Brent and his entire staff went above and beyond to repair my vehicle. I can highly recommend them as a collision center. Thank you all once again read more

I am so incredibly disappointed with my experience with this Collision Center. The only reason I decided to bring my vehicle here was that I purchased my vehicle through their Mazda dealership and assumed it would be best to have them complete my work. I should have listened to my insurance adjuster who told me to be weary just from having to work with them in the past. I will say when I first brought in my car I was blown away by the customer service. Everyone seemed to really care about you as a customer and was eager to help. I thought "There's no way this is going to be an issue.... they're so nice!" Boy was I wrong. It seemed that all of this customer service was a front to get you to leave your vehicle. Once they've got you... They've got you... I was quoted 3-4 weeks of work which was fine. I knew with the extent of the damage I had that it may go over a bit. I left my car, got a rental (it is really great that there's a rental company in the lobby) and I left. At around week 3 I reached out and was told the part needed was on back order. I advised that my rental was only covered for 30 days and asked for an ETA. I was told I would get a follow up email soon. Another two weeks go by and no update. I reached out again and was told the part was still on back order. I called and asked to speak to a manager as I had no car at that point. He advised that since it was Mazda's fault the item was not in stock then I could call Mazda cares and they would authorize a rental car for me. Elated, I called Mazda cares. They put me on hold and reached out to the Collision Center. She was advised that hey had received the part some days before to which she then came back to the call and said "well, they have the part so we can't give you a car..." Blown away by this information I reached back out to the agent I was working with and was told just another week. All in all, 7.5 weeks later I got my car back. There was a small hole in my back seat, the window screeched as it went down, and now the windshield sweats (small beads of water around the inside). When I called I was told I could bring it in and leave it all to be fixed. Fearful it would take another 8 weeks I certainly won't be doing that. Personally, I won't be touching Mazda again. I cannot wait to give my keys back and never drive one ever again. read more

I had my car repaired here and my insurance claim was delayed over a week because their service advisor was too lazy to put the mileage on the estimate or even take a picture of the odometer. Of course they didn't have it when my insurance company called them. And they're lazy about everything. My insurance company (USAA) said they always had problems with Jim Ellis. read more

I'm satisfied with my repairs. However I don't know at what point my car was completed. Let me explain. I called the repair shop as the rental car company called me to inform me that the insurance company stopped paying on a certain date. I called the repair shop as well as the insurance company but no answer or returned calls from my service advisor. By the end of the week and after no response from service advisor I called the main office. I was informed that my service advisor was on vacation. I spoke with a substitute advisor and he informed me that my car was ready to go. That was quite peculiar to me. That being said who knows when the car was repaired. This caused a problem with the insurance company as they had issue verifying repairs and the ETA of repairs. The service advisor went onto tell me that the insurance company just doesn't want to pay. I thought that this was so unprofessional for him to discuss with me. I didn't want to hear because my issue is with both companies now. Everyone was so quick to say what they were not responsible for but at the end of the day the insurance paid and the body service reluctantly got the problem solved!! read more

DO NOT take your car here. My vehicle was in their shop for EIGHT weeks for repairs that should have taken two based on the quote I was given. Over the course of these eight weeks, I was not contacted a SINGLE time by a member of their team. Not once. If I wanted an update on my car and what the heck was taking so long, I had to call myself, and often leave a message that wasn't returned. A tip for anyone that finds themselves in this situation--be persistent, keep calling, and ask for their manager (Brett) right away. It was the only way I was ever able to get concrete and realistic feedback. Absolutely horrible customer service, a complete lack of customer care, and an inexplicable amount of time that I was left without my car, without an explanation (which I never got), and with no courtesy vehicle. Avoid at all costs. read more

No one ever wants to have to pick an auto repair shop, but if you have to, then Jim Ellis is a great bet. They participate in many large insurance companies' programmes, which guarantee the work for longer, plus they have a car rental outlet onsite - Enterprise - to make life easier. The guys are all super friendly and ensure great communication, clarity and customer service. read more

Please go to another body shop. If insurance is involved, and you were NOT at-fault, they will surely mess things up to the point where you will lose your car and possibly be sued. They drag their feet, go on "vacation" often, and are pathetic when it comes to dealing with insurers. There is a very nice Toyota body shop just down the street. read more

