I have been in the area for several weeks on a business trip and I have been to this restaurant twice. The other ratings posted do not compare to my dual experiences as they have met all of my expectations. It is a chain restaurant so there is not much wiggle room for deviation from the recipes but both time they have been spot on with all of my customizations. The people at the drive up window have been pleasant and the overall experience was superior with fast service and a smile. 10:10 will return again. read more

Yesterday we ordered subs to eat while we were watching soccer on tv. I was about 3/4 of the way done with mine when I noticed something dark in my sandwich. Thinking it was just off colored lettuce or something, I pulled it out - and it was a dang dead bug!!! I freaked out and pushed my plate away asking my husband to check and confirm. Yep, he confirmed it - a black dead bug was in my sandwich. I won't ever go back to this location. read more

Minimum wage, minimum skill Ordered a sandwich here with no mayo, got a sandwich with mayo... it's one thing if it's something I can take off, but a sauce... come on... who ever is working on March 18th, 2025 should be reevaluated in their employment... read more

Wendy at Jimmy John's went above and beyond for us. We placed a large order and Wendy made sure that we had every order correct and packed extra bags because she knew we would need to keep them in a cooler. She also packed mayo and mustard for us. Maleek, who delivered the order, was courteous and helpful. I highly recommend this location. read more

Service with a smile! i stopped to pickup a quick dinner tonight. While I was there a difficult customer came up. The Manager Ebony handled the customer with courtesy, ensured my order was timely, and put the bank card that I left up for safe keepings! Thank you Ebony for your professionalism and integrity this evening. read more

Just went there to order a sandwich. The STORE MANAGER was scratching head and wiping her nose then proceeded to start moving meats/cheeses from the back counter where they do the online orders to the main meat counter. She didn't wash her hands nor wear gloves. Absolutely disgusting!!!! read more

This maybe the most ridiculous one star review but here I am. I have gone here a few times with the same issue. My sub is fine, it's to be expected as it's Jimmy johns. My issue is with the kicking ranch. I have to pay 65 cents and I get an almost completely empty or less had full container of kicking ranch. We're taking over 4 times now this has happened. I meant to check before leaving today and was busy. This is ridiculous. I'm fully aware but, come on. If you're going to charge me make sure you at least give me my monies worth. read more

Jimmy John's - 1-4 full kicking ranch - Sandwiches Near Me - Hanover, Maryland

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30 min with two cars in front of me to get to window! Ridiculous. Then waited 5 min to get someone to come to window. Looked in window and employees were laughing and joking. read more

I placed an order at 6:05 and I had to call twice to find out where my was. When I called they wouldn't answer and when they finally answered I was told they were busy! I should've ordered from somewhere else. read more

They will LITERALLY ALWAYS get your order wrong. ALWAYS. Ask for no lettuce? Get ready for ALL THE LETTUCE! No mayo? Joke's on you because they're giving you EXTRA MAYO! You want jalapeño chips? Tough luck, you'll get salt and vinegar and shut up about it. read more

Wow - wow - wow best sub in Maryland! Absolutely the bestest. Their delivery service is no joke! Freaky Speedy! read more

Jimmy John's - Gargantuan! - Sandwiches Near Me - Hanover, Maryland

Today is customer appreciation day so I decide to take advantage of it for the first time. The line extended out the door, as to be expected with any good promotion, but had a steady pace. I looked online ahead of time to decide what I wanted. There isn't a lot of choices and that how they're so freaking fast LOL . An employee was outside with a notepad to help people with their orders and this made it go faster. I ordered a turkey Tom and actually enjoyed it. Simple sandwich simply made read more

Jimmy John's - My Double Meat Turkey Tom w/jalapeno chips for crunch lol - Sandwiches Near Me - Hanover, Maryland

Ordered online, did a pickup. Got home to find barely any turkey on my sandwich. Is this what you call a Turkey Tom??? Literally, just bits of turkey and a ton of lettuce. Tried to leave feedback on there site, and keep getting runtime error message. So disappointing! read more

Jimmy John's - Disgrace of a "Turkey Tom" - Sandwiches Near Me - Hanover, Maryland

