I have been a patient at CPW Dentistry for a zillion years, first with Dr. Lhota and now with Dr…read more Piamonte. I have consistently received highly competent care in a warm, professional environment.

I am writing this review out of genuine disappointment and concern regarding the business practices…read moreat Central West Dentistry, as I paid for services that were not delivered as described. I returned to this practice in August 2025 specifically because of my past positive experience with Dr. Martin, who had always been sensitive to my severe dental anxiety. For my August appointment, booked for a cleaning, exam, and X-rays, I confirmed in advance that I required nitrous for the entire visit along with Valium. Instead, I was met with repeated pressure from a hygienist I had never met before about "concerns" with my teeth and gums, even though Dr. Martin had already examined me and said everything "looked good." The hygienist left mid-appointment to discuss insurance coverage with the office manager, leaving me waiting. When I asked to proceed with the cleaning I originally booked, she turned the nitrous off, switched to oxygen and I ultimately left without the full service. Because I care deeply about my dental health, I later scheduled Periodontal Scaling and Root Planing for today, the deep cleaning their hygienist recommended. I was told it would take two hours to complete all four quadrants and cost roughly $350 per quadrant. I prepaid nearly $2,000 and confirmed, in writing, that I required nitrous for the entire appointment and did not want any upsells mid appointment. Despite receiving multiple confirmations (two emails, three calls, and a text), the experience again fell far short. I flew into NYC specifically for this appointment and timed my anxiety medication with the appointment time to ensure treatment would go smoothly. When I arrived early at their request, the hygienist attempted to rush me into treatment before the nitrous had taken effect, contradicting their claim of understanding dental anxiety care. Then I was told I would receive injections to numb my entire mouth, something never mentioned during the booking process, not listed online in the procedure description, and not disclosed in any of our prior conversations. I declined and requested standard numbing gel. The "two-hour" Periodontal Scaling and Root Planing began at 4:02 pm and ended at 4:32 pm, 30 minutes total. Literally. I was then told the reason was simply, "Your teeth are in such good shape." This is especially concerning given that four months earlier, I was told (during a basic cleaning) that my gums were in such poor condition they needed to stop mid-appointment to verify insurance approval for a deep cleaning. Yet now, after paying cash upfront, all four quadrants were completed in just half an hour. It feels inconsistent at best, and at worst, like a bait-and-switch situation. I also paid $215 for nitrous oxide. Based on the photo I took, the machine displayed 60% nitrous / 30% oxygen. At no point did I feel the typical physical effects one would expect--especially when combined with a prescribed sedative. It raises the question of whether the nitrous tank was empty or improperly administered. I've had nitrous EVERY dental appointment for 20 years - i know how I'm supposed to feel, I repeatedly said nothing was coming and I was fully alert, yet another scam. To summarize, I paid nearly $2,000 for: * A two-hour Periodontal Scaling and Root Planing that lasted only 30 minutes * Four quadrants of scaling, when realistically only one or two may have been addressed * Nitrous oxide that did not appear to be delivered as represented * An exam I was told was required, yet I never saw the dentist at all. Oh and on my statement, it stated I received an Ibero scan - never happened and the receptionist said, well you weren't charged for it. LOL. I am requesting reimbursement for the nitrous charge, two of the four quadrants, and the exam fee. Patients have choices in dental care. If a practice advertises expertise in treating dental anxiety, the staff should be trained to actually deliver on that promise. Unfortunately, my experience demonstrated the opposite.

Marina is the best hygienist. Kind, gentle, thorough. Great…read moreDentists! Our family practice for over 30 years !

I would not recommend this dental practice…read more I scheduled what I believed would be a routine dental cleaning and X-rays. During my visit, I specifically asked whether the office was in-network with my insurance, United Healthcare PPO. Only then was I informed that they were out of network. Had I not asked, I do not believe this information would have been disclosed to me. I was later shocked to learn that approximately $1,256 was billed for a routine cleaning and radiographs. As a result, nearly all of my annual dental benefit of $1,500 was exhausted in a single visit, leaving me with very little coverage for the remainder of the year. My biggest issue is the lack of transparency. Patients should be clearly informed upfront when a practice is out of network and when services may significantly impact their insurance benefits. Instead, I left feeling blindsided by both the network status and the amount billed. While the staff was courteous, the financial experience was extremely disappointing. Because of this experience, I will not be returning to this practice. I strongly encourage anyone considering this office to verify network participation and obtain a clear understanding of costs before agreeing to treatment.