This is regarding the Customer Service Dept. Probably, the worst service experience(s) I've had and latest episode will finally lead me to another service provider after 3 years of false hope... Paid 200 bucks to have a "wire connection" fixed on my ABS. A month later, exact symptoms, and was asked for another 300 to fix the wire harness. They offered to split the labor. thanks, but no thanks. 500 bucks to fix a wire, that should have been fixed the first time, was confirmed by another service provider to be an excessive rip-off. They still ask why I'm not bringing in my VW for a tune up there... read more

Probably the worst run automobile center of any sort I have ever dealt with. Expensive, extremely slow turnaround, and subpar communication. After 20k worth of repairs to the passenger side doors (they claimed parts and labor had increased for newer cars and aluminum panels), they returned the car with a dirty interior and a newly cracked front windshield. Getting them to replace windshield has taken another month. And still not completed. Let's hope nothing gets broken with that repair. Zero stars and never again. read more

This place provides incredible service from the front desk to the shop itself. My rear driver window was broken for the second time this summer, and after extremely lackluster service at Abra Body & Glass, I went to Jim Ellis. The service folk were incredibly upfront with me, and even let me know that they don't typically work with the make of my car. I stuck with them anyways, but really appreciated their honesty and that they gave me the opportunity to go elsewhere. Turnaround time was about 2 weeks, which was fine by me. When I got my car back it was in excellent condition, they even vacuumed it and made my interior look almost brand new. Dealing with insurance and accidents can be very frustrating, but Jim Ellis make everything much less stressful. Highly recommend them. read more

I got into my first car accident about 700 miles away from home in my brand new VW. The people over at the Jim Ellis Collision Center were absolutely awesome during the whole ordeal. I can't say enough about Larry, who kept me updated about the status of my car with phone calls, emails, and photos. Its really rare to experience that level of customer service! Larry was the one that walked me step-by-step through the whole process. I had about 3,000 questions and he took the time to answer every single one of the them. From handling the insurance process, to the estimate, to helping arrange my rental, I was well taken care of. As for my car, she was returned as good as new....I mean, absolutely NO indication that I'd been rammed into! They made a frightening experience that much better with their level of service and commitment to their customers. All that being said, fingers crossed, knock on wood I won't have to be back! read more

Worst experience ever. It takes almost 6 weeks to do work they estimated will be 7 days. Most of the time they would not update me on the progress. Being a 'certified' shop, JECC damaged other part of my car that was fine after collision which they then wanted to get paid for. read more

Let's just say I had a "mishap" with my 2007 VW Jetta and brought it to Jim Ellis Collision to make it pretty again. When I called and spoke to Gabriel about the repairs, he was very helpful and informative about the process with my insurance company. He told me each step to take, which I did, and the process ended up being seamless. Turns out this location is actually just a drop off /pick up center and the repairs are done at their Peachtree Road collision center. As I work in the area of Windy Hill, being able to drop my car off here was convenient and all of my dealings were with Gabriel who knows the meaning of customer service. Thanks Gabriel and Jim Ellis Collision for making my ride pretty again. Yay! read more

Unfortunately I have had to take two of my cars to Jim Ellis Collision in the last few months and both times have been a great experience. I worked with two different reps and both were very pleasant, answered all of my questions, and dealt with the insurance companies. I had several updates via phone and email throughout the repairs and they hit their deadline date for both. They also have a Hertz on-site if you need a rental car and an Enterprise not too far that will pick you up. Very Convenient. read more

Damaged my brand new car. Took my car in for an opinion. While they were very helpful, I guess one of the techs was wearing one or more rings is all I can guess. Well I get home and the exact area that was being examined was chipped quite badly. Luckily ( I guess) I have ppf film on the car, but I'll have to pay around $1000 to get that panel replaced. I know this area had no prior damage as just the night before I spent a lot of time examining the exact area. I know its not a rock chip from the road, as this is about 5 new chips in just one area - rock chips simply don't behave that way. So one short visit for an opinion on my car cost me $1000. Edit: One of the chips is on the hood, which is a different film piece, so that piece will also have to be replaced. So the cost is probably around $2000, not $1000. read more

Exceptional, personalized service. Repairs look great! Also a convenient enterprise desk in the building.

