Every bid is multiple times more expensive than other companies. Came out to look at plumbing job, bid was $750 to change a kitchen sink faucet. Got it done for $240 and they even fixed another problem for no charge. read more

Scheduled an EV charger a week out. Adjusted my work schedule to be at home during the 10-2 window. Around 1:30 I get a call saying they can't be there and need to reschedule for 8-12 the next morning. I told them I was working the next morning could they make it later in the day? I was told they would check and call right back. In the meantime I called a coworker to see if we could switch times so I could be at home the next morning. After waiting over 30 minutes for the "I'll call right back". I called and was told nothing could be done that day. I said ok give me 8-12 the next morning like I was offered. The person told me nothing was available for a week. I insisted I had been offered 8-12 and after several minutes was told it was available and was scheduled for me. About 10 minutes later I get a text confirming my new appointment for 2-6 THAT DAY. So I make another call and am told nope it's 8-12 the next morning. When I explained I had to work in the afternoon so it was important that they be on time, I was told I was the first appointment of the day. 11:45 the next morning I call again since no one has been there. After waiting on hold for several minutes I'm told the technician is finishing a job and will be at my house soon (so much for first appointment of the day). 3:25 I get a text saying technician is on his way. They wasted over 8 hours of my time so I'll let him waste some of his time driving over to see the note I left for him stating I was hiring someone else for the job. read more

This is the most unscrupulous company in Houston. They came out to look at a job and the salesguy came over at 9:30 PM and he wouldn't leave us alone. He just kept pestering my husband until my husband finally gave up and signed for the work (which was completely and outrageously over-priced). I immediately called a friend who told me about this company's reputation, and we got out of the contract, thank God. Even though we had cancelled, we were sitting home one morning on the weekend and two workers came around our yard with shovels. They were the ones who were supposed to do the digging, I guess, and they didn't even know where the spot the needed to work on was. So, not only were we coerced, we canceled, and some workers still showed up. Didn't even knock on the front door to tell us who they were or why they were there. Don't use this unscrupulous company. they will GOUGE you. ESP if you are older. They are KNONN for gouging people and not completing the work. read more

jermaine and Austin was very polite and nice. But 10 hours putting in my a/c unit was too long for me. They did a goid job just not fast.

Avoid this company, they will rip you off. The plumbers that come out to give estimates push hard to sell extra services for exorbitant amounts because they work on commission and know how vulnerable folks are with plumbing emergencies. They also flat out lie. After my terrible experience, I wrote to Don Valentine several times, but he never had the decency to return my call. read more

I have used this services in the past, it was a horror and nightmare experience for the 10 years of work and warranty for 2 units AC. Even though the units still within the 10 year warranty to spare me another headache and horror, I hired airtech or elite air to do the work. Soooo, just think of it , I would rather pay few thousand than to deal with John Moore. read more

The technician was polite but the prices they charge are 3 times more than anyone else. They wanted 23k for a 6k generator alone then an additional 11k to install for a total of 34k. I've had 4 quotes and everyone is around the same price except John Moore Services. I recommend getting quotes before you ask them to do any work for you. read more

They overcharge and upsell like you would not believe. We knew it was happening but just wanted the problem fixed. It's sad they act like predators. Do yourself a favor and get a proper quote elsewhere before beginning the work. They did resolve the issue as far as we can tell now - hence the three stars - but at a serious premium and unfortunately the lack of professionalism by one of the two techs during install was a let down. (We didn't need to hear him complaining about how it was a lot of work and how everything was a problem in his own language - which we completely understood as we know that language. And we especially don't expect that behavior at the price we paid for the service.) Would not use again. read more

Those vans don't come out for a service call of $250.00. Their mission is to upsell everything and anyone that is foolish enough to buy their services. I would never in a million years call them! read more

I called John Moore because one of the rooms in my house was not cooling properly. John Moore communicated with me several times via text prior to the arrival of the technician. The technician fixed the problem quickly and the price was very reasonable. I have used John Moore before and I will use them again. read more

