Dmitrii was excellent at diagnosing and resolving the two failed microswitches in my microwave…read more However I'm not very happy with A-Service false estimating practice. When I contacted them they estimated similar work at $2-300 parts and labor. I don't mind that estimate being wrong, but the reality is they charge $300 minimum for labor, not including parts. It was impossible for the job to be less than $300, so why was the estimate less?

I hate to do this, but the situation warrants it. I called A Appliance Repair because the washer at…read moremy rental property wouldn't start. They seemed to have decent reviews and were able to get to the house sooner than any other company so I went with them. The first appointment was for Sunday January 18th with a window from 10am-12pm. This was to diagnose the issue. The tech Dmitrii didn't show up until 12:45pm. Things happen so I wasn't too concerned about him showing up late at this time. I was told Dmitrii had diagnosed the issue and I was sent an invoice and needed to put down a 50% deposit in order to move forward with the repair. He didn't have the part on hand so we had to schedule for another day. The second appointment was set for Tuesday January 20th with a window of 6pm - 8pm. I got a message from Dmitrii at 8:01pm saying he was having car troubles and could no longer make the appointment. A little shocked that he just learned of his car troubles a minute AFTER my appointment window but okay. We rescheduled for him to go out to the house the following day. The third appointment was set for Wednesday January 21st with a window from 6pm-8pm. He showed up within the window this time at 6:40pm however, he was unable to fix the issue. Dmitrii told my tenant the day he "diagnosed" the issue that it was either the actuator or the transmission (I had no idea about this because the invoice I received was for the actuator so naturally I assumed that's what needed to be repaired). So he left and I called in to see what was going on. I thought that the whole point of a diagnosis was to figure out what the issue was. I was told he may have gotten a faulty part and would like to go back out to the house to try and fix the issue. The fourth appointment was set for Thursday January 22nd with a window time of 4pm-6pm. I get a text from my tenant at 6:01pm that Dmitrii has not shown up yet again. At this point, Im extremely frustrated with this tech. Not only has he been late, not shown up to an appointment, misdiagnosed the issue, but he's wasted a lot of my tenants time as well as mine. He finally shows up at 7:23pm almost a whole hour and a half late, but again does not fix the issue. When he didn't show up on time this night, I was able to speak to the owner and before Dmitrii showed up he let me know that if the issue isn't fixed I will get a full refund so that was nice. Moral of the story, I ended up ordering a new washer and will never call A Appliance again. I feel like o failed my tenants by calling this company and leaving them without a washer for over a week now since we have to wait a couple of days for the new washer to arrive. I wouldn't have been so frustrated if the tech communicated better, or at all. Every time he was late I had to call, no messages from him to give us a heads up. My suggestion is if you want something done in a timely manner, go elsewhere.

Carlos is so talented and can fix most anything I think! Another service company said we needed to…read morereplace our GE gas range but guess what? They were a GE repair company (Bodewell). Carlos fixed the issue with the burner and we don't need to purchase a new range!!! Always get another opinion on replacing appliances!

We made an appointment for dryer repair. Mazter did not show, did not call, and did not call back…read morewhen I called their office to ask what was going on. Total waste of time: now we have to start over and wait even longer for an appointment with somebody else. Their "customer support" system is an AI robot who sounds confident, but cannot actually do anything to help you.

Lindsey is the best! If you need appliances, I highly recommend Albert Lee in Lynnwood and ask for…read moreLindsey. She listened to my needs, did not try to up sale and I ordered the appliance she recommended with no doubt that I was making the right decision to fit my needs. She was also so patient with me when I needed to change my delivery date several times. Also, when Lindsey was not available, her co-workers were great! The delivery guys were fantastic as well!

Per the attached photo our new fridge is great. It fits quite nicely underneath our low cabinets;…read morethere's almost 2 inches of clearance. The Albert Lee sales team provided good service as we made our selection, and the delivery and installation people were very professional.

These guys are pretty good Firstly they respond very fast…read moreand attend quick and gave a pretty good deal on my hvac issue There was some followup again after the main issue and still they obliged to warranty and attended again the next day with no questiins asked

Artem was awesome. I had a quote from another company that quoted me close to 6k for the repair…read more Artem came over on short notice and was able to resolve my AC issue within a couple of hour at a fraction of the price. he took his time asking questions, measuring the airflow in the vents and carefully explaining in detail the work he is performing. I would highly recommend Hotwire for their honest price and superior customer service. I will in the future reach out to Artem and his team for any of my future AC and HVAC repairs. If you are in the Kent/Covington/Auburn area, ask for Artem and he will provide you with the same quality of customer service.

