I usually go to Valvoline on Atlantic, but it was crowded, so I went to Jiffy Lube for an oil change instead, and immediately developed a leak afterward. Went back to try and get it fixed and all the "tech" could do was wipe it off. Do yourself a favor and go to Valvoline on Atlantic instead. Never ever had an oil leak prior to this experience. read more

This is my second time coming to this neighborhood Jiffy Lube. Without an appointment, the wait was minimal. Thank you Oscar & Jose: kind, professional & efficient. Available $20 off coupon made it even more attractive. read more

There's nothing wrong with the service here, they do a good job and the staff is friendly. The issue is it takes way too long. Every time I come, I ask up front for an estimated time so I can plan accordingly. I've learned to add at least 20 minutes to whatever they tell me, and even that doesn't always work out. I come here because it's close to my house, but probably won't return. Today I was told "it's not busy, so maybe 20-30 minutes" and I've been here for over an hour and still waiting, just be honest about the time, people will appreciate it. Lying about it to rope people in is not a good way to do business. read more

My hat is off for the guys who took well care of me and my car! Jose, Eduardo, Bryce, Ismael, you guys handled everything like true professionals and I appreciate your level of exemplary service. An extra special shout-out to Jose who was the face of the business and handled all interactions with me. He kept me updated, made sure I was taken care of, and showed how he's a true asset to the team. Highly recommend! read more

Working with Jonathan was such a delightful experience. It's hard to find genuine service nowadays. Definitely will be coming back!

First time getting service here. Was recommended by a friend and gotta say felt comfortable and not rushed. Service was Great from the crew working on my car. Oscar J. Broke everything down to me on maintenance of my car the stuff it needed and the stuff they did on it, took the time to break things down for me that I didn't understand, and recommended me certain things I would need to do to my car to perform better. Made it easy to understand and what I need to do next time I come by. Oscar J. Is an outstanding worker with welcoming service. read more

Long Beach jiffy lube they all really nice and helpful I love jiffy lube Will the manager best customer service.Thank you for checking my

First of all they are beyond unorganized. Start helping the current cars not the ones that got there before them. (I was given 10$ off for that mistake) All the employees are walking around the cars acting busy. Not doing much. !!!! Not able to take initiative. Looking at one another for answers. They forgot to tell me that they had things in stock after the started in my car. If I could select no stars for review I would read more

I came in to this Jiffy Lube new to the area. Ever was so kind and took my information and got started on my car right away. The lobby was clean and air conditioned. Jose was an absolute pleasure! He was so kind to every customer he checked out and answered all the questions. It's so great to get good customer service. I will definitely be coming back. read more

Last minute oil change, Anthony is very friendly and knowledgeable of the vehicles. Customer Service is hard to find these days. My home place for all my car maintenance. Keep up the great work Anthony!!! read more

Jiffy Lube - Jiffy Lube - Auto Repair Near Me - Long Beach, California

Went to this jiffy lube and the manager had an attitude and he didn't seem very happy at his job. I go here when I need an emergency oil change and I don't want to go to the Chevy dealer. It's way over priced at this place. For a simple oil change $78.00. Give me a break. Than I ask I get a discount or a coupon to help me out on the price. I get a price of $69.00. Highway robbery if you ask me. Not friendly and I might not return. They also need to get the ceiling fixed before someone gets hit in the head. Thank you Jonathan for being so "Not" friendly and Cynthia your alright with me. Continue to be nice and kind . read more

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An example of very messy unprofessional work. They didn't get the job right. They failed to tighten the oil drain cap so all of my synthetic oil went spilling under my Lexus ES350. I went to my dealer to diagnose the problem, and indeed it was jiffy lube staff that made the mess to my car and they did damage to my engine then good. I will never be a customer here again after what had happened. The manager Jonathan tried to give me a discount for my next oil change. Will not bother! Lost a loyal customer. Don't bring your car here! You will end up with a major headache! read more

Jiffy Lube - Auto Repair Near Me - Long Beach, California

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I brought in my Honda today to get a oil change and a couple other services that were due so I asked for Luis he usually helps me. He's respectful and good customer service come to find out he no longer works here. Good job jiffy lube you guys get rid of your good workers will not be coming back to this location I like dealing with people who know what there talking about and not people who trying to up sale me your supposed to be a service technician not a salesman. read more

