1. JJ’s Auto Care

    1. JJ’s Auto Care

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    Jacksonville, FL

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    JJ’s Auto Care

    4.3 (60 reviews)
    Closed Closed

    Services - JJ’s Auto Care

    Oil changes

    Routine automotive maintenance

    JJ’s Auto Care Photos

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    Close up of the left missing bolt in the first picture

    To start off I had the clutch replaced on my 2009 Honda civic si in March when it unexpectedly went out on me. Clutch was fine at first and felt great. I picked up the car and it had a check engine light (I used a scanner I had at home to check the engine code and it was the knock sensor). This will come into play later. I ended up bringing the car back to them 2 times for this knock sensor issue (the cause of the check engine light). Knock sensors are important, if they are damaged your car can run very poorly. Also another noise popped up, like a slight rattling. I had them check this out and they chalked it up to a "poor quality aftermarket engine mount". I highly doubted that was the issue. I recently had enough of the rattling noise and wanted to upgrade the clutch anyways to a slightly stiffer stage 1 clutch. A friend of mine is the head technician at a different shop and he helped me pull the transmission and install an upgraded clutch. Upon getting ready to pull the transmission out of the car we discovered 2 bolts were missing that connect the transmission to the engine and 1 bolt on the transmission engine mount was missing (a rather important structural bolt that goes into the frame). The throwout bearing was also NOT OEM HONDA and was the poor quality bearing always included with clutch kits. The bearing already had play in it when it was removed. (This bearing would have eventually failed. I'm happy I decided to check their work and install an upgraded clutch after 5,000 miles). The knock sensor mentioned above was also completely snapped. So not only did this shop neglect to install 2 very important bolts that hold the transmission to the engine, they neglected to install or did not notify me I had a missing engine mount bolt along with snapping my knock sensor!!! The car came back to them with the SAME EXACT ISSUE 2 times and nothing was done. The check engine light was fixed but how would a knock sensor be snapped like that if it was already replaced? The plastic gets brittle with age but brand new sensors shouldn't break in half. Pictures below of my invoice, missing bolts, and snapped knock sensor. Utter negligence which would have caused issues further down the line. I can't believe they are charging top dollar (I PAID $1700) when they can't even do their job with integrity! Will never be returning with my car again. I WOULD NOT trust this shop with my car or any car if their technicians are either neglecting to install important bolts or not notifying the customer those bolts are missing (which I would have happily paid the probably $5-10 a piece they would cost to replace!!).

    Ford V6 Mustang (not eco boost)

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    8 years ago

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    9 years ago

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    6 years ago

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    9 years ago

    Most trusted and competent mechanic I have ever dealt with in my 30 years of owning cars. Sincerely Billy Hart

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    7 years ago

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    8 years ago

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    11 years ago

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    10 years ago

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    7 years ago

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    8 years ago

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    15 years ago

    Custom Import Repair is the best place in Jacksonville for car repair. They are honest, reliable, and reasonably priced.

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    11 years ago

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    8 years ago

    Only place I trust! My wife and I have been taking our cars here for the last 4 years and I won't go anywhere else!

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    9 years ago

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    9 years ago

    Business owner information

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    John G.

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    10 years ago

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    7 years ago

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    13 years ago

    Charles and JJ are Top Shelf. Very Honest in how they approach providing service. You cannot go wrong taking your vehicle to them.

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    10 years ago

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    Page 2 of 2

    Ask the Community - JJ’s Auto Care

    Does jj auto care do vehicle pre-purchase services?

    Yes, we do. Please call us at 904-721-6646 if you would like to schedule an appointment.

    Don’t See Your Question? Ask Away!

    Review Highlights - JJ’s Auto Care

    I want to personally thank Charles and the other staff members for treating me like family!

    Mentioned in 12 reviews

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    Discount Tire

    Discount Tire

    (107 reviews)

    Southside

    My favorite Discount Tire location in town! I've been here a few times before for scheduled…read moreservices. But this time I stopped in without an appointment, expecting a long wait, but Doniven took care of me right away. I explained I had just hit a curb and was worried about a puncture in my tire, he was professional and knowledgeable and really took his time inspecting my tires and clearly explained to me all of my options. Doniven helped me choose the best pricing options for my budget, and had my payment & keys within 10 minutes, all while calmly managing a busy lobby alongside his team!   What impressed me most was how quickly everything was handled--I was completely done in a little over an hour. Throughout the process, the back team kept me updated on the status of my vehicle, which I really appreciated. Everyone I interacted with was friendly, personable, and genuinely focused on providing great customer service. I'm very grateful for their help and would definitely recommend Discount Tire to anyone needing tire service or replacement!

    I had an appt for a tire rotation at 11 in the morning about two weeks ago. When I arrived it was…read morebusy so I didn't get checked in for almost 20 minutes. I was told they were behind and it'd be about an hour and a half until my car was serviced, I had my toddler with me but assumed we'd be fine waiting that long. I didn't leave until three hours after my appt slot. I had to cancel appointments I had later in the day because I didn't leave until just about 2pm. Service members were apologetic and I let it slide because they were very busy but I had to approach them for any updates on status which was frustrating especially when it went over the initial hour and a half estimate. My husband had an appt for 4:15 today to get a rotation and balance. He was also told it'd be an hour and a half- he didn't leave until after 7. Extremely frustrating again but service members were apologetic and I wasn't going to leave this review BUT when he got home he realized that the balance that he went for wasn't even performed. One star for apologetic team members but something has to be done about how appointments are handled.

    Norman Bros Auto Repair

    Norman Bros Auto Repair

    (29 reviews)

    Southside

    Everything about my experience with Norman Bros was great. I got a quote quickly and was able to…read moreget an appointment for a transmission drain and fill. I showed up to the appointment on time, and they immediately started work on my vehicle. Raymond was really friendly and easy to talk to. He asked if I wanted to take care of an oil change while I was there, and -- since I was due -- I agreed. My vehicle was actually ready a little faster than quoted, which is always great, and not only that, but my price was actually under the quote! I didn't feel ripped off nor did I feel talked down to (an issue I've run into elsewhere as a woman, unfortunately). This shop is a bit of a drive for me, but the quality service and transparent pricing makes it worth the trip.

    I used Yelp Assistant to find this place, which was so helpful because I wanted somewhere that…read morecould fix my brake pads for a good price and were trustworthy. All the other places were super expensive and when I messaged this spot, they answered right away and gave their prices and were very honest, which is something I was looking for. When I got there, I dropped off my car and it was super easy. You just have to fill out the sheet and he was even kind enough to also add on the oil change that I wanted even though they were pretty busy. It took just a few hours and I came back to pick it up and the cost was so much better than if I went anywhere else just to do one of those things. I will definitely be back. This will probably be my go to spot for forgetting my car fixed!

    JJ’s Auto Care - oilchange - Updated September 2026

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