I brought my car here after a woman side swiped my brand new car. My concerns was that my new baby wouldn't be brought back to it's beautiful self, but boy I was wrong. This place is awesome. Shane Masters was in charge of my car and he was absolutely so kind and made me feel good about everything. Shane took the time to give me a call a few times to give updates about the status of my car and how the process was going. He was also VERY patient with me and all of my questions I had. I also want to take a moment to give Brent a huge THANK YOU! He went out of his way to drive me to the rental place while my car was being repaired. He didn't have to and volunteered to do so. Such a class act. If you're looking for a good repair shop with quality work and service, this is your place. Thank you again Shane and Brent! read more

I had an excellent experience with the staff, especially Ashley Swords! Ashley went above and beyond throughout the entire process! My Audi looks like new after they repaired the rear bumper where someone ran into me. Highly recommend. read more

I had the best experience here. I was involved in a no-fault fender bender and needed to get my bumper replaced. The reps were so helpful and pleasant to work with. It made a stressful situation much more bearable. There's a Hertz rental center on site and they had a car waiting for me as soon as I was done filling out paperwork. I was really impressed! I hope you don't have a need for a collision center, but if you do, this is a good one! read more

Jim Ellis recently did some minor body work on my Volkswagen and it was a pleasant experience from start to finish. From the estimate to pick-up, the staff were courteous, professional, and efficient. The final product was also flawless and the estimate was right on target. I would definitely return here in the unfortunate event that I ever need future collision repair. read more

I wanted to go to an Audi certified collision center after my accident. They were professional, were very attentive to my needs and the representative was very responsive. I don't ever want to be in the predicament that brought me to their facility, but if ever this happens again, I'll know who I want touching my car. read more

I absolutely loved the service I received! Shane set me up with a car that matched, if not exceeded the quality of the one damaged. I was assured the insurance claim would be carried out and dealt with as far as repairs and my replacement rental goes which was a load of stress off my mind. I cannot express my gratitude and satisfaction enough with the service!! I will update this review once receiving my vehicle back (: read more

I had a great experience with the collision center. They are handling everything and it was speedy and the customer service was awesome!

After my VW was hit one morning, I looked at several collision centers and decided on Jim Ellis. They are VW certified and I wanted to make sure my car was repaired with new parts, which they assured me would happen when I called. Gabriel was fantastic at keeping me updated and explaining what was happening at all times not only with my car but with how the insurance claim process works as it relates to auto repairs. The car came back to me in much cleaner conditions that when it was dropped off. The repairs were awesome and I couldn't be more pleased with the service of the staff at Jim Ellis Collision Center. read more

Brandon Mueller is one of the best customer service representatives I have ever had the privilege of doing business with. He is very patient, kind, and knows his stuff. He has gone out of his way on several occasions to make sure everything that was going on with my vehicle was relayed to me in a timely basis. He was always available and kept to his word. He is awesome. Because of Brandon, any issues I have with my vehicles, will be brought to Jim Ellis! Thank you so much for all of your help! read more

Worst experience ever...and it's still not over. JECC has had my SUV for 3 months. One excuse after another. One screw up after another. They are still not finished. The Better Business Bureau will be contacted. read more

Best body shop ever!!! My Porsche certified estimator tech knew all about the unique and specific parts on my car. Everyone was extremely professional and nice. It is very expensive here, but it only has certified technicians. read more

Where to begin... So some moron rear-ended me while he was texting and driving as we were poking up I-85 one day. I take my car, a 2011 MazdaSpeed 3, into JE Collision on Tuesday Oct 11. Jason tells me it should take about 3 days to tear the car down and determine what hidden damage needs to get fixed under the rear bumper cover as well as work on the crease in the passenger side C-pillar. From there they will advise me of what steps are coming next. A week goes by, no update. No calls whatsoever, no advisement that an adjuster had seen my car, no advisement of damage, no nothing. I call Jason on Oct 18 and leave a voice mail requesting the status of my car. He calls me back a couple of hours later and says they have it all stripped down, are working on it, and that it will be completed and ready for pick up on Monday (Oct 24). Monday Oct 24 rolls around...almost 2 weeks have gone by...Once again, I have to call to get a status on my car. In the morning, I leave a voice mail asking for the status and what time should I be there to inspect the car, hoping to go by on my lunch hour. Two hours go by, no return call. I call again...the phone rolls over to voice mail. This sequence repeats up to about 12:45pm and after my fourth call, I send an email as well. Jason finally calls me back about 45 minutes after my email. He now tells me that the body work is done but they need to put the windows back in the car. He further tells me it'll be ready tomorrow. Now it's Tuesday, officially 2 weeks from my initial drop-off, Oct 25. You guessed it, I have to call again for a status... I called around 10am to find out if I can go get the car on my lunch hour. Jason actually answered the phone this time! He says now they are waiting on some moulding/emblems to be shipped in. HUH?!?! He wasn't sure if they already got there so he said he would call me back with an update. About an hour later, he calls back and says they have not arrived and that they were still waiting on those emblems. He then tells me it could be up to 530pm before they get delivered and that he should get an email when they come in. UNBELIEVABLE... He didn't even offer an apology! I tell him that I am not happy that I have had to chase him around for status updates and broken delivery promises,and all he says is "I know. This car should have been out 4 days ago." So now, I'm really steaming. I tell him that I am really hot and that I'll call in later to get an update. He didn't even try to offer to call me back. Once again, I have to chase Jason down to get my updates... This saga isn't over. I'll update this review once I actually see the workmanship on my car but based on my customer experience so far, These guys have really soiled the Jim Ellis name (I bought my car here too). I won't be back here for service or to purchase a vehicle after going through this mess. read more

