I had the Firehouse Hero on white, less bread. It was excellent. Also ordered the mac n cheese. It also was very good but the container was 1/2 full. For $5 it would have been nice to have a full container. read more

My go to for a meatball sub. That is about all I ever get here, not that everything else is bad, but I just love the meatball sub that much. They seem to have new employees whenever I go and this causes for some inconsistencies in cleanliness and service. We brought to management's attention of the drink area being rough and it has since been really clean. I think the management cares and the food is good. Be careful buying the pickle buckets for use as a bucket for baseballs.... it makes your whole garage smell like pickles. Which was really funny. Overall, I keep coming back for more meatballs!!! read more

My husband and I went to this location on Saturday after 4 PM to order our subs before we ran our errands. The New York steamer sub was good, but my cheesesteak was disgusting . The cheesesteak was cold, not hot and the taste in the flavors was soggy, and I did not enjoy my sub at all and was very very disappointed. I was very surprised because the New York Steemer sub comes hot so my assumption is they're warming it up on the grill, but I guess not for the cheesesteak which is very disappointing because any type of steak should be grilled not microwaved read more

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I like Firehouse. Other shops provided a great sandwich. THIS particular shop was horrible so Jerzy Mikes from now on. Ordered a cheese sub w lettuce tomato onion and mayo. Received something with lettuce mushrooms chili who knows what...with zero cheese. Ordered a tuna sub and it MAYBE had 2 spoons full of Tuna. DO BETTER!!! read more

I ordered small engineer sub late Thursday. The food was not acceptable as it was loaded with lettuce, hardly any mushrooms, not much turkey either. I understand after long day service is not always as good when opening at start of day I cannot do bread due to gluten allergy, but this one was made without care! Little ambiance as I did see at 9 pm. I don't recommend this location "". My points were not added either during transaction read more

Not a fan of sub bread or the cost. This is my opinion only. My hubs loves this place.

I have already complained once, Here I am complaining once more. this is completely unacceptable I paid 12 dollars for a medium new Yorker and got BARLEY any meat on it what so ever, It looked slapped together as if it was maid by a bunch of un qualified teens. you have lost me as a costumer, Every time I order an extra pickle I never get it i don't care if you charge me for the extra pickle I really don't mind but the fact I got barley any meat and paid 12$ is outrageous and a rip off it's so sad to see how firehouse fell. read more

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Came for breakfast/lunch . Sat down 20 min ago. Have yet to been asked if I need water ir ready for order. Tables are sticky and no one to come wipe tables down. Party of 4 just sat down and already ordered (about 4 min ago) service so far has sucked. 1 bathroom (line) food is average. Should of gone to Dennys. And on a scale of 1-5 Dennys is a 3. 30min later n im still waiting for my drink.. never again ​ read more

The Pastrami sandwich is my favorite!! I always enjoy my meals there. I get delivery which is convenient and on time.

I got off of work thinking this location had the Thanksgiving sandwich. I went into the restaurant stood there for a good three minutes. Not one of the workers acknowledged me. I noticed one of the female workers eating behind the station of the prep line. I stood ready to order and was advised they did not have the sandwich. I wanted to talk to a manager about the young lady that was eating behind the line. I decided just to leave because I had been working all day and just want something to eat. This location needs new staff and or retraining. read more

Once again an awesome lunch at Firehouse. Had to try the new Pork Slaw. Wow is it good! . read more

Firehouse Subs - Pork slaw - Sandwiches Near Me - Surprise, Arizona

EVERYTHING!!! I ordered the BBQ Cuban med sub that had slow-smoked pulled pork, honey ham, melted Swiss cheese, spicy pickle chips, chipotle slaw, BBQ sauce, and mayo on a toasted bun. My Hubby ordered the Pepperoni Pizza Meatball Sub,!both combo's with Miss Vickie's BBQ Chips, chocolate chip cookies & drink. The CS rep, Tyler was courteous, professional & deserves a raise. read more

Great local sandwich shop, decently busy so I recommend ordering ahead of time. I got the build your own, turkey on wheat with all the veggies they have- very refreshing on a nice warm day. AND supporting a great cause, you can round up to support first responders. I will defintely be back, thanks Firehouse team! read more

Firehouse Subs - Sandwiches Near Me - Surprise, Arizona

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Sandwiches shrunk in size and amount of meat. The inside of the location was hot. Spent 15 bucks for a sandwich combo only to leave hungry. Won't be back. read more

