They seem to have really started cutting back on the amount of meat on a normal sandwich. 2 1/2 very thin slices of salami and 1 1/3 very thin slice of capocollo. Seems like we're just paying for the bread, lettuce and tomato at this point. And if so, shouldn't cost what it does. The staff was nice though. read more

Jimmy John's - Sandwiches Near Me - Phoenix, Arizona

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Service is usually ok, but today was unacceptable. Online order pickup and two sets of customers came in and got their orders after they received the order. One set of customers finished eating and left before I received my order. There were 4-5 employees working the sandwich line and counter. If you want a sandwich and don't mind waiting 15-20 minutes for a cold sandwich, then this is the place for you. read more

Service was quick, assertive and fast pace The ambience in their room was very humble and filled with nice music! Food is top tier and looks very inviting and sounds absolutely delicious!! read more

Jimmy John's - Ham and 3 cheese melt - Sandwiches Near Me - Phoenix, Arizona

Fast service and good sandwich. Problem is dining area is super loud. Something is needed to buffer sound. We won't be dining inside again. read more

This location has a drive through which is very convenient. I tried the $10.99 kickin chicken wrap which was actually quite toasty hot. I'm not sure if it was the ranch or the jalapeños that made it kickin. The chicken was good quality and the ingredients very fresh. Also, the kickin chips were spicy ranch too. A truly Fiery, but mild lunch. read more

Jimmy John's - New in 2025 - Sandwiches Near Me - Phoenix, Arizona

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Unfortunately they have kinda went down hill. In the beginning, Service was not great but they were still learning and then it became OK after they got some people that done I feel like. However, today was disappointing because I feel like if you're charging almost $14 for a sandwich and small drink. You should have some protein on it, not overload it with vegetables and give you a couple pieces of meat. I feel like it's a vegetarian sandwich. People are nice but disappointed and feel absolutely no value. I'll have to go to a different location at deer valley and the 17. Do you feel this is worth it? read more

Jimmy John's - Jimmy John's. I better go next door to in and out burger I can get 3 double doubles! Hahah. - Sandwiches Near Me - Phoenix, Arizona

Jimmy Johns. The crew here goes above and beyond. Do you all know that this Jimmy John's has a drive thru. Shoot...... I'm gonna make this a twice a week thing now. Special shout out to the crew here. Super chill, super cool, amazing customer service. I was pleasantly surprised that this crew is so cool, courteous, respectful, and down to earth. Thanks Jimmy John crew. Baaaaddddddd aaaasssssss!!! read more

Jimmy John's - a sandwich and a drink - Sandwiches Near Me - Phoenix, Arizona

Wow! What a C R A P P Y #9 SANDWICH! I refuse to go to the tramonto location (the people suck, and the service sucks!). But my wife bought her and I each a number nine sandwich wrap. I guess it tasted OK, but that was after I got them nasty thing open. They apparently washed the lettuce before making the wrap, but didn't bother to dry it off so the sandwich was soggy and completely soaked when I got it. It ran all over the place. Just opening it up. It got all over me all over my chair all over my shirt. It ran down my stomach. It was terrible. This is just one more reason not to go to Jimmy John's especially this one. These guys keep lowering the bar every time my wife goes there. If you choose to go there, remember, I warned you! read more

A very bad experience. Let me say I almost never go to Jimmy Johns because they are far from where I live, but they are opening one close, but its not open yet. So I thought I would try another one out. It happened to be "National Sandwich Day, " November 3rd., so as is typical sandwich places have deals. When you go to the Jimmy Johns web page in giant they have their offer. Buy a 8" sandwich, get a Picklewich for 50%. So basically 25% off your order. A Picklewich, for those wondering was a limited time sandwich using a pickle instead of bread. So I add the sandwich and Picklewich to my app. but no discount. So I just go there to order in person. I say I want the sandwich day deal, and they are confused. Luckily I printed out the web page even including their "terms" for the deal. After explaining it three times, to three people, each apparently higher up the rank, I finally get the discount. Luckily, nobody else was in line, because it took at least 5 minutes to get this resolved, and again, nobody else was in line. Its a bunch of young people, that obviously don't follow offers given by their company. Very sad. The Picklewich was OK but wouldn't order it again, which is good because I'm never going back. read more

