My first experience ordering online from Lake Stevens Jersey Mike's resulted in only two of three sandwiches being delivered. People make mistakes - no big deal right? Second experience today made me mad but I also laughed. I ordered a giant BLT so my husband and I could share it; however, I received a large loaf of bread cut into four pieces. Someone actually took the liberty of cutting our sandwich and didn't notice they forgot some things: bacon, lettuce, tomato, and mayo. read more

Jersey Mike's Subs - I ordered a giant BLT but received a loaf of bread cut into quarters. - Delis Near Me - Lake Stevens, Washington

Stopped by at 7:45PM to order a sandwich and the doors were locked and they close at 9? So called employees inside cleaning and making sandwiches but no customers. No one bothered to unlock the doors. I assume the ownership at this location would find this unacceptable as they are in business to sell sandwiches? Responsible hard working staff that cares is hard to find these days. Time for an upgrade on the night shift and more training. A crash course in economics might help too. read more

My daughter and I went to this location two days in a row as I've been really craving blt's and both times my daughter and I got great service and amazing sandwiches! The man I assume was the manager had such an uplifting and positive attitude. He made sure to greet everyone even if they didn't say anything back to him. Overall 10/10 experience. read more

Jersey Mike's Subs - #1 BLT - Delis Near Me - Lake Stevens, Washington

Love Jersey Mikes! Especially this location. Consistently fresh and delicious. Manager and staff are excellent. Thank you! read more

TL;DR: I walked out after an employee who'd been mopping and cleaning with filthy water put their hands on my sandwich without changing gloves. I walked in one evening to grab a sandwich. As soon as I opened the door, the smell hit me - some employee was standing in the middle of the store, slathering some really foul-smelling mop water all over the floor. I mean, it's nice that they're making the effort, but that mop water looked (and smelled) like it hadn't been changed out all day. Gross. I decided to soldier on anyway. I ordered my sandwich, but then as they were working on my sandwich the mopper walked behind the counter, pulled out a red pail with similar gray, foul-smelling water in it, and started "cleaning" the surface near the food prep area. Now I was starting to get skeezed out. I figured what the hell - that employee surely won't be touching my food, right? Wrong. The other two employees finished making my sandwich and slid it over towards the cash register. The employee working the bucket squeezed out the rag they'd been using to "clean" the counter, stashed the bucket under the cash register, and then - without changing the gloves they were wearing - *put their hand on top of my sandwich* to begin wrapping it up. With the dirty gloves. Right on the sandwich. I couldn't stay quiet at this point. "OK, hang on a second here - did you just wring the rag out into the bucket and then turn around and touch my sandwich without changing gloves?" I was keeping a level tone of voice, but I couldn't believe what I was seeing. The employee gawped at me. The other two turned around to look. "Wh...what?" "You just mopped and then wrung out that filthy rag into that bucket and then turned around and put your hands on my sandwich without changing your gloves. Didn't you?" "Um...". Deer in the headlights; confused look. Starts to peel off the used gloves. They can't seem to figure out what the big deal is. One of the other employees: "Do you want us to make another sandwich for you?" "Well, I'm certainly not gonna eat that one!" Deer-in-the-headlights employee doesn't go wash their hands...just starts to put another pair of gloves on. "You know what? I'm not hungry. Never mind." I turned around and walked out. I'd mostly had good experiences at this location up until then (the two employees who made my sandwich were polite and obviously knew what they were doing), but obviously the mop-and-rag-wielding dirty-gloves employee was new and hadn't been properly trained in safe food handling yet - absolutely clueless. That can be dangerous in food service, and I just...fled. Awkward and scary. I was so grossed out I haven't been back. read more

We had a power outage so the wife picked up a #6 roast beef club for dinner but power was restored so I saved the whole thing for my first day back at work's lunch. We always have gotten fast friendly service from the employees last night was no different. Lunch was good the sandwich had time for everything to marinate but the bread didn't get soggy all in all a good meal. read more

Jersey Mike's Subs - Half of a ##6 Roast Beef and Provolone - Delis Near Me - Lake Stevens, Washington

