which should be a priority vehicle. I had three cars enter behind me and were helped and out of the bay before i was drained of my oil. The crew was running everywhere besides my vehicle. It was over 90 minutes before my skid plate was put on and i was finished read more

Just an oil change... ...cool office to relax in. Was surprised it took 20 min to get to the truck. I was pleased that they did NOT try to upsell other lubricants other than the synthetic at the beginning. read more

Just stopped in hoping to get a quick oil change without all the up sell and stuff. To my amazement I got just that!!! Hamidu (Mgr) and his team were soooo nice, welcoming and great to work with. They were fast, efficient and thorough. They honestly blew me away!!! I will go back time and time again. Their honesty and commitment to customer service will keep me as their customer. read more

The guys working at this location we're very friendly. And the service was very fast so those are the only two things that were good about the visit. I asked how much for an oil change and he told me 54.99 for basic 89.99 for high mileage signature service and then some other service, I chose the 89.99 service. When I got the bill they didn't tell me that they charge another $30 on top of that for their labor. Also, on the receipt I saw that they said they did a bunch of things but they didn't, like they put washed exterior windows. They didn't touch them. On top of that there was grease on my steering wheel. Grease on my seat. Grease on my inside of my door and the outside of my door and grease on my hood. Wow don't go to this one and make sure you ask with the full prices read more

Needed to get my brake rotors replaced, I arrived with the parts already in hand at about 11:30. They didn't end up even touching my car until almost 2:30, which wouldn't have bothered me as much if there hadn't been 5-7 people that came in and out in front of me while I was waiting and got their work done no problem. I was also not told the wait time would be so long, otherwise I would have just left. I specifically came early because I needed to go to work, and ended up having to call out because I was still there at 4:30 and had no other way of getting to work. If I'd known the wait time would be so long, I wouldn't have bothered, but that was not communicated with me at all. I ended up missing a really important job in which people were relying on me and will not be coming back here. The guys that work here are very nice as people, but I can't risk losing an entire day and a day of work for something I was told should be 1-2 hours. Especially when I kept seeing other people somehow jumping in front of me in line. read more