I absolutely love Jimmy John's but they have really gone down hill Freaky fast has become unbelievable slow, my order took 2 hours to arrive , I mean its a sandwich when I order a steak meal it gets to me faster that this. My last order the sandwich was lacking meat and very sloppy I wanted to send it back but choose to not give up on Jimmy John's yet, but just ordered again and again saying it will be about 2 hours for the delivery again..... sorry guys , a very unsatisfied and unhappy customer. read more

This jimmy johns 1.8 miles away canceled my order because I'm outside of the delivery zone. If you can't deliver to a location that close, just close down. You cant deliver. Why is it even an option read more

placed an order for an Ultimate Poker sandwich, a Country Club sandwich, and Powerade drinks. Unfortunately, the delivery driver forgot to bring the drinks. When I informed her of the oversight, she seemed unsure of what to do, and after a brief exchange, I suggested she return to the store to retrieve the missing drinks. She agreed to return but did not seem to want to resolve the issue herself. After waiting, the driver returned with the drinks, but upon opening my husband's sandwich, we noticed that it had a hole in it, as though someone had pressed their finger into it. At this point, I called the store at 12:38 PM CST to speak with the manager. To my surprise, the manager refused to give me his first name, citing store policy. However, after doing some research, I discovered that Jimmy John's does not have a policy that prohibits managers from providing their first names. This led me to believe that the person I spoke with might not have been the manager at all. Despite explaining the situation and asking for a refund, the manager showed no empathy or concern for my experience. He merely said that it was okay for me to send the food back with the driver. When the driver returned to pick up the food, I informed her of the situation, and she took the bag. However, my husband later discovered the food discarded in the middle of the street. This is completely unacceptable behavior for any company, let alone one of Jimmy John's size and reputation. As a long-time customer, I am deeply disappointed by this experience. The lack of responsibility, empathy, and professionalism from both the delivery driver and the manager has completely soured my opinion of your company read more

Jimmy John's - Sandwiches Near Me - San Antonio, Texas

Worker Brian at store #1979 (700 E Sonterra Blvd San Antonio, TX) did not take my order correctly. Lied and said I ordered one sub when I clearly stated I needed two subs made. After he messed up my order, he just sat in the back doing absolutely nothing and looking guilty when I brought up the issue. Another worker jumped in and started getting smart with me. I simply stated "I ordered two subs and I am really in a time crunch as I have students I have to get back to and don't have much time" Unknown worker stated "we are all in a crunch time Sir" and mouthed something else while walking away from me so I couldn't hear the rest. I then asked to speak to a Manager. I would simple say HE did not look like a manager I would want running any store. I told him the issue and he at least apologized. As I was walking out, I head the manager and the disrespectful worker just joking about it as they thought I was already gone. I will not be returning to this Jimmy Johns and I would advise my colleagues, military veteran community and anyone else in the area to avoid this location. Review the videos (if there are any cameras) and I would recommend a review/inspection of the Manager and staff. I would like a response on the matter, thank you! read more

I just ordered from here a caesar wrap with No tomatoes. Guess what I got. tomatoes unfortunately I wouldn't mind but I hateeeee tomatoes idk why when I eat them they make me feel sick. It was pretty busy in there so maybe they were rushing but please just make the food I ordered the way I ordered it. read more

Jimmy John's - Sandwiches Near Me - San Antonio, Texas

I rarely leave a restaurant review but I felt the need to warn others before they visit this establishment. In hindsight, I should have read the prior reviews from others who have experienced the same terrible service from this location. It was so bad that I left after paying for and, without my sandwich. Don't subject yourself to this level of frustration! read more

We were in the area having dinner at Salata and my husband suggested wanting to get Jimmy John sandwiches to eat for lunch. I think this may have been only my second time buying from Jimmy John's. The first time was at a different location. I ordered the Italian 8-inch sandwich. My husband got a turkey club sandwich. We both ate our sandwiches today and it was good. I will say it was my bad yesterday. I hadn't seen what veggies are automatically added to the sandwich. My husband asked me if I told them not to include onions because I do not like them and I hadn't. The gal was so nice to remove the onions for me. Would be open to checking out more of the different sandwiches available next time. read more

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Sandwiches are amazing as always. Service was pretty bad this go around. The gentleman at cashier seemed to be having a rough day I understand as we all experience these days. Although in customer service you have to compartmentalize especially when serving customers who just want sandwiches. When I went in it was quite slow. The cashier/He was rude, and uninterested to even serve me and press a few buttons on the register. Maybe find some happier people to take orders at the register. I live right up the street and there sandwiches are always my go to. Might find a new location to go to. read more

