This year for Mother's Day, my wife wanted to visit our oldest son and daughter in law up in New Braunfels. The plan was for the "kids" to go to the movies while she and I stayed at the house and babysat our adorable little 5 month old grandson. None of us wanted to be bothered with going out for dinner, and my wife doesn't like to do that on "special" days anyway because of the crowds. She decided I would go over to Jimmy John's and pick up. I went on the website and tried to have our order delivered since delivery was free that day with a special code. Even though my son's house is within two miles of the store, they don't deliver there. I called instead, but after being on the phone for about 15 minutes placing a huge order, the staff at the store couldn't set it up for delivery either. No biggie. I was just being lazy anyway. I told them I would pick up our order at 2:45. Like the old fart that I am, I arrived about ten minutes early. I told them what I was there to pick up, and one of the workers told me they were working on my order, and I should grab my cookies, chips, and drinks while I waited. She gave me a huge shopping bag and a drink holder to put them in. While I was finishing up with the drinks, the same young lady called me over and handed me another huge bag with our sandwiches at exactly 2:45! When I got back to the house, we all figured out whose sandwich was whose and sat down to eat. I was amazed that all 5 of the sandwiches were exactly what we ordered. I mean my clan has some picky folks. All but 1 of the subs was full of "hold the ????" and "add some ???". As we ate, we all talked about how good the sandwiches were. My son and daughter in law said that Jimmy Johns was their go to sandwich shop. I totally understand. I had the spicy east coast Italian. It was so loaded with meats that I could have taken half off and made another sandwich. Plus, they put some kind of mayonnaise or aioli on it that was dazzling! All of us had the barbecue flavor chips but my wife. who opted for regular. As far as I am concerned, that was her loss. These were the best kettle chips I have ever had. And, believe me, this fat man has eaten a lot of kettle chips! The oatmeal raisin cookies were also really good. I did not expect that. In my opinion most prefab individually wrapped baked goods are usually only so-so. Now, I have to figure out where my local Jimmy John's is here in San Antonio and hope it is just as good. I don't want sandwiches all the time, but when the time comes, I want a good one like the one I ate in New Braunfels. read more

Paid for sandwich, waited an hour for my sandwich and when I called about it they told me they cancelled the order...

They are fast and Sandwiches are delicious. I got the Spicy Italian. Soooo fresh and tasty! I'm definitely going back.

Dollar for dollar, one of the better sandwich shops in New Braunfels. Even with staffing issues that everyone is dealing with, our orders are always ready super fast and the special requests are correct. Definitely recommend if you want to grab a fast lunch and also want to avoid the typical fast food options. read more

Jimmy John's - a sub sandwich cut in half - Sandwiches Near Me - New Braunfels, Texas

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I enjoy Jimmy Johns sandwiches......however the San Marcos TX location has to be the slowest and most dysfunctional I have ever experienced. Two customers stated they waited for nearly 40min (they were there before I walked in) and were clearly irritated. A city employee (shop shirt) waited 20 min (he conversed with the other 2) and I waited 10 min and was not acknowledged at the front. I departed to avoid the fiasco. 3rd time I'd been here and the other 2 were poor just not this bad. Think I'm done with Jimmy Johns read more

This place is always 100% on with their sandwiches. Excellent even in delivery. Good job guys !!

When I originally reviewed Jimmy John's I had given it five stars, I thought the food was great and the service was quality I even question why others had given bad reviews. Well now I have gotten a taste of what others apparently have witnessed. On 6/29/2018 my family and I dined in at Jimmy John's, I ordered one #5 with pickles one #1 without lettuce And one #3 without lettuce. I didn't get the pickles and both of my kids sandwiches had lettuce in them, Not because it added on purpose it was brought along with other toppings and ingredients. Most likely due to a dirty workstation or being sloppily prepared. Even though it wasn't purposely added it was enough that it could easily be seen and had to be removed. We asked an employee for a fork so We wouldn't have to use our hand to remove the lettuce, We were told they do not have utensils but a minute or so later we were brought a knife which was fine by us. However we told the employee what we needed utensil for in my opinion the reply should have been "let us fix it" or "let us make you a new one" Or "how can we fix this" instead as we dined on our meal we had to listen to them talking sh** behind the counter about the situation. They could have easily fixed the mistake but instead made the experience worse by commenting to each other in range of us hearing about how it's not that big of a deal. Missing pickles and unwanted lettuce may not be that big of a deal to the person making it but to the person paying for it should get what they asked for. I should've took pictures of the food and I should have recorded the employee's conversation but at the time all I wanted to do is get my kids fed And get home. Will I be dining at Jimmy John's anytime soon? probably not. What I recommend Jimmy John's to anyone after this? I most certainly would not, there are some people who are allergic to certain foods And can be made extremely ill by cross contaminations of food. Subpar employees make for a bad business. read more

I really do appreciate this JJ's. Nice people. They go out of their way for their customers, and my order is always fresh and delicious!

