So my review is pending because I'm still without the car I bought last Saturday 8/24... I'm on my second loaner car. With that being said, if it wasn't for my salesperson Allisha, I would've already taken my old car back and found something else somewhere else. If she ever leaves I absolutely demand to know where she goes! She's very laid back, not pushy at all and let me wander around like I intended. She's every bit as knowledgeable as the men and did not ambush me!! She really does go above the usual salespeople expectations, she saved me from driving away with my trunk still leaking. Honestly, when I pulled into the pre-owned lot and a guy IMMEDIATELY came outside BEFORE I EVEN GOT OUT OF MY CAR to ambush me..I backed out and drove to the new lot and walked down to the pre-owned lot. I would like to look at what you even have before we talk about negotiations, is that strange? ‍ Now I'm struggling to get the car I originally bought fixed.. The trunk leaks BAD! Had my car smelling of strong mildew in 24 hrs.. They sent it to the body shop last Monday to be "fixed" and when they got it back Friday Allisha decided to double-check and water test the trunk (thank goodness).. STILL LEAKS JUST AS BAD! So now I'm another week without my car and at this point can't even remember what my car was like... I'll update next weekend when I hopefully get my car back. read more

Horrific service department! BEWARE! I called to schedule an appointment on July 17th that I would be dropping off my truck on July 20th. I dropped off my truck late that evening. No word for a week, so I called to see what the status is and they told me they never had me down for an appointment. Off to great start, right? I was willing to overlook this issue and proceeded to tell them my two major issues. 1. When my truck is off and hooked up to a trailer the trailer lights stay on. 2. When I shift into park and turn off my truck, the radio stays on and a light comes on "shift into park" Now..... Run around I got..... Several days (47) in total. This guy is sick, or we are waiting on parts, or we don't know how to fix it, waiting for GM engineering, vacation, and on and on. Finally got the call my truck is done! Mind you I've been paying for a rental call this entire time. I pay the $8,800 and head home. The next morning I test it on a trailer, PROBLEM STILL THERE! I turn my truck off, PROBLEM STILL THERE! I call and the service manager won't talk with me! I have a very detailed email chain with Kyle W. STAY AWAY FROM THESE LIARS AND THEIVES! read more

Sold a car to them and almost a month ago and still haven't been paid. Gone round and round with phone calls and texts. Then the manager got shitty with my mom in the phone. Very unprofessional. I will never do business with them again. I would give a 1/2 star if I could. read more

We took our 2015 Cruze in to have four TPMS sensors replaced. They told my wife that it would cost $1200. She said "no thanks" and left. I called Firestone and they got us in the same day and did the job for a total of $406 (parts, labor and tax). Now, they did use aftermarket parts,not OEM, but everything I've seen indicates that the price difference between the two couldn't be any more than $100, or so. I expected dealership prices to be a bit higher, but wow! read more

I brought my truck in for warranty repair on 10/27/25. I got my truck back 12/2/25. I understand that it takes times but I had an appt but still had to wait 3 days for diagnosis. After diagnosis I had to wait 5 days for the warranty to approve repair. Then the transmission took forever to get the dealer. After it arrived, it then took 8 days to repair. Was never offered a loaner, just told to call the warranty company. Communication was awful, I had call and they would transfer a phone that just rang off the hook where someone then would answer and tell me they basically had no idea what was on. It's was hilarious to me that the day it was completed, I got a text about help getting the warranty company to pay, but was never offered this while I was being repaired. My time table was moved back several times. This was a 2020 Silverado with 73000 miles? Guess the my just aren't built right anymore. Then picking up, not one mention of time it took, just give us $200 and your truck will be around the front. I never complained or crabbed at anyone on the phone, just asked questions. I actually traded in my truck today( 24 hours after getting it back) because I don't wanna deal with this again from the dealer or brand. read more

