ordered delivery and they accidentally got my sandwiches wrong and I called them and they fixed it right away and sent new ones and was very nice about everything read more

I guess inflation finally hit JJs. I got a turkey tom and it had just one slice of turkey and half a cup of lettuce. So thanks for the lettuce sandwich, i won't be ordering from you again. Maybe change the name to "Lettuce Tom" read more

Worst Jimmy John's I have ordered from. Location is less than two miles from delivery. Ordered on DoorDash, however, since Jimmy John's decided to have their delivery person do the deliveries, my sandwich was so late (based on the delivery time stated when the order was placed) that my lunch was over before it arrived. Called the location (because DoorDash doesn't deal with complaints if you don't use their drivers) and there was ZERO effort by the staff to make it right. I will never eat from here again and I would warn you all to stay away. read more

I've been to this Jimmy John's many times, although not recently. But this lettuce. Probably not harmful, but certainly not appetizing! read more

Jimmy John's - Lettuce from today's unwich! - Sandwiches Near Me - Marysville, Washington

My husband and I just ordered Jimmyjohns in Marysville and my husband ordered a pickle with it and when he took a bite it had a worm inside....we took it to them and kindly just asked for a refund on our food, that was all we wanted and we were refused any help. My husband brought the pickle in the store to show them, he was discrete and just wanted a refund for our food considering we clearly had no appetite to finish everything we ordered. We can understand that things happen in nature and they didn't let this go bad even but I'm blasting this because of how we were treated over it. When I tried to call for some names and information I was hung up on multiple times. So DON'T EAT JIMMY JOHNS and especially don't give business to the Marysville location thanks to their awesome employees. read more

Jimmy John's - a half eaten apple - Sandwiches Near Me - Marysville, Washington

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Staff were very rude. The girl who made the subs had a very bad attitude, she marked our subs wrong, we all got something we didn't order! She ruined our dinner. The management there needs to get a handle on the crappy staff. I'm not coming back! read more

Make the drive, skip right past this Jimmy John's and head straight for Arlington. Too many issues this location. Rude staff, I missed my lunch on a few instances because delivery was well over an hour late. Staff members are usually really young and not presentable. Not sure why the manager doesn't care about this. But showing up to work with 10+ hickies all over your neck and piercings, inappropriate tattoos... then when you reach out trying to ask why your delivery is late they do not help you. They clearly do not want the business. This location puts Jimmy John's to shame. read more

When ordering online, they don't read everything. Been charged numerous times for things they didn't include that I requested. "Freaky fast" isn't in their job description. I definitely prefer JJ over other sandwich places, it not this location... read more

Be very careful if you order the tuna salad. I was served a clearly way past-prime and possibly rotten tuna salad. And, the cucumbers were so old that they were more like pickles. That's not the reason for the two starts, though, as this could have been a Covid hiccup. I immediately contacted Jimmy Johns and received an email that my complaint had been forwarded to the franchise owner of this location and....nothing. It has been a week. Very disappointing. A few other problems during my total of two times here 1) an order got the sides wrong, and 2) the other order I arrived at the store about 7 minutes after placing the order on the app, and then had to wait at least 7 minutes while being told, "30 seconds".. Not sure if they were slammed, or what, but I would have appreciated a more accurate estimation. Other than this, the Italian Night Club as an Unwich, which you can customize on the app with extra stuff, is amazing. read more

Was super impressed. Stopped by and this place and they were set up for Covid-19 precautions which made me a lot more comfortable eating here again. They had hand sanitizer, social distancing signs, everyone was wearing masks(employees and customers). Will be back again for sure. read more

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I don't care it took 40 min to get my order but I ordered a Turkey Tom with cheese (costs extra) and bread out, cut in half. What I got was a turkey and bread. That's all. So I called just to let them know and the manager first states he CAN replace it but I'll need to give the other sand which back for "waste inventory". Ummmmmmm what? Of course I'll give it back but it was your restaurant that messed up my order. He made me feel like I was trying to get a free sandwich when I literally am pregnant and just want the cheese I was craving with my Sammy! He wasn't nice or accommodating at all. read more

Was just in at the Marysville location, cashier was pretty rude. Got three sandwiches only to realize once I got home that 2 were not correct. Ordered ham and got turkey. Paid $15 per sandwich and was told the best they could do was give me $7 in store credit.... Like is this a GameStop??? So glad a multi-million dollar company can't afford to give me my money back because they couldn't make a sandwich correctly. Go anywhere else. read more

Was treated extremely rude. By staff and shift management me and my family will never come shop here again.

