After waiting an hour after ordering one sub and a bag of chips, I called to ask where my delivery was. I was told that the delivery driver was out with my order (had been for 40 minutes already) and to call if i still hadn't received it in another 20 minutes. Sure enough 20 minutes later, my soggy sub which had been out for delivery for an hour, finally showed up... No apology for the wait on the phone, no explanation for the wait. read more

Okay.. Jimmy Johns earned another star from me, because the second time my boyfriend and I came here, the bread was softer and fresher.... This time I got the #9, Italian... I got it with all the condiments this time, with extra onions and the hot peppers. And it came out pretty good. I also got their original potato chips and they were pretty good too. I couldn't give it 5 stars, because this time, there was actually a wait. And it wasn't even busy. We waited more than 5 minutes which was unusual according to my boyfriend. read more

Jimmy John's - The Italian - Sandwiches Near Me - Surprise, Arizona

They're a sandwich shop with a sense of humor. Check the sign on the bathroom floor for an example. The bread is thinner than other sub places which I really like since I'm not a big bread fan. They also have an "unwich" that has no bread at all. Free refills and a fast assembly line for the food makes them a nice spot for a quick lunch. The only thing about the place I'm not fond of is how loud the music is. It's pretty deafening. The line cooks one day were having to shout to be heard and two of them standing right next to each other said "huh?" and "I can't hear you" to one another so many times it was like being in a who's on first routine. read more

Jimmy John's - One of the many funny signs at Jimmy John's. - Sandwiches Near Me - Surprise, Arizona

I just spent $40 up in this mother fucker and you charge me $2 for ranch. It is Bullshit!

I really thought the delivery was fast, the employee that delivered the food was very nice. We really enjoyed our sandwiches and each one was made correctly. I will diffidently order from Jimmy Johns again. read more

We just left Jimmy John's. As we were leaving a lady walked in with a dog on a leash. It definitely was not a service dog. When and why is this acceptable? read more

If you like meat on boarder line stale bread this is the place for you. We decided to try JJ's as it had been awhile. Won't be back. Mediocre bread, not a lot of meat and very little lettuce, tomato ect. Not good for the price. Stick to Jersey Mike's or somewhere where you can actually get a good sandwich. This place is fast but clearly just want to make a buck. read more

Normally, Jimmy Johns is my go to when I want a quick sub. After today though, I will be taking my service elsewhere. Shouldn't advertise for "freaky fast delivery" when it takes over 50 minutes to get out the door. More like strangely slow delivery..‍‍ I had to call twice and finally just asked for a refund. The staff is careless and didn't even apologize or try to make things right. read more

Ever since Jimmy Johns came to town I've never met a quicker sub sandwich place around. Today was no exception to the rule. My son loves their sandwiches so after school today I went to order him one. They had it ready and handed to me before I even finished paying. I was literally in and out in under five minutes. The employees were fast and friendly and greeted me the second I came in. If you haven't tried one of their sandwiches I recommend the number 9 or the gargantuan if you're really hungry. My husband loves it and it always fills him up. read more

We have repeatedly had great experiences at this location. Our orders are always correct and the food is ready when they promise it will be. They've adapted to the virus rules really well, and they have left us confident that everything that should have been done to prepare our food safely. We'll be faithful customers for a very long time. read more

This place is awesome! Came here with my neighbor last month while we were moving. Had the most fresh and tasty subs I have experienced to date. So good in fact, we ate there again the next day! Keep up the awesome work guys. read more

This location always come through. I will call 5 minutes away and my subs are always ready. (3-5 x month) Every employee, every time has gone out of their way to be courteous and helpful. They make it super easy to grab a sub and be on my way home quickly. I definitely recommend. read more

I used to really love to go there and get a #9 But the music is so freaking loud now you cant even tell them your order. You really do need to employ more mature people and or have a manager that is older than 17. I can buy a full pound of roast beef or whatever i want at the deli for about the same price, and a loaf of bread for a buck. Much better read more

Rude service. When I asked about why their delivery area was so small (I live 8 minutes away), the employee said "We don't care." They probably put the same effort into the stuff they call food. I would avoid this place. It would not surprise me if the employees were doing nasty things to the food before serving it. read more

Bunch of kids working, didnt acknowledge me, kept cleaning and didnt bother helping me. Ended up leaving without ordering as no one offered to help. read more

Great sandwiches made fast. #9 is the best and the prices are good. Beats Firehouse Subs and Jersey Mikes.