A truly lovely experience. The service was insanely fast and the food was fresh and delicious. Andrew, the assistant manager I believe, was incredibly kind and helpful and I can't stress enough how hard it is to get that kind of feeling from eating out these days. I can't wait to come back! read more

I am a rewards member and love to eat at the Stone Oak location. But tonight I came in to eat and the tables were not clean, no paper towels in the men bathroom, the Sweet Ice Tea didn't taste like Ice Tea. I told the employee but didn't even acknowledged what I said. Sandwiches were made to perfection and tasted really good. I decided ro drink diet coke. We will see next time if maybe was one of those bad days for the employees. read more

Always have a good experience the ability to have consistency amongst stores is great. I like the turkey tom the most. Moose Out read more

Ordered a Little John, cost a little over $5, assuming it was half of a regular order sandwich, came to be a mini kids size nothing but lettuce and extra Mayo which I didn't ask for. All it took was 4 bites and bunch of lettuce and Mayo left over. Never again. read more

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Food was delicious, dining room was clean and sandwiches were made quickly. Younger girl with pink hair and glasses seemed rather annoyed to be there. Asked "why" with an attitude when another staff member informed her we wanted our sandwich cut in half, it wasn't even done being made yet. Then was short with me when I told her the soda machine didn't have any ice. read more

It was, as a matter of fact, freaky fast. Sandwich was done before I finished getting my drink.

Horrible attitude, rude, uncaring and unfriendlyBilly Club min. Lucky we like the food. read more

Jimmy John's - a table and chairs in a restaurant - Sandwiches Near Me - San Antonio, Texas

You think I would have learned my lesson, but they're food is good...when you get it. Ordered a sandwich at 11:11 for delivery between 12:00-12:15. I called at 12:14 to check the order status, and was told it was 5 minutes away. It's now 13:03, no sandwich, and when I called to get a refund, the kid who answered this time said they only had one driver and a huge lunch rush. I don't care. I put my order in early for a reason. To beat the lunch rush. If you're going to be late, call the customer and inform them. Don't lie to them. That worker should be fired. Stay away from this place of you want on time delivery. read more

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staff was great and coustomer service was fantastic. The food was great too I highly recommend you come to this place

So, I was filling up my water bottle with water, which I assumed would be okay, considering that they give out water cups for free, as it is illegal in the United States not to, and I honestly assumed that it would be saving them money, because they wouldn't need to pay for the cup, since I had brought my own. While I was filling up my water I was approached by an employee and told I needed to pay for the water. I happily agreed, because I didn't want to steal the water if it wasn't free for whatever reason. When she rang me up for it however, she tried to charge me $2.70 which is the price for a fountain drink, and it stated this on the register. She rang up my water as a fountain drink, and I tried to explain to her that I had only gotten water, not a fountain drink, and she justified the price by saying that it was the price of the cup or something like that. I already had the water, I had already filled my OWN cup with water, I had not used any of their cups. Like I said previously, I would be more than willing to pay the .75¢ for water, which is what it normally would cost if I were to order a cup of water instead of a water cup, but $2.70 for water is just completely outrageous. I would also like to mention that I mobile ordered my food, and on their app, their is no option to order a cup of water, only a bottle of water, so I'm not sure why they would charge me for it in the first place if it's not even on the menu. It was incredibly frustrating for me, and I honestly don't understand why they would try to charge me $2.70 for water, and refuse to change it, even after I explained that I had in fact only gotten water, and not soda. I would also like to mention that I ordered about $20 of food, so I wasn't just going in there to take their water, I wasn't just using their water and not buying anything, because if that was the case I could see how it would be frustrating. I was very frustrated and upset about the whole thing and it honestly ruined the experience for me. Edit: Okay, so the owner responded by saying they charge for a branded cup, I DIDNT ASK FOR A BRANDED CUP I FILLED MY OWN WATER BOTTLE FROM HOME. Next time I'll ask for a free water cup and use it to fill my water bottle because apparently wasting a cup is more responsible than filling mine straight from the fountain. It's more important to this owner that we produce waste than to fill our own eco friendly cups. If you enjoy ruining the environment go to this location. read more

I ordered catering boxes of 1/2 sandwiches for my place of employment. The manager there made the ordering process very smooth. He was friendly and professional. It was delivered in a timely manner and they provided everything I would need. Even with the slight hiccup in our order they were so quick to help fix everything and get additional sandwiches delivered. This location went above and beyond anything I could ask for. I will definitely be ordering from them again. Thank you so much!! The sandwiches were fresh and delicious. read more

