Very friendly staff. Excellent workmanship and got my vehicle fixed in a timely manner. read more

The people working here are extremely kind and helpful. They fixed our car in a timely manner. We appreciate there help with our car.

Had a great experience. 10/10 quick. Informative. Smooth process. Car looks brand new. read more

New Century BMW Collision Center - before - Body Shops Near Me - Alhambra, California

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Great service and team. They responded to all our requests and picked us up to pick up the car. Highly recommend. Thank you Carlos and Wendy! read more

I brought my car for repair. Very happy with service, fast and efficient. Highly recommended

Absolutely love this place! The attention to detail is incredible, and you can tell they truly care about providing a great experience. The staff is friendly, professional, and goes above and beyond to make you feel welcome. Everything exceeded my expectations. 10/10--I highly recommend this place to anyone looking for exceptional service and quality. I'll definitely be coming back! read more

Great customer service and easy to work with. Very thorough as well. Couldn't trust a place any more.

Carlos and team truly took care of me! Communication and quality of work were 10/10, and turned an accident repair into a positive experience. read more

They have great customer service. They always pick up the call when you're looking for updates, answers, you name it! They also handled insurance very well. The only disappointment with my experience is that they painted the wrong color on my car panel that needed repairs. It cost me a trip back to them and another extended wait period of 3 days. They were very apologetic and admitted their mistakes and repainted for free. I just wish I had that time back. read more

New Century BMW Collision Center - Body Shops Near Me - Alhambra, California

The best service ever. Best kept secret. Everyone was amazing and my car looks perfect. Thank you. read more

New Century BMW Collision Center While driving to work on the 210 Freeway, a rock was kicked up and hit my windshield - leaving a chip and crack in the windshield glass. I went to AAA insurance and they were insisting that an after-market windshield be installed by Safelite. I was requesting that a genuine BMW replacement windshield be installed. Both George, the manager at New Century BMW Collision Center, and Jorge, the service writer, were instrumental in gaining approval from AAA insurance to install a genuine BMW windshield. Not only did they successfully handle the negotiations with AAA, they had the windshield installed and my vehicle back on the road within two days. I highly recommend New Century BMW Collision Center to all BMW owners. Thanks EB read more

This body shop is great. Great work on my car's repair and also amazing work on the communication side. Carlos Holguin is excellent at his job. Update on every step. I have insurance through Tesla. Communication from Tesla is terrible. read more

New century BMW is always where I can rely on even I dive a Tesla now, got my side mirror mashed up by a truck and worried about it gonna take 3 months to fix in Tesla collision center (my friend's experience) found out New century BMW fix Tesla too and brought my car in, Carlos is professional and highly experienced, found the part and got my mirror done in 24 hours. The whole proowas as smooth as butter, I even got free touch up on the damaged paint! Couldn't recommend any other place besides New Century BMW! read more

New Century BMW Collision Center - Body Shops Near Me - Alhambra, California

I am so happy with the repair and service provided. Carlos Holguin is very nice, very responsible, caring and professional. He communicates very well, he listens to customer's concern and responds with detailed explanation and satisfying solutions. Thank you for the extraordinary service, above, and beyond extra miles. Please let your crew know as well how much I appreciate the work, repair and the perfect "clean" on my car. My car comes back sparkling clean. I truly appreciate the exceptional service from Carlos and I would give outstanding score with 10 Stars. Thank you again. read more

This place did a seller job on my passenger side door scraps. Car looks and feels new again. It took 3 times as long to get the car back, but the results were worth it. William also arranged for me to be dropped off and picked up, saving me 2 expensive Uber calls. Highly recommend. read more

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We got hit by our garage door. There is minor issue on the top of our car. Thank you for Jorge Alvarado's help. He gives us the best practical advice and helps us with the minor issue. read more

Came here to get our busted window repaired! We had a great experience with J, he's the best! Walked us through the process of repairing, gave us an estimate and fixed the window next day! Highly recommend! We will only be going here for all of our future repairs! 5 stars for sure! read more