I recently visited this Jimmy Johns location in Surprise. While waiting for my food I noticed how filthy the prep area was. Disgusting! I will not be back. read more

Jimmy John's - Trash and food all over the floor in prep area. - Sandwiches Near Me - Surprise, Arizona

I ordered my food at 12:02pm. It did not arrive until 1:40pm. The drivers explanation was that my order ticket was lost behind the register. If this was one time I wouldn't mind but I've ordered from this location several times and delivery is at least 45 minutes. Not what I would call freaky fast. The location is only about a 5 minute drive from my delivery location. I won't be ordering from this location again. Save yourself time and go to firehouse subs. read more

I have not eaten in at Jimmy Johns, but have done take out from them several times. I love how fast they are. One time I stopped in and by the time I got back to the car, the same song was on! The sandwich I get (#12, Beach Club), is DELICIOUS and it's great! I have one problem, however -- a few weeks ago, JJ came to my work (Surprise Elementary in El Mirage) and delivered samples for the teachers, which was wonderful! A few weeks after that, my coworkers called there to order sandwiches for delivery for my birthday. My school is on the border of Surprise and El Mirage, and we were told that since we were on the wrong side of greenway, they could not deliver to us. As teachers, we don't have the time to go out for lunch, and since we were right on the border, it would've been nice if they could've delivered - i mean, why send us samples when you then won't come to us? read more

We ended up here because the Mr Good Cents near us had closed down. What a waste. The customer service was poor, they all acted like they were doing us a favor by serving us. My sister and I ordered a #12 which stated it came w sprouts & avocado. They only carry provolone cheese, no other variety. No real choice of bread either. When we sat down to eat we noticed there were no sprouts & a very small smudge of avocado on one part of the sandwich. When we asked about it the guy behind the counter looked annoyingly at us and said they no longer carried sports and that was how much avocado was supposed to be on the sandwich. No napkins, lids or straws came w our order or were any where to be found so I had to wait again to ask some one for them. The girl behind the counter, again rude, stated they were right there behind the counter (out of my vision) and told me to grab them myself. The sandwich was bland and boring don't waste your money here, grab a sandwich from the grocery store. read more

I ordered a sub 1 hour and 45 minutes ago. 10 minutes after ordering, it said it was out for delivery. It has now been 2 hours since ordering it and i STILL haven't received it. I live 3 minutes from the Jimmy Johns shop. read more

I would say their soda taste like something off maybe they didn't turn it on. Their subs are good nothing bad.

I would give them more stars awesome food and it is fast but they won't deliver to my area and we only have one in our city . We need more of them in my city on well . read more

Had a opportunity to eat here last week for the first time! Daughter has been raving about their BLT! So I ordered their 8" BLT sandwich on wheat! It was very good, had no complaints about them. But it was no different then any other sub shop? Their BLT was your basic bacon, lettuce, and tomato. It had a special mayo on it, gave a unique taste. Sandwich could have had more bacon? But I would and probably will come back again! read more

I like this place because you get your subs super fast and they're good for the most part too! I feel like the quality is better than Subway. I always order the Vito because I love Italian subs. However, if you want the meatier, thicker sub, I would go for the NightClub sub, because it's essentially the same, just with more meat and toppings. I've tried the tuna sub, which is good if you like classic tuna subs. Nothing special, just a good ol' tuna sub sandwich. I wouldn't go in with the expectations of classic Deli subs from New York/Chicago. If you want subs better than Subway though and want it done really quickly, then go here, you won't be disappointed. Oh, and one more thing... the sizes of the subs are all one length - longer than a 6 inch but not quite a foot long. I think the hype is all in the atmosphere. Being in Surprise, AZ which is on top of Sun City, I doubt the loud rock music flies well with some of the clientele. I even heard some of the customers complain that the music is too loud. The manager explained that part of the JJ's chain's personality is the loud rock music. It keeps the atmosphere light and upbeat, along with their funny signs, rules, and sayings. The workers behind the counter even yell out and greet you the second you open the doors to enter the restaurant. This place is just so convenient for what it is. It's easy to get to, plenty of parking, and they even deliver 1 sandwich if that's all you order. Overall, I can say that I really like this place, which explains why that the staff I work with hits this place up at least once a week. read more

I had to create an account to write this review - which I would never do until now, obviously. I did so only to leave this review, because it's highly deserving. Jimmy John's is good, but I bring my family here more because of the service level. Sounds silly, right? What would be considered more of a fast food-like restaurant excelling in service? Yes. Absolutely. The Manager, David, goes far out of his way to make his customers feel more like friends, than ordinary customers. The staff is always pleasant and is always in a good mood when I'm there. Yes, it's important to have that energy while you're trying to enjoy your food. Nobody wants a Debby downer around when you're halfway into a number 12. Jimmy, John, if you boys are listening - you'll do what it takes to keep David around. This store is awesome and is lead by an even better leader. read more