Get your stuff together! I have had delivery to my address 3 times in the last month... now 1.5 miles is too far out of range. I love your sandwiches but to be told to just come and pick up an order when delivering fast food is your thing is an utter disappointment. Update: This owner/operator is incredible!!! After my initial review, she reached out and corrected the problem and stayed in regular contact until resolution of issue. read more

it was a pretty good sandwich it was just nothing special compared to subway. would recommend if it was your only option.

It's a sub shop. You go in, you order a sub meal, you serve yourself drinks, you eat fast and you leave. What's not to like about that? There's about a half dozen sandwich shops like this one in New B and it accordingly is right in the middle. Service is fast, place is clean, and everything's pretty tight together on real estate. I had the Beach Club which is way too large. Wish they had it in the smaller size. The food tasted good, loved the kettle cooked BBQ chips. Lemonade to wash everything down with. read more

I ordered from the location on Wonder World and I was NOT impressed. A waste of money in my opinion. The bread tasted waxy and the meat and toppings were just thrown on the sandwich. They also added too much butter on the bread that it is all I could taste. I have also heard that the manager running that store is super rude, and now I see it is also poorly ran. Will not be going back. read more

No greeting upon walking in... there were 4 guys standing around and no other customers to be waited on. One guy (red headed) was on his cell phone behind the counter. The guy who took our order went from the register and started helping the other two guys making our sandwiches WITHOUT washing his hands. I'm a stickler for good customer service. A simple greeting would've sufficed. I just wasn't impressed. I won't be back!! read more

Ordered an hr ago before calling. Was told it was going to be another hr. So I cancelled Wtf!? Worst Jimmy Johns

I ordered a sandwich expecting just a usual how hum sub sandwich even though I gave very specific instructions. Amazingly my sandwich, made by Anne, was perfect. John who delivered it was very quick and extremely polite. I couldn't be more pleased. My "Billy club" on 9 grain roll was great. Thanks! read more

Awful customer service. Their food is no better than subway. Sure, they are "freaky fast" but I'd rather order from somewhere that's going to take longer, has better food, and great customer service (The Ords: 830-626-3151) Jimmy Johns has argued with multiple coworkers of mine about tips, and credit card information. They need some serious management around there. I will never order from them again, nor will half of my coworkers. And I'm pretty sure when they first opened we were their greatest clients. read more

This place is bland and has very limited selection. I tried this place out today and am not happy. I ordered the veggie sandwich but they forgot to put on avocado and cucumbers (I didn't notice this until I got home and began eating my sandwich)! I asked the cashier if they had any Tabasco sauce, or any seasoning at all - she said they had oregano :(. Rest assured I will not be returning to this place. read more

Jimmy John's - a sandwich with lettuce and tomatoes - Sandwiches Near Me - New Braunfels, Texas

In this time of people not wanting to work and general bad service. Anne at this location knocked it out of the park. Even short staffed she was getting it done. Get this lady a raise! read more

I dislike this establishment for so many reasons. My first order was with a coworker and we had ordered for delivery. It took them 1hr 25min to deliver 2 sandwiches. We did let management know that we were not please. They gave each of us a $10 giftcard and apologized but made many excuses as to why the driver was unable to locate our business. The second time I ordered from them it took them 40 minutes to deliver my sandwich. Each time the sandwich was not up to par. Their giant sandwiches are not giant at all. The meat/ingredient to bread ratio was way off so each time I was just eating soggy bread. Their bread is also very cold...not even room temperature. I am not sure if the sandwiches are kept in a cooler in the drivers car or what...but I don't really want my bread cold. Overall the sandwiches sucked and the FREAKY FAST delivery is not fast at all. What a let down....I'll just keep going to Subway....better sandwich and I can go there and back much quicker than if I had it delivered by Jimmy Johns. read more

I come here all the time and I love it. Please give out napkins to us and don't make us ask though. Love from Nicole in NB read more

My daughter and I ate here for the first time today. Without realizing it, my 11 yr old left her wallet with all of her Christmas money on the seat. In a panic, I called the restaurant to see if they had it, and sure enough, they were keeping it safe until we returned. I was so relieved and thankful that the employees there are honest and have the integrity that is missing so often these days. We will frequent this establishment more often because of our experience as well as due to the very tasty sandwiches. Y'all are awesome! Minna F. New Braunfels, TX read more

