We've been using Paradise Pools for over two years, and Ethan has been absolutely outstanding. He…read morehas consistently maintained our pool twice a week, and we couldn't be happier with the level of service he provides. Living in Palm Springs, pool maintenance is a year-round commitment, and Ethan makes it effortless. He's dependable, knowledgeable, and takes great pride in his work. Our pool is always crystal clear, clean, and ready to enjoy. Honestly, I can't imagine what condition our pool would be in without Ethan. It would quickly become our responsibility to maintain, and with the Palm Springs climate, that's not something we have the time or patience to manage ourselves. If you're looking for a reliable pool service, I highly recommend Paradise Pools. Ethan has given us complete peace of mind, and we're grateful for the exceptional care he provides week after week.

They are nice people....but not only could they not keep the pool salt or PH balanced but they also…read moredamaged a lot of property repeatedly. I had them for about 2 years. I switched and after a year with this new company I can say this is not normal. They overcharged for everything. They destroyed plants breaking branches, lawn - pouring pool water on it (still can't grow back) and when the pump broke they said they'd maintain the water while we waited for repair. They not only didn't maintain it but I had to drain it 3 times in 2 months because they could even get the water balanced from scratch. They were also dishonest on occasion about repair and showing up. Nice people but not acceptable service. I caution anyone from working with these guys. It's expensive and the damage is even more expensive.

Hector Frias has been cleaning our pool for five years, ever since we moved here, and we wouldn't…read morechange for the world. He's knowledgeable and prompt, always letting me know when something needs attention, and as I'm a first-time pool owner, guiding me through work that needs to be done. He's arranged to have my defective heater replaced, and coordinated the resurfacing of my pool and spa in 2021. You can't go wrong with Frias Pool Service.

The owner Hector is a good man and reliable. He came out about an hour after I called! Nice guy to!read more

"very pleased with the end result. Pool Equipment installation, & replastering. All done in…read moreprofessional and timely manner. Thanks guys. Mary Diaz

My experience with Sunkist Pools was extremely disappointing and ultimately resulted in litigation…read morethat ended with a judgment in my favor. The problems went far beyond a simple disagreement over the finished product. In my experience, the project was plagued by missed deadlines, repeated delays, days when workers were supposed to show up but did not, poor workmanship, and an unwillingness to correct work that I believed was clearly unacceptable. ### A 60-Day Project Took Approximately Five Months I was told the project would take approximately 60 days. Instead, it ultimately took about five months to complete. Throughout that period, there were missed deadlines and occasions when I was told work would be performed on a particular day, only for no one to show up. The repeated delays and uncertainty made an already significant construction project much more frustrating than it needed to be. ### Workmanship Issues I also had serious concerns about the quality of the finished work. One of the most significant problems involved a masonry wall. In my opinion, the workmanship was unacceptable. Among the issues I observed were uneven grout lines, misaligned masonry, almost every block was damaged, the wall was not plumb, and a portion of the wall appearing to sit partially off its foundation. Rather than satisfactorily addressing my concerns and making the work right, I felt I was repeatedly expected to accept workmanship that I considered substandard. I had similar concerns about tile work. When I pointed out what I considered shoddy workmanship, Al Braun's response to me was: "That's the way we do it in the desert." That response summarized much of my frustration with the project. I wasn't asking for perfection; I expected the work I paid for to be performed professionally and for legitimate workmanship concerns to be corrected. ### Demands for More Money The payment issues were equally concerning. Despite the fact that I had already paid Sunkist Pools for work that remained incomplete, Al Braun threatened to stop all work on my project unless I paid additional money in advance. I found it particularly troubling to be pressured for additional advance payments while work I had already paid for remained unfinished and I was still raising concerns about the quality of the work. ### Equipment I Had Already Paid For I paid over $10,000 in advance for pool equipment. Several weeks later, it had still not been delivered. Despite Sunkist already having my money for that equipment, when I questioned when my equipment would actually be delivered, Al Braun told me that he decides when my equipment gets delivered. As a customer who had paid for the equipment weeks earlier, I found that attitude and response unacceptable. ### The Dispute Ended Up in Court The dispute ultimately resulted in court proceedings, **Case No. CVPS2505486**. The court entered judgment in my favor, awarded me attorney's fees, and the mechanic's lien against my property was removed. Prospective customers do not have to rely solely on my description of the legal dispute. I encourage anyone considering Sunkist Pools to look up Case No. CVPS2505486 and review the public court record for themselves. ### My Experience I hired Sunkist Pools expecting a professionally managed construction project that would take approximately 60 days. Instead, my experience involved a project that stretched to roughly five months, missed deadlines, no-shows, workmanship I considered unacceptable, resistance to correcting that workmanship, demands for additional advance payments while previously paid work remained unfinished, disputes over delivery of equipment I had already paid for, a mechanic's lien, and ultimately litigation. Based on my experience, I would not hire Sunkist Pools again. If you are considering this company, I recommend documenting everything, getting all schedules and promises in writing, carefully monitoring payment requests against the work actually completed, inspecting the workmanship closely, and researching the public court record before signing a contract.