Took my Camaro to Jim Trenary Chevrolet in O'Fallon for a simple oil change and left disappointed. The service advisor, Chris, came off rude from the start and immediately tried to upsell me on services the car clearly didn't need. My Camaro only has about 9,300 miles, yet he pushed an engine induction service and something called a "red dot" service that he could not even explain. I also have a maintenance plan sold by the dealership, but was told they don't handle it and that I'd need to pay out of pocket and seek reimbursement myself. They didn't top off the washer fluid or reset the oil life monitor either. For a dealership that sells the maintenance plans and represents Chevrolet, I expected more professionalism and care. Poor communication and poor attitude all around. I won't be back, and I hope management takes this feedback seriously because customers deserve better than this. read more

Over 7 Months of Being Ignored - No Help with My Chevy Traverse Despite Serious Issues I live in Orlando, Florida, but was told to bring my Chevy Traverse all the way back to Missouri, where I purchased the vehicle, because it had a list of 25+ issues that needed to be addressed. I followed that recommendation in good faith, expecting real service and accountability. That was over 7 months ago, and since then, I have been completely ignored. I was told that the vehicle needed to be looked at by a GM engineer, but I've never been contacted with an update, appointment, or plan of action. I have followed up repeatedly -- and every time I call, I'm told the service advisors or managers are "busy" and that someone will call me back. No one ever has. I've left my name and number countless times, with zero response. This dealership has shown no sense of urgency, no customer service, and no basic professionalism. Meanwhile, I'm left with an unsafe vehicle and no answers. This has been an incredibly frustrating and stressful experience -- especially after going out of my way and spending more time and money just to bring the vehicle back to where I was told it "needed to go." I've now escalated this to Chevrolet corporate, BBB, and will begin taking legal action as everything is documented on my end. I'm sharing my experience so others don't have to go through what I did. If you value your time, your safety, your families safety and your sanity -- do not trust this dealership. They've shown they do not care about customers once the sale is made. read more

Wish I could do zero. Bought a truck here over a year ago and still haven't received my spare set of keys. I've gone to the dealership 3 or 4 times and they haven't been able to find them somehow? Also the truck has had endless issues that were omitted or lied about so I've had to dump thousands of dollars into just to make the thing legal to drive. On top of this, my "salesman" Justin V was BLACKOUT drunk every time I saw him after buying the truck when I went to try to get my keys. I informed multiple hire ups at the dealership and not one of them did anything to help or said anything to Justin. He was driving dealership cars and customer cars as well as my truck while being BLACKOUT DRUNK at the dealership. He was so drunk he'd go to "look for my keys", come back two minutes later, and wouldn't even remember talking to me two minutes ago. I'll be contacting the Attorney General and BBB next. read more

I'm so very disappointed in our experience here. Our dealer refused to learn about EVs, made it seem like a burden to be selling an EV. With a technical issue, they refuse to call about updates. They didn't let us know about when a part was in when it's been 4 months of not being able to use the main screen in the car. We've had to call multiple times to see if anything had been updated. There seems to be no communication between departments, and again a real disdain for EVs. read more

If only we read reviews before going here. First off, the loan officer told us the intetest rate through gmc was 5.6% and that's what we would pay. We were in a hurry, didn't read the contract (i know, dumb on our part). The interest rate is 11%!. Then, we had trouble getting our title from them to get the vehicle licensed. Now, trying to get the gap insurance cancelled... since November! We have had to constantly call, they will not return phone calls. Absolutely no way would we trust them to work on a vehicle, thank heavens we haven't had any trouble with our truck. Spare yourself a headache, shop elsewhere. read more

I bought a vehicle back in April 2024. My lienholder never received my title. The vehicle has since been totaled as of December 15. I'm not able to be paid out from my insurance company due to not having a title. The title clerk claims it was a "CDK issue" that they have to reach out to their representative about the matter. But now blaming it on the state. I will be filing a complaint with the Department of Motor Vehicles. My buying experience here has been nothing but awful. When we first purchased the vehicle, the finance Manager tried moving the numbers around after we told him we did not want a service contract multiple times. He took the service contract out but the price never changed. It wasn't until I called him out on it that the out the door number changed. If you don't mind waiting 8+ months for your title this is the place to go!!! read more