Very quiet here. Now I know why. The sandwiches have gotten much smaller since we were last here. Won't be back for awhile. $23 for 2 sandwiches and I'm leaving hungry. read more

I ordered a steak sandwich and it came with some type sauce which I didn't order. My bowl of chili came out to be a scoop off the empty pot in a cup. They got some more chili out of the refrigerator and I had to bring it home to warm it up. Then when I went to eat it found some foil paper with the firehouse logo on it. I have eaten at numerous Firehouses and they have been good. But never will I eat at the on in surprise again. read more

Came in and bought a steak sandwich meatballs sub. I must say I'm disappointed with the quality of food. Cold and super sloppy. It seems that Jersey mikes does a much better job just down the street. Won't return ever again read more

I came here in the middle of summer, and as everyone knows, Arizona summers are dreadfully hot. The dining area's A/C is out, and has been for a while, making it almost 90° in there. It's awful. I really don't want to come back, which is a shame because the food was delicious and the workers were beyond wonderful. Please fix your air conditioning. read more

Still, super soggy subs as always!. Yuck waste of time and money. Who doesn't toast a warm sub?! Ridiculous. Not the go to place for subs of any sort. read more

Tried it for the first time tonight and I've got to say what a waste of $44. Wife and kids got the Italian and it was gross. The ham was so sweet you couldn't taste anything else. It had provolone cheese which was bigger than the bread itself. Like my goodness cut it in half and put both halves in common sense. I had the New York and all I got was crumbled up meat which was place in the center of the sandwich leaving all the edges without meat only bread. And I saw an A rating from the health department. By what I saw with no hair restraints and this one dude with long hair flipping his hair around and running his fingers thru it was disgusting. I'm glad he didn't handle my food. Very unfriendly people working there. 6:30pm 3/4/23 read more

We were so excited when this location opened. We really enjoyed the food......at first. Then the subs became obviously smaller. The bread length and the fillings. I really wanted to support the businesses opening near my home but this is so disappointing I can't bring myself to go back read more

I don't usually review a place the first time I go. But I'll make an exception.. Firehouse Italian sub. Much better than I thought it would be. However, next time I'll ask for no lettuce. For whatever reason, I just don't like shredded iceberg lettuce. Large (12"), with coke (they have my favorite kind of coke machine... cherry vanilla is a weakness of mine), and chips combo, and a few cents to the firefighters foundation, $15.00 out the door. Also. They have a variety of hot sauces on the counter. I tried the firehouse brand and it's not bad. Very sweet. Not much spice. They have hotter sauces but no Dave's insanity. Which was a bit of a disappointment. But.. overall, very good. Friendly staff and clean establishment. read more

Firehouse Subs - Italian sub. Dang good. - Sandwiches Near Me - Surprise, Arizona

I haven't been back to this location since I last left a review until today. I keep meaning to go again and update it, but I always forget because there's nothing in the parking lot I ever frequent. While driving home I really wanted a sandwich of some sort and Firehouse popped in my head. Parking lot was pretty busy and quite a few people inside eating. I was helped pretty quick by a young man at the register who spoke so quietly I almost couldn't hear him. I decided on the club on a sub I think it was called...I chose the small and made it a meal. There were a couple other boys working and they all looked so unhappy. My name was called and I picked up my sandwich. I will say my sandwich was better than my last visit, but not really my thing. I didn't realize it was a warm sandwich till after I received it which was totally on me. It was odd eating a toasted sandwich with cold lettuce. I'll most likely come one more time eventually. I hope service is a bit happier or friendly. I know everywhere is struggling with finding help....but a smile or hello goes a long way for me. read more

Firehouse Subs - Club on a Sub - Sandwiches Near Me - Surprise, Arizona

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I really love this place every time I get my sandwich it's delicious! I keep coming back if you haven't tried I would definitely recommend such a cool place to bring kids as well awesome staff and service is above and beyond thanks team :) read more

The food is good but they are horrific when it comes to delivery service apps. I gave them over 10 chances and no matter what, they never include my cookie or chips. They never get my sons drink for his kids meal. It's almost like they purposely ignore anything else in the order. When I get my order, it literally has the receipt that shows that I did order cookies and chips. I feel like the owner and management needs to review the feedback sent to them from these food delivery apps and remind their people to include the extras that we paid for. It doesn't matter if it's uber eats, door dash, or grubhub, they won't include anything else you order. read more