Someone hit my wife's Q7 in her work parking garage. Nothing major but enough damage to have the bumper repainted. Asked around and was told Jim Ellis Collision does good work. I was warned that they could be slow. I decided to take a chance since my wife was traveling for work and didn't need the car for a bit. Got an estimate and scheduled a date to bring the car in. Was quoted an estimate of 12 hours and was told it would take 4-5 days. Dropped the car off at 8 AM on August 18th. Fast forward to Thursday September 27th, no call from JE. There was a lack of communication during the entire process. I never got a call from JE with updates. I had to call to find out the status. I'm told the car was finished but it didn't meet their quality standards so they have to repaint the bumper. This of course was bullshit, my guess is they hadn't even started it. I asked when it would be ready and I was told next Wednesday September 2nd. Fast forward to Wednesday, again no call from them. I called and they said it was still not ready but it would be ready Thursday the 3rd. Thursday came and went. No call. Friday the 4th, I called the guy first thing in the morning. I was told that the repairs were done and it was going to the detail shop. So at 3 PM on Friday the 4th, 17 days after dropping off my car to have the rear bumper painted, I was told it was ready to come pick up. The only good thing is they did a good job, paint looks great. So if you have a backup vehicle and you don't care how long the repairs take to complete, take your car to Jim Ellis Collision. If you want your car back in a reasonable amount of time and get good communication, go somewhere else. read more

Do not take your car to Jim Ellis Collision Center for repairs. The level of service was the worst I have experienced in dealing with any auto-related entities. There has been such a lack of transparency throughout this entire process - so much so that I am contacting the Better Business Bureau of Georgia to escalate this matter further. The two most significant issues that I experienced in working with them included: 1) They have taken FOREVER - and more importantly, cannot provide proper reasoning for these delays when questioned 2) They are not responsive/proactive in dealing with other involvied parties (i.e. insurance and rental car companies) It has been more than a month since they first received my car. Initial estimates indicated that repairs would be completed within 1-2 weeks. Updates regarding the repair process, including time and cost, have not been actively communicated, and both my insurance company and Enterprise have reported difficulties in dealing with the shop - to the point that I received threatening calls from Enterprise because no one from JECC would provide updates as to the status of the vehicle. I escalated this matter to the manager at JECC but saw no improvement in customer service as a result. They appear nice on the phone, I will give them that. But when you are dealing with the safety of your vehicle, the inconvenience of being in a rental car, and the stress level involved with taking multiple calls a day from angry insurance and Enterprise representatives, a person's ability to be nice does not outweigh their competence in their job. I will not use Jim Ellis Collision Center again and will discourage everyone I know from doing so. Of note, the service department at Audi Atlanta has always been great - so I would be sure to recognize the two as separately managed. read more