My son was just fired from Jimmy Johns in Hanover, because he had a concussion and couldn't drive. I'm sitting right now at the ER with him waiting for a CT scan. They told him that he had to get his shift covered or he couldn't leave. He couldn't see straight to drive, so he refused. The district manager told him to go to urgent care and don't bother to return again. There is no contact information to take up with anyone higher in the organization, so I'll put it here. Please don't bother with this franchise. Not only do they do this, but they under reimburse for delivery mileage and they refuse to pay for the time their employees spend getting in and out of uniform-in violation of the FLSA. read more

My friend and I both went and ordered the same sandwich and they literally came on different types of bread. Then they initially gave us the wrong order, then when we finally got our correct sandwiches, they were on different types of bread and mine was completely wrong. I ordered a beach club, no mayo, no tomato, add bacon. I'm pregnant and this was EXACTLY what I wanted. I got the exact opposite. There was tomato and mayo, and no bacon. I'm mostly annoyed, because I paid extra for bacon. read more

Jimmy John's - I ordered a beach club, no mayo, no tomato, add bacon. I received a sandwich that had mayo, tomato and no bacon. I paid extra for bacon. - Sandwiches Near Me - Hanover, Maryland

This spot just opened not to long ago, and is already one of my favorite spots. The associates are friendly, and very helpful. The food is awesome, and I cant wait to test the delivery to see how fast they are...lol. My one big issue with chains that do subs is that they never have enough meat, and so i typically have to buy extra....not here! This may have been the first time I couldn't finish my sandwich, and they didnt need a foot of bread to do it. Great start! Will review again down the line. The 3 is because they're still new. read more

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The drive thru was extremely slow and when I pulled up I had to ask the cashier to put on gloves. Then my sandwich wasn't ready and I saw that more than 2 people on the sandwich line and the cashier didn't have on masks. The cashier even went to make a sandwich, I'm not sure if he changed gloves since he was handling money. When I asked, he said they got busy so everyone is helping out. My concern is that when you have more sandwiches to put out you you don't take the necessary precautions to prevent the spread of COVID-19?! I can accept slow service because of safety but slow and sloppy? I promptly cancelled my order. Won't be back to this location... read more

Finally, a Jimmy John's close to Fort Meade AND it has a drive thru! I've been numerous times over the last few weeks and my food is typically done before I even get to the window to pay! Awesome service and the employees have been super friendly! read more

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My husband, son and I preordered on the JJ app first thing in a Sunday morning, having just arrived from the airport. Not only were the sandwiches not done by the time we arrived, but they were inaccurate -- missing key ingredient components listed clearly on the order. The bathroom was messy even though it was first thing after opening and the staff was incredibly slow. There was nothing "freaky fast" about the experience as I watched a line of people waiting to put in order at 11:15 on a Sunday morning with three people behind the counter! read more

Store was covered with employees leftover lunch and trash. Ordered an unwich and was given an open faced salad and told "people order them like this all the time, so this is how we make it." When asked to fix it, they just gave us an extra piece of lettuce. Won't be visiting this location again! Super disappointed. We were the only customers in the store at the time too. read more

Jimmy John's - Italian night club unwich - Sandwiches Near Me - Hanover, Maryland

Wow the best tuna on French bread possible from a fast food restaurant. It was neat, tasty and fresh! Great tasting tuna, and the provolone cheese is folded imtowards the outside of the bread which makes the tuna stay nice and neat when you take a bite. They also have the option where you can take out the bread on the inside and that saved about 110 cal! read more

Jimmy John's - Sandwiches Near Me - Hanover, Maryland

Am still waiting over 40 minutes for a little John that takes all of 3 seconds to make. Absolutely shotty service.

Ordered via DoorDash ....order marked as completed over 20min ago but the food never showed up. Called the store to ask where my order is or where my refund is. The gentleman on the phone passed the phone off to a coworker who stated they had NO bread. So, I asked where my refund was & why would they mark an order as complete when it wasn't? Coworker claimed they were only now making bread & would "eventually" complete the delivery order. Highly unprofessional read more

Unprofessional, rude, attitude, untimely, not truthful, worst customer service, not enough staff to properly run business, unapologetic, sloppy sandwiches. Tip for the lady working today, if you are having a bad day dont take it out on your customers. Its bad for business. And dont mumble stuff at the customers when they are leaving the store and you should wear a mask to cover your face and not only your chin. A simple apology for the long wait would have been fine. If you are short on staff then talk to your boss to hire more people. Freaky fast out of business with that attitude and service. read more

