I absolutely love this dealership! I just need to be careful when coming in for service like today…read morebecause if I don't park myself at a table , I'm liable to walk out with a new car. I do have a history of that here. This group makes you feel like family and always goes above and beyond. Happy Holidays to the entire Crew! Best, Kathy Christian

Their honesty is seriously lacking. I just got my brakes done for just under $500. Went in because…read moreI was told by another mechanic my master cylinder was leaking. He sent me a video of it. Had it towed to Jones. They replaced the power steering pump??. The service person told me the master cylinder wasn't leaking!?? Now im checking it every day. I dont trust them. Only $45,000 miles. I shouldn't be having all of these problems. They hesitantly replaced my driver's seat.The first three months after I spent $46,000 dollars on the truck. The metal was ripping thru the material. Asked about replacing both backup lights. They wanted $150. For a 10min job. I bought both bulbs for $10 and did it myself. Be wary of what the tell you need. I only go for my free oil changes now.

This is my first visit for routine maintenance on my vehicle. While waiting I walked over to the…read moresales floor where I made my purchase. I spoke Michael S. I expressed how I had so many questions at my time of but I did not feel heard. I felt rushed and overwhelmed. He took time a spoke with me about my concerns. He made suggestions, and he changed how I felt about my purchase. Thanks again Michael I appreciate your time and I'll definitely send anyone interested in a new vehicle your way.

We purchased a 2026 Kona in December of 2025. The actual purchase was typical, with the usual ups…read moreand downs, but were resolved amicably. Over all the vehicle is very nice. My issue is with false promises made by the dealership to push the sale through. We were promised a cargo cover for the vehicle, as that model did not include it. We were assured that we would be provided with one, and at one point were given one that turn out to be the wrong part and was taken back. Since then we have been constantly put off. We were also block from receiving a satisfaction survey from Hyundai. If you choose to buy from here, make sure you get everything in writing and with a signature. It is a shame to ruin the purchase of a really nice vehicle over such a minor item!

I bought a 2022 BMW x3 last week & I honestly cannot say enough about my salesman Sean, the GM…read moreChris & also Jason. This is my 5th BMW & I walked into this location & very glad I did! I stopped in to see a Toyota four runner & drove away in my beautiful BMW. These guys are wonderful to work with, I felt relaxed & calm & now proud to be a part of this BMW family! Thank you Sean, Chris & Jason for a wonderful experience!! Susan Hynson

With the exception of their service representative Steven, this is the worst car dealership I have…read moreever had to deal with. As a previous customer of this dealership, I would never spend another penny here. They are simply awful in every way.

Definitely recommend. Excellent work and awesome customer service. I took my Cadillac Escalade to…read moreAuto Showcase yesterday to get several door dings repaired. When I arrived I was greeted by a very friendly and courteous staff, including the owner, who is extremely accommodating and super friendly. They got me in right away, and were very knowledgeable and took time to listen while I showed them what I wanted done and than explained the process of what they would be doing to repair my vehicle very clearly. My truck is black and also had several noticeable scratches in various places, which really bothered me. I pointed out all of the scratches and asked if they could do the paint work and if so, to please let me know when I could bring my truck back to get the work done. They agreed. After that I decided to wait for the repairs to be finished, which I assumed wouldn't take more than a couple of hours at the most; but I was pleasantly surprised when my truck was done within just a little more than an hour! They brought it up looking fantastic! It had been washed and they even cleaned and polished my tires! Everything looked great and I was really happy with the work. But, upon closer inspection I was absolutely shocked and ecstatic when I realized that in addition to removing ALL the door dings (about 7 or 8-some in the worst possible places, which I've been told may be very hard to remove), and doing and excellent job on all of those, they also touched up ALL of the paint and those scratches that had been bothering me so much...GONE! All of them! I couldn't believe it! My truck looks AMAZING and I honestly couldn't be happier! Ive read some of the negative reviews posted about this business, and based on my experience nothing is further from the truth. I have had nothing but a positive experience here. I would definitely recommend Auto Showcase to anyone and everyone in the market for a new car or truck and/or excellent service/repairs or body work. The dealership is beautiful, the staff/management and owner are extremely friendly, polite, helpful and knowledgeable. The pricing is more than fair, and by comparison is right in line, if not better than what's being offered in the current local market at other dealerships. I also felt very comfortable and safe waiting there. It was just a good vibes type of environment! They seem to have a really well stocked line up of beautiful vehicles too. And, from what I could see, their diverse inventory includes all kinds of great cars and trucks at various price points to choose from. I can also assure you that they not only offer, but ACTUALLY PROVIDE and guarantee, top notch, excellent service and repairs and truly went above and beyond for me yesterday. I am extremely happy and very grateful! Thank you Auto Showcase for not only doing such a great job on my truck, but for also making this such a great experience too! I'll definitely be back and I'll be sending everyone I can your way!