I came for a regular oil change and a transmission fluid change. I felt weary of the service they offered. It felt as if they were trying to add on extra services that they claimed to have noticed that my car needed. They said my air conditioner filter was dirty and some other kind of filter needed to be changed and also suggested I get the brake fluid oil changed. When they went over these suggestions they had already removed the filters and brought them to the counter to emphasize the dirtiness of the filters. I declined and asked them if they could put them back. I don't know much about cars but I felt more like they were offering things that didn't really need to be changed in attempt to get more services in. I would suggest going to a different location. It ending up taking over 2 hours even though they had only two cars in the garage when I arrived. When I drove off I had to return because my air conditioning/fan started making a rattling noise. Yes they were able to help me, it turned out to that paper from my storage compartment fell into the filter area when they removed the filter. I honestly don't think they should've been taken out in the first place unless the customer indicates that they do want the service. I did not feel comfortable with the work I received there and would not recommend going there. read more

Jiffy lube on Long Beach Blvd. was super packed but good news my ride fits. See my van is kinda low but not to low They made it easy for me to get my oil changed. And there waiting room was nice and roomy. Was nice and cool inside. All this on my visit on a Sunday read more

Jiffy Lube - Waiting room is big - Auto Repair Near Me - Long Beach, California

If you plan to waist your time in the car be my guest they told me wait time 40 min almost an hour in I left fuck this place rather go to some other place that know what they are doing read more

I get there they have an open stall so that's nice. I am greeted my a young man who takes my info and asked which service I came for. I thought he did very well. I lobby was very clean and the seats were separated well for the whole COVID-19 concerns. So this is were they loose a few stars. Once I have sat down about 15 minutes in, I am told by the main front clerk that they did have a part so it would be a bit of a longer wait. I told him that's fine. I wasn't in a rush. A few minutes after that . . . I would say about ten or so, another employee (probably the manager) approaches me and let's me know that it was the oil filter they needed so it was going to be a fifteen minute wait from there. I wasn't in a hurry so I said roll with it. Once my vehicle is ready which is now about an hour in, I go to pay but their computer wasn't processing Apple Pay or the credit card chip. So they reset the computers a few minutes later we tired again. This time declined twice (It wasn't on my end. I ain't rich but the funds were there.) So I said I will call my bank to see if maybe it was a bank issues. While I am doing that, they are taking other customers who's cards are declining as well. So I just let them know I will get cash from across the street. After getting the cash, I asked for them to give a discount due to the fact I pulled cash from a foreign ATM and we all know are the charges you get form that. I mean man, I haven't done that since like college. ALL IN ALL, I SPENT OVER AN HOUR AND A HALF AT AN OIL CHANGE STATION. I would gladly have given them five stars were it not for the part shortage and the issue with their system. The biggest lesson I learned is I need to go back to changing my own oil. Would have done it myself but been too lazy to find the time. read more

Took my Mercedes' in for a standard oil change. Next day my check engine light came on. Took to dealer to find out my engine housing was not put on correctly which caused air to get in. An extra $200 to diagnose this. Lesson learned read more

I'm always happy with Jiffy Lube. I know they are a bit pricier than other oil change places but I like that I can go to any of their locations and all my info is there... The convenience is worth the price for me :) read more

Joe, Jose, and Julian were very helpful with my car services! I appreciate this location! Highly recommend them!

The Best service I had with an oil change. Jose, Daniel, and Oscar explained everything to me about the services they performed and what they recommend. I would highly recommend if you need an oil change coming here and asking for one of these guys for help. read more

I really wish I could give them no starts because the service here is absolutely terrible and the prices they charge is outrageous and lastly the communication with employe to customer is terrible I literally waited two and a half hours for theses bums replace spark plug wires and replace 4 spark plugs I highly do not recommend to service your car here service is atrocious and disgusting read more

I went in for an oil change and necessary maintenance. Armando took care of my car. They did inform me that it would take about 2 hrs which is always polite to have an idea of how long you'll be waiting. And he was kind enough to update me as he worked on my car, also showed me the issues so I would know exactly what he's talking about. Keep in mind that you are there for professional services so know you will spend a good dime on it! After I left, I didn't realize that one or two of my lights were on, by the time I called to let Jiffy Lube know, they were already closed. I called the next day and they were happy to help me with the issue. They told me to bring my car back. I couldn't bring it in the next day so waited one extra day because of work and errands I have the day prior. When I came back in Armando was happy to take a look at it and they figured out the issue. I left with my car working great and all the lights that were on that worried me we're off. Thank you Armando and the staff at Jiffy Lube! You guys are very helpful and be sure I'll be back! Hoping they keep the same staff, last time I was there I was also happy with the service but it's different staff now. read more