PRICE GOUGING! Will not be recommending or using this company. They came to fix a pipe bust in my garage last year for $1,400 with a "5 year guarantee". This past week, prior to the 1/21/2025 freeze, I called John Moore to fix the same pipe due to a leak, they came out 2 times, once on 1/19 and again on 1/20, at 5pm on 1/20 before the freeze was set to come in. On 1/20 they tell me that because the break is in a different area of the same pipe it is not covered under warranty and they will now charge $7,500.... yes SEVEN THOUSAND FIVE HUNDRED to repair. We said no, called another plumber and it was $700 to repair. DO NOT USE THEM. read more

$1,000 for a half turn of a wrench and ceiling sheetrock damage. Better off finding someone else. They make you pay up front and agree to you are satisfied before they start the job. They ghosted me after. My first negative review. read more

John Moore Services - Plumbing Near Me - Houston, Texas

If you want a new air conditioner or heater, go to John Moore but be prepared to pay the highest in the market. But if you need help, as they say in the commercials, DON'T CALL JOHN MOORE. I had a guy come out to look at my heater and they just flat out said my heater was broken and that the pilot light could not even be lit. My son came out and lit it and it worked for a week. That week gave me a chance to shop around in the comfort of my home instead of a hotel. Granted, I am an old woman, but I feel like I was being pressured to buy a heater and if not, suffer old lady. He wouldn't even fix it at all. read more

It sure seems like we got sold a bill of goods. Told us we needed $14k of work done. We paid and we still have the issue. Don't get snookered into working with these guys. Essentially they fixed something that wasn't broken and now we are out $14k. They must have an incentive to upsell anything and look for any problem. And to top it off my wife found what might be the real problem that a plumber should have noticed before going to the $14k nuclear option. Update - they didn't budge on anything and insist that they did necessary work - but Tim the head of plumbing did admit that they upsell to you when they come to your home - so it seems like their biz model is to be like a shady car dealer who tries to sell you everything that you don't actually need. And to top it off - we also had a sink issue that the plumber was supposed to fix - and we have an unworkable sink for now going on about 6 weeks. I keep asking about status and get the runarround... Please don't use this company - learn from my mistake. read more

I have done business with John Moore before Mr Valentine took over was a reasonable honest business. I called and told the lady at John Moore I need a price quote before I decided I was going to use them. She said no problem. This white man showed up which I let him use my ladder. He climbed up the ladder in the kitchen and ask if I had the screws to screw it up. I gave him the screws and keep in mind it was already wired up siting in the Island. He never gave me a price just installed the 2 screws and said I owed him $159. He then said if you give me a big tip I will give you a better price. I have never seen any business operate like this. I want my money back and this man should be fired. Don Valentine brags how they have great family people working for the customers. Everything he says is a lie. Randal Hoover 19424 Mystic Cypress Dr Katy TX 77449 346-724-8663. I will be waiting for a call from Don Valentine asap. read more

I paid for a diagnosis Octavio Alanis came out and stated that after I paid I would receive a emailed receipt and an emailed diagnosis I have not received either but the payment has been charged from my card! However I was given some very over priced estimates on servicing my AC unit! read more

John Moore Services - This is the person that came out to my home collected the fee and did not provide emailed diagnosis - Plumbing Near Me - Houston, Texas

False Advertising. Stay away from these people! Owner Don Valentine goes on TV saying " we wont charge you for a free honest estimate"! Unless you mention that you had a home warranty THEN the free estimate is $69! I explained to Maria, who was extremely rude, that the warranty company wanted to do a patch fix, and I wanted an estimate to replace the entire unit out of pocket. To which she said that I would be charged $69. She even admitted that if i had not said anything about home warranty it would have been FREE!!! We had a bad experience with John Moore two years ago, by them NEVER showing up (even with an appointment) and we decided to give them another try... NEVER AGAIN! read more

The reason this review isn't 1 star is because the professionals servicing the house and conducting the initial sales overview are very professional and friendly, and the plumbers are intelligent and knowledgeable. However, the low rating is because this company duped me, like several others, into purchasing a $10k system I later found out I could have acquired for about $2k at Home Depot with installation included. Not only that, but it came with a high interest rate loan. To top it off, I found out from their plumbers that came to do the actual installation that I didn't need the system--I needed a $5 filter from Home Depot I could install myself. The company is focused on squeezing people for services they can't afford or don't need, and it's a disgusting practice. Read other reviews where this pattern is clear. Overall, you're better off finding cheaper, more reliable service elsewhere. read more