I was shocked at the lack of service and professionalism that was shown. I ordered online but changed my order to delivery. The guy on the phone was slow and needed a lot of redirection..... they don't offer utensils AT ALL and I ordered the unwhich (no bread). Then my order was wrong and I called to speak to a manager the the female said hold please. The next female got on the phone and said, "the manager's busy making sandwiches, so whatchu want?" I said can I leave my number for the manager to call back so I left my number and she said Ok and hung up! Oh and NO I didn't get a call back. The rudeness is overwhelming and unnecessary. I can order from another place like Jersey Mikes from now on. Duces read more

Can't get an order right. I dont even know why they offer customizations. Lol. Ordered like 3 or 4 freebies, got none of them

I've only had the Slim #1 Ham and Cheese. It was made in about 10 seconds and in my hands. It was very tasty, with nice soft delicious bread and ham. The cheese complimented it perfectly. The staff was very nice and friendly. Blazing fast service! read more

Jimmy John's - One of two entrances. - Sandwiches Near Me - San Antonio, Texas

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I order weekly from Jimmy John's weekly while out of town working (mostly in Houston) utilizing a couple of lo ations. Delivery is always prompt and accurate. Today, I ordered locally through the app at 12:42 for pick-up. One sandwichn, nothing more. Arrived at 12:50 to wait. And wait. And wait. And wait. Three guys were "working" the line. No more than 2 were working at any given time. Two, or all 3, were more interested in talking with each other than they were making sandwickes "Freaky Fast". Finally got my single sandwich at 1:11 (29 minutes after ordering). Bread was not removed - did not request to leave it; sandwich was not cut in half - did request it to be cut in half. The manager/owner (?) (older guy) was more interested in working with receipts and paperwork, beside and behind the guys on the line, oblivious to their poor performance and poor customer service. Will not order from this store again. Ever. read more

I guess I went on a bad day. Ordered two sandwiches online. Showed up ten minutes later. No sandwiches. Not greeted. Told they were working on order. Then I noticed they were turning customers away. They were out of turkey, ham and roast beef. So, I asked what was up with my turkey. Since there was none, I asked they cancel order and just make the tuna. After six or seven minutes I finally had half the order that I had placed 35 minutes before. I mentioned to the disinterested cashier and sandwich maker the lack of sandwich meat may not be there problem but they should express empathy with the customers. I'm sure these guys weren't stoned but they sure had that attitude. Last time I go to Jimmy John's for a while. read more

This place is my weekly go to for lunch! I don't know why I haven't reviewed them sooner, but I absolutely love Jimmy John's. Their ingredients are fresh and delicious, and their service is lightening quick. The best part for me is that I can order online or through the app in about one to two minutes (tip: I find it easier to set up an online account and order that way rather than through the app)! And you can set up a 15 minute window for when you would like the food delivered. This is a real life saver when I have to work through lunch and can't break away from patients for more than a second. If I know it's going to be a busy day I order my lunch while getting ready in the morning. Ten times more convenient than ordering through Door Dash or Favor. There is something unique about their French bread that makes them stand out from others. And their salt & vinegar chips are perfection! I highly recommend! read more

Jimmy John's - #9 (minus the veggies) and salt & vinegar chips delivered right to my office for lunch! - Sandwiches Near Me - San Antonio, Texas

If I could leave a zero I would. 3 times now I have received food from the same delivery driver who smokes in his car and your bag, food and drink smells like an ashtray. It's the most disgusting thing ever. Last time , about 3 weeks ago it happened the second time , same guy, same smoker, and I called and was told that employee was getting fired cause it's happened from other customers as well. Well what do you know. Tonight our delivery driver was the same guy who smokes , who was supposedly fired , handed us our food and we almost puked. Threw our food away and lost our $30 credit we got for last screw up. Apparently this company doesn't take pride in their food. I'm calling the GM, franchise owner and corporate office. I'm pissed. read more

I was so happy to find this location so close to my house! If you haven't ever had a Jimmy Johns, know that they are very simple and clean tasting sandwiches. All are served cold and are made with fresh ingredients. I absolutely LOVE the Vito.... read more

Jimmy John's - The beginnings of a great lunch! - Sandwiches Near Me - San Antonio, Texas

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THEY ALWAYS GET IT RIGHT YALL. I eat here way too often and I've never regretted the choice. Fave sandwich place of all time. I wish I could give more than 5 stars. Thank you Jimmy Johns staff for always crushing the sandwich game. read more

Here about 1:30 pm. No lettuce prepared for our unwich. So we waited about 10-15 minutes for our order. Not sure there was a manager of any kind here. The crew was certainly having a grand old time. So noisy in here from them laughing and horsing around, we each had a headache by the time we left. It's a good thing to have fun at work, but this seemed out of hand most of the time. The food was good and they were nice when interacting with us, but...... read more

