The manager is incredibly disrespectful... We will never return to this location. Turned away because a friend didn't have proper shoes. He's dying and his feet swell. Instead of offering a solution, we were promptly kicked out. Not somewhere that deserves my business and I encourage others to seek alternatives. read more

Hard to review not getting any service after being seated for 20 minutes. Used to be a big fan of this place but being ignored that long post-lunch is just uncalled for. Unlikely to return. read more

Jim's is a Texas version of Denny's. The place transports you back to an old diner without the smoke. They have a classic sit down bar with swivel chairs, intimate booths for 2 and family-size aqua color booths for 10. Their specialty is breakfast and they're open 24 hours. I had the pot roast for supper and the meat was soft and tender along with tasty mash potatoes, brown gravy, green beans, a dinner roll with a pat of butter on the side. The music is a throwback too. Friendly, attentive service is nice. Finally, I could resist the fresh apple pie ala mode with either vanilla or Jim's custom cinnamon ice cream. read more

Due to Jim's convenient location, I've driven past here thousands of times. Eaten here once. I only went because they sent me a free birthday meal certificate in the mail. How they knew it was my birthday, I have no clue. On a rainy mid-afternoon, when business was slow, I decided to hit them up. After being seated and perusing the menu, I decided on the Chicken Fried Steak. Supposedly one of their specialties. I had to wait a long time for my waitress to come take my order. This can't be a good sign, I thought. When I finally get my food, it was tasteless and sub-standard, even for a diner. This is their specialty? Blechh. My waitress, who's chatting with her co-workers and vacuuming the place, never comes to refill my empty water glass. I had to flag someone else down that was passing by. The place is nearly empty! Same story when I need to get my check to leave this depressing soul-suck. Does she sense I'm paying with a gift cert., even though it was stashed in my pocket? Does she realize I would've tipped her generously because my meal was free? It takes *forever*. As I leave, I think "this is my birthday meal?" Now I have to go to a good restaurant to put this behind me. read more

Just got back from eating here again with the same friend as before. This time we weren't subjected to that creepy waitress. We had David, and he was great! We both ordered the same things that we did last time. It was about the same, probably because it's Jim's, and we all know there's not a four-star culinary chef in the kitchen. On a scale of Long John Silver's in Waco to Grill Girls it was a Jim's for sure. Okay, so I've never been to Grill Girls because I'm cheap and tacky, but I've heard it's really good... When we ordered the pie with our food, David made sure to ask when we wanted it. This time, we did opt to have it first. I don't really know why, but we did. He was very attentive, polite, and overall a great server. We never had to ask him to refill our drinks. We never even saw our drinks remotely near half empty. When he'd bring us new ones, he'd even set them down super gently. I appreciated the overall respect that he gave not only us, but also to our "dining experience" so to speak. Anyone ever have that server that always seems to jump in with a "HEEEEEEEY!!! CAN I GET YOU ANYTHING?!?!?" at least once every five minutes when you're trying to talk? Yeah, that will never be David. There was another server there that seemed really on her game too. I watched her take care of her tables and she seemed really personable. I think the creepy chick was just a fluke, so I'll obviously be back. read more

I love Jim's!! Ever since my mom brought me here when I was little I have always loved the place. I order the same meal each time- chicken and Swiss without the Swiss with mashed potatoes and fried okra. I love it so much! The chicken is cooked with perfect seasoning with mushrooms at the top. Typing it makes my mouth water. I don't get to go as much as I'd like nowadays but I still miss it! read more

That's was the worst service ever! Our waitress never brought the hot chocolates we ordered. I ordered an appetizer. She brought our main meals out and then said Your appetizer is about to come out. Then she forgot my boyfriends side of pancakes. Terrible experience. read more

Super disappointed with this location. We stopped by hoping to have a nice late brunch at around 1pm on Wednesday 3/11/2020. Food was decent. Our waiter seemed nice until it was time to pay. We gave him my card and waited for over 20 minutes (they were not busy). My fiancé later got impatient and decided to walk up to the register. An old guy, didn't even greet us or pay much attention. We asked to check out and let him know we had given our card to the waiter. His response "I think your card was stolen. You should cancel your credit card". We laughed thinking he was joking. NO he was dead serious no emotion no remorse. Just a "no really you should cancel your card, someone took it". DO NOT TRUST THIS JIMS SUPER SHADY!!! They didn't even apologize or seem like they cared. Never again! Don't trust this location with your credit cards! read more