This is a scam. JMS advertises on tv for $69 drain clean. Nope. They won't do it. Instead, they'll write you up a quote for $1k+. Stay away. They're just gonna waste your time. read more

Quick Summary: John Moore staff on 3 separate visits quoted a total of $7,000 in repairs, when in reality only $42 and 45 minutes was required. The John Moore agents' prey on peoples ignorance and fears. My 5-minute story may save you thousands of dollars. July 2023: HVAC Technician performs my first multipoint inspection, very well-spoken young man. His findings were all my temperature deltas were in the good range, house is cooling very well, but quoted $3000 of repairs mainly for the evaporators in the attic and one part for my 4 year old Daikin condenser (unit outside). I found it very strange that he showed us water where we never saw before (or since). I opted to monitor and call him back if it persisted. (Service declined) June 2024, one year later. I call for my annual VIP customer "free 28 point HVAC inspection" and "free water heater draining" service. The new technician has identical results with perfect temp readings (like 1 year before), except he now confirms the evaporators in the attic are in perfect condition (despite no work was done on them since the last visit), but he now suggests a different $3000 parts and service for "issues" on my two condenser units outside. Including $600 for a capacitor and $483 for the contactor. For those unaware, a 5 star capacitor on Amazon with identical rating 45/5 rating is $12 to $19 and a contactor is $11 to $15. Both parts can be replaced in less than 5 minutes by any technician! I said please explain...he said "Boss, I do not set the prices." I immediately put him out of my house. A few minutes later the John Moore Plumber arrives. After a 2-minute inspection on the water heater in the attic, he refuses to perform the free service (I already paid for), insisting I must spend additional $2000 in parts and labor to replace my brand new Lowe's heaters plastic drain pipe female end to brass and I must realign my heater flue (exhaust pipe). He showed me a picture of a very misaligned flue and went on to describe the potential of death and risk to my loved ones from Carbon Monoxide poisoning. Sure enough, I immediately went to inspect the Flue and realize it was a fake, both flues were perfectly aligned over top dead center, he refused to send me the photo he showed. Those plastic parts which he insists must be replaced as they can fail after usage, are designed to work far more than expected over the life of the heater. Consider the draining of heaters is done once or twice a year, so a hose will be attached 10 to 20 times over a 10 years period. Those plastic parts are tested to be used (connected/ disconnected) thousands of times. Bottom line John Moore has institutionalized a business model that lends itself to fraud and misleading of customers. Their agents spend more effort to find ways of scaring customers into buying parts that are not required instead of performing a good honest service. It is not an isolated incident, in my case it was 3 for 3, so be aware. Do not be afraid to laugh them out your door when they show you that fabricated $2000 to $3000 quote you can expect from them and rest assured you may be able to keep your system in tip top condition. for 98% less. read more

JMS provided me a quote of $29500 for a 26kW Kohler generator. I thought the quote was laughable. 2 weeks later I signed an agreement with another company for the same machine for $14000. I received 6 bids and the next closet to JMS was $19000. Too many TV adds to pay for I guess. They may be a good service company, I'll never know, because they are way overpriced. read more

I called John Moore HVAC to book a repair that I have had quoted from another company. The service writer was pleasant but ill informed as to the service provided by the tech. Or so it seems. I had service scheduled for 10:00 - 2:00 and was contacted by the tech. The text message was poorly worded and stated that they do not provide the service requested any longer and and would be happy to come out and quote a whole new system for me, I asked about the cost - his immediate reply was we offer financing. This tactic is a disgusting practice! I have read about this happening with low end service providers, but John Moore - shame on you. read more

I was looking for a maintenance/service HVAC company. My AC was running fine but wanted someone to maintain. John Moore came out next day but sent me a "sales person" rather than a tech. This gentleman found many problems right out of the gate which seems a bit sales pitchy. They quoted astronomical figures ranging from $1000 for UV light for plenum to $8000 for installing a 4 ton condenser. Obviously I didn't go with John Moore. I got quotes from two other companies which were around $700 for condenser and booster which is all my system needed. read more

