Today, April 17th, 2025, around 4:30pm to pick up paperwork signed by my awesome doctor. Two…read moreemployees were at the front desk having a conversation while I walked in and their was no acknowledgement. I stood there patient ly waiting and still no one said a word to me. So I had to stand there for over 5 minutes for them to finish their conversation before the employee sitting at the desk asked how she could help. I stated my name and it took her a split second to hand me the paperwork signed by my awesome doctor. Both of these employees were discouteous, and unprofessional. They both need remedial training on how to treat patients when they enter the doctors office. This has never happened before at Duke Primary care in wake forest and I hope this review finds them both well. ​

Jessica Rodriguez is great most of the staff there are very attentive and caring. My children have…read morebeen going to see Jessica Rodriguez for years and she has been nothing more then outstanding with caring for them I appreciate you Jessica Rodriguez and your team.

I was excited to have a doctor's office close by home and was looking for a primary care doctor…read more.. so I called 3 months ago and made a primary care doctor appointment with Dr. Russell. Today I got a call with only saying the doctor you Scheduled with (this Friday) after waiting 3 months is now out of the office. I got absolutely NO great reasoning why my appointment was canceled and they did not have any appointments until the END of August to reschedule.. even with another doctor at this location! I was shocked ... there was no real apology or suggesting being put on the wait list. It was simple... your appointment is canceled and you can get an appointment in August!? I am definitely NOT happy with this doctor's office and especially since I have been waiting for months and need to be seen! I would definitely NOT recommend this office to anyone especially if you are a new patient ... they didn't seem to care at all if you get in there or not!! Will absolutely be contacting someone higher up, leaving a review and warning others how this place is run. It's so sad ... I'm looking into going elsewhere now due to this!

Dr. Lori and staff there are the most caring and professIonal medical care team I've ever…read moreencountered! They are through and prompt!! They were committed to my well being and gave me their undivided attention. I am now a patient of Dr. Lori's for life. She has the bedside manner and genuine concern for her patient's that would a angel would feel soothed!!!

The department is very clean and organized. I have a…read moreneuromuscular genetic condition only a few doctors can manage and Duke is one of the best in the country. The staff is super knowledgeable and helpful and always ready to give suggestions or send in referrals to other specialists. This office has permanent staff and not rotating doctors as the main hospital does. The parking lot ro this building is a nightmare and I recommend coming early and doing the online check in once parked since it takes time to get to the office and they are patient because it's common for patients to get lost because of the multiple buildings that surround the parking

Note: There is a difference between neurosurgery and neurology. This may seem obvious but I…read moremention it because I have learned that this is not common knowledge. This location is in the same location as Duke Neurology of Raleigh. They share the same building and even the same floor and phone number but are located in different suites on different sides of the building with different doctors. For the record I saw (and my surgery was performed by) Dr. Ali Zomorodi. One important thing to remember is to ask who will be performing your surgery. I have heard several stories where patients consulted with neurosurgeons and assumed they would perform the surgeries but the surgeries were in fact performed by the neurosurgeon's PA. That being said I have mixed feelings about my experience here. I give them 4 stars for several reasons. The positives: - This is Duke after all. Many people fly internationally to have their surgery performed at Duke because of the reputation, knowledge, and experience of the surgeons. - My surgeon was very knowledgeable and experienced in my disorder and has performed high profile surgeries with success. - The complications from my surgery were minimal and my recovery seemed easier than many of the testimonials I have read elsewhere. The negatives: - Poor response from the doctor's assistant / receptionist. I was usually sent to voicemail when calling and my voicemails were never returned. On the occasions I did get through I was promised prescriptions or faxes would be sent and they were not. I ran out of pain medicine on several occasions (which is not a good thing when recovering from skull / brain based surgery). I had to call several times to follow-up and ensure that simple common tasks were completed. - Time commitments were longer than expected. Our first appointment lasted 4 hours which were spent waiting for the neurosurgeon to come in and speak to us for 5 minutes (to their credit I later learned this is very common in this field). - Bedside manner and compassion were initially absent. Our first visit resulted in the neurosurgeon explaining how I needed surgery on my skull / brain for the back pain I had been experiencing, explaining how he would perform the surgery, and leaving after talking to us for less than 5 minutes. Needless to say my wife and I were both shocked because this seemed very major to us and we were not prepared to hear what he had said. To his benefit the second visit we learned the neurosurgeon is indeed very nice and caring and took all the time in the world to answer every question we thought to ask (we chalked up the first visit to a busy / bad day) My overall assessment is that I would have given this 5 stars if it weren't for dealing with the hassles of the front desk receptionist. Even though I had very difficult and frustrating times throughout this process I would definitely recommend this office and doctor based on the experience, knowledge, and my personal experience of the surgery and recovery. Just be prepared for delays and to spend energy and effort following-up on commitments.