To sum up my experience these guys do good work but take a very very long time. One huge thing that bothered me was when I was in my accident I didn't have a whole lot of gas. I was on my way to get some on my way home. The gas light was on and after Jim Ellis had my car for two months (and had to test drive it to make sure the suspension was working correctly) I got the car back on E with 0miles left. You would think after having my car for that long they would fill it up just a little bit for being patient with them for that long. I was in an accident that was about 5k worth of damage to my car. My insurance quoted it a 10-12 day job and nearly 60 days later I got my car back. (not having a rental car 30 of those days). Now this is not all of their fault, part of the blame goes on my insurance company for taking their time getting out there, but this might have been about 10 days total on waiting for them. The problem is this place has too many cars. So if your car needs any paint it has to get in line to get primed and then get back in line to get paint which took roughly 2-3 weeks to get this part done (just the paint not any of the body work). my contact there who will remain nameless was very nice and understanding that I was pissed off and his contact with me was a little distant because I had to call him most of the time to figure out what was going on. But towards the end, after I got very frustrated on the phone with him, the communication became a little better. In the end I will not be going back to Jim Ellis Collision center ever again. They need a better solution to their massive amount of cars that need to get fixed to get them in and out the door faster. However I will still got to Jim ellis the dealership because they are still good in my books. read more

I bought my car from Jim Ellis and had a pleasant experience, so when I had a fender-bender in July I decided to take it to Jim Ellis Collision Center. I have had the worst customer service at Jim Ellis Collision Center. I brought my car by for them to look at and see what parts needed to be ordered, etc. The guy helping me wanted me to leave my car at Jim Ellis before they ordered the parts to ensure I would use them to fix the car. I informed him that I had set up everything through my insurance to have my car repaired at Jim Ellis and I could not afford an extra week with a rental car. His response, "the insurance covers the rental." (My insurance covers 80% - not worth a week extra of a rental). They have a Hertz on-site, which is very nice - one of the other reasons I chose to get my car repaired at Jim Ellis. However, I called the day before to reserve the rental, told the Hertz representative that I would be there first thing in the morning. When I got there at 8:15 am (15 mins after they open) - there was no car there for me. He had to run all over the place, drive to another location, and he brought back a car that had an expired license plate. So, I had to wait about an hour to get my rental car. To be honest, the Hertz chaos did not really stand out because the customer service was so poor from my service technician. Being a female, this was not the first time I have been dismissed by car service technicians. There was also a male customer in the shop that morning, who received excellent customer service from the same service technician I was assigned to. I was informed my service technician would call the following week to let me know when my car would be ready. The following week, I heard nothing from him. So, I call and inquire about my car... In this phone call I am informed that the "repair was more than they thought and my total was now $7000). Please note, this was a fender bender in a parking lot, two doors needed to be replaced... not sure there was too much other damage needing repaired - especially since I got estimates from two other places for $3000. So thank you Jim Ellis, for going ahead and doing extra repairs, doubling the cost from what was originally estimated, with out discussing this with the car owner. Three weeks later, I am still with out my car. I have called and left 2 voicemails and e-mailed the service representative - no response. This is the first and LAST time I will ever use Jim Ellis Collision Center. read more

I went to Jim Ellis Collision one year ago to have my car serviced. I was quoted 2 weeks time for work to be completed, but it took 4 weeks. Nonetheless, I was pleased with the work completed. Unfortunately I had another fender bender requiring repair. I took my car to the shop for an estimate, with the insurance adjusters estimate in hand. I scheduled an appointment to have my car serviced. Fast forward two weeks and I pull up to the shop to drop off my car. I'm informed that this shop does not service my particular car. I was shocked and frustrated for several reasons. How do you look at the vehicle in advance and schedule a date of service for a car you don't service? Mind you, my car was serviced here 1 year prior. Clearly you didn't order any parts prior to my appointment to drop the car off, or you would have caught the glitch and called. I am completely frustrated with this poor customer service and waste of my time. You don't suddenly remember or casually forget a certain car cannot be serviced at your shop. Empty apologies do not give back my wasted time. In this instance there's no concession that could be offered to poor customer service. Fortunately, I don't have to bring this car back to this shop. read more

My GMC was rear-ended on the freeway yesterday. Jim Ellis Collision invited me to pop in for a quick review within 15 minutes. Staff is friendly, attentive, and on top of the details. I am very impressed by their customer service and efficient response. read more

Even though Jim Ellis Collision Center is a high-volume repair shop, Brent Martin and David Bissette gave me the individual attention that I needed. Not only did they pay for my rental after my insurance coverage lapsed, they also thoroughly cleaned and detailed my car. They also gave me moment-by-moment updates on the status of my car, and returned my rental car to Enterprise after I picked up my vehicle. My car hadn't looked that clean since the day I bought it. Thanks Brent and David! read more