We were trying to buy a Trax until we had to walk out of the finance office. My wife and I have 800+ credit scores and still got a pre-approval (5.89%) for an auto loan. We wanted to see what they came back with (7.4%) and admitted they can get lower. They want to support GM and figured we can pay more. Even so there are more things to consider outside of rate. When we pulled up, we witnessed terrible treatment of another couple. We heard "you are getting almost 9K off and you don't want it? Here let's go find something you can afford" We were provided a high rate and were told "we like to support GM" and "you have to marry the car and date the loan" or "you round up at Mcdonalds why not here" or "we like to add customers with great credit to the GM portfolio so it helps others get a loan" or "it's only $18 a month difference". So, we walked out and Finance manager (Jason) said they would call me the next day to follow-up. Never received a call or email from anyone outside of one telling me the price went down on a vehicle we weren't even looking at. I have never felt punished for excellent credit! We bought a car yesterday. The whole mazda buying experience was incredible. Lou Fusz Mazda thanks you!!! read more

I dropped off my ZL1 Camaro to have an oil change. The car had 5750 miles on it. When i got back there it had 5769. I checked the car and found that the front left rim was damaged. I went back inside and asked who took my car for a joy ride and damaged my rim. The manager said no one drove my car. he said he would order a new rim and install it on Friday. I went back at 10:30 to have it installed and waited 10 minutes i asked one of the employees how many miles did my car have on it. He started yelling I'm not the one don't start with me. I said whatever i was just asking a question. The main manager came in and told me to take my car he's not fixing it. Don't take your car here ever. read more

Rich, the finance guys, was very unprofessional. We bought a brandnew car with 5 years/60k mile warrantee. He said that we had to buy an extended warrantee in order to get a loan from GM finance because we were first time buyer. We told him, this was our third car. So, how could it be the first? He was friendly before we told him we didn't need an extended warrantee. After we told him, his professionalism turned 180deg from friendly to completely jackass and rude. read more

THEE most helpful information I can provide someone in need of a vehicle, DO NOT GO TO THIS DEALERSHIP. Poor communication, lack of professionalism and will leave a potential buyer feeling abandoned. I went to 3 dealerships in search for a car. 5 star just did have the newer vehicle I was looking for but they will make the appropriate effort to sell you a vehicle. Jim Trenary (got their business info in mail), ignored me for several days after submitting my information and treated me second rate after having to physical go there to demand answer. In short, someone tell Will and Ethan to go consult with Steve at LOU FUSZ CHEVY. Steve and Lou Fusz are the definition of excellence!!! Lou Fusz! Lou Fusz! Lou Fusz! read more

I have had a love hate relationship with this place. Purchased many, many cars here! Sales was always very predictable, straight forward and great. It WAS the one steady for them. It covered the horrendous service dept. 4 years ago I took an express 3500 van in for a gm upgrade. Paid $220 and when I left they said " we couldn't do it " They still charged me! I complained and after 2 week they refunded. Next was 21 I took NEW silverado for fog light upgrade. Again they charged $251 to flash BCM and once again no luck! This refund took a month. 2023 took in wife's car for issues that are literally all over the internet and they said " sorry cant fix" . SAME car was also purchased here, and still owed features from 14 months ago. They kept it 5 days and said " we don't have parts, after calling us to say parts in! 2024 took my C8 in for first oil change, was told Id be in and out as I had 7am waiter appt. After 2 hrs of waiting I walked around back to see my car sitting there. Thinking it was done I asked and was told, "its not done will be a while! " just because you made a 7am apt does not mean thats when you get in". I wrote a review and Nick the service manager called and offered to make it right. He also got my wifes car in the next day for parts owed! Well done Nick. Last week I inquired on a specific truck to buy. 8 hrs later I got a generic response from this child named William Young! I responded with a question and 2 days later I got another generic one liner. Yesterday 04/02/24 I called William and told him I wanted a specific 3500hd. He said he would handle in am. At 11:00am, after he got bored on social media, I get a message saying" someone else has a deal on it working." He claims they don't sell new cars on Tuesdays. He then sends the most childish email with numbers( will post) . After I sat there I got on the GM site and located a truck in town that was actually the High country edition. More than I wanted but lets see. I sent the " test drive " email. 4 minutes later I got a call to see what questions I had. I said I wanted it. Credit app, approval and done in less than 2 hrs! The best part is IM OUT OF TOWN!!! William young is a clown that does not deserve a mop job! He could care less about anything! This other company has my business for life! 91k deal in 2 hrs and they valued me as a client. read more

