I've been using this office for years. I believe this was my 6th annual exam and I always get…read moremulti-focal contacts, I've never used them for glasses. This year there was a new doctor who did my exam. I honestly didn't feel it was as thorough as it has been in the past. At my previous exams the doctor always counseled me about wearing my contacts less and not to exceed the "daily" wear. I can remember being shown models with blood vessels encroaching on my Iris and was told that they wanted to see those decrease. This year when I asked the new doctor about it, she said there were no problems. Since my wear pattern has remained fairly consistent, I doubt they disappeared, but let it go. At the end of my appointment, after my eyes were dilated, the doctor had me put the new lenses on to check fit and gave them her blessing. I couldn't see very well, but we both chalked that up to the dilation. Unfortunately when I woke up the next morning I still couldn't see. I left a message at the office (which was never returned) and went on with my day thinking my eyes were taking a long time to undilate. I fell TWICE walking bad enough to go to my regular doctor the next day. I also left another message for the eye doctor, which again was not returned. I Ubered to my regular doctor because I couldn't see to drive and she ordered wrist and knee x-rays due to the falls and referred me to an ophtamologist. The next day I thought to put in lenses from my previous prescription and voila, I could see again. This time I emailed the office copies of the packages from my old and new lenses and copies of old prescriptions. The only difference I could see was that the old package had additional numbers on it that the new didn't. The office finally called me back and I said I thought I received the wrong lenses. They argued with me that I had been given the correct lenses for distance. I don't know the lingo, I pay them for a service and every year for FIVE YEARS the only lenses I ever received or ordered were multi-focal, so NO, you DID NOT give me the right lenses. They had a different doctor call me back and I explained the whole thing to her. She understood what I was talking about and told me to cone in for new lenses anytime and that they would just change them out. I went a couple of hours later and again the girl, I think she was the optician, argued with me that I had been given the right lenses and she made me sit and wait until the doctor was done with her patient. Luckily the doctor I saw that Friday (my original appointment was Tuesday) was incredibly professional and kind. She was the first person in the entire practice to admit the mistake, apologize and work to defuse the situation. She provided the correct lenses and checked my vision against the eye charts while I was wearing them. Needless to say that I won't be returning nor even trusting them to order my contacts. There are a lot of choices out there and once trust is gone in a doctor, they have to work really hard to regain it. These folks seem to be set on proving they were right rather than caring about my health and providing me the right vision product. I DO NOT recommend. Thank the Friday doctor for bringing up my rating from .

my family and I have been going here for well over 15 years and couldn't recommend this place more!…read moreDr. S you're so kind and hoping to multiple contact trials and finding the perfect. Andrea in the front desk has always gone above and beyond to help. Great optometrist and office staff. 10/10 recommend!

Unbelievably and consistently great service. That isn't very common these days and I couldn't be…read moremore pleased.

Been coming here for several years now. Super convenient being up here in the hill. Dr Bik and his…read morestaff are top notch. Always helpful, tentative and polite. Great selection of frames and d sunglasses! The office is always pristine and clean. Dr Bik is very thorough with the eye exams and will get you dialed in. If you're on the area or even if you're not, and are looking for a thorough optometrist with 20+ years of experience, this is the place to go! Thanks Dr. Bik and staff!

Dr. Matsunaga and the staff are extremely professional and courteous. Every eye exam is so thorough…read moreand the facility is clean and filled with all the best modern equipment. Been coming here for years and don't want to go anywhere else.

From Dr. Matsunaga to Brandon to the front desk staff, Southwood Optometry is amazing! Our family…read morehave been going to Southwood Optometry since 2021. He's very careful and thorough and Brandon is so helpful with picking and fitting our glasses. Scheduling our annual appointment for all four of us is always easy and love how efficiently they get through all four of us in an hour tops. We only stay past the hour when we need to pick frames.

I went there to ask about nonprescription sunglasses. The receptionist said I would need an eye…read moreexam. I explained to her that I didn't need an exam. She insisted that I needed the exam for my insurance. I explained to her that my insurance allows for me to get nonprescription sunglasses. I asked her if she wouldn't mind checking. She cut me off mid-sentence and told me to have seat. She went to talk to the dentist and sure enough, I don't need an eye exam for sunglasses. The dentist was very polite and professional and explained that I didn't need an exam. I just needed to bring in some documents. The dentist was nice, but the receptionist makes me want to take my business elsewhere.