Jimmy John's - Picklewich - Sandwiches Near Me - Phoenix, Arizona

Expensive and skimpy!!! Giant sub combo and regular sub combo $43!! Not very good!! Guy from Jersey goes by Mike does it better!! read more

Look at all these 1 and 2 Star Reviews, SHAME ON ALL OF YOU who feel you need to bash small businesses on social platforms.. Stay away if you can't be pleasant with some understanding. Like they say, ONLY believe half of what you read or hear, perfect example here. I've been coming to this Jimmy John's over a year and the experience each and every time has been above par, the service is on point, the staff is always pleasant, the atmosphere is inviting with good music and the sandwiches delicious! I recommend this location and any others around in the upcoming future. Good Work JJ's crew... We got you! Peace.. Frankie G. read more

Best meal I've had all year thank you thank you. The cashier was very friendly and you can't go wrong with a good sammy read more

Jimmy John's - Sandwich and chips - Sandwiches Near Me - Phoenix, Arizona

It's only kids who work here and don't know anything.. they always mess up the order. If I ask for something on the side or not on my sandwich they always mess it up. It's clean inside but always getting order wrong read more

My wife and I were very loyal customers, at least a few times a month. While consistent we had been continually surprised by the continual increases in your prices. Now it has gotten ridiculous to the extent that last week we bought our usual #9 & #5 with only chips. What used to, 4 years ago cost $16-$18 increased regularly to now almost $30. When we questioned the cashier she said that the store was regularly raising prices every 2 months and has gotten so bad that she said that she can't even afford to eat there anymore. We are done. We will be going to J Mikes or Firehouse, or make our own for 1/3 the price. We know prices and wages have gone up but not near that much and not every 2 months. You have lost a very good regular customer I am sorry to say. read more

*****DO YOURSELVES A FAVOR AND AVOID THIS LOCATION**** I think we all have been to a Jimmy John's.... So when they built this place we were excited since it much closer to our house. In the beginning when they first opened it was like every other JJ's and a decent experience. However in the beginning of 2023 we started having orders wrong.... so wrong to the point where we drive by this location to go to the on Deer Valley. Last weekend we decided to give this location another shot since we were in a rush and went through the drive through. Ordered 2 sandwiches and neither sandwich order was correct (while checking in the drive through) luckily, the end of the drive though is by the entrance so I went inside to attempt to rectify our order. They say they will remake the sandwiches. However, not telling us that the remake order is now at the end of the line behind everyone else that has ordered since we ordered. As mentioned prior, we stopped because we were in a rush. So now like 10 minutes later the first sandwich remake comes out and again is incorrect so right back to the counter I go behind another gentleman also having issues with his order and returning a sandwich. Needless to say it took the staff 5 tries to make it 90% right ; yeah they NEVER got it right, it's a (#9 with no Mayo, no onions, no oil, add Jimmy peppers, cut in half) and on the FIFTH one they still forgot to cut it in half. At that point I was so late I had to leave. Not only that the attitudes portrayed by the employees and complete lack of an apology or concern for customer satisfaction was completely appalling for any business who wishes to have their doors remain open. I was happy to see this location open, and I will now be as happy to see them leave, so I do not look foolish driving right past this store to go to to Deer Valley store. *****DO YOURSELVES A FAVOR AND AVOID THIS LOCATION**** read more

If I could give less than one star I would. Every time we have gone here they have managed to either mess up one of our meals or they just plain don't even have any bread to make a sandwich. Tried to give them another try tonight only to get home and my sandwich have no Turkey or bacon on it at all. Just tomato, lettuce and hot peppers. Tried to call to rectify the situation and the phone just rings and rings with no answer. This has got to be the worst Jimmy Johns location in the franchise....I won't ever be back again and now I hope they put something good and reliable in this location instead. What a waste of space. read more

Jimmy John's - Supposed to be a #16 club Lulu but no meat was ever put on it - Sandwiches Near Me - Phoenix, Arizona

Don't go to the drive thru from 11-2. So slow. Ive been here 2 times and had to back out and park to go in. The drive thru barely moves. Losing so much business because I'm not the only one who leaves the line to go somewhere else. Saw 4 other cars leave on 4/1 and we all went to in n out and were out of that line before the car in front of me even moved. Great food but get it together. read more

I can't believe I haven't written a review on this place. I love the consistent service and food at JJ. You have missed my extra hot peppers that last 2 orders, but I can't ever be unhappy with my fast and yummy sandwiches and pickles. The drive/thru is a little hard to find, but look for it cause it's so worth it. read more

Food - unripe tomatoes, bread stiff as a board. not like any $10 sandwich I'll buy again.