Serviceable sandwich spot. Not gonna blow your mind, but it will fill the void in you tum tum

I stop in here at least once week, my favorite is the BLT. I have yet to go to a sandwich shop that has bacon as good as JJ. The staff is friendly, and provides quick service even when they are busy. As I sit and eat I watch a lot of locals come in and chat with the staff, its obvious there are regulars who the staff is familiar with, which only builds more confidence in the restaurant. Go for the sandwich, come back for the nice folks. read more

I really appreciate the folks at this location. Everyone is extremely friendly and the service is quick! You folks kick ass, thank you soo much for making each visit a great visit! read more

We did not like the sandwiches here at all and was very disappointed. Unlike the other reviews to this place, this is for the actual food. We got the veggie sandwich and the Italian. The veggie sandwich was just a bunch of lettuce and tomato. There was no substance on that sandwich. The Italian sandwich was very bland. The meats didn't taste like anything. I will give it to them that the bread was very good and holds up well. However, they do not toast their bread so it's a cold sandwich. It should be a criminal offense to serve sandwiches cold. They also charged us $0.25 for a water cup!!! The place itself is relatively new and clean. The service was super quick and the sandwiches were ready almost right after we ordered. Regardless of the good things, the sandwiches were just bland and disappointing. Go to Subway instead which is just a couple of feet away from this place. read more

Here is a message for those employees who talk while preparing customer orders. Please don't talk over customers food because your saliva (talk spit) isn't on the list of ingredients! read more

Don't be deterred from the other reviewers, most just are bummed that JJ's doesn't deliver to them. The resultant itself it's clean, the employees are friendly and they must have had 7-8 of them working! By the time I swiped my card they had already wrapped and bagged my sandwich. In my opinion their sandwiches are tastier than other sandwich chains and the services is quicker. Can't go wrong. read more

I came here for lunch specifically to try your highly advertized smokin', Kickin', Chicken sandwich. I took it to go and brought it back to work and started eating it and realized there was no chicken in it. No lunch for me today I guess. I brought it back on my way home and told them there was no chicken In it. The manager told the girl she needed to look at it to make sure there was no chicken in it before reimbursing me. She put gloves on and proceeded to finger all through it tearing it completely apart until she could come to the same conclusion of no chicken! I asked why would I go to the trouble of coming here and ordering a sandwich and then just eat the chicken out of it and then have to come all the way back? This was terrible customer service especially when they tried to make me look like I was trying to get away with something. Just apologize and make it right. They offered me a free coupon for a sandwich at a later date. Not really good enough for my trouble. read more

Jimmy John's - a hot dog with shredded cabbage - Sandwiches Near Me - Marysville, Washington

Update: Manager name is Joe, the owner who called me today is a joke as well. They keep offering me a credit. Dude WHY ON EARTH WOULD I GO BACK THERE! So if your food is messed up or you find some extra "ingredients" don't plan on any refund. Complete joke! Horrible business and nobody at my work will be ordering from there. So being close by work orders here often. Well until today. Open up the sandwich and there is a GROSS LONG HAIR! Call store up and am told they won't refund my $$,. Get put on the phone with a manager who says he will give me a 1/2 credit for next time OR make me a new one and deliver it... Um no we wont be ordering again just want my money back. He again kept telling me no since they have had so many people "lie" about it that this is the store policy and that only the owner could do that. He then goes ok i'll give you full credit but when the owner calls you please tell him all of this. Again I said no, i DON'T want a credit, I want my money back as we wont be eating there again. His response... "Well we are human." ok that's fine but make it right. I could literally hear this guy slap his face and talk through his teeth told him to have the owner call me. (franchised) and he said that they don't see the owner often and he can't guarantee a call back. Told him he should probably call him because I was starting a yelp review. He gets my name # and says, " ok m'am I'll email him now to say to call so he doesn't get a snotty review on yelp." Then he hung up on me. YA ok... so called the customer service number on their website and talked to a nice gent who informed me this was against policy and that I would be getting a call from higher ups and that a would indeed be getting a refund. So to the guy in customer service Thank you. To the "manager" at JJ. SERIOUSLY!? read more

The lady wouldn't put the peppers on my sandwich. She told me I can have a side but she can't put it on my sandwich due to pricing. Very confusing and stupid to be honest. read more

Wife and I stopped in for a quick dinner. Very clean, great service and amazing subs.

Ummm... it was my first time today, was super excited. Clerk seemed impatient which caused me to just order anything that sounded good. Didn't offer anything... no napkins, mustard, or any other toppings. Something I would have done if I were behind the register. Guess Jimmys ain't my thing. Look alive people !! read more

I ordered a combo online at 11:55A for delivery. At 12:45 I finally called the store to ask them to cancel the order, as the tracker still said the order hadn't left the store. The lady who answered the phone didn't give a name. Just said "Jimmy Johns" I said "I was calling to cancel my order because my lunch is just about over" before I could finish, she replied "ok let me get my manager." A few seconds later, she came back on the phone and said "ok, we will cancel it." and then hung up. That was the entire interaction. So I apologize for being an inconvenience to this location. I am sorry I tried to order a sandwich for lunch. Since I didn't receive an apology, I guess I will give YOU one as a customer. I can understand if things get missed, mistakes happen, or that sometimes staffing can be short, etc... but to not even get a sorry, and to be hung up on is just plain rude and deplorable customer service. I will not be returning to this location or any others. I guess customer service isn't a thing anymore here. Just a paycheck for treating people like a hassle and inconvenience. Shoot, maybe I should apply to Jimmy Johns if this is the business model. Treat customers poorly, and still get paid?! Sounds like a great time to me! Easy money. Absolutely disappointing and pathetic. No need to contact me. Just wanted to give this feedback. Take care and good luck! read more