I've been coming to this place ever since I moved to lake Stevens about 6 years ago. Manager Zane runs a polite and friendly sub shop with speed and accuracy. I often see the same employees even after all these years and that says a lot. One day I had my family with me and I wasn't paying enough attention and I accidentally said yes to Mike's way. When we got home to eat I was met with extreme disappointment. However, even with my distaste for all the extra added ingredients such as oil, vinegar, onions, etc I was pleasantly shocked that the combination was in fact delicious. Half the time now I get my subs Mike's way. Go on double points day(s)! Rewards never expire. Kids eat free on Sundays! read more

First the food. Mine. Bread was soggy, like it was dipped in water soggy. Were being eaten within 10 minutes of purchase. Only half the toppings were on the bread, the rest spread around in the wrapper. Oil when I wanted none. Guy who was wrapping them seemed to make the extra effort to squish all 4 sandwiches while wrapping. The other 3 were sloppy, soggy and poorly assembled. Sandwich. Never experienced this anywhere. As for service, when I came back for a refund or remake of it, the man at the counter never said a word, no apology, no acknowledgement of anything. Took to the back counter, pojed at it then looking annoyed, began making a new one. This is when I decided to write a review. Only words spoken by the staff was the girl handing me my sandwich saying "sorry about that." My wife's experience with this locations response to concerns has been zero response. So here i am on Yelp, not wasting my time with them. read more

Usually the Lake Stevens location is great. Staff is always super friendly. Tonight the bread on both of the cold sandwiches we picked up was so dry and crumbling that it was like trying to eat a giant crouton. Our daughter's bread broke in half it was so dry. Disappointing. read more

In all of my 65 years of life I have never come across a worker with such intentional deliberate acts of poor customer service and being a terrible person. This guy really gives hard working fast food workers a terrible name. I got to Jersey Mikes about 2:20pm on February 1, 2025. There was a line of about 4-5 groups of people. I waited in line for about minutes and it was not moving at all. They had 3 guys behind the counter. So I thought I would place my order on the app while I was waiting. I waited about 10 minutes and I noticed they had not pulled any of the orders off the printer for the app orders. I waited about another 5 minutes and went up there and asked if they were working app orders as I have not seen them pull any of those orders. He asked me my name and I was really hesitant to give it to them. I eventually did. They told me they work the customers in the store before they work the app orders. I didn't want them to work my order in front of anyone cause I knew there were orders that were ahead of mine. In the meantime people came in and got in line behind me. I told them to go ahead and get in front of me as I placed my order through the app. I didn't think I needed to be in line in order to get my order. So I am waiting in the line behind the people that I just told to go in front of me. We just kept waiting. They finally put their order in which was for footlong. They finally started making her order at which time they still are not making my app order. I can see the order on the counter with my name but no sandwich next to it. They finally got the meat and cheese on the people's order in front of me. We are talking about if they just took the minutes to dress their sandwich they could get them out of here. They still would not finish their sandwich. It is down to 2 guys as one had cut himself. The meat and cheese guy decides to take the order from the family of 4 behind me. Still will not finish the peoples order in front of me or even start my sandwich. He cut the bread for mine about 10 minutes ago. He is still dinging around and then decides to start the meat and cheese for the family of 4 behind me. Still will not finish the peoples order in front of me or even put my meat and cheese on my sandwich. The people in front of me are getting fed up and they tell me they are leaving they don't have time for any more of this. I said yeah me too. Then I asked him for a refund. He continues to work on the family behind me order. I had to ask again for a refund and he said I just need to finish up with this other order. I said YOU MEAN THE FAMILY'S ORDER BEHIND ME????? I told him that's ok I will dispute the charges with the bank and left. I watched him intentionally not work my order. The bread was still sitting there with nothing on it. He knew it was my order and he knew I had questioned them about the app orders. I will say that the app orders that were ahead of mine were all prepared and sitting on that back counter. I write reviews all the time but I never have written a bad review. I just gave them a great review 3 months ago. I got the best customer service there. They were great. They need to get rid of their bad apple before they lose any more customers. I talked a bit with the people I let go in front of me. I was telling her how great this place was and how I started coming here instead of Jimmy Johns. I can say they lost 3 customers today as I am sure they are going back to JJ's just like me! Oh and by the way I have already reached out to corporate. Waiting to talk to them. I have never gone this far before but them again I have never been in a restaurant for over 30 minutes to get a preordered prepaid food and walked out empty handed. read more