Twice in a week they have gotten a simple order wrong. I have to double check the order. Not enthusiastic employees at all.

Bad customer service and the subs are subpar. Bad music. Didn't get my order right and started making it before I was even done ordering.

This new location is very disappointing. The last 2 times I picked up an order, they messed up my order. The first time, I came home & there was NO MEAT in my sandwich. The second time, there was lots of lettuce, pickles and cheese, with ONE slice of turkey. I had been Giotto the Aqua Fria Frwy location where my order was always great. I started going to the N Valley Parkway location because it's much closer, but if I want Jimmie John's, I won't go to N Valley Pkwy location, maybe they need more training, but I'm not impressed. read more

Great place MOST of the employees treat us very well and overall our experiences have been good. However, one of my children went there the other day and came back sobbing. An employee by the name of Avery had said some very cruel comments and called my child a d*ke when she thought they were out of earshot. While my child was ordering, this employee was extremely passive aggressive towards them as well. On top of this, the other day, I went through the driveway and that same employee Avery was on her phone and completely off task! Besides this employee, Jimmy John's treats us well and the food is pretty good. read more

I'm not someone who writes casual reviews for sandwich shops but as a regular customer at this JJ's location I feel compelled to. We live directly in the middle of two different Jimmy Johns locations, but we always choose to come to this location over the other because of one thing, Avery. When customer service is largely dead anywhere else, I know that coming to this shop I'll be greeted with the warmest welcome and the most attentive sandwich making experience with Avery. She's just always so friendly and eager to make sure everything is top notch. She's just always buzzing around the shop with a big smile and can-do attitude. I'm just super grateful for the wonderful experiences I've had coming in and wanted to recognize her. I hope the management truly knows what an asset to this restaurant she is. She knows how to make a customer feel special and she knows how to make a tasty, delicious sandwich! Thank you Avery!! read more

I was in the area and wanted a quick bite. I noticed they had a drive thru and only two cars in the line. I though perfect! Well...it only took 20 minutes to get to the window! Then sat there for 10 minutes waiting for my sandwich and drink which was already sitting there next to the soda machine. They seemed really disorganized and incapable of multitasking. At least the sandwich was decent. But freaky fast? Not even close. read more

It's been a long time since I've come across such a wonderful team of coworkers. The kindness and sincerity I was shown at this store was beyond what I could have ever expected! From the phone call for my catering order, to picking it up with the enthusiasm and sweetness that was delivered. I don't leave reviews often, but downloaded this app especially for this reason. I've been through a lot lately and am beyond grateful to have been treated with such respect and love! Thank you so much! You have no idea what y'all meant to me today! read more

It's Jimmy John's, wish they still delivered but always good quality and fast. These 2 star ratings are prob due to the politics If I had to guess. Although if I'm honest that NY bagel spot in the same parking lot makes a better sandwich but they close early read more

hmmm where to begin? Maybe with the non-delivery...Don't expect delivery from this place unless it is Monday-Thursday...Forget about it on Friday, Saturday or Sunday (even though there are 6 workers there, sorry 2 workers while the other 4 pick their noses and watch) they turn off that option so it has to be picked-up. So you order combo's for the whole family and go pick it up. Fill up your drinks and they don't have drink carriers. So all the food is in a box no bags (owner/operator) is too cheap to buy the Jimmy John's bags? No drink carriers, last month was.."we are out right now here is an extra box to put them in will that be ok? Sure thank you for that"...this time..."no we don't have them" then stares blankly with no neurons firing at all. Ended up leaving the drinks not sure how Jimmy John's expects 1 person to carry a box full of food and 3 drinks open the door to get out and then try to get into their vehicle...maybe that is why they aren't doing delivery because they don't want to spill the drinks in THEIR car..but to hell with the customer's car. So charged $50 bucks for 3 combos that weren't combos at all just sandwiches and chips...hurray....can't wait to order again! read more