I wouldn't recommend the sub to anybody. It's so damn damn small citizens inside of my hand. It's spending eight dollars on a shitty ass sub that doesn't even fill you up not worth it. read more

Bad service. Didn't get my food on time. The employees were just sitting there not doing anything but talking. Waited 30 mins for a sandwich!never again! read more

DO NOT !!enter into this location the young lady must hate her job no customer service skills whatsoever she shouldn't be taking orders seem very frustrated with the day read more

A little pricey compared to Subway or Jimmy John's but the sandwiches are tasty and fresh. We had the meatball and hook n ladder. I recommend both. The staff is friendly too. read more

I've had a great experience very time. I always order the same thing, medium Italian and I've become somewhat addicted. I frequently visit another location near my work but I've had it delivered from this location using postmates a few times and the sandwich was in good condition each time. I've also dined in and gotten it for pickup. Good experience every time. If you're using a delivery app or going in to pick it up, make sure you TELL YOUR DRIVER to grab the chips/cookies/drinks because they only put the sub in the bag on the grab rack. This is true for EVERY firehouse -- they may or may not have a sign, I can't recall. I just keep seeing reviews about that on here and while there may be a better company-wide fix they could put in place for this, my suggestion is to tell your driver in the notes that you have chips/cookies/drinks. read more

I've never had firehouse subs before but this is fucking good at any sub shop I usually go for a meatball it's simple and easy to make and this one is the one read more

Impressive place. So you get greeted by a chorus of "Welcome to Firehouse" by everyone as soon as you walk in. VERY clean and very nice location. The place literally sparkles. Now to the food.....Awesome! I had the medium Club on a Sub. It was great. The meat had a lot of flavor and the proportions were just right when it came to the meat/veggie/condiment ratio. I literally devoured it like I was starving. I then raved about it to my wife who got upset that I tried Firehouse subs for the first time without her...whoops! Moral of the story: Eat at Firehouse, but ask your wife if she wants some first ;) read more

This place has worst customer service than McDonalds. I ordered a sub which she got incorrect while three other workers were staring at me. She then proceeded to be rude which was unnecessary. I frequently visit this location and never have experienced someone that lacks customer service skills more than this place! read more

Love the sandwiches. Pork Slaw sandwich is the best. Never an issue with the food. Work ethic another story. This is the slowest place to get your order at a sub shop. Even when there is hardly any customers it takes too long. Jimmy Johns is super fast. Jerry Mikes not bad either. The sandwich makers talk too much and appear to take their time to make the sandwiches. No sense of urgency. read more

Finally had a chance to try this place out. First time at a Firehouse Sub period. They welcome you in just like subway does. Great idea, customer always wants to be acknowledged. Great deco, of course it's a fireman theme. I had the beef and cheddar sandwich. Really enjoyed it, great portions of meat, plenty of cheese. You can purchase your sandwich in three sizes, and in a combo if wanted. Plenty of room inside and outside to sit, great atmosphere! read more

Best sandwich place in Surprise Friendly, professional staff and the owner, Ed, is often there to great and inquire about his product. On top of that he does tons for the community with fund-raisers and events to bring awareness to local issues and social maladies. I applaud Ed and his business for great food, people and service read more

Always kind and always delicious we order the hook and ladder hot with banana peppers. This place is consistent and food always delicious!

I love this Sub place. I first came here with church friends, they recommended this place to me. And honestly, I was so impressed. All the staffs are all well trained,very courteous and attentive to the needs and satisfaction of each customer. The store owner Ed, is a very friendly guy to everyone too. And lastly, the food is just amazingly great and affordable! I always love coming here. They always never fail to impress me. Firehouse Subs, you are will always be my favorite sub place! Thanks for always making my tummy happy with your foodie ^_^ read more

Firehouse Subs - Sandwiches Near Me - Surprise, Arizona

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Don't understand all the good reviews as it seems like they have McDonalds-tier children working there. Did Ed retire or something? Twice in a row when ordering online, got a sub that was falling apart, with too much mayo, and added onions when I said no onions and the receipt even said no onions. Onions give me gas, I have an inguinal hernia and it can make me very sick to eat these, even when picked out. Edit: No 5 star reviews in 10 months? yikes! read more

Ordered 4 different subs tonight. Specified no onions on any of them. What was on everyone of them????ONIONS!!! Very bad for a person that cannot have onions for medical reasons. read more