We used John Moore at our rent house for a gas leak. They told us us we needed to replace all the gas lines in yard and house. We believed them! We have since learned that they upsell or the workers get fired. So, we financed the gas line job for 14 months. They said it would w30-45 days for the financing to kick in and us get the first bill. We are on that window now and never received anything. Today my husband got an email from a collection agency saying that we had ignored them. Come to find out, they put our renters information on the bill! We are waiting to hear back from John Moore. DO NOT USE THEM! read more

John Moore Plumbing "TRUSTWORTHINESS "? I called John Moore on Friday morning about this water leak over my stove in the kitchen. They showed up within the two our time frame. We went up into the attic and found the leak. "Yes I can fix this for you, it will cost $1500". " But let's take a look and see if you have water leaks somewhere else ". I see you have a few water stains on your ceiling in the master bathroom,your garage and laundry room. How old is your home? Oh I purchased my home in 2008, it's a David Weekly home. Ok, to re-pipe your home it will be $13,000. We can finance this for you. Ok, you've been approved for 10,000. I also have a company that can come out and dry the walls out, they also do financing. To get your walls dried out will be 1,076.00. Ms. Stewart I just got a call from the office. You were NOT approved for the 10 grand. ‍ But, my office will get you finance through John Moore for the full $13,000.‍ TWO INQUIRIES on my credit report now At this point I'm feeling some type of way. Let me think about this I'll call you guys back out in the morning. Saturday morning I wake up, the water is not coming out of it's original area where I had the pot catching the water. The water leak is now coming from the other side of the ceiling and it's lifting the paint. So I call John Moore and asked them to get someone to my home ASAP. I explained to the customer service rep that the young man had to have moved the pipe because the water isn't coming out of its original area. The rep tried to tell me that they could not get anyone out until Monday. But, I explained to her that the gentleman that did this needed to come back out immediately and fix it. Well the gentleman called me and stated to me. " I told you if you didn't get it fixed it would get worse." I totally did not trust him when he said that to me so I said don't bother coming back out and hung up the phone. I do have good news: I got it fixed for $350 from a handyman someone recommended to me. read more

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Do not use! Overpriced and overcharge - where to start. Had a slab leak, they came out and I was dumb accepting their quote without an invoice. As I called and told them, I'll pay what I agree but I will never use them again. First a consultation comes out and is not a plumber. (Couldn't even find my leak and tried to talk a 1200 dollar toilet). Consultation gives a quote does not give you an itemized list. 8k for a new main and drywall. Less than 40 ft and the drywall is due to them cutting . Work starts - did not show up to dig the day they said. Did not call till I called them. They did the work but pipe the hot and cold backwards (toilets were hot) They finally did my drywall but they don't do paint and texture for the price they give me. 4 days at home. I finally had to call and asked for an invoice since it has been a month. They charged me 546 for limited access attic. Funny just had a water heater and furnace replaced last year by two other companies and they didn't have that charge. Than they charged me 1100 dollars for 4 squares of 1.5 x 1 ft of drywall. What a rip off. No wonder they don't send an invoice. As I explained to them in the phone, if I knew that the drywall was separate I would never had it done by them (I have other drywall from the leak, total will be like 400). The workers are nice and I feel sorry for them. Even the call center. Again never use. You can find plumbers and drywall much cheaper. I don't even want to discuss the expensive quote they give me to put flooring down.. I'm the sucker that was born. Don't be me and pay way too much. read more

John Moore Services - 1100 for this dry wall repair - Plumbing Near Me - Houston, Texas