Good sub shop typically when we've gone. The issues we've had is when they close at 9 and we show up within the hour they tell you they're out of bread...? Or they have bad attitudes. Please do better... read more

First time visiting this location and it did not disappoint. Fantastic service from Marissa, Diego, and Zane. Everything was very flavorful, and the rosemary parm bread was very high quality. The restaurant was spotless and they had a lot of great sides, including desserts. Nice drink selection as well, fountain and bottled. would definitely visit this location again. Parking was easy and the location is good. read more

Love that we have a Jersey Mikes in LS. They have such great sandwiches! My only complaint is every time we have gone in there lately the employees have laptops taking up customer tables. There are only three 4 person tables and they always have one in use with their laptops. Kind of annoying when you have customers wanting to sit and eat in a full restaurant. read more

Fantastic experience at this location, hands down! Diego and Trevor (I think were their names) were so friendly and service was quick! I came in with a relatively big order and they managed it all very well. will be back for sure! read more

I used to be a big subway fan until my daughter took me here! Every single time I go here the employees are always so nice and welcoming. And the food is so so delicious too!! I love that I can Uber eats them also to my work and they are always so prompt. And now have convinced other coworkers how great this place is! I should get referral fees. Haha Being from the east coast is like being back there when we come here. And a big bonus being able to buy tastykakes!!! read more

This location has terrible quality control. They consistently make major mistakes on orders. This is a #2 where I requested mayo. There was too much and it was inedible. This photo was taken after I scraped off about 2 tablespoons of mayo. It was unsalvageable. read more

Jersey Mike's Subs - Delis Near Me - Lake Stevens, Washington

Always good sandwiches. My favorites are the #1 BLT traditional way. Lots of bacon and tomatoes balanced with enough lettuce to make it satisfying. The #7 Turkey Provolone, I do "light" Mikes way otherwise by the time I eat it for lunch at work it would be soggy if I didn't do light. Herbs and blend with the Turkey and cheese is just delicious. And the #17 Mikes Philly Cheesesteak is to die for. Perfect blend of meat and peppers the flavor is just tasty and textures are perfect. Staff is always friendly and you're in and out if you order ahead. Love this place. read more

How does a sandwich shop allow orders with a pick up and then when you arrive...."we have no bread". What the actual Eff!!! It's a sandwich shop!!!!! Then still manage to screw up the order after waiting and waiting. Not to mention the food poisoning with a HOT sub!!! Never again!! Annnnd the employees of near by businesses say that the employees of Jersey Mikes are always out back smoking weed. Get your shit together!!! DON'T DO IT!!! read more

**This updated review is strictly for service** Jersey Mike's continues to be one of our favorite spots to get a quality, packed sandwich with fresh ingredients. Unfortunately for the owner of this specific store, this location has issues. We came in around 2:00 on a Saturday afternoon. There were only three other customers in line ahead of us but we left close to 30 mins later with our to go order of 3 regular sandwiches. There was one gal on the back grill that was obviously new and doing her best to read the cards and make orders. There was another guy cutting meat and cheese and one other girl making sandwiches. For a busy town, on a weekend, they were clearly understaffed. The girl who made our sandwiches, although nice to us, kept saying "I'm not listening" to the guy who was clearly the shift leader. (That doesn't do much leading or helping as far as we could tell) She made a great sandwich but probably one of the slowest I've ever seen as the line behind us kept building. She also complained about how busy it was having to work a 3.5 hour shift which we all laughed. Not once between any of the ringing up or other tasks did we see hands being washed. Also saw many items touched with fresh gloves on that shouldn't have been so that's fun. We all wondered why the guy didn't ever jump on the line and start throwing some Mike's way on sandwiches but instead he cleaned the grill and kept just pushing sandwiches into a big line. Even helping ring people up would have been a better option. Both of the people with me ate a bag of chips in line because it was taking so long ha. Two of us coming from quick serve management positions years ago agreed that there is a lot of improvement to speed, customer service and cleanliness that could be done here. Will certainly only do an online order at this location and hope for the best. (Some weren't ready as we waited) read more

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They still put the receipts on top of the sandwiches. I'll never be back. Do yourselves a favor, and find out what receipt paper is made out of, and stop poisoning your customers. read more

Website says the restaurant closes at 9. Went in at 8:25 and were told we couldn't order because it was too close to closing time. If I owned the franchise I'd want the employees selling the product until close. read more

Just went here Sunday! My Sub was great, favorite part is the crispy bacon on the #8!