They let their delivery driver SMOKE on orders. We get our sandwiches and they stink up the whole place. Even the bread is ruined and tastes like smoke. If you want food that isn't full of cigarette smoke then don't order here. It's not worth it. read more

When I first walked in the establishment was very clean and tidy. However as some of the Patrons stated, very poor service. There was no smile and very heavy attitude. The lady working that night seemed to be taking out her angers and frustrations on the equipment and tables. It sounded louder than a construction site. She was throwing around the metal trays and seemed aggravated when answering questions. Another disappointment is that they charge for every single little thing and dnt even provide plastic utensils. I will most probably not come here again. Food was not worth it. read more

I visit this jimmy John's pretty regularly and they are usually correct with the orders. The past two visits I've gotten incorrect sandwiches. First time they remade them but we had to return the subs. Second time just got a sorry. Will not be returning to this location. read more

Went in yesterday evening with my family. Zero other customers in the store. Four employees just standing around chatting. 100% of tables dirty and full of crumbs. I asked up front for napkins to clean my own table. Just handed me some. No offer to clean or anything. Couldn't wait to get me out of their way so they can get back to their very important conversation. Look it up on the cameras. Embarrassment to the company. We are stone oak residents and will never return. Franchise owner should do something about this, it's terrible, not what this company stands for. read more

I ordered a sandwich with no avocado because I am allergic so when I called to let them know they had accidentally put avocado on my sandwich, they were willing to send me another sandwich and give me a $10 credit on my next order. Really nice of them, but then the sandwich took 48 minutes to get here........ read more

Always a great sandwich but def not Freaky Fast delivery at this location! Always takes an hour.

Every time we come here, it's always a pleasant experience, not just with the sandwiches, but with the customer service. I just had the nicest conversation with James, the area manager. He makes you feel so comfortable. Will continue to come here, it's MY local JJ's. read more

I don't know what it is about their sandwiches but I keep coming back here. I don't want to say it's "nothing special, " but it's got a special feeling for me...lol. I throughly enjoy their tuna sandwich, the Beach Club sans cucumbers, and the BLT. Jimmy johns has your basic sandwiches with your everyday deli meats and veggies, but they are prepared fairly quickly. I've even had them deliver to me on a few occasions and they are pretty quick with their service. Along with their sandwiches, they also have chips (made with peanut oil, for those who are allergic), drinks, cookies, and their ridiculously huge and delicious pickles. Order a pickle for your sandwich...it's a must and they'll also cut it in half or 4 halves if you wish. So if you're in the mood for a sandwich that's made quick and tasty, make your way over to JJ's! read more

Jimmy John's - Beach Club sans cucumbers and their delicious pickle! - Sandwiches Near Me - San Antonio, Texas

I keep eating here, and I'll be 100% honest: I'm not exactly sure why. The sandwiches are good. And as they advertise, they're freaky fast. Those sandwiches FLY off of the counters. But it's just a sandwich! Nothing really interesting or something you can't get elsewhere. I'd heard a ton about Jimmy John's before I came out here, so I expected something really above and beyond the norm, but it's really a little boring. That being said, I do enjoy a Vito with hot peppers, but I can only do it so many times before my taste buds rebel against me and convince me to drive further. read more

As mentioned below, these are simple sandwiches. Don't expect gourmet sandwiches and you won't be disappointed. I had the Beach Club. It's an average sandwich and quite good. It's light and just filling enough. The ingredients were fresh and of good quality. The service here is amazing, friendly and fast. All staff behind the counter were smiling and pretty cool. Actually, I was surprised at the number of employees on shift when I walked in. They may have been changing shifts (about 1:30pm) but the place was well staffed. Either their payroll is killing them or their business is crushing it and there's no problems with hefty payroll. It appears that all of the staff were working at some task or another so it looked like the payroll was being maximized. I've never seen a sandwich made so fast. By the time I walked from the cash register to the drink fountain my sandwich was ready. I then sat down and observed one of the staff crank out another sandwich in less than 20 seconds. I watched him start, looked down at my phone and then back up to him handing the sandwich to the customer. Wow! I then watched him make 2 large sandwiches in less than 40 seconds but I'm pretty sure it was closer to 30. Completely amazing. I gave this a 4 out of 5 because I didn't find a recognizable WiFi and my table was dirty and I had to clean it off myself. Almost every surrounding business has a WiFi signal recognizable by its name. If JJ has one, I couldn't find it. And WiFi is necessary in this area when business professionals like myself need to work and eat at the same time. Keep up the good work guys! read more

Quick, prompt service and the food was great! It was exactly what we were looking for. The bread was soft and the meat plentiful. I had the billy club which was fantastic with the bacon and avocado added. Absolutely perfect and so much sandwich I almost didn't finish it. Great place for good food without busting the budget. read more