Quick response, honest, and easy to schedule. Overall, happy with the repair and quick service for…read morea fair and reasonable price. Confirmed pricing and appliance model and verification of replacement parts and service needs and costs. would do business with again. thank you

Everything went well! He was on time courteous. Helped me understand more about my washer. He…read morefigured out what was wrong with it although I did not have the correct parts for the repair

i went in to metropolitan appliance on memorial day weekend and had done my online research and was…read morepretty certain what i wanted in terms of a replacement slide in stove. jacob a approached me and ended up helping me. we spent over an hour talking about options and discussing standard coil vs induction/glass top. i wasn't going to go that route but jacob is very thorough and not pushy at all; multiple times he stated that his goal was for me to purchase something i felt comfortable with and would be happy to own. i appreciated that. ultimately i decided to go with a frigidaire model that was a drastic improvement on the stove/oven i've lived with for two decades. he took care of the payment paperwork, the scheduling of delivery which had to wait until now and also all the communication between us. he was also kind enough to send a follow up email alerting me to being eligible for a rebate based on the model i had chosen. today, the delivery folks showed up within the stated window and i'll just say that the tracking system clients are sent to know when to expect the delivery is magic! it helped a lot to be prepared and to have cleared the adjacent space but it left no guessing for when they would arrive. jorge and his teammate (sorry, i didn't catch his name) were professional and efficient. they knew how to handle the extrication of the old appliance, how to set up the new one and insure it was level, and they walked me through basic operating instructions. all told (and i haven't yet used the appliance) i have been very happy with the level of service and courteous communication from this business. it makes me want to provide their name to others who are in the appliance market and to use them again when i next need a replacement.

Wes provided competitive pricing on a stacked washer/dryer combo and we got a better warranty for…read more$300 less than their competition! The installers were on-time, courteous, knowledgeable and worked quickly to get us up and running. When we had last minute first time use questions late Friday on a holiday weekend, Wes was available to provide customer support and got us going for a long weekend of laundry catch-up! Would highly recommend this company!

I wanted to take a moment to recognize the excellent service I recently received from your Parts…read moreManager, Kamryn Willis, from the Everett location. Kamryn went above and beyond to make sure the parts I needed were in stock and confirmed they were the correct ones for the issue I was having. He didn't stop there -- he even followed up afterward with a text message to help point me in the right direction on a technical question, which saved me a lot of time and hassle. This kind of service is rare, and I want to make sure it doesn't go unnoticed. Please pass this along to whoever handles employee recognition so Kamryn gets the credit he deserves. Thank you, Mark

After my last review, Judd and Black continued to work with us to resolve this issue. We appreciate…read morethe effort and communication. We will wait for the replacement refrigerator to arrive, and hope this time it will be in perfect condition.

Leo got here an hour early and was able to fix our freezer on the spot. These folks got us fixed up…read moreso fast our food didn't even have a chance to fully defrost. Thank you Leo for your professional and knowledgeable service, will definitely use your company again!

My dishwasher would not drain properly and was showing an error code. It turned out that it was…read morenot draining through the disposal like most DWs do. This was explained to me by the tech, and he originally thought we would need a plumber. Instead we decided to route a new hole through my cabinets to the disposal and by-pass the issue. It was great that Igor was willing to do this and get creative with a better solution. Solid company, and they work hard to get a solution to your problem. Would recommend and would use them again.

I am so happy with this company I can barely contain myself! Starting with the store manager's…read moreknowledge of her inventory, all the way through delivery and installation, I can't speak highly enough about my experience. What makes it so incredible is, the exact same fridge at Costco, also delivered, installed and old fridge hauled away, was $400 more. I got a 33" wide fridge, 26 cf bottom freezer with ice--for $1100. At Costco it was $1500. Incredible savings. Appliances 4 Less is a "scratch and dent" store that also gets returns of undamaged appliances, that's what I got. I took some time and looked around while Rouchen Zhang (Store Manager) was finishing up the sale before me. I was shocked at the low prices. When it was my turn, Rouchen explained that their store averages 40% below retail, and that was certainly my experience. Costco is cheaper than retail also, and Appliances 4 Less was substantially less than Costco! After my purchase, the delivery was scheduled 3 days out. I got a call that morning and the delivery people were on time. They hauled away the old fridge and installed the new one. They left me instructions because the refrigerant got jostled around and needed to settle, so they made sure I don't plug it too soon. If you're in the market for a new appliance, give the Lynnwood Store a call. You really can't beat the prices. As I was calling around, I found out the Tukwila Store charges EXTRA for delivery, installation and haul away ?!?! so your experience may vary if you're not at the Lynnwood Store.

Went on a Sunday at 2, doors locked..... went to Lowe's and bought a frig there. Lights on , open…read moresign lit, nobody home!

Good products. Decent stock levels. 5th screen protector in…read more7 years across 3 phones was installed crooked and with air-bubbles stating, "give it a few hours to settle in and it will disappear." It never did. Not bad enough to worry much. However!!! I recently called to ask a question and got stuck in the worst self-serve phone assistant that did everything under the sun from letting me talk to an actual human. 15 minutes of trying only to be pushed back into the same loop, it finally gave up on me and hung up.

Very disappointing experience with Best Buy TV installation service…read more The original installer did not complete the installation, became unresponsive, and missed a rescheduled appointment with no notice or communication. We rearranged our schedule multiple times and spent weeks trying to resolve the issue. What should have been a simple follow-up turned into repeated phone calls, missed appointments, and escalations with no actual resolution. At this point, we still have an incomplete installation and wasted a significant amount of time dealing with poor customer service and lack of accountability. Extremely frustrating experience and far below what we expected from Best Buy.