I just saw Dr. Loflin yesterday. I fell and broke a tooth. He was able to fix it on the spot. He is…read moresoooo good, wonderful, and talented. He has a great personality, and is very compassionate and kind. What I love the most about him is that he is 1,0000% ethical and not money hungry. At his old office, one dentist told me I needed work on a tooth. Treatment was $2,000. I got lucky because just at that time, I found Dr. at his new office on Central Park. Hallelujah! I made an appointment and he took a lot of X-rays to make sure his assessment was correct. Nothing was wrong with my tooth. He could have done "whatever " and made $2,000, but he did not! He is the best! I just him!

Dr. Loflin is the rare kind of dentist who genuinely puts his patients first. I came in expecting…read moreto need a procedure, but after a careful exam, instead of rushing into treatment, he took the time to explain everything and said we should just wait and observe for now. He could've easily done extra work and charged me for it, but he didn't. That honesty, along with his calm, caring manner and kind staff (especially Jasmine) really stood out. If you want a dentist who puts your needs ahead of your wallet, go see Dr. Loflin.

I went in for a consultation regarding gum grafting and had a very positive experience overall…read more From start to finish, the process was incredibly smooth, and everyone I interacted with was kind, professional, and welcoming. The consultation was thorough, and everything was explained clearly, which I really appreciated. I also valued the upfront and transparent pricing. The only concern I had was being told I would need a deep cleaning prior to the gum grafting, which differs from what my regular dentist has advised. Aside from that discrepancy, I was very happy with the level of care, communication, and overall service.

My favorite group of professionals I've never had such a pleasant and involved dental office…read more Quality service - So clean and they get you in and out! 5 stars P.S Grace and Jenny

I have been a patient in this practice for a zillion years, first with John Lhota, DDS, and now…read morewith Romney Piamonte, DDS. I have consistently received top notch dental care delivered in a friendly and professional manner.

My husband and I have been having our dental needs attended to at Central Park West Dental for…read moreyears. They are the best there is. We came down from Westchester when we lived there, and across town in the city. The dentists are top of the line as are the hygienists and all the assistants, and the office staff as well. Our insurance paperwork is taken care of better than we do ourselves. Reminders are sent, too, thankfully. New York's finest.

I liked this place. Dr Kim is solid. he did the cleaning himself, replaced an old cavity, and…read morehelped with some small cosmetic dentistry. He was great.

AWFUL - never in my life have i seen this level of incompetence. I had an appointment scheduled 4…read moreweeks in advance to have an implant placed. I show up to the appointment and it seems in the 4 week prior they never submitted the prior authorization to my insurance company- so i was at the appointment no reason and received no care that day with no apology or explanation. 3 weeks later, again, I have an appointment and AGAIN my insurance company has not heard from them. I asked for a breakdown of what the fees would be and they would not provide that to me...it has now been 7 week, hours on the phone with their HORRIBLE staff, I have received no care, and my insurance co hasnt heard from them and they will not provide me with a cost breakdown for services. I now have a new dentist because who wants to deal with any of this...surely not me. Go anywhere but here.

Was a patient of MDA for 3.5 years - experienced the same type of rushed and anxious environment…read more Had an implant done that was definitely sub-optimal. The staff seem competent but there seems to be turnover pressure that reduces quality of care. After leaving MDA for another dentist, I found that there were some problems with my implant and gum recession that were completely missed by MDA. I regret sticking with them for as long as I did

I stopped going to MDA because the dentist I had left the practice... after less than a year, so…read morethat's concerning. Every time I went to MDA, I felt like I was inconveniencing the dental assistants, and everyone seemed overworked and stressed, which is not something you want to experience as a patient, especially with dental anxiety. I informed the practice that I wanted to leave, which should have been a "thanks for trusting us, we're here whenever you need us" conversation. MDA will not stop calling me, telling me it's been __ time since my last visit and I should return. I finally just blocked the number after telling them multiple times to stop calling me.

This is unfortunate because just yesterday 5/26/26 I considered this dental office 5 stars …read more Because I needed a procedure done during covid restrictions and this office went above and beyond. The customer service was great and the manager at the time stated he was grateful for my union insurance during tough times. Recently I had a x ray and awaited approval for a reoccurring procedure. This time I noticed a downgrade in customer service and this office wanted over 2000 dollars for the same procedure they performed in the past for 100 Co pay ? They stated they no longer have specialized dentists only contractors? Disappointed!