First time coning to this location. Time estimate was on point and service was courteous. Floors were clean and the lobby smelled like lemons. Thanks Al read more

Well this review is for the service I received for taking both my car here to get the required Uber Vehicle Inspection completed. My interaction was mostly with the Uber representatives who were inside the waiting area the first time I visited and outside in front, the second time I visited. The reps, although a bit distracted, were very friendly and helpful. I was able to hand all my Uber paperwork to the rep who gladly uploaded them online for me. I waited for about 30mins each time as there were quite a number of cars ahead of me. There's coffee, a candy dispenser, Coke vending machine, plenty of magazines (mostly sport-related) and a TV in the waiting area. read more

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I went in for an oil change and was quite pleased with the service. Service was quick, efficient, and well done. Daniel was very helpful and kind. I appreciate your hard work!!! read more

I originally went for full synthetic oil but I was not aware of the oil filters needed change too. I am thankful of the recommendations to get my car in good condition. Oscar was polite and let me know there was coffee and snacks and waiting room. I was able to get my car back after a while, and it was better with driving. I appreciate the thorough look of the car. read more

DO NOT COME HERE! BAD SERVICE! after getting my car's oil change, there was dirt all over the glove compartment (where they checked the in cabin air filter) and oil dripped on the front bumper. See the pictures I added after discovering that the dirty hands got on some of my papers in the glove compartment, I was furious! Save yourself some time and avoid this location! there are plenty of other Jiffy Lubes that do a better job! I don't trust this location anymore. read more

Jiffy Lube - Dirt left behind from oily hands of technician trying to check air cabin filter. I'm calling corporate office. - Auto Repair Near Me - Long Beach, California

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I was at this location just yesterday and was advised the wait would be about 40 mins. That 40 min wait turned into 2 hours because there were some technical difficulties with opening my filter knob and none of the workers could get it to open. Long story short Toni who was very nice when I arrived turned out to be the worst Jiffy lube worker I've EVER came in contact with. She was saying things like I can't open this damn knob and she didn't have time for it! I asked if there was a problem and she just went off on me smacking her lips and put her hand up to me! I then went into the waiting room so that my tires can get rotated and she follows me in and was smacking her lips and slamming doors then says she doesn't have to deal with my shit! Like wow!!! I was in literal shock of her unprofessional behavior and couldn't wait to get a hold of her manager. As I was waiting, the supervisor Delilah walked in and I started explaining to her what had just happened, not knowing who she was and asked if she heard anything but because she was under the cars she didn't. Delilah apologized and assured me this was not the way they do business. Thankfully before I walked into the waiting room I let the manager Eric know that Toni was being very unprofessional and he too saw the way she was talking back to me and agreed she was out of line. When I finally went up to pay Delilah and Eric both came in and were Both very professional and again apologized for Toni's awful behavior and advised me that my services were going to be free of charge. I never expected not to have to pay I just wanted the respect I as a customer deserve. Thank you Delilah and Eric for making what turned out to be a horrible afternoon take a turn for the better! Moral of this story is, treat others the way you want to be treated and Customer Service is key! And if you don't like people don't get a customer service job, it's not for you! Again Thank you Eric and Delilah because of you two I'll be back in a few months! read more

Don't trust these guys. I had a bad experience yesterday and don't think I will ever bring my car back to this particular location. When I got back into my car, I noticed that a bottle of hand sanitizer that I keep in the glove box was on the floor. I picked it up and put it back in, and noticed that everything in my glove box was out of place. Like, someone had rifled through it. Luckily, there is nothing of value in there, but there is absolutely no reason that they should be looking inside the glove box. Then, today I used the spray on my windshield wipers and it was clearly filled with plain water. I looked under the hood, and the reservoir had been filled with water instead of windshield wiper fluid. While this is not a big deal, it makes me wonder what else they did or did not do correctly. Did they use water in the radiator (which actually would be bad for the car)? Did they use the correct weight oil? Did they change the oil filter or leave the old one on? There's a certain amount of trust I need from a car mechanic. Since I am not a mechanic and don't want to install hidden cameras under the hood of my car, I am basically putting my trust into them to do their job correctly and with integrity. read more

