Frequently gets my order wrong. Not once or twice, but often. I'll order using the app, get home, and things I paid for - sometimes the main meat of the sandwich! - will just be straight up missing. I get it, a food service retail store sucks to work at, but I wish I could get better, consistent service from them. If you have another JJ in the area, go to that one. Hell, one on Wornall is rude and they dislike you but at least you get what you paid for there. read more

Some dude in Oakley sunglasses yelled at the cashier when I told him to change his gloves as I was ordering for my fiancee who has Celiac's disease and cannot have gluten. He said "throw it on the receipt, I ain't touching it for twenty minutes anyway". I realize I came during a lunch rush but DANG. Gonna take my jjs business elsewhere lmao read more

Do you know at one point in time I really enjoyed the sandwiches here because I found them to be pretty fresh and quickly made, and different but there's been a couple things that really kind of have taken away from the appeal. For starters, the owner who started this franchise, and I'm talking the very initial owner, is a big game hunter. To me, it really just sits wrong with me ethically. Secondly, there used to be a portion that really set them apart from the other sandwich chains, and that was that they offered sprouts. Not anymore. In essence, they've JUST shown themselves to be sandwiches made quickly. I don't know if that does it for me. If I'm in a pinch and I'm hungry and I just know interest in cooking or making anything on my own, I guess it's an option?? But not really. How to improve: have a PR campaign to better the lives of third world countries where these animals exist. Actually help them. Also, bring back the sprouts. Stand for something and have a meaning. Not just make a buck. The ambience, i've never been impressed with the insides of this place ever. I can't say that the service is all that befitting either. read more

Slowest service ever. Waiting for over an hour for delivery and then I get a notice they've finally sent it with an Uber driver. The Uber driver is on a bicycle. My lunch break will be over if and when the Uber driver arrives. Do not order delivery from this place unless you have several hours before eating. read more

We placed an online order that took 45 mins to make! Just two sandwiches. We got there 30 mins after placing the order to give them time. When we get there the sandwiches are not ready and we had to remind the staff to make our order. Get our order 45 mins later, get home and it is completely wrong!!! Great job Jimmy John's! No longer freaky fast! Location was the Kansas City Missouri Brookside location. Don't go there! Maybe just don't go to Jimmy Johns at all!! read more

First of all, this whole freaky fast concept does not exist anymore. They're slow and took nearly an hour to deliver 2 sandwiches. Then the thing that ticks me the most is that I give East instructions they cannot seem to grasp. Frustrated and disappointed I might as well order delivery from elsewhere. read more

Ordered a sandwich based on the menu. It came with some standard items I was not aware of. When I questioned it, I was met with "look at the menu, it states what comes on the sandwich". Okay, fair. But I pointed out I wasn't aware and that it's been my experience that dressings are usually confirmed when ordering. Dude wasn't having it, literally shoed me off with his hand and no offer to remake the sandwich to my liking or refunding my order since I didn't take the sandwich. Another worker said "this isn't Subway, you don't get it your way". Dismayed I walked out of the store. This occurred on 11/6 at 6:20PM If management decides to follow-up. I know it's hard to get staffing these days. read more

I have given this place so much money for food that I never actually received. Don't waste your time adding anything on to a sandwich, or ordering chips or a drink. Odds are you won't get it. Revised: I added a star because I ordered from them again (it's the only one that will deliver to me and I'm lazy, don't judge me), and after begging them to not forget anything they remembered everything in our $40 order except the straws. Shocked and delighted. read more

Freaky slow - second time here, it has nothing to do with COVID and everything to do with lack ownership at this location.

Freaky fast delivery? It's been over an hour and I am still waiting with no indication my order has even left the facility (per app)

Eating in or picking up at this location is great. My only complaint is that they never have sprouts. Mack is always so nice and really good at his job. The face to face service here is hands down better than any other Jimmy John's location I have ever been to. read more

This location has some incredibly kind people working the front! I always feel very welcomed and often see a group of other regulars like me that enjoy dining in to enjoy the atmosphere. I always get the #5, can't go wrong with a side of ranch too! read more

Slowest possible delivery you can imagine. Management is disorganized and inexperienced. They complain that they have a huge territory yet they only schedule one driver. The one driver they do have is rude and incompetent. read more

Kill your own turqy instead of waiting for Jimmy Johns. It takes like 1h 30m for them to divler.

