I really don't know why this place has such a low star rating. Seems like people that were incredibly petty or had complete one off situations. I have been coming here for over 2 years now and these guys have had some of the best customer service with myself and my wife when she came here one her own. They explain things thoroughly, ask permission for certain procedures, clarify situations about the car with the whys and the need to knows. These guys seriously should be a 4 star or higher location cause I have been to plenty of other locations in other states that try to nickel and dime you on everything, but these guys truly take care of their customers with the best attitudes. Will always recommend this specific location. 10/10 read more

The guy who is the manager short hair with glasses kind of tall was rude for no reason but the curly hair blonde guy with glasses always has good service. Next time I won't let it slide read more

Save yourself the time and money DO NOT go here. I purchased new tires from here and they installed them wrong. How does that happen, I'm not sure but my wheel was so loose it almost fell off while I was on the road. read more

Once I told the manager I only wanted a oil change and windshield wiper fluid he got an attitude. My truck was finished and he helped a customer pull in and helped him while not taking my payment. Oil and hand prints on my truck to top it off! Unnecessary waiting for nothing. Unfortunately I said a lil more than I should have, but a terrible place to go to. read more

Jiffy Lube - Oily hand prints - Oil Change Stations Near Me - Vancouver, Washington

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Went here for the final time today. Went here for a brake pad change. The second the wheels came off, one tech quoted me $1200, saying my pads and rotors were totally worn. As he was telling me that, another tech approached saying, "we just got the tires off, give us a minute" before measuring the pads and finding out that they were fine. The first tech seemingly pulled that quote out of thin air, based on nothing. Highly recommend not coming here, this place is occupied by swindlers and thieves, based on my experience. read more

Trevor and drew!! You guys ROCK!! Thank you for being so kind and accommodating and fixing the issues the MILL PLAIN location caused us. Recommend these guys all the way!!! They got my new drain plug on in a matter of minutes when the other place flat out refused because "we aren't their problem" even though they definitely caused it. I think on the phone Trevor could hear how frustrated I was and he did his best to make it right and boy did they!! Thank you guys for that and now i get to contact corporate about my oil leak caused by mill plain. Don't go to mill plain y'all! 165th will get you right in and they're actually a pleasure to work with. You guys deserve a raise. I would've been willing to pay them to do what they did but it was the principal of it. So we appreciate it a ton read more

I have a late model Lincoln SUV, I was going on a trip and didn't have time for dealer appointment. After watching 3 guys try to pump oil out the dipstick pipe I asked what they were doing. They replied Ford has a major problem with their oil plug system??? I had several oil changes mostly at The dealer and a couple at mechanics in Battleground. I had never heard this! They finally pulled the plug after an hour and did the oil change. I took my trip but when I got home an oil leak showed up on the clean driveway. I took the car back and they determined the new plug was improperly installed. They reinstalled the plug and sent me on my way. The next week the leak returned, took it back and they said there was nothing they could do not issue a refund. I took it to the dealer, they immediately noticed the aftermarket plug and undersized o ring. 90 dollars later it is fixed using OEM parts. Still need to clean driveway and dispute original cost of the incompetent oil change. Do Not Use this Jiffy Lube. read more

We went to Jiffy Lube to take advantage of their offer to paint green and engrave our catalytic converter with our VIN. We sat in the car while they did their work. It only took 10-15 minutes. Very friendly workers. Greatly appreciated. read more

If I could do ZERO STARS I would. Long story short, I got an oil change on a Thursday afternoon and was TWO QUARTS LOW Thursday night. Long story, I went in on Thursday(6/11) afternoon to get my 2018 Mazda with 12k miles on it to get an oil change. I'm thinking "Sweet. Getting my husbandly duties done". Easy peasy. Almost home, twenty miles away from Jiffy Lube, and I see an indicator light on my dash. Must be a mistake...nope. "Oil Level Low". Too late to go back and see what happened. Next day, after I have calmed the wife down from telling her I have to leave again to go back to Jiffy Lube..."Didn't you go there yesterday?!" "Where did you really go?!" I get to Jiffy Lube and two Techs come out and debate me on the fact that cars don't have oil level sensors...well then, why am I getting an oil LEVEL low light?? I let that slide and they check the oil as soon as I turn off the car and say it's good, close the hood, say they can't help me, and send me away. Not having it, I go in again, the morning of our family's first road trip to CA. I ask to speak to the manager and demand they check my oil, using the correct procedure, and when they do that...GUESS WHAT?! TWO QUARTS LOW. NEVER GO TO THIS JIFFY LUBE. I HAVE NO CONFIDENCE IN A BUSINESS THAT SPECIALIZES IN OIL CHANGES...WHO THEN FORGETS TWO QUARTS OF OIL!!! read more

