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    Joe Hudson's Collision Center

    5.0 (1 review)

    Services - Joe Hudson's Collision Center

    Auto steering and suspension repair

    Routine automotive maintenance

    Bumper repair

    Joe Hudson's Collision Center Photos

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    6 months ago

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    Joe H.

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    Magic Touch

    Magic Touch

    4.8
    (85 reviews)

    This is going to be long, but if you're considering taking your vehicle here, you should read it…read more I'm being detailed because I genuinely hope it prevents someone else from going through what I did. Thankfully, I also work for many law firms that deal with car wrecks so they know where NOT to send their clients. I've taken my car to this shop for three separate accidents over the years. The first two were mostly body damage repairs and I had no major issues. The third accident, a front-end collision in September 2025, turned into an absolute nightmare. Between September 2025 and May 2026, I had to bring my car back FIVE separate times for the exact same unresolved issues. Eventually, I gave up and took my car elsewhere because Magic Touch still had not properly repaired it and almost caused my insurance company to total the vehicle until I canceled the claim to avoid that. The biggest issue involved my AC system. I repeatedly told them something was still wrong, but instead of actually finding the leak, they kept refilling the refrigerant and sending me on my way. Because of that negligence, my compressor eventually failed and the casing cracked -- despite the compressor only being a little over a year old. Out of those five return visits, they reimbursed my rental car twice after I complained about continuously paying out of pocket because I don't have another vehicle. One visit, they even handed me Visa gift cards after again failing to fix the issue. It honestly felt less like customer service and more like, "We're tired of dealing with you." I also have recordings from my last drop-off. In one, the owner, Brody, points at my car and asks, "What's up with that?" When another employee says, "The AC is having problems again," Brody responds, "Nah, f**k that," while complaining about my car being back again. Maybe if the issue had been fixed the first time, it wouldn't have kept coming back. Every time I returned, I was treated more like an inconvenience than a customer simply asking them to fix the same unresolved problem. Eventually, they had to involve the shop across the street because they couldn't figure it out themselves. One employee texted me the quote from that shop, then later sent me (after I asked the next day) another estimate that was literally DOUBLE what they had originally been told, because "if they denied it then they still had room to cover repairs" is what the text message from the shop said -- and that inflated estimate had already been sent to the insurance company. When the insurance company later contacted me to say they were considering totaling my car, I sent them all the text messages, recordings, and estimates I had received. The adjuster literally told me they were confused because insurance had ended up covering damage that the shop itself may have contributed to through negligence by failing to locate the leak when I originally reported it. The adjuster even used the words "insurance fraud" -- not me. At that point, I took my car elsewhere to a shop that has done major repairs for me before. I'm now paying around $3,400 out of pocket just to finally have my vehicle repaired correctly. To make things even worse, the new shop discovered that Magic Touch had replaced my radiator after the wreck and apparently NEVER added coolant. I brought my car there six total times, including immediately after the accident, and somehow nobody noticed the coolant reservoir was empty? That repair is now being added to my bill along with an expansion valve replacement. You can call me a liar if you want, but I have endless text messages, recordings, invoices, and documentation to back up every single thing I'm saying. The unfortunate reality is that they seem friendly until they no longer want to deal with your vehicle. Once that happens, you absolutely feel it. The ONLY reason this review is getting two stars instead of one is because the body work itself looked decent.

    I went there for an estimate they were informative and very reasonable with their pricing. Also…read morewilling to work with my schedule, I highly recommend them.

    Caliber Collision

    Caliber Collision

    3.6
    (33 reviews)

    Eric is a really understanding guy, very professional, had minor damage and they gave me an…read moreestimate. They're a place that does full body stuff so they "do it right" so don't come for a bandaid fix. They offered to take a look at it and see what they can and I'm happy with the result. Five stars! Estimate was $2500 though for minor damage.

    The car had a dented door. The initial estimate was $2600 , but it would be a month before Calibre…read morehad the time to do it and had the part. After I took the car in, I got a call 7 days later from a salvage yard to come pick up my license plate and personal belongings because my car was totaled. Calibre called about the same time. I only heard from the insurance co. 2 hours later. Caliber had doubled the estimate to $4600 and insurance had totaled my car. I decided to keep the car because it ran fine and I still have a loan to pay off and an extended warranty on the power train which is not transferable. After 4 weeks of haggling with insurance, I got it back-IN PIECES. Caliber had torn off the bumper and grill which were not damaged, and those parts had magically disappeared. The inside of the doors were in the trunk and door handles were missing on both passenger side doors.. Caliber claims I signed a document allowing disassembly. I don't have a copy, but even if they told us such a thing, my husband and I would have understood that to mean they would take off the old door and replace the new door-not tear up the front end! I 'm glad I have another car because I have been messing around with these guys since May, and it now August!

    Five Star Ford of Lewisville

    Five Star Ford of Lewisville

    2.5
    (11 reviews)

    Unfortunately, Five Star Ford of Lewisville is terrible about communicating to their service…read morecustomers. My car sat there for five days with absolutely no communication with me as to what was wrong. The did not listen to my issues when I brought it to them. It wouldn't have been half as frustrating if I could have been communicated with. I understand that my service person ended up getting sick, but there was no follow up from anyone else until I contacted the service manager. After five days, I did have it towed from there to a reputable service company who diagnosed the problem quickly (which Ford was not willing to do) and had it repaired in 3 days. I will not be using Five Star Ford of Lewisville service and would not recommend them to anyone else.

    My daughter took her car into the shop 01/23/25 for a TCM replacement (which ford was doing a…read moreone-time FREE replacement), Zack told my daughter he could order the part and replace it. That was fine until it was time to actually do the work. You see Zack told my daughter that it was her battery and NOT the TCM even though she had documentation showing the codes for the TCM. Zack told my daughter that he didn't see them codes (after her engine light was OFF). The warranty expired 06/30/25 and Zack told her she'll have to pay out of pocket for the replacement EVEN THOUGH NORTH RICHLAND HILLS sent her there for the replacement. I called Zack and he told me "That's above my pay grade". It's hilarious how they talk to customers.

    Joe Hudson's Collision Center - autorepair - Updated August 2026

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