Jim Trenary Chevrolet - Check out this email!! 2 year old William Young! - Car Dealers Near Me - O'Fallon, Missouri

Ryan Ewald in sales arranged for purchase and shipping of my Equinox EV to California. Easy and smooth transaction. Great service and price. read more

Horrible service department! They said they had an opening Monday but did not work on car until Friday. Rude at times. Won't go back and they burned a bridge for me buying a car there. read more

I brought my car here for a simple oil change and unfortunately had a couple little issues after I left. The service, wait time, and experience at the dealership were all as to be expected... the person I worked with directly appeared to be professional and knowledgeable. However, I then went home and realized I didn't have my paper report in hand. And one of my headlights was suddenly out! So I had to call and ask... "What showed up as a problem on your inspection?" -- and then drive back out so they could fix the headlight (which was not a problem until the oil change). Too bad they didn't catch this and fix it while I was actually there for the job. But in the end, it turned out resolved. read more

Jim Trenary Chevrolet - Nice waiting area - Car Dealers Near Me - O'Fallon, Missouri

can you give 0 stars? Jim Trenary Chevrolet basically stole $1300 from us after telling us that we "needed" to pay these to get of our of state plates and registration. that was 5 months ago and we still haven't received the correct paperwork to get said plates. nevermind our plates are now not current and who knows what fees we'll have to pay. Jim Trenary cheverolet refuses to return phone calls, emails and facebook messages. (actually blocked me do they didn't have to deal with me). read more

My mom took her car in for service and the tech said when he pulled it in the bay the check engine/battery light was on. Told my mom to leave when they gave her an outrageous quote to do the work. I picked up the parts to do the work and when I opened the hood to look at it, the alternator pigtail had been pulled and tucked away. Those don't just come unplugged and hide themselves. They were trying to take advantage of a older woman. Beware of the shady service techs there!!!!! read more

This is by far the worst service department I've dealt with in my life. And I've owned a lot of vehicles. First off, even for a simple oil change, you can expect to wait hours. Every. Single. Time. Whether you drop off the vehicle or sit painfully in the waiting area with all the other suckers. Since I have a fleet vehicle and it's close to my house, I go here. Not anymore. I'll drive the extra 20-30 minutes from now on. Let me start with just calling the service department. Every time I call, the ladies answering the phone are laughing and are too distracted to take good notes. They have to take notes because they'll pass you off to one of the service guys, who never answer anyway. So they do the "oh give me your name and number and he'll call you back"...only to NEVER call you back. On multiple occasions they've had my truck to fix something. First, don't buy a GM. I never would own one myself, and having this truck just confirms why I've never wanted one. But for minor issues like changing a damn taillight, they've kept it for 3 days. THREE DAYS! For a scheduled appointment. Had it over a week for an oil change and to change the tires. Never changed the tires because "yeah man, our tire machine is broke and no idea when it'll be fixed". Every time they don't get the work done they come up with some BS excuse. But again - fleet vehicle and I don't pay for repairs so I kept coming back. These are just a few examples. But management at that location needs to wake up and pay attention to the reviews they're getting online instead of disputing a bunch of them, because the low reviews of their service department are legit. Couldn't tell you how the sales people are because even if I ever did buy a GM product for my personal vehicles, I'd never shop there. read more