In 2 years, I've never had the same dentist or hygienist twice. Usually, this factory experience…read moreis pretty quick, but today they made me wait a half hour to be checked by the dentist for 2 minutes. This impersonal experience is ok for routing cleanings, but if you have something wrong with your teeth, I would go elsewhere.

Aside from being a kind gentleman, Dr. Padukone is a professional who knows his business. I have…read morebeen going to him for several years, and recently I complained about some pain. He immediately referred me to a wonderful endodontist who was able to correct two old root canals. Dr. Padukone then filled and sealed everything so I can enjoy a pain-free vacation. Thank you, @DrMaitreyaPadukone and @DrMahuaBosePillai. Job well done!

I've been going to Dr. Padukone for over a decade, and have never had a dentist that's even come…read moreclose to him in terms of quality, care, and personality. He's a talkative, charming professional who does a great job of making all of his patients feel remembered, and I greatly appreciate that he's never trying to upsell anything. His office staff is kind, and they go out of their way to ensure that any questions you might have are answered promptly and professionally. Dr. Padukone is simply the best!

Dear 209 Dental NYC, I have to share with you some good news…read morebut first the story that brought me to you. I have been struggling with denture care for the last 10 years. I didn't know it at the time but 10 years ago my teeth just started rotting and falling out! It was a nightmare that I could not understand. Nothing in my life could have seen this coming because I have always practiced good hygiene. In fact I loved my teeth. I would later find out that a medication that I had been taking was causing my teeth to decay. There is now a class action lawsuit in the works but needless to say being just a waiter with average health care this became an expensive nightmare. I needed to go to Turkey to have a full dental implant both upper and lower. While I was waiting to return to Turkey, the temporary healing denture broke into 3 pieces! It was beyond a nightmare and I couldn't even work without teeth. The 4 dentists I went to before your clinic were $350 or more needing x rays etc., only to say they wont touch it because it is a foreign implant. I cried in front of one dentist begging him to help me because the repair wasn't this unbelievable mountain to climb but rather a simple broken denture repair that could be done. But they wouldn't touch it for whatever reason. One told me to find a Turkish dentist here in the states who could help. At least the dentist I cried in front of reimbursed me half his $500 fee! On the verge of losing my job I stumbled upon your wonderful clinic and my path would cross with Dr. Yasmina Reddy. Yasmina looked at the denture and simply fixed it! I could have cried tears of joy (and I did). However, there was more to come. Yasmina's' fix only lasted for 3 days and she said this might happen but if it did come back Monday through Thursday because Ricky Moldova would be in the clinic to help. Well help he did!! Ricky and Yasmina teamed up and not only repaired the broken denture but added the back part back on again!! Now we were getting somewhere! As we were getting it to fit Ricky added this filler that makes the upper denture fit better than it ever has. I am not even sure I want to go back to Turkey for the permanent set to be completed because this top denture is removable, cleanable (which feels so good) and can be put right back on and it fits like a glove. Here are some additional points that made your clinic excellent. Your emergency appointment can be made the same day and is only $165. This price is not only reasonable but it's great. I did refuse an x-ray because I had a photo on my phone and instead of a horrible attitude I was met with an understanding smile. Kindness, fair prices, and an understanding staff. Whatever, you're doing keep it up! There is one thing I will mention that was not perfect and that was the minimum of $500 on the Carecredit card but that was a small price to pay for what I received from your great clinic. I want to also mention William N. and the receptionist (who's name I lost) but she handled the payment at the end. She was really sweet and kind about the Carecredit card minimum thing. Also, I never even had to wait for my appointments but while in the waiting room it is calm and pleasant. Most importantly you solved the problem. When I left I was talking with Yasmina and I was just being effusive with my many thank you's and she said something interesting which summed up her and Ricky's attitude and that was that she loved the challenge my case represented. And I can not be more thankful for that kind of attitude and effort. Thank you so much for putting together an incredible team, for charging excellent prices in a beautiful space and most of all for helping me in this horrible situation. I couldn't be happier. All My Best, Niko Frank Bauer P.S. please put this on blast as I want everyone to know that you are all doing a great job.

Dr.Reddy is the absolute best!!! I can't recommend her enough. She walks me through everything she…read moreis going to do, answers all of my questions, and makes sure I'm comfortable throughout the entire process. Highly recommend seeing her!