First place to charge me for a 8oz of water with my meal!!! Customer service at the Register was not welcoming!!! Thank you I appreciate that! Review updated read more

Delivery is really quick 90% of the time, and when they are busy, they will tell me if it will be a bit of a wait. Customer service is great...one time a diet coke was delivered instead of a regular coke. I called to let them know and was brought a coke asap. One of the few places in NB that will deliver to my workplace. read more

Took over an hour for delivery. Called twice to see if order was lost, told it was out for delivery. We are about a mile from their location. No apologies or explanation. read more

Horrible! Waited forever for delivery only to be told 2 hours later that I'm outside of the service area they deliver to I was in down town new braunfels!! read more

This is the best JJ I've ever been to! Came in as they were closing/cleaning and they happily let me in & gave me some great samples & suggestions. This place was very clean & had the friendliest staff around read more

My favorite place for subs. Great people and food. My go to place Subs are always fresh and delicious. td

I like Jimmy Johns sandwiches , a lot. But the lack of five stars is due to lack of salt and pepper packets. Yes , I asked once and was given them with a smile. The next time,I was told they were no longer allowed to give out salt and pepper because it was a quality control issue. Really? But service is quick and sandwiches are tasty. read more

The sandwiches were fine- nothing spectacular but the service needed some work! They didn't have lemons (or lemon packets) for iced tea or knives to cut my sandwich and when I asked where the napkins were (because we weren't given any with our meal) they pointed behind the counter...I had to reach back there myself. read more

Just called to have a delivery which I have always done and was told now I'm out of their delivery zone!! It's literally 3 miles away and the guy was very rude at the end of the call!! Never eating here again! read more

If there were a 5 star rating for the worst sandwich place in New Braunfels this Jimmy Johns would take first place. They serve sloppy sandwiches with mayonnaise all over the bread on the outside, the vegetables are disgusting, I got half a tomato slice and a tomato end on mine. Not a lot of choices either, but that's just their menu. The attitude is unwelcoming and rude and it's not hard to see that the employees there would rather be anywhere else. Consistently bad all across the board. Get new owners or management that cares about customers and this place might be able to recover. I'm not giving them any more chances or any more of my business! Try Cravings if you want a delightful experience coupled with good food. read more

Great Customer Service! Clean Place! best sandwiches in town!

Awesome staff I order at least once a week and always get my order on time and they never miss a beat I'm very pleased with jimmy John's and will continue to order my lunch once a week keep up the great work read more

Love it! Fast delivery indeed! Great subs! If I had one complaint? They do not cut your sandwiches in half, they are whole. Thats OK!

I actually like Jimmy Johns. I have other favorites but JJ is okay too. I just HATE that they don't automatically give out napkins. Really?? Customers have to ask for a napkin? WOW! read more

Clean restaurant and bathrooms. Bland, flat, sandwiches across the board. Avocado on sandwiches is so minimal we thought they forgot it after opening the it. They showed us where they put it and seemed like they thought it was normal. First time at Jimmy John's and probably the last. Subway is comparably priced, tastes better, and not too far away. read more

One person working the store at 1150 on a Sunday and the last weekend of the summer. Wow

Sandwiches are good, as most JJ's are. Service is always slow. Usually only one person working register and making sandwiches. Slowest Jimmy Johns I've ever been to on a regular basis. read more

This Jimmy Johns is hands down the best! I always make a point to stop here on my way home from Austin. The manager and people who work here rock! read more

Absolutely, the worst customer service that we have experienced in a fast food establishment. The only reason I even gave one star, is because they don't let you leave negative stars. We have been ordering a sub the same way for over a year. On this occasion the older man with white hair said he would have to charge us $1.95 for swapping the turkey for ham. I explained that it is an even swap and that they have been doing it for over a year. He was outraged that his employees have been swapping the meats and not charging us. At that point he interrogated us about which employees had done this. We told him we weren't going to get his employees in trouble by throwing them under the bus. We asked him to explain how there was a $1.95 difference when both sandwiches were the same price on their menu. He didn't have an answer, and continued to make excuses for his ridiculous reasoning. When we asked for a manager he then told us he was the owner. I explained to him that I was a business owner as well and that if one of my employees treated a customer the way he had treated us, they would be fired on the spot. Did I also mention that even when I told him I was tired of arguing the point and just charge me, he then made the sandwich wrong twice. And as we sat in the booth, he belittled each and every employee in the store. read more