Let me start off indicating that the Arundel Mills location has delicious food, and it's always made to perfection. However, if you accept an urban socialized standard of customer service or some employees with a ghetto mentality, and horrible customer service, then visit this location. I have given this location 3 opportunities on customer service and the service continues to be deplorable. On 12/13/23 I was the only person that ordered within a 15 min period, and my sandwich was ready before I paid for it. The employee/cashier was cleaning the cooler, never said hello to me, and never took my money. I had to ask if the sandwich was free, and the same employee said I'll be there in just a moment. Mind you, I had the hot sandwich in my hand while she had to finish what she was doing instead of taking my payment. I refuse to return to this location unless the area manager corrects the customer service, and elevate the standards of their employees regarding how to act in a professional environment, as well as appropriate customer service. On food, they receive a 5 star rating, on customer service they receive a 1 star. Good customer service enhances the food experience, so this location receives a low rating. These are young people working and we must teach them, not allow them to accept mediocrity as a standard of excellence. read more

They keep messing up my online orders. It's frustrating. Check your food before you leave and make sure they did it correctly.

I love some Jimmy John's! So, right out the gate they glwould basically have to slap my momma to get a bad rating. Nice staff, quick service (like always) and great sandwich (again, like always). read more

Excellent place. Delivery is accurate and quick. Drivers are very pleasant. Subs are great tasting and always fresh.There is a delivery radius although it's not by mileage, but location. I've seen other posters complain about distance. Guess you live 2.26 miles in the wrong direction read more

I found mistakes in my sandwich. This was due to staff rushing. Keep in pace and remember the ingredients.

This place is always slow. I've lived all over the country, and this is the slowest Jimmy John's I've ever seen. It's really my fault for continuing to come back, but it's the only one near my house. This will be my last visit. Over 20 minutes in the drive through for 3 sandwiches and no one was in line ahead of me. Atrocious. read more

Just stopped by at 9:20 and the doors are locked when both google and yelp hours say they close at 10. Unbelievable.

Kids love this place, but it just ain't worth it anymore. Spent over 20 minutes in the drive thru today for three sandwiches. Only two cars ahead of me at the time. Ain't they supposed to be freaky fast or something??? read more

They constantly mess up your order, forget your drink and take forever for delivery. I waited and hour for a sandwich and nothing was right in it. Let alone the time I got a half eaten sandwich in my bag... GROSS. Save your money and time and avoid this one. read more

Delivery and customer service gets worse every time I order. My son enjoys jimmy johns I would prefer to spend my hard earned money elsewhere. read more

Like they advertise, freaky fast. I have yet to experience anything different at a Jimmy John's anywhere. 5 stars to their franchise guys read more

So today, January 31, 2021, I decided to place an online order through the Jimmy John's app. This was the suggested location closest to me. I placed a very simple order. One sandwich, one bag of chips and one side of sauce. When I opened the bag, after the delivery driver dropped off the food, I was missing the bag of chips and whoever made my sandwich ignored the one simple instruction I had asked for my sandwich. literally half of the order was wrong. After checking out the other reviews about this location here on Yelp, I am not surprised. It sounds like this specific location has many issues. Needless to say, I will not be ordering from this location again. I did not bother to call the restaurant to complain about the missing item, as I used an online code to receive the item for free. So calling over a free bag of chips, would be more of a hassle than it is worth. If I had paid for the item, it would have been another story. Sucks that I wasted the online rewards for nothing, but lesson learned. I would not recommend going through this location and going to another Jimmy John's, if you want to have your meal done right. read more

First timer at jimmy johns, and I was not disappointed! It was super yummy! Bread was really soft, and veggies were crisp and fresh. (I got the veggie sandwich) Staff was friendly and prompt. One star downgrade bc the sandwich was supposed to have an avocado spread in it, and mine didn't :( that would've made the sandwich that much more tasty. Overall, I will come here again. read more

They got my order wrong again, and this time kept the mayo and didn't add the bacon. I wish there was another closer location (you really can't beat a quick, semi-healthy lunch) but if I come here again I won't stray from their menu at all. read more

Do not get it delivered, there I just saved you hours of frustration. If you don't tell them face to face what you want then your rolling the dice read more

Best sub shop! Clean, fast, and great customer service. Will be back again! Got a roast beef sandwich and it tasted fresh. The bread was soft and the tea was great and had a homemade taste. read more