Gave this place a second chance. Got home with order to find that sandwich especially ordered without Mayo was slathered with it to the point of oozing sogginess -- inedible. When I called to ask for solution I was told my options were drive th 15 minutes back to the store for an exchange (I got Jimmy John's to have dinner quickly before another obligation) or accept a half credit for the inedible sandwich. This was cited as "company policy" when this is an independent franchise. I've heard that story before and the franchise owner needed to apologize for this kind of treatment. They could have delivered a replacement sandwich to resolve this but they refused. Terrible customer service! read more

When do you get told as a customer your sandwich cant be cut into 4 pieces? Ask have it cut, girl at Counter argue with me stating it against store policy.we walked right out.. read more

Ordered 2 subs online off there website.13 minutes later it was at my door. Both subs were made exactly as we ordered them. Fast service and very tasty. read more

Jimmy John's - #11 Country Club - Sandwiches Near Me - Marysville, Washington

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Ordered w/onion & tomatoe, got tomatoes & lettuce. Skimpy meat & cheese. 2 stars.

Where the heck *do* they deliver?? We live 2 miles away and they don't deliver to us. Bummer, I was looking forward to something besides Thai and Pizza delivery. read more

Whaaat! You come to Marysville, but wont deliver 2.44 miles form your location!? Of course you have super quick delivery....because you WON'T deliver! You suck! read more

I love the food but I live less than 2 miles from this location and they don't deliver that far!? I'm out of their delivery territory. It's pretty easy to say your delivery is fast if you only have a .5 mile delivery radius. C'MON MAN!? read more

We site they are quick delivery; not true. They used to be not anymore. Also the managers are rude and have no customer service. Their sandwiches are that good anymore. Go to Jersey Mike's they are Better. read more

I used to frequent here often but Lawrence, the idiot driver, totally ruined this place for me! After calling to complain about him, management lied and called me a liar. The assistant manager is a joke, the general manager is a joke, and the owner is a coward who hides behind his gm. As someone who works in management and customer service, I'm completely disappointed in this location! Rule one is to handle complaints at the store level if possible and to try to diffuse the situation and rectify it with the customer. Instead, they called my friend a liar and laughed at him. This makes me never want to go back! When someone is coming to your home, they should have respect! Especially when their job is customer service! He didn't even bring a pen for us to sign the credit card receipt. read more

Had lunch at the Marysville JJ's today. Everything was perfect. Clean restaurant, tasty sandwich, quick and friendly service. Thanks Marysville Jimmy Johns. read more

I love jimmy johns, the sandwiches are always good when i get them, but the fact they cant deliver to my house which is just a little over 2 miles, thats a little ridiculous. I wish you would expand your delivery circle read more

My sandwich was delivered to my office in TEN MINUTES! It was delicious and amazing. I've lamented for years that we don't have a sandwich shop in walking distance, and now I finally don't mind because I think this is even better!! read more

Marysville JJ sucks. They always mess up my order and they take forever. I just waited 15 mins for their "freaky fast" service lol

If there was less flirting and more sandwich making maybe it wouldnt take 5 people to make two ridiculously messy sandwiches and an uncut (when it was supposed to be halved) pickle. During my wait another custmer had to go to the register three times for various things like lids and napkins. Im all for making work a fun place to be, but maybe less of a high school social hour would be more effeciant. read more

Please fellow yelpers consider not shopping at this place. During their $1.00 sale I thought I would try them out. I gave my daughter the ad and asked her to grab 5 hoagies for dinner. She stated the ad said one per person. I said I would call them as I have a disability and have been sick the last couple of days thinking customer appreciation would be most important on their minds since this once yearly sale is about customer appreciation. I was wrong. Spoke to a young lady who lived by the rules only, but she would be glad to accommodate me any other day???? I asked for owners phone number and or corporate and was told they cannot give out that information. What has happened to these corporations? It's not about customer appreciation it's about getting you to try the place. Do so many Americans go in and buy 10 hoagies for a $1.00 when there are only 2 in the family, is that the corporations motivations with this one per person? They say they have huge lines with this sale. I said yes because you make each individual family member be there even the children. I wanted 5 and 2 girls were going in to pick them up. It is degrading to make families stand in line so each can try the local business. I called corporate and they said they have been in business for 33 years, so in essence they didn't need me as a customer. My kids will continue to munch on local made subs from Subway or safeway or Jersey Mike's because my dollars will be spent where good customer appreciation happens all the time. I want to be mindful of where my money is spent. Customer service has sunk in many businesses - please consider where you spend your money and how you are treated in all circumstances. Our money talks volumes...... read more