Ok, 5 stars on the sandwiches but 2 stars at best on the friendliness of the staff so average of 3 stars. Sandwiches are fresh, tasty, and absolutely yum. The service is FAST but I found the staff a bit unfriendly. This was my first visit and they weren't very helpful in explaining the menu at all. Also, they saw I was balancing a baby on my hip and knew I was dining in but had hidden the high chairs all the way in the very back of the restaurant so I didn't see them at first. I was actually trying to eat with the baby standing next to me in the booth. The cashier watched me with him and there was an employee who was cleaning tables who saw me and neither one mentioned the high chairs or offered to help me with my tray or anything. That's a downer for me. I did find the high chairs, but again, it was only after I just happened to catch sight of them all the way in the far corner of the restaurant. I'll go back but it'll probably just be for take out. read more

People standing around but can't make a sandwich. then you order a number and they have it half made with mayo by the time you say..."no Mayo" Really have to watch and check what they make. Better quality than Subway but they just don't know how to provide customer service. read more

Your commercials shouldn't be better than your food. Jimmy John's is new to Surprise so it was exciting to try something new and we've all seen/heard their commercials! They were loud, but maybe part of their deal and there were several employees which seemed odd since there were only 2 people in the dining room and not even one of their 4 delivery phones were ringing. Anywho...the sandwich was just ok, it wasn't bad and it wasn't good. There were only 3 bread choices 1 of which was a wrap and the french bread seemed less than fresh. I do love that they use Best Foods mayo, that's a plus. I like Mr. Goodcents much better. read more

Best sandwiches I've had in a long time! And they'll deliver--if you fall in their small delivery zone-- 1 sandwich to you. This comes in handy for me while I'm at work and hungry! I love the bread & their mayo. YUM! I usually order the beach club. No complaints from me! read more

Food freshness is great! Staff is ok.... I wish they were a little more explanatory with what does and does not come one the sandwich. I know it has a menu board; however; somethings need to be explained. If I want mustard instead of mayo on a sandwich I do not want yellow mustard packets. If my sandwich is already wrapped you have permission to unwrap and add mustard for me. read more

In my travels through Arizona, I have passed by several Jimmy John's locations and was curious about the food. So today I gave it a try. The negative reviews concerned me about this location. When I ordered my sandwich (Vito) I asked for the vinaigrette on the side. "We can't do that." And yes, he was serious. Why can Subway, Quizno's, Jersey Mike's, and Togo's do it but you can't? Ok, you lose one star there. The sandwich, however, was good and given the size, a good value. Lots of meat and vegetables. Chips are fairly plain in flavor however and packaged under the Jimmy John's name. Would have preferred a national brand. So, overall 3 stars and willing to try it again. read more

Started a new job in the area. The boss ordered from Jimmie John's for lunch and I've been hooked ever since. I've ordered the #9 Italian at least a dozen times in the last month, perfect every time. Speedy delivery and very reasonable prices. Decided to try something different and went with the #10 roast beef and was not disappointed, lots of meat, good cheese. The bread is not soft and pillowy like most sub places, but hard crusted, french style bread. It is very flavorful with that little hint of yeast aroma you find in fresh baked bread. read more

Always LOVE Jimmy Johns! sandwiches the way i order, delivery quick & staff always friendly!

I would give this Jimmy John's a 0, but since Yelp does not allow it, I'll settle with a 1. My husband and I ordered Jimmy John's for lunch via the app around 10:45. When I placed my order, it said it would be ready at 11:30- which is 45 minutes to make 2 sandwiches. When my husband arrived at the store, the sandwiches were not ready. While he waited, he noticed that sandwiches were not labeled correctly, which made people touch multiple sandwiches in order to find their meal. In a Covid world-- this is not ok. Many people, he said, had the employees re-make their sandwiches because of this. When my husband finally received his order, it was 11:50, 20 minutes after the pick up time we were given. Additionally, many customers walked in, ordered and received their sandwiches before he did. After the frustration of long wait (ironic for a company that advertises itself as "freaky fast"), he gets home only to find that the sandwiches are not made correctly and his is actually so bad that he won't even eat it. I am sad to say that we won't be eating at Jimmy John's (at least this location) anytime soon. read more

Such a great option for sandwiches, my favorite. I love the BLT with sea salt and vinegar chips. The service is fast, staff is friendly. My only complaint is that there is no gluten free bun here yet! Please add it for those of us who can't eat bread. I haven't been able to go back since I found out about my allergy, total bummer. read more

Drake is amazing! I come in and he starts making my food and knows exactly what I want.

Literally just ordered 2 sandwiches from this place for pick up. Both saturated in oil and literal handfuls of hot peppers. Sad.

SO. SLOW. No freaky fast delivery from this location. Be ready to wait AT LEAST an hour for delivery. And I am less than 5 minutes from the store. Better hire more drivers or be ready to shut this location down. Yikes! read more

Too bad-they had excellent service etc. corporate decided they will no longer deliver beyond El Mirage and Bell Road. They have lost $30.00 per week to other companies (Literally 2 steps beyond imaginary boundaries). When they go out of business, due to competition, perhaps they will recognize you should convenience the customers. Good riddance. read more