Hands down the best BMW repair shop! If you have a BMW and you are looking to get repairs done, look no further, this is the shop. My service rep was Jorge he goes by "J", he was hands on and made sure the process went smoothly. He handled everything from start to finish. Highly recommend! My car looks brand new again! Thanks! read more

Absolutely thrilled with my experience at New Century BMW Collision Center! After a minor incident with my Tesla, I brought it in for repairs, and I couldn't be happier with the service I received. From the moment I walked in, my advisor, Carlos Holguin, was incredibly helpful and understanding. He took the time to listen to my situation and explained truthfully what I should expect. He worked with me to find a solution that fit my budget, providing a very affordable quote without compromising quality. The work done on my Tesla was exquisite--everything looked as good as new! They completed the repairs ahead of schedule, which was a pleasant surprise. The car was cleaned very well without leaving any stains and marks on the interior, a very different experience from a previous Tesla-approved auto shop I went to. The entire staff was friendly and ready to assist. I highly recommend the New Century BMW Collision Center to anyone needing auto body repairs, especially Tesla. They exceeded my expectations in every way! I especially appreciate Carlos, he is a 12/10! Thank you for making this experience so positive! read more

Had my I3 BMW passenger seat replaced because my cat peed on the seat. Long story.... New Century collision kept my car for a little over a week.. when I got it back the car looked fabulous! They'd detailed the whole car, inside and out.. it was like getting a brand new car, no joke. William helped me th the process and he was super nice and efficient. I can't say enough good things about my experience. Thank you again!! I highly recommend this business. ;) read more

Very satisfied with the experience at new century collision. Jorge was extremely helpful at answering all of my questions and even went out of his way to help touch up my paint. The quotes that he provided was very fair for an official collision center compared to others nearby. Great service, best in the area. read more

Staff very professional and friendly. I had paint damage on the side of my car from a car swipping me in a parking lot. William informed me the damage was mostly a paint transfer. He had a special solution that took out all of the paint transfer. I no longer have ugly white paint on my car. I appreciate your integrity and professionalism. Made my day!!! read more

New Century BMW Collision center is absolutely fantastic. This was my first car accident. Jorge Alvarado and his team did an excellent job from start to finish to make sure my car is taken a good care of. The entire process was 2 weeks long which is very short considering the damage to my car. Every time I called Jorge, he picked up and answered all my questions. Jorge told me that they used all BMW original parts to repair the damage to my car. They were also kind enough to send me a car to drop and pick me up from home!! I had a few questions when I picked up my car, the gentleman from the repairing team came and addressed all my concerns. Thank you Jorge Alvarado and team!!!!! read more

A part of my car was missing, luckily Jay was so helpful and the whole process was stress free and fast.

Called two days ago spoke to Steve asking him if I can bring my M3 for an estimate. I was rear ended. He said we are very busy it's best you come on Friday anytime. After waiting 2 days. I drove today , Friday from Orange Grove to Alhambra around 2:30 PM . asked for Steve . Waited for 10 minutes till he showed up. The very first thing he asked, who is your ins company? I told him what's difference to you I am here to get my estimate . Finally I mentioned the name of my ins company. Hartford!! He said he can not give any estimate till the insurance agent is on site. Whatttt That I need to leave my car there for several days till ins company agents arrives. I felt he was net willing to work with me. He shrug he shoulders & walked away. Not even acknowledging me being there or thanking me for stopping by. My car had a small bump & scratch at rear right corner of the bumper. Nothing major I just wanted fixed. Earlier in the day I had spoken to my Ins Co I was told I can take my car where I is convenient to me. I am only writing this review for Century BMW management to know how their employees are not committed to there jobs & are deadweight. This is my 4 BMW from Century BMW . Needless to say I was stunned & drove off. Big loss to them. I drove to a mom & pop Auto Collision Shop in Pasadena. Gentleman was so nice after inspection he said he will send me an e mail . By the time I reached home 5 PM I had full detailed estimate. From here on I will give my business to Pacific BMW . S L read more