most dishonest com ever met, water pool was green, main guy always wearing headphones so never…read moreheard when try to contac, way over priced for services not performed even tech assigned to my location stated in my face that he is not aware of neither know how to check neit replace or check inside the filter bucket I have pictures of my damaged filters

DO NOT BOOK WITH THIS COMPANY!!! I hired this pool service and was disappointed with the quality of…read morework. Despite paying for service, my pool remained green and did not appear to be properly maintained. I had concerns about the professionalism of some employees and felt uncomfortable during interactions. Based on my experience, I would never use this company again.

My pool company recommended American Leak Detection of Palm Springs based on several of his…read morecustomers' experience. I am very pleased to add my experience and satisfaction with this company. The office person clearly explained how the process would work and the cost. Robert came on time and went right to work. He clearly showed me several locations that had issues and why. Robert investigated all the areas of the pool as well as all the equipment. The resulting report was thorough and easy to follow. It was a pleasure to work with Robert and more importantly I felt confident in his findings and recommendations. If you think you may have a pool leak, you probably do - chemicals, salt, high water bills - a sign you need to call American Leak Detectors of Palm Springs 760-465-1368.

The field tech Ron Silva was professional, courteous and knowledgeable…read more He put our minds to ease. Excellent work!

I called to get my spa fixed. Originally Dennis was great. I paid $306 for him to repair a panel…read moreand then crickets. It was like pulling teeth to get a response. He said when the panel came in, he would go install it and then I never heard anything back. I had to follow up several times he apparently finally went over to the property took a look at it and then left according to the tenant there. Absolutely no communication no response and at this point I'm gonna have to follow a small Claims Court, Monday just to get my money back. Awful experience. Do not use this company!

Dennis is the best! He clearly has a love for this work and it shows in his professionalism, care…read moreand communication. He maintained our in-ground pool and spa for many months until we moved, brought the water chemicals up to the perfect balance and kept everything sparkling clean. His communication, easy texting, was always fast, friendly and responsive. Great guy and great job!

Initially, I was very impressed with the responsiveness of Rolando, who is very good at…read morecommunicating both via phone and text and he came to my house to do an evaluation of the pool refurbishment/ remodel project and appeared very very knowledgeable, and personable.

He was unable to complete the pool in a timely manner and eventually had to find another contractor…read moreand tear out some poor workmanship.

Great service, reliable, always keeps the pool at its best. Thank you Osman for always being a…read morereliable company and keeping our pool sparkly clean and looking beautiful.

They are so communicative! As someone with a prior service that didn't ever tell me something was…read morewrong it was a nice change. Fair prices, I think and they get the job done!

Manuel Ramirez Lopez, of Desert Sunrise Pools, was referred to us by our pool guy…read more We knew that our pool refurbishing would be a big job. We wanted the old concrete deck removed, tile replaced, new pool coping, a Baja Shelf added, and a new path along the side and front of the house. On top of that, we picked the slower, but much hotter, months of July & August for the project. All of the pool work would have to be done in conjunction with a new exterior paint job for the house and the installation of low-water usage landscaping. Our landscape project was designed and overseen by the very capable Roosevelt Alvidrez of Elements Landscape. Manuel promised he that he could work seamlessly with Roosevelt and any the other contractors on site. This proved to be the case. Since I was out of town over the summer, my wife had to w with Manuel for feedback and to offer suggestions while the work progressed. The team was always timely. We never felt like they abandoned us for days at a time to work on another job. We also had added few "change orders." Manuel rolled with everything. We warned out next door neighbors about the project and they also had no complaints. Thank goodness! Singing a contract with Manuel was easy and payments were handled accurately and with no drama. Manuel deserves his 5+ stars for delivering us such a wonderful backyard pool oasis. There is no reason why he cannot do the same for you! Be sure to check out the attached pictures for the full story and to meet our Bilbo! Feel free to DM me if you have any questions.

From the owner: We are a locally owned and operated company specializes in designing and building custom pools. We…read moreprovide customized solutions for all of our clients. We offer a satisfaction guarantee for all of our clients to ensure your comfort. As you can see we focus on attention to detail and quality of our work. Call us today for your free consultation!

Pool was beautiful the day it was finished but deeply disappointed with the quality and durability…read moreof this firm's work. Strongly advise looking elsewhere. I won't air my grievances here, but feel free to message me for specific details.

Contractor does not stand behind warranty and is also no longer licensed. CSLB gave them 7 days to…read morerespond to warranty claim about unlicensed work. They did not. So now we pursue this in small claims. Be careful who you hire to build your pool.