Great sandwiches!!!!!! The staff was slammed for Friday dinner rush and completing my large catering order at the same time. The workers kept calm and made everyone's food happen. It was very impressive. Our group loved our catering and totally recommend this location Jersey Mikes. Best sub shop in town! Thank you! read more

Jersey Mike's Subs - Catering is off the hook! - Delis Near Me - Lake Stevens, Washington

I loooooove Jersey Mikes subs, their products are delicious. Mike's way is the only way! Get one today.

I apologise in advance for the misspelling, I'm fuming. First off I love Jersey Mikes and I have never had an issue with the Lake Steven's Jersey Mikes before. My wife called in the order like so many times before with no issue, this time my sandwich came home missing over 1/2 the vegetables that had been asked for, the order was a # 44 add every veggie you have except for jalapeño. What was made was a #44 that had 9 pieces of shredded lettuce, 2 tomato slices and nothing else. I called the store and spoke to someone that at first was very empathetic until she realised that she had taken the order, as soon as this realisation was made, she immediately became aggressively defensive, like a tweenage daughter gets when they are used to being right and refuse to take or accept responsibility for something they had done wrong.... with this sudden change in demeanour, I came within milliseconds from losing all composure...... after I allowed her to place all blame on my wife and then watched her throw my wife under the Jerzey Mikes van and proceed to drive over her, I paused for a moment and asked for clarification, I asked her, so if I ordered a sandwich and asked you to add every veggie you have hold jalapeño, that means only put 2 slices of tomatoe and 9 slivers of shredded lettuce? she repeated that she took the order and my wife never asked for any specific vegetable and she put the vegetables on the sandwich that are listed on the recipe...... Heres the best part, I never asked for anything or demanded anything, if the person had just simply said, oh my gosh, I'm so sorry, when I heard every veggie, I thought it meant every one that came on the sandwich the way it is listed on the menu, I'm so sorry. I would have smiled over the phone, while thinking, wow the world isn't in self destruct mode, this person just acknowledged a mistake while recognising how the mistake was made and is just simply owning it. Then I would have said, you know what, I appreciate your genuine nature and even though my sandwich was not the way I like it, there was nothing wrong from a quality of ingredients just the lack of and her time listening coupled with genuine ownership of the error was more than enough to restore my faith in our deprived social economic society, I would have told her she showed great emotionally intelligent leadership traits and to have a great rest of her night. BUT she didn't do any of those things and for a third time blamed my wife so I thanked her and began submitting this review along with formal complaints. The Customer is not always right, however this was not a manipulation to gain something or get something and this customer is right this time. read more

Jersey Mike's Subs - Jersey Mikes sub #44 - Delis Near Me - Lake Stevens, Washington

Wow !!! I was impressed by their subs. The bread was so fresh which is the biggest part of the entire deal. when I bit into it, it was far beyond my expectations . I thought it would be your basic sub. I am pretty picky about sandwiches especially when the person has to handle it. The lady used gloves, She even switched them out when she touched a different item when she had to go back to handling the condiments. You have fresh food, great choices and you all were so welcoming. I hope you can keep it going. This establishment truly deserves a try !!! Thank you read more

I want to give a BIG shout out to the manager and staff of Jersey Mike's in Lake Stevens. They did a beautiful job preparing sandwiches for the work crew of my son's Eagle Scout project. Thank you for 2 days of amazing catering and for helping make this event so successful. You are so appreciated! - Amy/Troop 43 Boy Scout Mom and Local Business Owner read more

Just do better. If you order online it's always twenty minutes later the. They say it'll be. Sandwiches are made all wrong. No idea why they have three stars should be a one. Hire more teenagers or something I am not sure why it take forty minutes to make three sandwiches but that's what it takes. read more

First off, how hard is it to make a cold sandwich to order? Now I'm not one to ever write negative reviews but I'm so tired of ordering sandwiches from here (either online or over the phone) just for my order to never be right and/ or missing something. $25 for two mini sandwiches?... the least you can do is make it right. read more