When I brought my car in at 7:00am on a Wednesday, I was first told that there was a long line of cars ahead of me with their check engine lights on, which doesn't bode well for Chevrolet in my opinion. When I was emailed the approximate time my vehicle would be looked at it would have been on the same day (Wednesday) at 3:30pm. I didn't hear anything from the dealership at all on Wednesday or Thursday, so I decided to call on Friday. I was then told that they had still not gotten around to looking at my vehicle and said that because of the holiday weekend, the first opportunity they'd get would be the Tuesday after Memorial Day. My car still hadn't been looked at by the end of the day Tuesday, so I went ahead and picked up my car and brought it to a different dealership to look at, and they did more for my and my vehicle in ten minutes than Jim Trenary did in a week. The second location had my issue diagnosed and fixed in less than 24 hours. Jim Trenary lost a customer with me, my immediate family, and I've also been telling others to avoid Jim Trenary at all costs because of the poor customer service, poor management in the service department, lack of loaner cars for customers, and the overall lack of communication and empathy. I will be going elsewhere from here on out for any future vehicle repairs, oil changes, etc. and possibly even sales (though I've been satisfied with sales in the past). A deeper look into operations in the service department needs to be done. read more

Be VERY Careful Working for or having anyone you know work for this company. They are refusing to pay a 19 year old young man for hours worked that can be very easily proven. Just want to make it difficult for these young people they have working for them by not paying them correctly or not paying them at all. It is very sad when you have to make a small claims court case as well as file with the State Wage and labor for 32 hours for a minimum wage job. I didn't know Jim Trenary was doing so poorly that they couldn't afford to pay the people that work for them. After seeing the 2.3-star review with 104 people I now know it isn't just an isolated event or a few unsatisfied people, this is a culture of bad business practices. I am glad to say we won't ever have to deal with them in the future. read more

KNOW YOUR WARRANTY! We had our car towed here. We bought the best extended warranty. Service dept called and wanted to run a diagnostic test for $450! I told the man to check to see if it's covered under warranty. He tried to explain to be normally this test was not covered. I feel like he didn't want to put in the extra steps to go through warranty company. Told me it may take several hours. I told him just to keep me posted. Then at the end of the day he calls back with great news (insert eye roll) my car is fixed and the warranty company covered all diagnostics and repairs. Know your stuff and ask questions! This guy was eagerly ready to take my $450 read more

November 8th, tow truck took the car back to Jim Trenary to repair the crankshaft pulley/harmonic balancer. That evening I asked him to get pictures of the tool measuring the crankshaft to make sure it was not bent, Nick assured me he would do that. He did give me $500 in GM reward points for all my trouble. November 9th they had it up on the hoist, they did not use the pucks used for lifting a corvette instead they lifted it right on the rocker panels, yes, the fiberglass that had finished paint on it! Yes, it did splinter the fiberglass in at least one location. There were previous cracked spots in the same area, but this was brand new completely clean, freshly opened up fiberglass. Nick agreed to repair it. They had the crankshaft pulley/harmonic balancer removed. I was able to see that the crankshaft and crankshaft pulley/harmonic balancer had been galuded from the pulley being loose on it. Nick assured me that it would not hurt anything, and he was going to reinstall the same crank shaft, pulley/harmonic balancer, and that this would all be documented on my paperwork. So again I asked him to get pictures of the tool measuring the crankshaft to make sure it was not bent. I also asked him to change the oil due to the metal filings mixing with the engine oil and to have the mechanic put torque marks on the bolt and pulley. Nick assured me he would do all of that. November 13th I get the car back and no he did not get a photo or even remeasure the crank, no he did not change the oil, no he did not document the damage on the crank or damage to the body on the paperwork. His mechanic did put a torque mark on the bolt, but he used white rainbow, glitter, fingernail, polish to mark it. I called Nick a few days after and he said he was working on getting an estimate for the bodywork repair and he would send me some documentation of the damage that was done. So I gave him some more time and I called him back. He still did not send the documentation. He said I could drop my car off with him and they would take it to the body shop or I could take it there myself, although the offsite location that he said they use was a whole other county away. 40 minutes away from the dealership and an hour and 10 minutes away from my house. I was no longer comfortable with my car in his hands. Since they're open the same hours that I work I have to takeoff work to take it there myself. All while there are five or six different locations that he could use right there in our town. I called Nick back and I told him it was ridiculous and unreasonable to send me over to the next county to get my car repaired when he damaged it and I requested that he figure out a way to have an auto body shop right there in our town do the repair work. He said he would look into it as well again he would send me the documentation for all the damage done. It's been about two months since he damaged my car. Still I have not received any documentation about the damage from him and he has not reached out to me of course. So I called him, he said he cannot send me documentation because he cannot re-open my paperwork and he cannot create any new paperwork so I asked him to send me an email just simply stating what transpired and he said no I'm not going to do that. He also stated that he cannot have the bodywork done anywhere else other than his "SPECIAL" location in the next county. read more