New Century BMW Collision Center - Body Shops Near Me - Alhambra, California

The BMW Collision Center in conjunction with the New Century BMW dealer did an amazing job. Jay was very detailed and knowledgeable in the work that was performed. When I called to ask for an update of my repair status of my vehicle he knew exactly what was being done to my vehicle. Initially, I was concern about the length of time they kept my vehicle, but I'm glad they did a thorough job, rather than rush through it because my vehicle looks like when I first bought it. Thank you Jay! You are INDEED good at your craft!!! I'm glad Shawn recommended you! I would DEFINITELY recommend family and friends to you! Keep doing what you do best Jay! read more

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Last week I had an unfortunate collision with a traffic cone which left some transfer on the front bumper and dislodged a couple of parts on the front bumper and rear exhaust pipe covers. I went into New Century BMW Collision center and they were SUPER helpful. They removed the transfer from the bumper and quickly reattached the loose parts and I was on my way within 15 minutes. Huge thanks to Jay for helping me out. And to the technician who reattached the exhaust cover. Greatly appreciate them! Highly recommend! read more

Great experience with Jay at New Century BMW . They fixed my x3 while I was out of town. Jay and crew were a delight to work with . They car was done in a timely manner and bonus they returned the car looking perfect ( was wax and shined up wheels . ) Jay actually touched up a few tiny spots that were not part of the repair! Wendy in the office kept me informed and also sent guys to drop me off and pick me up at my convenience. All and all a great experience with people who went above and beyond my expectations. I left Mercedes after years because the service was so lame. I gave BMW a chance ... so happy I did !! read more

New Century BMW Collision center sets the bar on top notch customer service and quality of work. I got in a car accident and was looking for the best option for my BMW. I did my homework and came across New Century BMW Collision and took a look at some of there prior reviews and was a bit skeptical at first. Let me be the first to tell you that you never want to base a business by it's cover or prior reviews. From the minute I stepped in there the level of service was 5 star. I dealt with Jorge other wise known as J since there is two Jorge's in the building. The man was a professional from the beginning of my process until the end. There was constant communication on his part which I feel is key to ones comfort when someone is performing work on your vehicle. He answered all question when they were asked. Their attention to detail is something I loved most and felt that they wanted the best for my vehicle under all circumstances. On Friday 3/12/20 Jorge let me know that my vehicle was ready for pick up which made my day. His manager noticed that one of my grills on the front of my vehicle had a small imperfection and that it wasn't up to their standards. J called me immediately and apologized and he also advised me on what my options were. What amazes me about the staff is that they didn't want me to drive home seeing this issue after all the work they had done so he took a grill off another vehicle they had and order me a brand new one. They let me know I could stop by at my earliest convenience and they would swap it out for the new one. Other places would have tried to see if maybe the customer wouldn't notice it, but not here! Know when dealing with New Century BMW Collision center, you're not getting recycled parts or after market stuff you wouldn't want for your vehicle. You're getting brand new original parts from BMW and who wouldn't want in the first place. J, thank you and your management staff for being the constant professionals that you are, and for making this experience as smooth and as comfortable as possible. read more

Coming to New Century BMW Collision is a double-edged sword. A loss because you probably got into a rough accident, but a win because you'll get to work with Jorge and the staff. Jorge is very experienced with handling all kinds of accidents and damage. He helps simplify this complicated process with enough detail for anyone inexperienced to understand, referring to every auto part that needs to be replaced or repaired. Jorge goes the extra mile in replacing damaged parts other non-dealer body shops might overlook. It also helps that he's worked with many kinds of insurances as well. Very awesome that he is patient with answering any and all of your questions. He really is about full transparency and makes an effort for you to be informed regarding your vehicle. Bonus points for being quite timely and responsive. Hope to never come back because of an accident but happy if I were to work with Jorge and his team again. read more

The 5 series BMW owned by my wife and I was rear-ended last month, and we first went to the shop in the insurance company's network, but they couldn't fix it since they're not a certified BMW body shop. So I called New Century BMW Certified Collison Center, and Jorge spoke with me, sight unseen, at length about all the questions we had. We ended up taking the vehicle over there, met Jorge in person, and dropped off the vehicle. After Jorge and his team assessed the damage and prepared an estimate, the insurance company called us directly and told us that it would be declared a total loss, at which point we called Jorge, and he was able to work it out with the insurance company so that it was repaired! The whole thing took roughly three and a half weeks from drop off to pick up. Jorge was always professional and understanding towards us through this whole process. In short, the car is looking and feeling brand new after the repairs! Jorge is a real credit to this repair center. Recommend him highly! read more