Delivery was super slow and not worth the money or wait time. Half my sandwich was literally veggies. I also paid for extra meat and received the normal amount and maybe even less. I gave it another try after waiting 2 hours last time. Today was a little better but still awful service. Got yelled at by the delivery driver last time cause I didn't answer the phone and so she said she was just not going to deliver it next time. I order my food while I'm in class so it is there when I get out. It's never there on time but she called way before she arrives. Today the cookie couldn't even save the day, it was hard as a rock. read more

Freaky slow delivery at this location. All three times it took over an hour and 30 minutes to delivery just two blocks. Sure I could walk and get my sandwich in 5 minutes, but I only order delivery when I'm home alone with my daughter napping and I can't leave the house. They will never check your delivery for accuracy either. Each time something is missing, from drink, to pickle, to chips. read more

Consistently decent at making the sandwiches when we are in a rush. Have had good experiences with delivery except one time when the forgot to check the online ordering queue. read more

It took their delivery driver over 45 minutes to deliver my sandwich. My house is 3 minutes away from their location. Not good at all.. especially when a place prides themselves on "freaky fast" delivery. read more

Zero. This location gets an absolute bullseye. I have only had ONE order ever come correct after multiple ones. SO disappointed as my Jimmy Johns in the old neighborhood was on point and quick. Worst in class for service, time on delivery and correctness of purchase. O and PS. ... last time I ordered, it was canceled by the shop after I called twice, which no one ever called to let me know. They assured me it was on its way after waiting an hour. Freaky terrible Jimmy Johns Brookside! read more

You know what, I asked for hot peppers. At the register, they verified, "hot peppers?" I replied in the affirmative. When my sandwich was slid my way, the lady said "number 9 with hot peppers." And guess what, no damn hot peppers on sandwich. Also it fell apart because y'all love to slather mayo on people's food. read more

This Jimmy Johns is my go to location! The guys in there are always so friendly and take great care of me. I usually go on lunch and can get in and out. All the while able to share a few laughs. It's nice to go to lunch and be serviced be people who enjoy their job :) read more

terrible service! Came in with with my grandchild who wanted a plain sandwich with cheese and tomatoes, they refused to put tomatoes on her sandwich or add on the side even if I paid extra. Why? because it is corporate policy and even the manager would not help correct the issue. If 2 slices of tomatoes that I would have paid for are against corporate policy, I will take my business elsewhere. VERY BAD SERVICE AND UN-EMPOWERED EMPLOYEES!! read more

Don't expect your order to ever be right. I have to make sure my order is right every time before leaving because half the time it isn't. Today they literally made the comment that I'm always coming back in to get them to correct my sandwich. If you notice that I'm always coming back in because my sandwich is always screwed up then maybe you should take the time to actually make sure my sandwich is the way I want it before wrapping it up. I would never trust this place for delivery because if they can't get my order right when I'm right there telling them what I want then how can I expect them to get it right through a harder means of communication. It's a shame too because I love Jimmy Johns but not this location. Literally just downloaded and created a yelp acct because I'm tired of getting screwed so yeah to all reading find another Jimmy Johns or go to a different business because they have no idea how to run one. read more

Called them and gave them the address I was at, and they sent me to another location because they didnt deliver. Mind you, they were not even 2 miles from the location. read more

I will never return. My "delux"veggie sandwich consisted of an ice cream scoop of mayo, several inches of shredded lettuce, a few thin slices of sad lookin tomatoes and three thin cucumber slices. Lame. I asked for some sliced pickles and they said it would cost extra. REALLY??? PLUS they hollow out the bread befor making the sandwich. Where does that extra food go??? Worst most bland sandwich ever. NEVER. AGAIN. read more

Very nice employees and fast making. I haven't had a bad experience. I don't know what's up with all these 1 star reviews.

beware of the lady in the hummer.....she ran in and dropped off part of an order and ran out saying she had another customer they had to get to. she didn't even realize we hadn't paid for our full order! your loss. when we called to ask for the remainder of our order, the staff at the store was rude and the hummer-lady was even more inconsiderate when she came back the second time. i.e. a half-full drink with no straw is not worth paying for. ridiculously poor. read more

Nice friendly smiling folks behind the counter. I ordered a ham and cheese sandwich. Got a lettuce sandwich. After careful study and close observation there was a slim garnish of ham on there. Back to Planet Sub for me. The folks were friendly and nice tho. read more

We have always had more then pleasant service and the food has been spot on. Tonight who ever answered the phone for home delivery was horrible. He talked to Me as if he was in the worst mood and I could not hear him. He needs to go to some HR classes and learn his people skills. Very disappointed in this employee. read more

great customer service! everytime i get a delivery it gets here freaky fast!! thank you jimmy!

I love Jimmy Johns & have been to several locations around the country. This location is hands down the worst experience I have ever had! We called for delivery, gave our order & paid. We received a call back & ended up being only 2 blocks west of their delivery zone & absolutely wouldn't budge to come to us, even though we are only 1.2 miles away. Since we had already paid we told them we can pick it up & they told us it was all ready for us. When my dad went to pick up our "already made food", it WASN'T ready, let alone even started. Then the guy plopped down 3 sandwiches & when my dad asked for a bag the guy put one on top of the sandwiches. When my dad then asked for our chips he put 3 chip bags down & another to go bag on top of them. This customer service is atrocious & from reading all the other reviews for this location, I'm shocked nothing has changed! Get it together people!!!!! read more