I was told to bring my car in on a Monday and work would be completed in 3 days and I could pick up my rental car right there from Enterprise. The work actually took 3 weeks; parts were not ordered when we were told they'd be ordered; continual lies from the rep; arrogant rep. I had to return my rental car in the 3 days but had no way to get home from the collision center, so I had to return it near my home and have them give me a ride back. My USAA insurance adjuster had to deal with their rep and told us they were also given the run around by the arrogant rep. I had minor damage from a flying tire tread, so there was not a whole lot of work to be done. The work was good, but I would never recommend anybody to go there. Also, after a few days, I noticed that one of my stone drink coasters was missing. Poor customer service. read more

Hands down the worst customer service experience I've ever had in my entire life. I brought my car in for 2 small repairs in June. 4 days later I was called to give me an update for the timeline of 12.5 business days which would have put my car ready by mid July. And then I was never called again. In spite of repeated calls and messages no one EVER called me back. I had to send my boyfriend to get an update which makes me concerned that I was taken advantage of a as woman. I was literally called when the car was ready for pickup in 35 minutes SIX WEEKS AFTER I DROPPED MY CAR OFF at the collision center. It was disappointing to be treated so poorly and not only will I never use or recommend the Jim Ellis collision center for body work or repairs, when I'm in the market for a new car I will NEVER consider Jim Ellis as a dealer. Truly truly terrible experience and service. read more

Driving up to Atlanta on I-85, I hit a piece of a blown out tire in my brand-new (still hadn't received the plates!) Mazda3 hatchback. After getting over my initial wave of terror, I looked over the car. Punctured bumper, broken undercarriage, but it seemed structurally OK. My insurance (GEICO) let me choose whatever repair shop I wanted. I figured I would choose a Mazda-certified shop that would get the proper parts. And it was absolutely the right decision! I stayed in constant communication with the staff, who always let me know exactly what the situation was in terms of the damage and the approximate length of time the car would need to stay in the shop. Bottom line, when I did finally take the car out, it looked as if nothing had ever happened. Seriously, you wouldn't know that there had ever been any work done or that there were any replacement parts on the exterior, the paint job was phenomenal! Some of the reviews here complain about the length of time they take. To be honest, the whole process took about two weeks start to finish, which was a little long. However, about a week of that time was on account of GEICO's needing to get an agent out to the shop; if I had just paid for the damage myself, it would have been done in about half the time. Leaving that aside, though, for me the most important thing is the quality of the work. And Jim Ellis Collision does an amazing job. Good things take time, and if you care about your car in the long run, in my opinion it's worth spending a little extra time and money for the job to be done right. And even leaving that aside, the staff was both friendly and professional, they returned the rental car for me and gave my car that was in the shop a thorough wash. If I ever have car trouble again, Jim Ellis is first on my list! read more

"David Lowery in the body shop. He is simply the best you have. From my first visit for a body repair. he handled things as if I were his only client. With email follow up and status reporting, I never wondered where things were. I have dealt with a number of folks at Jim Ellis and everyone is pretty good. This guy is in a class by himself and should serve as the example for others. --Mike Dunn" read more

Unfortunately, I had three no-fault accidents that allowed me to use JIm Ellis Collision. My rating is overall based on all of these experiences. The first experience was a bit problematic. I had an unresponsive advisor (who turned out was leaving the company which may have been part of the issue), which I believe led to significant delays in the repairs. As soon as I got the manager (Brent) involved, he jumped in and got things taken care of. Brent texted me and responded immediately to all of my phone calls or texts (even on the weekend). His service was outstanding and the reason I went back when I had the second and third issues. When I got the car back from this first experience, it had some type of mechanical problem (would just shut off when idling) that was not happening prior to the accident and no one could figure out. Yet again, Brent got involved and worked with Jim Ellis's service center. Of course, we could not replicate the issue when it was in the shop (it was a fairly random occurrence) After about three return trips, though, they finally figured out what the problem was and got it taken care of. After this, I had another red-light minor fender bender (someone hit me from behind) and a parking lot ding (fortunately, the person left a note). Both of these experiences were excellent, in part because I worked directly with Brent who made sure I was well-taken care of. However, all of the staff I interacted with were friendly and helpful. The only constructive feedback I have is to work out a better situation with the rental car service. Going back and forth from the Enterprise location way up (north) on Peachtree-Industrial was not convenient. I do recommend this location, especially if you have a VW or Audi (or other Jim Ellis purchased vehicle). read more