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I went in for an oil change today, and as a girl in my early 20's this is something that I genuinely dread doing every time I have to. I've never had a good experience at a mechanic shop and have tried different shops every time due to this. They just seem to have a habit of treating me like I'm an absolute bimbo and tend to be incredibly rude and impatient. But that was absolutely not the case with these guys. They were INCREDIBLE. They were so so so kind and helpful. They even replaced my break light that I have had just sitting in my car for months that I hadn't had the chance to replace myself, and they were so kind about it. They were all just the absolute sweetest and I will definitely always go back here anytime I need my car serviced. They truly treated me as if I was their daughter/sister/niece. Absolute 5 star service! read more

Brutally long wait (over 1hr ) for an expensive basic simple oil change ($59.33 before coupon) ) and their coupon for $20 off was just not enough to make it reasonable ...I feel totally not worth it ...this location's customer care was very poor as they simply are way too understaffed and over worked ..there was so much tension on these poor employees even subdued squabbling to make us feel uncomfortable and even more sorry for them... this is the worst place I ever got an oil change and will probably never return due to their utter disregard for their customer's time/value..we are extremely disappointed with Jiffy Lube !!! read more

Service quality has improved significantly. Looks like their staffing has increased. I was in and out in 20 min.

I chose Jiffy Lube to receive an oil change on my new car (I could have taken it to my dealership but chose JL due to ease and convenience). From the moment, I drove up to JL, it started off on a really bad note. When I asked the technician, "how's it going?", his response was, "it's going" and he looked very upset and annoyed. He continued to complain to me (the customer) how he can't wait quit this job. Very unprofessional introduction to my JL experience. After, I pulled into the garage, I continued to hear all of the staff use swear words and speak to each other in a way that sounded more like a locker room and not a business establishment. The underground technician emptied my oil and then all of the sudden, I don't hear any voices in the garage. I looked in my rear view window and saw all of the technicians on a smoke break in the main entrance. I proceeded to get out of my car and I looked very confused. Why is the entire team on a break and nobody is working on my car? Finally, a technician walked over and I asked him, "What's going on? Why isn't my car being worked on?" and he said, "oh, well, I guess we don't have the right filter for your car and we are trying to find one at AutoZone so we can finish the oil change." I proceeded to ask him, "So, you felt that your smoke break took priority over communicating and taking care of your customer?" and he said, "oh, well, I was on a break". Another strike against this JL location. After much waiting and continuing to hear the technicians complain and swear in the garage, the garage manager let me know that the oil filter I need is a dealership only filter, and apologized for the inconvenience. He did offer to not change for my oil change and clean the exiting oil filter so I could go on my way. As a customer, we have many many choices to take our vehicles for oil changes and I have NEVER received this form of treatment and unprofessionalism ever and it warrants some serious customer training at this location, on all levels! I plan on never going back to this location and will probably seek other oil change companies for a much better customer experience. I hope this complaint reaches Location #2059 and the district manager/owner. read more

I wouldn't say this was my best Jiffy Lube experience, but it also wasn't terrible. The staff just seemed very dry and wasn't very informative. Because of COVID we had to stay in the car while they were changing our oil, you could hear them talking about people's cars and all of the issues they were finding and laughing about which didn't seem very professional. They also advised $20 off your oil change on large signs outside the store, they person checking us out forgot to take the discount off our bill. They did end up adjusting our invoice. I really like how they clean your windows while you wait and clean the hood when they are done. read more