I'm really not one to write negative reviews. I try to be objective as possible while still expressing my personal experience. I understand that most of what happens at restaurants is not the sole responsibility of one person and that the attitude and actions of other patrons can often effect your own experience. For these reasons, I try to retain empathy in bad circumstances and give second chances. I have given the Research Blvd Jim's location more than just a second chance. I grew up on Jim's in Oak Hill. Dated and divey, sure, but the food is exactly how it presents itself and service can't be beat. You would be hard pressed to find someone who didn't agree with me. Jim's has proven itself worthy of the sometimes longggg wait on a weekend. For convenience reasons, I started going to the Jim's in North Austin. One look at this location should tell you its the middle child of the group. A little neglected, a little hard to reach, and a little too far off from caring about how its perceived. The food wasn't up to par with Oak Hill but we learned to adjust our order around it. Chicken Fried Steak not good? That's fine, how can you go wrong with Rustler's Roundup or Biscuits and Gravy? I can deal with that. I can deal with the dated and dirty atmosphere , and I can deal with unenthused staff that gets the job done. At the end of the day, I just want breakfast for dinner. But what I cannot deal with is, after all the empathizing and second chances I have thrown their way, when I come in on a weekday morning get sat in a not slow but not busy section and get ignored for 20 minutes as I watch GROUPS of people get sat after me and order before me and my spouse. No drinks, no "hey, be with you in a few". I can wait. I can even understand there are probably good reasons why one group might order before another. But to not be greeted, smiled at, acknowledged while two groups of 5 people each get attended to before you, with the restaurant filling up more and more with each passing minute, I couldn't stand that. Finally, when I stood up, I heard one waitress tell another "can you get to them?" so I sat back down. The waitress behind us nodded, brought the table behind us coffee and walked away. I'm sure she was going to come back, but I waited one minute and said "I'm done." Even more surprising to me, as we are leaving our table and walking out, I see the manager at the register, checking out a customer. I hang back for a minute thinking "Surely someone will tell him what is going on and he will attempt to make amends. " No. I wait another minute, thinking I will say something when he has a free moment. The moment doesn't come fast enough and my boyfriend promises me he will drive us down to Oak Hill for some real Jim's. We got seated, greeted, and orders taken within 5 minutes at the busier south location. Our waitress was kind and helpful and, better yet, when I hung around waiting to give my waitress her tip, the manager immediately walked over to ask me if I needed help with anything. She probably thought I was crazy for how much I smiled at that. read more

Now I've had some good burgers in my time, but I love Jim's Swiss melted swiss cheese and roasted mushrooms and caramelized onions on their burgers. It is hot stuff and although you can get it at a number of different places, Jim's makes it the best. read more

Salty. Greasy. Pretty basic diner stuff Service was good. Food was otherwise unremarkable. Not entirely sure why you'd come here instead of Kerbey Lane or even Denny's or IHOP, but to each their own, I suppose. We needed something to eat late before going home and going to bed. I barely ate it but my adult daughter enjoyed it well enough. read more

Always love going to Jim's as it gives the perfect diner experience without the fluff that you usually get in Austin. My sever Nancy gave exceptional service, super friendly and was on top of everything. The rest of the staff is amazing and just full of joy. The one name I was able to catch was Michelle, she just had such a pep in her step. I will always recommend Jim's for the homey feel and service. read more

Service is hit or miss. The food is usually good. If they weren't open late, I probably wouldn't come here much.

Always love Jim's food, and their breakfast is my favorite! I am a fan of diner's and this is one simple diner that I enjoy :)

I have been going to Jims for 16 years. "Where everybody knows you name. " Whether it be Clare, Mario, Sarah, the short order cook Fernando, all the staff is great and although the food it simple and diner at best, the employees work hard and treat you as if you are the most important person in their day. read more

this jims (#11) is the best of its kind. THE REAL DEAL could be used to describe this place. when i go to "my" jims, i get reminded that good service, professionalism, attention and courtesy are what i typically expect when being waited on (you know, by a waiter). HOWEVER, for a waiter to possess all of the above---all at one time, consistently?-- never happens. if youd like to witness all of the above, please go to "my jims"-- ive lived here all my life (eek im 50), ive not ever been disappointed (well, except when they run out of mashed potatoes). may i now address the food? its got a home-cooked feel. real REAL good. they sometimes have specials that run for a month or two. STAND BACK! those are especially yummy--always. a quick example from my to-go order, earlier tonight: among other things, i ordered french toast, with fixins on the side (powdered sugar, cinnamon and syrup). when i got home, i began unpacking my order...everything correct and clearly marked, the best part---the syrup was HEATED, in separate little special containers. you gotta love that! its a cool place with a great vibe---a dying breed to jims #11: keep on keepin on!!! read more