I've read the reviews but we decided to check this location for ourselves! Super friendly staff. And really helpful and patient with my larger order and continuous line of questions. Great food and good service in my opinion! read more

Just a bit of advice for the jerk that answered the phone tonight, 1/12. First, When a customer asks to put in an order for pick up, don't say rudely, "Well You can, but it's gonna be awhile. We're very busy." I'm sure I can, I called didn't I? And just say "Absolutely, it'll be x amount of minutes." I can then decide if I want to wait or not. Second, make Bacon available to put on a kids sandwich, when ordering ONLINE. And then I wouldn't have to call it in!! Guess there customer service being on point "even when busy" as others have said here, wasn't on point now?? Second issue with a Jersey Mike's, in less than a week. WHERES JIMMY JOHNS????!!!!!!! read more

Just picked up food from here for my husband and it's as dirty as a gas station bathroom . So nasty and doesn't look like it's never had proper sanitation. The guys working the register had the dirtiest clothing on too. Don't recommend coming here read more

Whenever I order in person or online, the food is delicious. I have celiac disease, so I cannot have cross contamination with wheat. The workers do a lovely job of cleaning the equipment down and continuing to change their gloves! In fact, they have memorized my order. My food is always ready when I come to pick it up if I order online as well. read more

I stood in front of 6 employees for 5-7 minutes before I finally said something to one of them. Not a single person greeted me or told me they would be with me shortly, not a single person made an effort to do anything except sit and mingle against coworkers. They had two people making one sandwich. One guy cutting the meat and the other guy watching him cut the meat. Not a single person attempted to help serve in any way. Other customers had walked in after me and weren't helped either. I was then greeted with attitude when told that i hadn't been spoken to the entire time I stood in front of the register. read more

Love this place. My wife and I are expecting a baby in January and they make her sandwich just the way she likes....Jade is awesome!! We think the world of everyone that works here of course because they have great customer service but Jade always makes us laugh and is a master sandwich artist! read more

Online order defaulted to wrong location. Employees at the Lake Stevens location figured it out and remade the sandwiches. Great customer service. Thank You read more

Stopped into this place on Sunday with the fam and was very happy to see the enthusiasm of the food making staff. They talked about their favorites and because this was my first time at a Jersey Mike's they were patient while I looked over the menu and were quick to answer all of my questions. The sandwiches were very good. I had a regular hot Mikes favorite Philly cheese steak that was pretty good. I've been to Philly to have real ones so I can't say it was great but not bad for little ole Lake Stevens. I was also impressed to find out how much Jersey Mike's donate to Veteran groups and as a Vet that's a plus in my book. I will be visiting this place again for sure, there is a lot to try out still. Great job guys see you soon, read more

I was excited to try Lake Stevens' newest dining option. It was... ok. Employees were nice and friendly and it was easy to call in a phone order. There is a nice assortment of both cold and hot sandwiches. The ingredients tasted fresh. For me, the major downside was what I perceive as the value. At just 7.5" of a sandwich, it was over 8 bucks. The average price of a sub elsewhere is a third less and you get a full third more. I ordered the chicken philly and the first few bites were just bread. My friend got the club sub. The sandwich was soggy on one end when it was unwrapped just after bringing it home. She said that the bacon, while sparse, tasted great and the pickles were good. Otherwise, it was just average. Probably will only return if we happen to have a 2 for 1 coupon. read more

Can longer make sandwiches for people in the store. I was the only customer and was told I had to wait until call in orders were done. I said I'm waiting for the bus, they had me pay then refused to start making my sandwich. Used to be super loyal to this place for many years. Never again. read more

First time trying Jersey Mike's. Received some coupons so decided to try it out. We were in the mood for a hot sandwich. I got the Chipotle and my SO the Big Kahuna cheese steak. Texture of the meat was weird and melted processed american cheese was all I could taste. We both finished but for the $20 spent it could of should of been better. I won't disount them entirely because I haven't tried their cold subs but kinda doubt we'll go back. Staff was really nice and the place was clean They need to stand behind their words on the sandwich bag cuz honestly Subway would have been a better choice, at least you know what to expect. read more