WOW, better than expected. NO OTHER store would take my cheaper plastic frames to fill my…read moreprescription, NONE! They didn't want to risk the frame breaking, even tho I offered to sign a waiver. But this place didn't bat an eye. Dropped off my frames and I was in & out in 5 minutes AND got my glasses back in 10 days when most places take 2 weeks. Forget Costco and all these other hoity toitys who insist you buy THEIR overpriced frames, this is the place! Fast, efficient, very reasonable price. I definitely found my new eyeglass place. Very pleased!

Debra Alexander is a scam artist and can be vindictive. I went to see her for contacts in December…read more2025 because I wasn't given a contact exam during my regular visit. I wasn't aware that a contact visit was separate because my eye doctor in CT always did both at my yearly visit. When I came in I had my eye exam and ordered my box of contacts. Then I came back in March for my regular yearly exam. Before I came in I received many messages telling me to wear my contacts at the visit. I thought why should I? I already had my eyes checked for contacts. When Alexander came in the exam room there were no pleasantries and she just immediately sat down and started asking me how my vision was and she put the letters on the wall. She changed the letters and each time I could not see them at all. I immediately panicked because I couldn't see anything and she had flipped the letters many times. I thought I drove here and could see fine and I was sitting in the lobby reading on my phone just fine. I didn't know what was wrong with me that I couldn't see. When I asked questions, but she didn't answer she just kept on with her test. When she was done she said I had a different prescription in both eyes and that I would need two new different boxes of contacts. She had me take out my new contacts I had just worn to the office and throw them away. I refused to do that so she gave me a case to put them in and I put her contacts in she was prescribing me. I told her they were uncomfortable. She wanted me to try them for a few days and let her know as soon as possible if I liked them so I could bring my other prescription contacts in. She then took me out to the front to place an order with the tech. Mean while as I'm trying to keep up with her I'm thinking wait a minute when am I going to be checked for glasses? I wanted to use my insurance for glasses. I tried to ask her but she went back in the technician office and she said she would be back. I hoped then I would get a chance to say I want to use my insurance for my new prescription for lenses. I didn't even want to change my frames because she doesn't have a good selection or very many choices of glasses for women. The glasses selection cater more to men. The tech came out and I asked her if the doctor was coming out and she told me no and that she was seeing her next patient. Alexander told me she would be right back. The tech started talking to me about the contacts and placing my order. I was very confused and frustrated and I told the tech I feel very scammed. I told her I had just come in the office and had my eyes checked in December how is it my eyes dramatically changed in a few months and now I'm going to need two new boxes(a different prescription for each eye), which is going to cost me even more money and these are not the same brand and they probably cost more because they were a contact that dealt with stigmatism and bifocals. I told the tech I didn't come in to have my eyes check for contacts. She said well it's because it says in your records that I complained that I should have had my eyes checked for contacts during my yearly visit. I had that conversation on the phone with the receptionist and she explained that they are separate visits. I understood once she explained it but clearly I was being punished and scammed at my yearly visit. I told the tech right then that I felt scammed and that I didn't want to order the new contacts and that I would stay with the contacts that I just received in January. I was happy with them and I wanted to use my insurance for new lenses in my present frames. The tech said she would report my feeling scammed and how I was treated by Alexander to the office manager. I thought to myself what for? She works for her what is she going to do. Once I got my glasses I requested my records so I could go else where. The receptionist told me that she would let Alexander know. I said ok but why can't I just come in and pick up my records. She told me that Alexander needed to look over them and clean them up. I found that very suspicious. Why do they need to be cleaned up. I asked for the last 3 visits and it took 5 days to get them. I went in and picked them up and left. When I got home I looked at them and saw that my December visit was not included. I went back the next business day and requested my records for that visit. They then had to get permission. I told them I wanted the records for the visit but they asked me did I want my contact prescription. I said well yes I want that included but that I wanted all the information on that visit like what I had been given for my other visits and I showed them the records that I had been given. After they talked to Alexander I was only given my contact prescription and not the test records of that visit broken down. How convenient that I wasn't given those records to compare my December visit with my March visit. Very Calculating!