One of the BEST MD in town which looks at you from a holistic point of view ad a patient and not as…read morea customer for financial benefit. Isn't as fast as others with prescribing meds (which only make the pharma fat) but works also and provides alternative options.

made an appointment, filled out all the paperwork, waited patiently only to have the appointment…read morecancelled because this "doctor" doesn't accept new patients over the age of 62. If you don't want to deal with Medicare patients (and I AM NOT on Medicare) just SAY SO on your website!!!

I've been coming to Duke Primary Care Brier Creek for years, and I can confidently say it's the…read morebest primary care office in the Triangle. The staff here is always so pleasant and welcoming from the front desk to the nurses and providers, everyone treats you with kindness and respect. One thing I really appreciate is how efficient they are. I've never waited more than 5 minutes after checking in for my appointment. They run like clockwork, and it makes visits stress-free and smooth. Having the lab right on site is also a huge plus no need to drive elsewhere. My test results always go directly to my Duke MyChart, which makes it easy to stay on top of everything. Truly grateful to have such a dependable, professional, and friendly care team. Highly recommend!

Clean. Easily accessible. While not 24 hours sufficient enough to accommodate most schedules…read more Track, pool and sauna inside. Regularly scheduled classes as well. Great alternative to other well know purple and gold gyms in the area but at a cost.

I must say, I was highly impressed with the efficiency of this office. I fell violently ill…read moreThought it was the flu. The Doctor nurses were nice & thorough but rushed. Front desk reception were devoid of emotion. Not the best front line of representation. They may as well had been robots. Once in a observation room, I received Really good/professional service. Turns out... I came down w/ food poisoning (at least that was the diagnosis). I was impressed w/ all the steps taken: 1) Blood Pressure 2) Temperature 3) Urine Sample 4) Blood work (panels). I would definitely return should something happen when I'm in town again.

I guess Dr Vernon is an ok doc, but his office is the most poorly run I have encountered in over 30…read moreyears of dealing with my own healthcare issues, having lived on both coasts of the US. They do not answer the phone and they do not return calls if you leave a voicemail. If you happen to get someone to actually answer the phone, you will learn very quickly that you calling is a problem for them and they will then forward you and ask you to leave another voicemail. They do not care and you will actually hear that sentiment in their voice, clearly. It won't matter if you're cordial in every single encounter or how mannerly you behave in general. They simply do not care about resolving even the most simplistic of administrative/insurance issues. You will spend weeks battling and agonizing before you get a return call, if one ever actually does come. His office didn't bill my procedure correctly; they used my member ID but not the correct insurance. So when the anesthesiologist billed my insurance company, said company had no filing about a colonoscopy procedure actually occurring. So my insurance sees only that I had some anesthesiology services on a certain date. That alone is a $600 bill that only $108 of which was covered because there was no procedure tied to it. If my insurance company had received the billing for the actually colonoscopy along with the anesthesiology, all of it would have been covered at 1000%. My procedure was literally 7 months ago and I have fought and battled with Dr Vernon's office/billing staff. I'm now about to have to pay $492 for the anesthesiology or face being sent to collections, all because Dr Vernon's office didn't file with my insurance prior to the anesthesiologist filing. I know I gave him the correct insurance info and the proof is in the fact that the anesthesiologist successfully filed their portion of the claim. I will NEVER return to this office and whenever the subject of gastro issues/routine colonoscopy comes up in conversation, I will do everything I can to warn folks about what they'll likely face should they choose Dr Vernon. I will also be warning my PCP that he is destroying his own credibility with every referral he makes to Dr Vernon.

Dr Vernon and staff are awesome. They were friendly and the procedure went well. He explained…read moreeverything to me and my husband. I would highly recommend him.

Excellent!! doctors!! and thank you!! so much for all the help over the years!…read more Many Thanks! Zack

Just moved to Cary, North Carolina from Chesapeake, Virginia. My first visit to establish a PCP…read morerelationship. Good session with Dr Scott Brundle. Very personable and very thorough. I have my PCP.