I recently discovered that the tow-hitch cover on my BMW was missing. Since I recently purchased the car, I was unhappy with the unsightly gap on the back. I purchased the replacement part from the Dealership, but it was unpainted. Enter New Century BMW Collision Center with Jorge (Jay) to the rescue. He was able to color match the hitch cover to my car's exact hue - Melbourne Red. Great service, exceptional value. Here's to you Jorge and New Century, you have a new client as long as I have a BMW. read more

I have been to many many auto body repair shops in my day, I have had primarily BMW for the last 25 years. It was recommended to me by my neighbor to take it to New Century BMW Collision Center, I had a young man by the name of Wil assist me, not only was he very patient and pleasant but I was surprised at the customer service and consistent up dating he was doing with me while my 2020 M 340 was being repaired . The car suffered 18,000$ worth of damage and when I saw the car and my professional friends saw the REPAIR ... they were shocked at how excellent the car looked,!! not one sign that indicated that there was a repair of that magnitude . Wil knew my stress and walked me thru this ordeal and really went above and beyond , and sure enough GREAT GREAT JOB. read more

Jorge "Jay" Alvarado is the best service advisor! I took my car in after a head on collision and now my car looks new. So grateful to him for taking over and dealing with the insurance company. I was really stressed about what to do and if they would pay for everything being that it was my first car accident. Jay handled the whole thing so professionally and I didn't have any out of pocket cost. I would absolutely recommend this collision center to anyone, they did amazing work. Ask for Jay, he will take care of you. He wouldn't take my tip, he deserves a raise. What accident? read more

New Century BMW Collision Center - Body Shops Near Me - Alhambra, California

My first time being here at this facility. Met with Jay and his customer service was exceptational! I have State Farm as my auto insurance, many may know they only use non OEM parts. Having to own a M3 using a non OEM part would be a disgrace! Jay worked his magic dealing with the insurance to get me a BRAND NEW DOOR and I wouldn't have to pay more than my deductible. I'm not saying every senerio are the same, but Jay really went out of his way to help me out! The car was fixed within a week as promised and and back to BMW standard and quality! The paint and craftsmanship was on point! Highly recommend my friends and family! If you need to get you're car fixed, contact Jay, he definitely doesn't disappoint! read more

When I got rear ended, I wanted to take my car to the best repair shop. I was already an established customer at New Century's service department (high praises to them, too!) and thought, why not also use their collision center?! Aside from the obvious (being a factory authorized BMW collision center), my biggest appreciation goes out to J. Alvarado! J came through with getting my vehicle back to tip-top condition -- even better than when I first left it. I felt no stress because he took the time to carefully explain the process and kept me in the loop throughout. I'm very appreciative of what you delivered, J! Thank you and to the rest of the team for making my experience smooth!! read more

I recently had my 2020 Lexus fixed. The repairs came out perfectly. I was so impressed that they did even the little details, like polishing the jams to remove the tape line. They detailed the car amazingly as well. I was kept well informed through the entire stage of repair by the General Manager, George. I was so impressed by this. Thank you so much for taking care of me. read more

Don't go here. Simple car damage will require you to replace the whole part of the car. They told me to leave the car to break it down to assess the total cost to see if there are internal damages. I. One back 2 days later for the assessment. They didn't take it apart and charged me $1k for leaving it there. Nothing got fix, lost 1k for leaving it there 2 days. Stay away! read more

New Century BMW Collision Center has been nothing but professional and helpful. This will be my second time using their services and my car always looks new again. All team members are kind and professional and the work done is top notch. I don't trust my insurance recommended shops only New Century for my BMW services. read more

DO NOT TAKE YOUR CAR HERE!!!!! William completely dropped the ball. Completely unprofessional behavior. I was lied to and deceived. George the manager has been no help at all in resolving the is so and returning my car to me. read more