Jim's breakfast was A-OK. The atmosphere is a 70's-like with turquoise booths and gold lamps hung from the ceiling. The portions were generous for breakfast. I tried a veggie and bacon omelette with fruit and hash browns that were very crispy on top (morning goodness). My husband tried the plate with eggs and fried pork chops and was more impressed with his plate than I was with mine. The side of pancakes was light and fluffy and tasty (just like other reviews said). A complaint - the coffee was weak. Staff was nice. Drinks were refilled frequently. We were Jim's "first-timers." read more

Ok so when the world has caught fire and no humans are left, there will still be Jim's. I spent my high school nights here drinking coffee listening to the sweet ramblings of cops and crazy people like me. I can't say the food is service will be great, but I guarantee you will be the coolest person there. read more

Jim's is my go-to diner for a good old fashioned breakfast any time of the day or night. I have been going to this location for years and have always enjoyed my meal and service. Most of the staff have been with Jim's for years. They have great breakfasts, burgers and chicken. This location is probably the busiest during weekend hours, but they seem to move people through quickly and they also have counter service. As for people watching, this one never fails to entertain. read more

My go to place for late night deliciousness! Josh is the best too! He always makes me feel like I'm part of the party!

As a fixture in Austin for as long as I have been alive, Jim's has been a staple. This place is open 24 hours. The reason I give it five stars is that no matter what the day or the hour, I can get decent food, and the location is easy to get to. If I want pancakes at 2:00 in the morning, this is an easy stopover. A BLT on the way back from work, no problem. It also is one of the few "old Austin" places left. read more

The best Patty Melt in Austin that I know about. No really, they use an 8-ounce chopped steak instead of a hamburger patty....great place to get chicken fried whatever at a reasonable price. You will probably leave full for not too much money. Also I love the big parking lot, large space and extra-cool 70's appeal (you can almost sense the liesure suits and smoking section), it is almost always easy to get in and out fast on weekdays. Staff is (usually) friendly and most are long timers. So I gave them five stars to up their overall score. read more

My family and I were at this Jim's location two days after the Charlsie negative review. We had the completely opposite experience. Our waitress was excellent---I left a $15 tip. The food was fantastic. I had cheese enchiladas and they were on par with the wonderful enchiladas served at The Vermillion in Brownsville, Texas. An A+ for Jim's. Everyone in my huge family had something different and they all loved the food they were served. I totally recommend this restaurant. read more

I don't know how anyone rate's Jim's above 1 star. 1 star is really too much. Our waitress, while nice, was totally insane and couldn't remember anything while regaling us about her phone conversation that kept her from bringing me coffee for 10 minutes (had to ask again). The coffee tasted like it was the third time they had run the water through some stale not-as-good-as folger's grounds. Eggs = ok, edible. biscuits and gravy = the worst I have had in my entire life, no exaggeration. 1 biscuit was soggy and didn't taste like bread. The other biscuit was so stale and old I couldn't cut it with a knife (yes really). The gravy was most certainly poured directly out of a can - you can just hear the thwoop / splat. totally gross. the orange juice was ok because they had an outside vendor orange juice machine which prevented them from screwing it up. The service and food was REALLY slow (like 35 min to get food) and it wasn't even busy in the restaurant. Jim's is the waiting room for hell. read more

Friendly service, decent food, pretty meh coffee. Pretty much you get what you pay for, which is a nice cheap breakfast. Like Denny's but better because well, its not Denny's. read more

I love diners, i love nostalgia. food is alright, price is just fine. No issues at all with the food or service. The waitress threw everyone off by saying "the pancakes have real blueberries in them, is that ok?" read more

All I can say is god grief the biscuits and gravy are to die for!! Pretty cool place, like a Denny's with a more home-style feel to it. I'm always happy to see restaurants that offer healthier choices especially for vegetarians. Overall great, fast service,and down home goodness. read more

One thing about this place is they are consistent. They make a really good burger and I love their onion rings.