I go to the Jiffy lube on 165th Ave .in Vancouver, WA. The team Jake.C,the cashier gave fantastic customer service, the CSA Jake.C and the lower bay tech and Kayden.R worked as a team to make sure my oil change was done correctly and in a timely manner. The team gives the same great customer service to me even when I just need a top off of oil between changes. They never try and sell you items for your car that you do not need. Sincerely, KayLyn read more

Hey, just straight away the best service you are going to get within a 50 mile radius of anything in it's competition. Service and staff is amazing, fast, and professional. Been going here for years and everyone has only been kind! 10/10 recommend. read more

Wore experience ever, they said to wait to get checked in. So I went to the lobby and waited like they said and I walked out front to where my girl friend was, looked at them and I asked if they were going to help me and the guy I talked to when I showed up said I have things todo too, so we walked away and I left saying never mind and good luck. read more

This afternoon I went to Jiffy Lube in Vancouver. I have had great experiences in the past. Today, I had a VERY different experience. I went in with a $20 off coupon. After the service, I gave my debit for the payment. $120+ last time it was 50 something I went back to ask about the price. I was told, some things were upgraded, without asking me first. They didn't honor my $20 off coupon. When I started to ask about it they were defensive and told me "you don't get to tell me how this is going to go" I then put family on the phone with me and the guy said, I will refund you but don't have an attitude with me. The man was Gared S! He was incredibly disrespectful and unprofessional! read more

Stay away! They do NOT know what they are doing! We took our truck in for an oil change. We also needed our water pump replaced. We also don't have a trusted mechanic at the moment. They told us with great confidence that they could replace our water pump as well. What a grave mistake on our part....trusting them for their word. At the end of the first day of labor (9 am- 6 pm) our truck that started immediately every time, now would only start sometimes after multiple tries. When it did start, almost every engine light was illuminated. They sent us home claiming work was complete. We had to tow the truck back to them because it wouldn't start in the morning no and we wanted our truck fixed! Day two (8 am -5pm) and a missed day of work because my husband needed his truck for work (all his tools). They said things like, "it's because your low on gas, we have no idea what's wrong, it starts after a minute or two of trying, not our fault, etc." Basically blaming us at the end of the day! Day three, we towed our truck to Dick Hannah to see if they could fix it. They figured it out fast. Jiffy Lube had disconnected the Camshaft sensor. Also their wiring work was a rats nest. Dick Hannah connected everything back where it needed and corrected the wiring mess. We will never trust Jiffy Lube for any service....not even an oil change. read more

I have been going to this location for years. They have always been great to work with. Monday December the 16th I had service work done on my 2019 Subraru. They changed the oil, rotated the tires and changed the air filter in the cabin. The engine air filter was dirty, but they didnt have one in stock. They told me they were out. In the past they would go get one while the work was being done if they ran out of something, but not that big of a deal to come back Thursday or Friday. Friday I stopped back in and the part had come in. I had used my discount card for all the service work done on Monday. When I gave them the card, they said they couldnt use the card unless I wanted the full service done. I told them I just had it done on Monday and it's in their system. The girl said the only way was to do they full service again. I asked the girl if I could talk to the manager as no one would do a complete service two times in less then a week. This was crazy as they are the ones who told me to come back sense they were out of stock. They girl came back and said the manager wouldn't do it. I said keep the part and they will never see me again. I went to the parts store and paid less then half of what they wanted to chage me for even an upgraded air filter. I also looked at the cost of the cabin filter. It was less then a 3rd of what they changed me on Monday. Common sense and customer service is hard to find. read more

Do you not use this company for anything. Specifically brakes, brake pads rotor work etc. After they tried to fix a botched brake job five different times I took my car to a new shop today. The new shop let me know they installed the wrong type of brake pads, parts, etc they're not even six months old there below the 50% use line and my rotors are shot and there was no lubrication on the brakes. I now have to pay to have a brand new brake job done. do not use this business. read more

I had a great experience at this location. They were friendly, fast , and knowledgeable. Cleaned windows and checked tire pressure.