I had an appointment here yesterday for the first time! I really appreciated all the Doctors…read moreexplanations and thorough exams! Everyone there was very nice and helpful as well! It was all so easy! Can't wait to get my new glasses!!!

Just update their business hours but they no longer offer Saturday but still close and my choice of…read moreoptometrist

1. Great place to get your eyes checked and see what glasses they have…read more 2. Easy to talk to staff

I had a speck (felt like pebble) in my eye and in my panic state , spent the whole day rinsing my…read moreeye so much so that I removed the top layer of my cornea. Ouch. I didn't want to make the drive to my eye doctor in OC so I contacted this office and they were able to squeeze me in the same day. Thank you so much!! The staff was friendly, patient and professional. I have PPO insurance so I was able to go with whomever so that helped. In keeping with the friendly and approachable theme - Doctor Florister was also very friendly, patient and professional. And quite funny. She was a bit alarmed that I had rinsed off the top layer of my eye but reassured me that the eye will heal itself in a day or two if I stopped rinsing. The moral of the story I learned is that if something gets caught in your eyes- just rinse continuously for the first 15 minutes and then stop - whatever is in there would come out by then if not then no amount of continued rinsing would help. Don't be an idiot like me and rinse every two hours ! ‍‍ My eyes are back to normal now with the use of eye ointment and gel drops. No prescription medication needed and not antibiotics because she didn't think it was infected. Overall I was very happy with my experience with Eye Care Riviera and highly recommend it! Cheers!

Dr. Forister is the best eye doctor we've ever seen! She was incredibly thorough and explained…read moreeverything clearly, which made us feel very reassured. On top of that, she sang songs and interacted so kindly that my 3.5-year-old boy could sit calmly in the chair alone, something I didn't think was possible! She goes above and beyond. We're so grateful to have found her!

If I could give more than five stars, I absolutely would!…read more I wanted to take a moment to recognize Geneve, the Practice Administrator, for providing one of the best customer service experiences I've had in a very long time. My fiancé needed a same-day appointment before Friday, and as a brand-new patient, I honestly wasn't expecting much in terms of availability--especially on such short notice. This was actually the fourth office I had called, and by that point I was preparing myself to keep searching. From the moment Geneve answered the phone, though, everything changed. She was incredibly knowledgeable, well-spoken, personable, and genuinely kind. Our conversation felt less like I was speaking to someone at a medical office and more like I was talking to a friend I'd known for years. She even laughed with me while I jokingly vented about my fiancé's habit of waiting until the last minute to schedule appointments! Although the only appointment initially available was later in the afternoon--which wasn't ideal since my fiancé works third shift and needs his sleep--Geneve never made me feel like I was asking for too much. She simply said she'd verify his insurance information and promised to call me back if anything changed. I barely had time to consider calling another office before my phone rang again. She had already confirmed his insurance, and while we were talking, one of her coworkers mentioned that an earlier appointment had just opened due to a cancellation. It honestly couldn't have worked out more perfectly. The entire scheduling process was seamless, quick, and stress-free. Geneve's professionalism, positive attitude, and genuine eagerness to help made what could have been a frustrating morning into such a wonderful experience. Calling at 8:06 in the morning and being greeted with that level of warmth, patience, and enthusiasm truly made my day. Although I wasn't the patient, my fiancé had nothing but wonderful things to say about his visit. He mentioned how beautiful the office was and how thorough everyone was throughout his appointment. Since it had been well over 20 years since his last eye exam, he was pleasantly surprised by how comprehensive everything was. He also spoke very highly of the ophthalmologist, saying she were incredibly knowledgeable, informative, and never made him feel rushed. They took the time to answer any questions he might have had and made the entire experience comfortable from beginning to end. To Geneve: thank you for going above and beyond. Your communication skills, compassion, and dedication to helping people are truly exceptional. Employees like you are the reason people become lifelong patients. If promotions are based on outstanding customer service, I think you've more than earned one! Infinity out of ten--we will absolutely be recommending this practice to our family and friends. Thank you all so much for fitting him in and providing such an incredible experience!

My family and I love coming to this place!! The Doctors and…read moreStaff are professional, caring, knowledgeable, and friendly. The facilities are extremely clean. There is plenty of street parking. Thank you for taking such great care of my family!!