The worst service I have ever received. From the moment you walk in the door it's awful. Not a single employee was friendly. We were standing by the "please wait to be seated" sign for 5 minutes and watched MANY employees walk right past us without even saying "we'll be right with you." So we seated ourselves at the bar so we could get some food. Our waiter didn't say "hi" or "how are you?" He said "know what ya want yet?" Ummm no we just got here. He never said thank you or even your welcome when we thanked him for our food. Food was average. The prices are VERY good though. Very fair priced. That is the only reason I put two stars. read more

Tried this Jims for the 3rd and last time. I've never in the city of Austin had such poor service as i have received here. To compound this the food isn't even as good as a Denny's or IHOP. to bad because the Jims at the Y of 71 and 290 has good food but GREAT service too. I'm guessing it a management issue read more

Great place to go when you need a old fashion country breakfast after a long night. Jim's is an experience! I recommend the chicken fired steak breakfast. Prices cannot be beat. read more

Texas Omelet was amazing but the grits and gravy didn't have any flavor at all. Very plain, but the omelet was satisfying for the time being

A long time friend and I went out to eat late at night (2:00 AM) and I suggested Jim's. I eat here frequently and and normally the manager Is this really cool friendly man. Don't remember his name but he has glasses. Tonight was different. The manager was somebody named Kim. The wait staff was friendly as we entered the door, and Kim greeted us and told us to sit wherever. We seemed to have chosen Willa's section. We placed our order and had a pleasant conversation with her but this is where things take a turn. At the 30 minute mark food started being brought out to other tables and Willa was definitely keeping our glasses full as we all waited patiently joking around with each other. At about an hour in Kim came by and apologized for the slow speed, and that the kitchen was understaffed. At 1hr and 20min Willa came back and apologized genuinely about our order not having been put in yet. She promptly entered it and brought us our appetizer almost immediately. Once our food showed up we were still missing things on the ticket (an entire TX 2 Step). The reason I'm writing this review is not to say anything dissatisfactory about Willa, but to talk about the management tonight! (Early morning on a Wednesday). During this whole rush that happened we never saw the manager do anything but talk and or stare. The way that tables were distributed was obviously imbalanced and the worst part was Kim's attitude during the whole exchange. No smiles and after we went to go talk about the ticket wich only included a free pair of eggs despite the missing 2 step. She glowered the whole time and when we left she immediately and obviously chewed out Willa right in front of customers. We saw her get chewed out at the register from the car (4:07 AM) and were immediately enraged. Willa was tripping over herself the whole night to do more than her share, with a great attitude. We saw neither from Kim. read more

YUM! Great food and even better service. These waitresses were hustling, especially Nena! I appreciated her effort to be quick because I was in a hurry and I didn't even have to worry about telling them. Too bad I'm moving or I'd be back here soon. read more

Been craving their pancakes and they didn't disappoint! I feel their pancakes are some of the best! They are light and fluffy and absorb butter and syrup like a sponge! Most pancakes don't do that and the syrup just runs off on to the plate. I have tried both of the Kerbey Ln location's pancakes (Nutella and cinnamon roll) and still prefer Jim's. read more

Absolutely love this restaurant. It's clean, fresh food & great service!!! Great enchiladas & tortilla soup to die for. Love love love my Jims. Go to Jims for breakfast lunch or dinner. read more

Good traditional food. Very clean floor and tables. Wait staff was always smiling and seemed to be enjoying their jobs. Prices are reasonable and left feeling satisfied. read more

Jim's is a long time favorite cafe that I don't often visit anymore. Always good. My only complaint is that they've switched to Pepsi! Heavy sigh! read more

Midnight dinner here was awesome. The food was hot and tasty! Terrell our waiter was so polite and attentive! Great food and even better service. read more

I have always been diner person that is how I grew up. This particular Jims compared to all other diners in the Austin area. Granted nothing replaces my home town diner in North texas but this comes damn close. The tenure of the staff is remarkable I am greeted by first name like many other customers that come. Friedly courtous and fast. The food for diner foor is remarkable and I alwasy leave happy. You have to remind folks some time that these employees dont make a hole hell of a lot of money so dont go in with a bad aditude be thankful for how well they treat you read more