I got mixed up and came in for an oil change a lot earlier than I needed to. The manager showed me how clean the oil was and so I ended up leaving without an oil change. They could easily have charged me the $100 and done it anyway! I am appreciative read more

This is the worst service I have ever seen. They should call this place bring a lunch lube. There were around 5 workers walking around not doing anything. It was a total sh1T show. I left and went down the street had an Excellent experience at the Chevron place beside of the Shell station read more

CALL BEFORE YOU SHOW UP. If I could give 0 stars I would. I arrived at 9:00 AM and sat out front for 10 minutes. It was obvious nobody was there and after nobody showed up during that time, I took my business elsewhere. read more

The crew at this place was ready to go as soon as I rolled into the parking lot. They talked and walked me through he rock chip repair process that they were going to perform and let me know about their warranty of work. Only knock was that I just stood by my vehicle while the windshield was being worked on. Other than that, great service in a very short period of time. read more

Went in for a regular oil change and tire rotation but they found a nail in my tire on the side. Instead of telling me I had to wait next day for a tire they had someone personally go pick up the tire I needed! Fantastic customer service! They even finished 45 minutes before they said they would. I would recommend this shop to anyone. read more

Extremely fast and polite staff, my oil was changed and ready in 15 minutes. I went with the signature service oil change and they automatically gave me a$5 off coupon. They also checked my lights and windshield wiper blades, vacuumed the inside, and checked the air filter, weren't pushy but did offer some recommendations. They were servicing other clients but still weren't "too busy" to answer my questions. Thanks for making this easy!! read more

Jiffy Lube - These guys are fast and get work DONE! - Oil Change Stations Near Me - Vancouver, Washington

With the military we have been to Jiffy Lubes through out the country. Today we visited this location as they offer free oil changes for Veteran's Day (so appreciated). The service from the start was exceptional! Every team member we interacted with was great and they explained everything thoroughly. We will be back. read more

Honestly, THE BEST SERVICE I've ever had. No cheesy sales pitch, no long wait. This jiffy lube is what you want when youre looking for an oil change. They helped us with what we needed, topped off all our fluids and Cole (special shout out to this guy and his amazing customer service) gave our car and windows a special attention that was really needed. You can get your oil changed anywhere, but we will be back regularly because of the customer servicebwe received. I'd give 10 stars if I could! read more

Hopefully I'm writing this review for the correct location. My husband and I have used this Jiffy Lube for years. Yesterday we took both of our cars in for a basic oil change. A couple of things really bothered us on this visit. First, they were really pushing the upsell over and over even though we both stated we wanted only a basic oil change and nothing else. Second, they told my husband his Jeep's battery was bad and he needed to get it replaced soon. He took it immediately over to Les Schwab and they told him his battery was just fine. Third, the price of a basic Oil change has jumped dramatically over the years. We will be exploring the use of other companies from now on. read more

This is one of closest-to-me drive-thru oil changers so I go here for 99% of my oil service. The staff here is friendly, not pushy, and fairly attentive to detail. They've upgraded at least one of their bays with a lift so they can do tire rotations quicker which, for me, is a huge plus. Free WiFi, coffee and TV while you wait. Clean, quick service. All I really need and expect from a place like this. read more

I had my oil changed at this location, this weekend. The employees were friendly, knowledgeable and very detailed. They discovered several bulbs (tail light, license plate...) that were out and a power steering leak. There was no pressure to have any repairs made that day, but the offer was made and appreciated. We also discussed changing the transmission fluid for another one of my vehicles and they knew more about the subject than the Honda Dealership did. They also had the oil changed quickly with efficient teamwork. I believe these employees can be trusted and they look out for their customers. read more

Shout out to all the guys at Jiffy Lube on 165th in Vancouver. I pulled in with my check engine light on. They diagnosed a few issues which was really helpful as they showed me the problems. I was going to pull out of the bay but my car wouldn't budge so they helped me get my car out and let me wait for the tow truck as long as necessary. All the guys were really kind and helpful. I thank them for their professionalism and willingness to help. 5 stars!! read more