DO NOT TRUST THIS DANGEROUS COMPANY!!! I am extremely disappointed in John Moore after this experience. Our water heater broke the week leading up to Easter, I immediately thought to reach out to John Moore because of their reputation. They quickly came out, charged me half of the amount and set up an appointment for the water heater to be installed the next day. A two man team arrived to replace the water heater and after installing it one of the gentlemen went up to the attic to ensure that everything was done correctly. On May 15, 7 weeks later, my son came home from college and realized that there was a faint smell of gas in the house. My sense of smell never fully recovered after losing it briefly with Covid. The gas company came out and realized John Moore NEVER connected a hose and GAS had been LEAKING into the house! Extremely upset we reached out to John Moore and asked them to call the secondary number on our account due to work schedules- which they did not for 2 weeks, despite admitting that they saw the note asking them to call that number in their computer system. I refrained from writing a review because I thought surely they'd rectify the situation and apologize. As a teacher and veteran I value my reputation and integrity. John Moore obviously does not, in fact they tried to DOUBLE CHARGE us the second half of the payment! We explained that we already paid the full amount and have the receipts to prove it. Then we asked how they were going to compensate the GAS LEAK THEY CAUSED AND OVERLOOKED. Once they did reach back out after conferring with a supervisor, they said they would reimburse us $900! Again, they caused a gas leak to occur in my home for 7 weeks and their technician did not catch it when he "checked the work", my home could have sustained MAJOR DAMAGE, this could have been FATAL to me as a person, and your response is a momentary compensation of 18%?!?! DO NOT USE JOHN MOORE, it could cost you more than money, it could cost you your home, your health and the life of you and your family. And the value of all that, to them, is less than most people tip for dinner. read more

So I had an ac installed a few years back. And one of their techs came out and installed a UV light which I had assumed since he was with the company that I was paying the company but their tech pocketed the money and didn't install light properly or in the right sport. Me not knowing any of this yet I called them for my maintenance with my ac for the start of summer and that guy told me what was wrong that the other guy did and he said oh he was fired and has 6 kids im gonna put it as someone else installed it i was livid and tried to get me to pay him to move like i can trust them to do it properly amd to not pocket anyrhkng AGAIN! I called the company they said they are not liable for their employees and eventhough i have the receipt showing the work he did and when they said the receipt didn't have their company name on it so they aren't liable eventhough its fraud basically and the management said basically ummm yeah we aren't gonna help in anyway we can send someone else out and give you a new estimate to move it so after I paid 750 I lose that and they want me to trust them to send a legitimate tech out to my house I have never been treated this way by a company who was suppose to be amazing they don't care about their customers and take no accountability for their employees actions and even wanted to deny the 2nd guy was at fault for covering for the other guy and now the company is trying to cover up the whole thing all together. I recommend no one come to them they have the worst customer service and take no accountability for their employees and wrong doings dont use John moore read more

talked into upgrade kitchen / laundry room drain cleaning of over $1000 that would provide the same service for free in 8 months. Not true, nothing is free. Thought John Moore was a reputable company. I couldn't have been Moore wrong. read more

I wish that I would have read these reviews before advising my elderly mother on a fixed income to contact them for a clogged drain. After $1130.00 of investigative costs, they supposedly found the problem and advised her that the solution was going to cost $17,000.00. Absolutely ridiculous! Scared the heck out of her! I strongly suggest that you never call these people. It's infuriating to watch the commercials and hear the words that come out of the mouth of Mr. Valentine! read more

Our service tech, Christian Lopez, was a rockstar... courteous, knowledgeable and proficient! My go-to guy going forward!!

No I do not recommend this company for AC service. About a month ago I Used John Moore Airconditioning service for first time. It is August and AC is a must for 90 yr old parent. Called at 6:00 pm and they came out at 10:00 pm. They fixed the AC for $450 but said it will only last a few days They recommended a new 5 ton unit and gave a written quote for $16,000 and they could do it tomorrow. They next day I had another company come out for a quote. First of all I did not need a new unit, this one is still good. But if I want a new unit they could do it for $8,500 for they exact same product. Yes John Moore came out at 11:00 pm and fixed the AC for $450 but then FALSELY claimed it wouldn't last and a new one would cost $16,000. I feel they were trying to take advantage of old people. No I do not recommend John Moore AC unless no other company is available. read more

I couldn't leave no star review or I would have. I called at 8:00 am and asked for someone to come out. I work until 5:30 so she gave me the 4:00-8:00 slot and said she would note that I wasn't available until 5:30 to call first. At 3:15 I receive a call that technician is on the way. I told him no not until after 5:30 is supposed to be listed on service work order. I was told that they could not make it after 5:30 and we would have to reschedule for another day. I said just cancel it. If you can't keep the first appointment, why would I trust you to work in my home. Bad customer service from the start. read more