I wouldn't rate this place any stars if it were possible. EVERY TIME I have got service at this jiffy lube I have had an issue. The first time I went here, they forgot to put my cap back on after giving me an oil change causing oil to spray/ spill all over my engine. The second time they failed to notify me that my cars coolant needed attention In addition to other items. They claimed I denied certain services I was never even asked about. I was told my receipt would be emailed to me which never was. All this is due to the fact the employee who was responsible for handling my paperwork was having a bad day due to the long night he had with the police and his baby mama the night before. This resulted in my engine locking due to lack of coolant. The owner of this particular store denied to cover cost of my engine tear down/ assembly costing me 3,800, and the additional fees of the issue that was actually called. DO NOT GO HERE! VALVOLINE is a much better location and reliable! I WISH I WOULD OF READ THESE REVIEWS FIRST BEFORE I CAME HERE! It's obvious the only thing this location is consistent with is providing bad service and screwing everyone's cars up! BTW DONT WASTE YOUR TIME ON EMAILING that jiffy "customer service email either that they keep replying to our yell messages with either " it's BS, they are all in it together! They will not take responsibility for anything! LETS START A CLASS ACTION!!! read more

Hi ..Oscar was extremely Awesome..He helped me with all my needs..very nice worker..harder worker also

I wish I would have read the reviews before I came here. I asked them several times how fast they could get my service done. They said 15 minutes. It's been thirty they're still not done and they don't care. I'm going to be late for my appointment and they could care less. They knew how long it would take. They flat out lied. read more

i was happy with my talk to someone in charge and voiced my concerns. Maybe i can come back at some time in the future to give them a second chance. thanks read more

They take forever that's all they do is walk around talk !! I been here a hour and half for a oil change and still nothing!!

I got my oil change here by Isaiah and he was the nicest. He was so helpful and patient with me. Especially with my transmission oil he showed me how dirty it was. He quickly went to work on it and was extremely helpful in making me understand the importance of it . I will be definitely be coming back! read more

I'm trying to write this quick so I'm going to use fragmented sentences as I've already spent 3+ hours with this business today. I came in for brake service and decided to add on an oil change since I had coupons which were sent to me via email. I was upsold on over two thousand dollars in repairs, which after discussing with my boyfriend decided only to go with what I came for- brake service, oil change, and belt replacement which I was urged to add (no big deal.) I was not given an estimated wait time so I hung out as most brake services take no more than an hour and half (and that's generous.) I realize they are busy especially with road trip season, etc! But the long wait time without notice, attempts at upselling and not receiving the complimentary vacuuming at the end of my service, Jiffy Lube multicare on Long Beach blvd just left a bad taste in my mouth. Before today I've always had an amazing experience with this company so I'm not calling it quits necessarily, but I'll go out of my way to patronize different locations in the future. Tip for the team members: Do not train or scold employees in front of customers. Pull him or her aside at a later time (: read more

Thanks so much to Oscar Jimenez. I came in due to his recommendation for my brake flush. Oscar was very informative and attentive. I am very pleased with him. This has been by far my best experience with maintaining my car. I will continue to come due to excellent customer service by Oscar Jimenez. Thank you so much for your service. read more

Horrible service... Kids take for ever sat here for an hour to get an oil change. These guys have no sence of urgency. They really need a grown up here to get them straight. I've been to other locations where I'm in and out quick. This site needs help read more

Went in for brake service. Vincent and Armando were very helpful. Vincent checked me in and asked what I needed and I just said brakes, he asked if I needed any other services and I said no, he didn't push for anything else like some people do. Then Armando came to inspect my brakes he asked if I had recently got them done I said I did and he recommended the rotors be replaced. At first it was the rear so they did that but then the front was still making noises so I had to get those done. He was very helpful and up front. I dropped my car off at around 11:40 and just picked it up right a little before 4. It's pricey but Armando helped with what he could and even stayed a little longer for me to get there. I only went to this jiffy lube because it was close to home and they had coupons, but would definitely return for additional services. Thank you Armando and Vincent. read more