The gift that keeps giving I called ahead and had a very nice exchange with the gentleman who answered the phone- he went above and beyond to give me directions to their location at the end of the call. I arrived and my car went right into a bay. I had planned on choosing the cheap option for my oil change, but received a coupon for $5 off when I signed into their wifi in the waiting room (check the pic on.the demising wall for the pw). The requirement for the discount was I had to choose the premium option for my oil change; with tax, it was $36 and change. The premium option was an upsell that included window washing and interior vacuuming. Although the windows weren't cleaned like they were supposed to have been, overall everything seemed to be okay until I left. I was two blocks away when I realized someone had smeared oil/black grease on the fabric area of my car ceiling (just above the visor). How do I get that off the ceiling? I believe the answer is, I don't. Clearly, this oil change is one that I'll never forget. Thanks guys! read more

The best ever service with this place!!! All the workers were very nice, professional, knowledgeable and very quick service! They explained everything and was very friendly! I felt very catered and I would def recommend this place and will be coming back again ;) read more

Had a great experience here today, Dakota and Cole really helped me out with a fast oil change and a quote on some nicely priced tires for my trip back to Arizona. Everyone was extremely knowledgeable and courteous as a single mom it's easy to get taken Advantage of. I felt they were honest and I was in safe hands here. Thanks guys!! read more

I came into Jiffy Lube on March 7th 2018, to get a brake fluid flush and fill. They charged me $200. I went into jiffy lube that day at 3:45pm and sat there waiting until they CLOSED!!!!! They kept telling me they were "under staffed" but I saw guys just sitting around eating chips. Less then three weeks later my brake light started blinking and beeping. I went to pull out of my driveway and my brakes no longer worked! Totally broken! If this had happened at any other time my life and others lives could have been a life or death risk! I called jiffy lube and they took in my car and told me they were at fault. It took them 10HOURS or me calling them and staying on top of them to get my car just looked at! They took my car into the shop at 3/10/18 @11:30am and had it until 10pm! I had to banger the regional manger of jiffy lube and it still took that long! His name is Riely (what a loser)!!! I got into my car and it was TOTALLY FILTHY!!! Greasy dirty from cars ALL OVER MY CAR! For safety reasons (since they put my life at risk) I asked for a FULL refund, which they agree would be more then fair. Also all the paper work and names of those who worked on my car both on 2/7/18 and 3/10/18. They said they would get them to me. It's 3/18/18 and I have not received a refund for putting my life and my car at risk nor have I gotten ANY receipts or invoices (the I demanded) on my car to feel safe and know what's wrong with my car. ON TOP OF THAT!!!! My car is now leaking even MORE in the same spots they told me they fixed!!!!!!!! And now in another NEW area they shouldn't have even touched!!!! JIFFY LUBE IS THE WROST PLACE TO BRING YOUR CAR ON THE FACE OF THE PLANET! THEY COULD HAVE KILLED ME AND OTHER AND THEY BROKE MY CAR! Riely the regional manger won't return my phone calls or email me the information I asked for. I will be filing a law suit against them for almost killing me and lying about fixing my car and for stealing my money and over charging me! This is insane! NEVER EVER EVER TAKE YOUR CAR TO JIFFY LUBE!!!!!!!!!!!!!! They say they pride themselves on customer service, but all I see online is COUNTLESS complaints of them over charging people, lying and blowing off people! Why are they still in business?! They will never get a dime from me as long as I live! I will be sure to tell EVERYONE I MEET HOW HORRIBLE THEY ARE!!!!!!! read more

Went here for an oil change the place had one car in one lane the other lane was empty six people in there the guy comes up to me and says it will be 10 minutes before they can check me in and another 30 before I'll be done. That's not jiffy!! So I left. read more

I have never been charged as much for an oil change as I was here. This is using the 25 off oil change coupon and I was still charged 90 before tax. For comparisons the shop I usually use which was busy charges seventy. I didn't want to wait another week so figured I'd have it changed here. They don't tell you the price up front. They surprise you at the end. Save yourself some cash and go two miles up the road o a different oil change shop. read more