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Great experience! Spoke to Tony R. on the phone explaining what I wanted and didn't want to spend hours sitting at the dealership. He told me he promised this experience would be just the opposite. He asked a few questions and had me approved by phone within minutes. We discussed a time to come in and sign the paperwork. Went to the dealership and walked out with keys, car wash, and full tank within 2 hours. This is my second vehicle purchase from this location, and I wouldn't go anywhere else. Thank you, Tony, for being kind, patient, and knowledgeable! I love my new Chevy Trax! read more

If you ever need your car or truck serviced, Jim Trenary in Ofallon is a great spot to get work done. Great service, knowledgeable workers and just a very easy process. I can't recommend this place enough! read more

I took my Suburban in bc the front camera was unplugged and causing the parking grid lines to not show up while backing up. It needed to be plugged in to be calibrated. I could see the hanging cord inside the grill. When I called I explained the 2 concerns 1. The front camera was unplugged 2. The grid lines on the front and back camera are not working. I came to pick up, paid, and the front camera was plugged in and on but the grid lines were still not working. I went in and John said he didn't know why that was and couldn't help. He suggested I should take it back to where I purchased even though this is a Chevrolet service dept??? Then said I needed to go speak to sales and see if they could help me....again this is the service dept. Why don't they know how to service their technology?! Sales dept said that we need to talk to service dept. Went back to service and John said that it will be another $225 to have them look at the camera again. The original issue that was already paid for was never corrected. I left without resolution. This employee was unknowledgeable, undertrained, and should not be working in such a position. Poor customer service. Did not complete the job. Tried to make me pay a second time! This is unethical business and should be reported. read more

Spray in bed liner repair. Service department had my truck for 2 days and still did Not fix it. Only reason I am taking it back is because it has a lifetime warranty. Told me it wasn't the sprayers fault. Well then who's fault is it cause I'm ticked off! Spray so thin I was able to peel back old damage. How is that supposed to protect the bed of my truck!!!??? read more

Jim Trenary Chevrolet - Car Dealers Near Me - O'Fallon, Missouri

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If you walk in and Ian is at the desk, save your time and just walk away, guy doesn't give a shit about time, money, and will argue that you need an appointment, when in fact you have an appointment. We have a new vehicle it's the first oil change, and the guy wants to argue... since when does an oil change take OVER two hours with an appointment? Then I go check in it and he wants to be combative about it? I say something and it's have a nice day sir, I will tell you what Ian can do with his have a nice day shit. just do your job, don't be a dick, and argue when people are upset... another guy took over the ticket and got it done ASAP. The sales team is great here, but the service side lacks seriously, I know people don't want to work, but something more than having a heartbeat should be a requirement. Oh and fuck you Ian read more

I had my car worked on because the only place that could read the code for my engine light was a Chevy dealership. I spent $1000 to fix the problem just for my car to have more issues after and now I am spending another $800 to fix the same problem as before. read more

Bought a brand new Corvette C8 from Matt Malone (finance mgr). I got scammed on the APR and on the down payment. BEWARE, dont pay cash. He will "misplace" the funds and will not release the MSO unless you pay AGAIN. Contacted the General Mgr/owner to investigate, and NEVER heard back. Complete SCAM read more

