I have gone to this clinic a few times now and everything was great up until my last visit. I…read morecompleted the initial check-in and assessment and was then put into an exam room towards the back of the office. I was basically ignored for about 45 minutes until someone opened the door and said oh, I didn't know you were waiting. They apparently lost me in the system, and no one came to do my eye exam. On a positive note, I was able to order glasses that worked out very well for me so I'm offering a mixed review.

At the time I was living nearby, and never really had a dedicated optometrist, so I checked the…read morereviews and thought- let's SEE what it's all about. Went in for an eye exam, and it was an extremely smooth process. The doc was extremely knowledgeable and even explained certain things about my eyes that no one has ever taken the time to do before. Other experiences I've had were all about getting you in and out as fast as they could, but not here. He took his time to explain what he was doing and why. I like that in a Doc. When I went to pick out my frames, my better half was not with me, and I typically always ask for her approval on something I liked. So, I went off the recommendation of the employee helping me (didn't grab his name). I tried several pairs on, and he said there was one that popped. Which was good because I liked it, but wasn't too sure. He said it was a a perfect fit and style for my noggin... so I went with it. Of course got all the upgrades, and let me tell you... I can't count on my toes and fingers, and yours too on how many compliments I got on these Holbrook Oakleys!! People loved it, my wife loved it, more importantly... I loved them! Overall, for my first experience with this place, it was a pleasant surprise and I found myself not dreading an eye exam and hunting for something I never am really satisfied with- until now. As always, Enjoy & Happy Sight Seeing!

6/18/2026: Kent Eye Clinic is awesome! Dr. Shri Yelgar is very knowledgeable, professional and very…read moreeasy to talk to. He listens and explains things so you understand. He's friendly and really cares about your eyes. Excellent Optometrist and the staff are excellent also. Great experience and great eye clinic!

Great experience at Kent Eye Clinic! My first time going to a non-chain eye doctor in over a…read moredecade. My appointments here were prompt and the reminder texts are helpful. Staff are friendly and helpful. No issues with my insurance unlike my experiences at the other chain eye clinic I used to frequent. Chance, the fitment/eye technician (not sure on the real title), is super friendly and helpful. Taught me a lot about frames and types of lenses they offer. Dr. Yelgar was very knowledgeable and helped answer all my questions. Very professional. My initial worry was that a non-chain clinic might not have a lot of eye glasses frames to select but I was thankfully wrong. They had brands ranging from Nike, Oakley, the bendable frames, Dragon, etc. I think the prices are decent, I don't have much experience though. Around $219 for my Oakley frames before insurance kicked in. I'd highly recommend this clinic! Nice and welcoming. Doesn't feel like you're being a nuisance being there, unlike my old eye clinic chain (it was America's Best in Tukwila, bleh).

Dr. Gelt is great. She found an issue with my eyes that no one else could find. For me, the…read morechange was life changing in a very good way. Now though I found it almost impossible to actually talk to a human to make an appointment. Disappointing that you have to jump through so many hoops, just to make a simple followup appointment.

Dr. Heitmeyer is just wonderful. He prescribed me new prescriptions and It's nice to be able to…read moresee In such clarity. I love their optical since they carry high end collections. I figured if I'm gonna be wearing them Most of the time, might as well look good in it! Sad they discontinued the Tiffany Collection so I guess gotta start a new one. #gucci #eyewear #fashion

Great service for simple glass repairs. Went in for nose pad to be changed on glasses not bought…read morefrom there. Their service was still as the same as when buying glasses from them. Thank you Nikk!!i

The Dr and staff were fine for my exam. I was promised that they could have my glasses to me in no…read moremore than 7 to 10 days, despite my strong prescription. It has now been three weeks, and they still cannot tell me when I will get my glasses or why the delay. "It's a problem at the lab." What problem,specifically? Everyone I have talked to says they are very sorry, but none are willing or able to make it right. I don't want apologies, I want the glasses I need. Customer service here is absolute trash. First and last time at a Lenscrafters

So professional and easy to get the process completed. This is the place to go for LASIK in the…read moreWestern Washington area. The staff is so nice and supportive. They gave me reasonable goals and how I would feel after the procedure. They also provide all the drops and post op strategies to make the process as comfortable as possible. I highly recommend a consult to see if you're a candidate for this procedure. This was my second LASIK procedure after my first procedure 25 years ago and after a week and a half, I am already seeing distance perfectly again. Thanks guys.

