Customer Beware - Unprofessional Service and Poor Workmanship!!!…read more
I took a spoiler to this body shop around the week of July 18 to have it sanded, repaired, and painted. I had already received several quotes from other reputable shops ranging from $350 to $600. This shop quoted me $180 and assured me I wouldn't find a better deal, so I decided to leave the part with them. I was told the work would be done in 3 days.
When the work started taking longer than expected, I brought in additional small parts (mirror caps and rearview camera covers) to have painted, for which I was charged an extra fee. The job was finally "completed" around July 28 -- well past the promised timeframe.
Upon pickup, I noticed immediately that the spoiler had not been properly prepped. It had been painted over obvious imperfections, including cracks in the primer and rough textures -- issues no professional shop should ignore. When I raised my concerns, I was told that I had only requested a paint job and not repairs -- which was completely false. Still, I agreed to pay more to have it redone properly. I was again told it would take 3-4 days.
I didn't receive the repainted part until August 9, and even then, I had to return during my lunch break to pick it up. Unfortunately, I made the mistake of not inspecting it thoroughly at the time. That weekend, I discovered that the spoiler hadn't been repainted at all -- only spot-treated and polished in an attempt to hide the flaws. Paint was chipped in the detail lines, and overall, the work was not up to standard.
When I returned to the shop on Monday, they refused to even inspect the piece and insisted it had been painted. I requested a partial refund, which was flatly denied. Instead, they said they would repaint it again, so I left the spoiler once more.
I called on August 14 and was told it would be ready by Friday. When I showed up on Saturday the 16th, the spoiler had clearly only been patched again -- not repainted. The painter even admitted they had only started working on it the day before, and under instructions from management, had only done the bare minimum.
When I confronted the manager, instead of taking accountability, he blamed his worker. The discussion quickly escalated, and the manager became belligerent and aggressive. He began insulting me, calling my car a "piece of s***" and told me to take it off his property. He accused me of trying to scam him, ironically saying, "You're a scammer, and I know you are -- because I'm a scammer too. I know how to work the system."
He refused to provide a receipt and said he wouldn't give one because he didn't want me to sue him. He even threatened to throw the spoiler in the trash if I left it behind. When I returned with my phone to document the incident and request a receipt in writing, he continued to act unprofessionally and refused to comply.
Final Thoughts: This business is not only unprofessional and dishonest, but they also appear to be operating in a way to avoid legal and tax obligations -- requesting cash payments and refusing to provide receipts. Their behavior toward customers is unacceptable, and their quality of work is far below industry standards.