What an absolute scam. This company or at least it's technicians are complete scam artists. We had a rodent inspection done. We had our direct neighbor inform us of a rodent issue, and since we witnessed them use this company we thought to give them a call first the fact that we gave their company our time was a mistake in itself. Technician was late, but also informed us that he wasn't able to do the complete inspection due to it getting/being dark out. With the incomplete inspection, we were quoted a total of over $12,000. We were told of currently activity, and the likelihood of it getting worse now that our neighbors home was being sealed off. Our technician followed up his sticker shock pricing with financing of 9% over 20 years. Insanity. Let it be said that we followed up with 2 companies after - one quoted $1,100 and the other $350. (The $350 came from one of the most reliable and well known companies in our area.) We obviously did not go with John Moore. We went with one of the others, we had our home sealed off, traps set, etc. WE HAD ZERO ACTIVITY. We are able to chalk this up to prevention. But prevention shouldn't cost a homeowner $12K. Please get other opinions if you are even considering this company. Do not let them prey on you or your wallet. read more

Everything about John Moore is difficult. They are comparably more expensive, unwilling to explain or defend their quotes and scope of work, and are difficult to communicate with. Their staff is a revolving door and information rarely gets communicated effectively, leading to mistakes and inefficiency. They work poorly with insurance companies and are inflexible with their scheduling. I would not recommend, as there are far too many capable competitors to consider at a superior price point and service level. read more

I had John Moore come to give estimate to install two bathroom faucets which I had already purchased. The estimate was over $1,200! I rejected the estimate. I'm really tired of the John Moore commercials. read more

One star since i can't choose zero! They are over priced, no compassion and offer excuses as the servicemen tout they aren't in charge of prices. The commercials are a scam! The guy who took over doesn't care!!!! $1,300 quote from JM and I got fixed for $125. They are not taking care of us!!!! read more

We hired John Moore services 10 days ago for a 6,000.00 major plumbing job. Very unprofessional, sloppy work, unreliable service! The Job, we were told by Javier Garcia that the job would take 2 days. As of today Oct 18 2023. The hole is still open, old pipes that they removed is still on our premises. Called and called, they either lie or put you on hold and NEVER answer back. DO NOT RECOMMEND this company read more

Real slick, busting my copper AC pipe while we were inside while they were here for a plumbing job. Left us without AC for over 24 hours. Supervisor was a b**** and got into a screaming match with me before sending out a lead tech who confirmed fresh tool marks when the remainder of the AC was covered in dirt. Thanks for making our life completely miserable in 94 degree heat, John Moore. Should have known, 1.5 stars out of 445 reviews? First mistake was trusting these crooks. Call John, Pay Moortrash read more

John Moore Services - Plumbing Near Me - Houston, Texas

"Call John, get charged More" - they almost got their motto right ... Why? ... I needed a circuit breaker changed. I sent a picture and asked how much it was. "our technician will have to come out and assess before we could quote a charge. Standard four hour window three days later (to be fair, it was the holidays). Fortunately, he came out on the front side of the window. Assessment, it needed to be replaced. Cost $715 - not having time to do the research into things and it being the holidays, I just agreed. Maybe it's an expensive part? Maybe it's a complicated job? I'm not an electrician. Well, let me tell you ... Complicated job? No - two screws to take off the face plate, one screw to unsecure the wire from the main board, two screws to unsecure the wires from the circuit breaker, then do it in reverse. Five to ten minutes total. Expensive part? No - part cost $70 if you buy it retail Even if you factor in a service call fee of $100 (like you can bring your house to them, kind of like being charged for the table and service-wear at a restaurant - how else was my giving you money for the food I eat at your restaurant going to happen?), that works out to over $3200/hour for the ten minutes of work. Forget sending the kids to college ... if they work just ten hours a week and want to take three months off, they can still make $1.28M/year. ($3200 x 10 x 40) Conclusion - people with good advertising and too much greed taking advantage of a situation. When I called to try to remedy it, they said it was a standard charge, but did offer me a coupon discount of $50 "in good faith". That did not show up, by the way. read more