Quick, painless, and absolutely worth it! Highly recommend. The entire team took the time to answer…read moreall of my questions and, knowing I was flying in from Alaska, really worked with me to make the appointment timing and scheduling fit perfectly into my quick trip. The whole experience was smooth, easy, and genuinely better than I expected. And I'm happy to report... I can see clearly now, the rain is gone. 10/10 - should've done it sooner!

I wanted to like this place and give it a great review but based on the misadventure I dealt with…read moreat my last visit I can't do that. The exam portion went well and the doctor took the time to explain everything to me very thoroughly. I greatly appreciated that. The problem came in with my frames. I used my annual VSP benefit and selected some Ray-Ban Meta AI glasses. Initially, I had to wait till they got the larger size frame in and was told that it was too big for my face. I tried on the smaller one and noticed that it pinched a little bit right behind my ears. It took almost 3 weeks to get the new glasses in and after I started wearing them for about a week, I noticed that they pinched too much and were too uncomfortable to wear for more than an hour at a time. I contacted the office and let them know that and I was not apprised of any exchange option or anything else. I am now out several hundred dollars and have a pair of glasses that I can't wear. Waiting for my benefits to kick in after the first of the year and then I'll be shopping for a new provider and glasses.

Wow! Can't tell from outside but inside is really nice and welcoming. From my first call to get…read moreappointment to time with Dr everything was easy and informative. Big selection of glasses, very happy to of found this place!

My entire family has been paying out of pocket $150 each for the past two years because we all…read moreloved Dr crown so much. She left my little eye shop and I fear the dr's that are left are not the best. Mid April my 17 year old daughter went to see her on her own (I'd had surgery and couldn't go) Dr Ahmed gave her a script and I took her two weeks later and paid and other $100 for new lenses to be put into her existing frames. We get them back and my daughter said. No everything is still very blurry. So back we go. Again Dr agmed is very rushed. Made us feel like we were a bother because she didn't do her job right the first time. She'd ask my daughter. 1 or 2 and she'd say I can't tell a difference but neither of them is clear. This went on for about 5 minutes when she decided to almost double her script. She assured us it was what my daughter thought was best. (Reread this paragraph) So we have another set of lenses made. We picked them up yesterday and she puts them on and immediately takes them off and says I'm seeing 4 of everything. So 3rd times a charm. She's seeing a new dr next week and I will update after her new glasses arrive. But seriously. This is a headache. I should have shopped around for a new Dr and allowed my insuemace to pay for it.

I was surprised at how affordable my exam was. Then I was surprised by the time spent on the entire…read moreprocess. The Dr explained things in a manner that made sense. It was fast and professional

Repeat customer Robin, Krissy and Krystal are above and beyond. Could not be happier …read more Thank you so much for everything

Have arrived twice in past two weeks and today. They are not open. Have they closed? I have come at…read more9 am, and twice at 10 am. the gates are locked , and no one is there.

They won't refill prescription lenses for safety glasses "because OSHA won't allow it". When I…read morementioned there's no OSHA regulation for that, the employee hung up on me. The glasses I've bought have all been good otherwise.

I had a very poor customer service experience with Visionworks in Renton when trying to confirm…read morebasic insurance information. I called to ask a straightforward question about whether my EyeMed insurance would be accepted for a contact lens exam. The staff member who answered seemed dismissive and uninterested in helping, and I was told I would need to wait around three hours for a callback without any clear effort to assist or clarify my question in the moment. When I did receive the callback, the interaction still felt unprofessional and rushed. The tone made it feel like my questions were an inconvenience rather than a normal part of customer service. I was simply trying to confirm coverage and pricing, but the experience left me without clear answers and with a negative impression of the office. I understand that clinics can be busy, especially during opening hours, but basic professionalism and courtesy should still be maintained when speaking with patients and potential customers. Unfortunately, that was not my experience here.

Great friendly service! Even though they were extremely…read moreBusy, they had a speedy system and were able To get to everyone and made sure they were thorough. Very detailed oriented

Phone encounter: I was trying to see if my prescription was still valid…read more Pam answered the call, whom also had the worst phone etiquette. I understand you must've answered the question I had a million times, but please do not cut me off while I am talking. I did not appreciate the way i was responded. I am a loyal customer to Costco and a future patient with the optical dept. Pam needs re-training how to answer calls. I also work in the medical field... so if patients may have questions, specially pertaining to how to save a couple of bucks for lenses, help the member out nicely is the least you can do, Pam! Thank you for answering my question though, and yes you did save me a trip, but in the future, have the decency to be corteous enough over the phone. The gal on Saturday who had was professional and me was super helpful and even went above and beyond to write down a rough estimate on how much i needed to pay out of pocket. Now that is the Costco customer service! But having an employee like Pam just ruins the outlook of the optical team.