Jim Trenary Chevrolet - Down Payment - Car Dealers Near Me - O'Fallon, Missouri

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I took my car in as the engine light was on, after a quick test they told me it was low on Freon and filled it up for a whopping $750 dollars. They said the machine that does the testing was expensive but I'm sure they have made their money on it if this is what they charge to test one car! read more

I purchased a 2023 Chevy Colorado from Jim Trenary Chevrolet last July . To make a long story short I ran the truck through a car wash and after going through the blowers i got a dent in the roof . Come to find out there was a bulletin put out by GM that there has been a problem with the roofs popping and to contact the dealership where the truck was purchased at and they would repair the damage . After contacting Trenary numerous times saying they would get to it in a few weeks . Well now almost 10 months later still nothing . Once they get the sale their service is horrible . This was my first purchase from Trenary and will definitely be my last ! So moral of my rant is beware of Trenary !! read more

I've had all good experiences at Jim Trenary. Blake S. has been super helpful every time I've had a question or needed help. I would definitely recommend Jim Trenary Chevrolet and definitely ask for Blake! read more

Jim Trenary Chevrolet - Car Dealers Near Me - O'Fallon, Missouri

I am having mechanical issues with my 2021 Silverado Trail Boss, with 3500 miles, which is under warranty. I called a week ago and was told over the phone as long as I made an appointment and if they would have to keep the truck, they would provide me with a loaner vehicle. I showed up at my 2:00pm APPOINTMENT today and was told they would not be able to look at my truck for two days and could not provide me with a loaner vehicle. They were great to me while selling me a vehicle and collecting my money, but don't care about their customers once the sale is done. I'll find another Chevrolet dealer for future purchases and maintenance. read more

When getting the new battery for my Bolt EV, they kept loading it with the wrong software and saying it was charging 100% since the light on the hood indicator was solid green. The tech didn't know that if the software has it set to charge to 80% (instead of 100% like it should be after a new battery) that the hood light will still be solid green, but instead one has to open the door and look at dash indictor to see it is only at 80%. After them not doing it correctly twice, I took it to another dealer to have them install the correct software. They did it first try. They have also replaced my radio as well. When doing so, they didn't connect the antenna properly nor tape/secure it properly that it eventually started coming loose and I lost AM/FM reception. Due to another dealer being closer to my work and the above battery charging situation, I took to the other dealer to look into the radio situation. I paid $400 to get the antenna connection fixed because it took them several hours to dig into the dash to figure out what the problem was. After getting it fixed Jim Trenary wouldn't reimburse me nor the other dealer for them having to fix it. I would not go to this dealer for repairs nor anything else. They are incompetent on many levels and don't back their repair work. read more

2020 truck under warranty and this dishonest service department charged me to reprogram the ECM for a emission fault. They claimed it was not a warranty item but listed the warranty claim number on the service invoice. In addition, charged me $125 for an oil change that Weber Chevrolet did for $75. These people are DISHONEST. Go to Weber Chevrolet...they're not crooks. read more

If you're looking for an honest dealer, keep looking. My husband and I decided to go to Trenary because my father-in-law had bought a few vehicles from there (he is a fan of Chevy). In July of 2017, my husband and I bought a brand new Camaro Convertable. It was probably the easiest sale that Chris Jackson had ever had. We paid sticker price and the only thing that we asked in return was that they give us 2 years of free oil changes (a cost of about $200 since I don't put a whole lot of mileage on my car). They agreed. Well today, after taking 2 hours to change my oil and rotate my tires, they refused to honor that agreement. I even stated when I brought the car in that the sales manager had agreed to 2 years of free oil changes when we bought the car. Instead, they want me to go home and find where, in writing, they agreed to give me free oil changes for two years. After the snow and ice that we have had this winter, my husband and I are in the market for an SUV. We are also in the market for a new vehicle for our son (used). We would rather drain our eyes with white hot needles than buy another vehicle from these slimy, dishonest, group of lying shysters. I will absolutely never go back as long as I am alive to any dealership associated with Jim Trenary. I don't know how much a salesman makes in commission off of a new SUV sale, but I really hope that the $77 that you got from me today was worth it. read more