Purchased a used Cadillac ATS and found the trans seal needed replaced . poor customer service no…read moreurgency by dealership to repair issue that fell under 1k miles 30 day warranty . Repair was completed but had further problems with seal leaking . I took the car to another repair shop and mechanic identified seal was never replaced . Go to Jones junction only 1/2 mile away from this showcase showroom . Jones Junction high integrity and exceptional customer service!

I had an amazing experience purchasing from this dealership by working with salesperson Trevin…read moreDayne. He has amazing customer service, very kind , friendly, and works to ensure you have the best deal for your trade in and ensure that you are comfortable with your purchase that it meets the customers satisfaction. He went out of his way to ensure that the car was the best fit for me. He was very detailed in explaining how the car works and took the time to go through every feature of the car. Also, he took me on a tour of their facility and was able to have snacks and a warm and cold beverage. Also, finance manager Devin Jones ensured that I was taken care of and made sure that I found a car that suited my budget. I highly recommend using this dealership, they will definitely see more of me for future trade-in and purchases. This place has amazing customer service. Please check out this dealership and please please go see salesperson Trevin Dayne. Trevin Dayne went out of his way to give me a ring to check in to ensure that I was satisfied with my purchase and loving everything about the car. I totally love my car. This is the best car purchase I've ever made. I will be returning in the future. Thank you Trevin.

Yesterday I called and spoke with Jalen about a 2014 mazda3 i that was listed on their website…read more Jalen confirmed the car was available and I made an appointment for 9 am today. The Manager called to confirm the details of the car and appointment and I received a text this morning stating that the car was ready for my appointment. The first thing I noticed was the car was was blue when under the listing the car was black. Jalen confirmed the car we was looking at was in fact the car we called about. My daughter and husband went for a test drive and I stayed behind to set up the insurance, we wanted a smooth process and was ready to pay for the car with no dealership financing. When Jalen returned he started the paperwork and showed us the carfax. I noticed the year was 2017 and again stated that wasnt the car we called about yesterday. Jalen went to get his Manager and we were then told the car we wanted to see wasnt available and was sold the night before. The car we was about to purchase was in fact almost $4000 more than the car we initially inquired about. We explained we had a budget and if they couldnt meet the budget we werent interested in the new car. The manager tried to show us a Honda Accord that was within out stated budget but had 30,000 more miles and reported in an accident. My Husband explained we werent comfortable with a car in an accident however minor as this was a vehicle for our daughter. The Manager continues to go back and forth with my Husband trying to minimize the accident report. We finally just decided to get up and leave because the whole process felt like a bait and switch. I am totally disappointed in the way in which the sales rep decided to do business especially as we explained we have bought a total of 5 cars from the Heritage dealerships and continue to have our cars serviced at the Mazda branch. You left a bad taste in our mouths, I will be avoinding the Honda branch moving forward

had an excellent experience working with Charles Jenkins. From the moment I walked in, he was kind,…read morepatient, and genuinely focused on helping me find the right car -- not just making a sale. He took the time to answer all my questions, explain my options clearly, and made sure I felt comfortable with every step of the process. What really stood out was how much he cared about customer satisfaction. He listened to what I wanted, respected my budget, and made the entire experience stress-free and enjoyable. I never felt pressured -- only supported. If you're looking for someone honest, professional, and truly dedicated to making sure you leave happy, I highly recommend working with him. I couldn't be more satisfied with my Mini Cooper purchase!

I am a 7x VW owner and I've purchased 3 of those vehicles from Cooks. Cooks is now owned by Sonic…read moreAutomotive and I must say their online prices are very competitive although just like many of my experiences with Cooks sales, if Teena isn't there, re-think your business. I hate to cast shade on the sales team because they maybe simply awesome with our issue a result of inexperience, poor communication or tough luck. Bottom line, my daughter had a car lined up and had an appointment to finalize things only to have another salesperson steal it and sell it. My daughter arrived for her appointment only to see someone else driving the car away. I couldn't be more disappointed as I recommended this dealership. Two days later my daughter and I drove past Sonic and into Baltimore County. We arrived at a dealership anxious to meet our needs, exceed expectations and earn our business. Moving forward, we will likely utilize Michael the Sonic Service Mgr but avoid the salesroom at all cost unless Teena is working or .............. that sales-team culture changes!

Worst place to even get serviced at. Took my car here for an oul change, took them 2 hours and i…read morehad to keep asking where my car was at. They came back with the car, didnt even wash it and i left without paying a dime.

Worst experience ever. DO NOT GO HERE. Came ready to buy a used car, had an appointment. Drove 3…read morehours and the car was dirty, never detailed and they expected us to wait while they detailed it and offered excuse after excuse.