This is my first visit for routine maintenance on my vehicle. While waiting I walked over to the…read moresales floor where I made my purchase. I spoke Michael S. I expressed how I had so many questions at my time of but I did not feel heard. I felt rushed and overwhelmed. He took time a spoke with me about my concerns. He made suggestions, and he changed how I felt about my purchase. Thanks again Michael I appreciate your time and I'll definitely send anyone interested in a new vehicle your way.

We purchased a 2026 Kona in December of 2025. The actual purchase was typical, with the usual ups…read moreand downs, but were resolved amicably. Over all the vehicle is very nice. My issue is with false promises made by the dealership to push the sale through. We were promised a cargo cover for the vehicle, as that model did not include it. We were assured that we would be provided with one, and at one point were given one that turn out to be the wrong part and was taken back. Since then we have been constantly put off. We were also block from receiving a satisfaction survey from Hyundai. If you choose to buy from here, make sure you get everything in writing and with a signature. It is a shame to ruin the purchase of a really nice vehicle over such a minor item!

I absolutely love this dealership! I just need to be careful when coming in for service like today…read morebecause if I don't park myself at a table , I'm liable to walk out with a new car. I do have a history of that here. This group makes you feel like family and always goes above and beyond. Happy Holidays to the entire Crew! Best, Kathy Christian

Their honesty is seriously lacking. I just got my brakes done for just under $500. Went in because…read moreI was told by another mechanic my master cylinder was leaking. He sent me a video of it. Had it towed to Jones. They replaced the power steering pump??. The service person told me the master cylinder wasn't leaking!?? Now im checking it every day. I dont trust them. Only $45,000 miles. I shouldn't be having all of these problems. They hesitantly replaced my driver's seat.The first three months after I spent $46,000 dollars on the truck. The metal was ripping thru the material. Asked about replacing both backup lights. They wanted $150. For a 10min job. I bought both bulbs for $10 and did it myself. Be wary of what the tell you need. I only go for my free oil changes now.

Just got the worst service that I have ever gotten from a car dealer. The first new car I ever…read morebought, I bought from Jones in 1972. I will never buy another one from them or recommend them to anyone.

Tried to get a new set of tires on my Jeep that I bought from this dealership. Booked my…read moreappointment last week. When I arrived, Ethan Baynes forgot to put me in the system. Told me no problem they could still get my tires on and to leave my jeep. After an hour, Ethan called back and said they don't have my tires and it would take an extra day. Agreed to let them keep the jeep for one more day. No word from them. Called back and said they still don't have the tires. Just told them i will pick my jeep up. This will be my last interaction with this company. Bought my Jeep from this dealership but they have terrible customer service. The only thing they are consistent about is harrassing me about trading in my vehicle for a new one. DO NOT HAVE ANY SERVICES DONE HERE.

had an excellent experience working with Charles Jenkins. From the moment I walked in, he was kind,…read morepatient, and genuinely focused on helping me find the right car -- not just making a sale. He took the time to answer all my questions, explain my options clearly, and made sure I felt comfortable with every step of the process. What really stood out was how much he cared about customer satisfaction. He listened to what I wanted, respected my budget, and made the entire experience stress-free and enjoyable. I never felt pressured -- only supported. If you're looking for someone honest, professional, and truly dedicated to making sure you leave happy, I highly recommend working with him. I couldn't be more satisfied with my Mini Cooper purchase!

I am a 7x VW owner and I've purchased 3 of those vehicles from Cooks. Cooks is now owned by Sonic…read moreAutomotive and I must say their online prices are very competitive although just like many of my experiences with Cooks sales, if Teena isn't there, re-think your business. I hate to cast shade on the sales team because they maybe simply awesome with our issue a result of inexperience, poor communication or tough luck. Bottom line, my daughter had a car lined up and had an appointment to finalize things only to have another salesperson steal it and sell it. My daughter arrived for her appointment only to see someone else driving the car away. I couldn't be more disappointed as I recommended this dealership. Two days later my daughter and I drove past Sonic and into Baltimore County. We arrived at a dealership anxious to meet our needs, exceed expectations and earn our business. Moving forward, we will likely utilize Michael the Sonic Service Mgr but avoid the salesroom at all cost unless Teena is working or .............. that sales-team culture changes!

Received the same scam mailer that someone else did, where they requested info from me and insisted…read moreon an appointment. I directly asked them multiple times if this was a scam, an attempt to sell me a vehicle, an attempt to collect further marketing information from me, or if this was an actual verified cash prize. The woman on the phone did, in fact, claim that it was a cash prize that I would be awarded but that she "could not see the amount" on her computer. I do not need a vehicle, nor would I buy them from an auto auction that preys on people with poor credit. If this marketing technique is any indication of their sales people and vehicle quality - which I suspect it is - then I would avoid them at all costs. Previous poster's review if you cannot see it: Thanks to their mailer for revealing they're true selves, I'd avoid this place at all costs! This place sent out mailers scamming people into believing they won a prize. In reality no prizes are awarded, just a ploy to get you in to sell you a car! Check this site out to read about other money carlo "winners".

Thanks to their mailer for revealing they're true selves, I'd avoid this place at all costs! This…read moreplace sent out mailers scamming people into believing they won a prize. In reality no prizes are awarded, just a ploy to get you in to sell you a car! Check this site out to read about other money carlo "winners"... http://botcrawl.com/money-carlo-match-to-win-scam/

Some whining to the contrary, these folks do a great job. The acquisition process takes too long…read more One F&I person who likes to hear herself talk isn't enough. The service department is nothing short of outstanding. Whining about the free car wash being broken or the quality of the wash is really amusing. Do people expect a $400 detail for free? Give these folks a shot - you won't be disappointed.

Steve Hlynsky went above and beyond to help me with my major engine repairs for my 2018 Subaru…read moreCrosstrek. I personally cannot thank and recommend him enough!!! He went out of his way to work with me financially and seek out any help that was available to me. I will definitely be recommending my friends and loved ones to ask to speak to Steve for all of their service related repairs at Jones Subaru in Bel Air, MD.

Bought my car there about two months ago. It took a little extra time as the car I originally…read moreapplied for sold before I could get to the dealership but it was worth it. They helped me not only get the best loan but helped me get my insurance set up. They also handled getting my plates. If your credit is not so great, they do work with you which isn't always the case at other dealerships

Been trying to contact this place for a lender I represent. Their phone number is no longer valid…read moreand the website does work either.

Worst place to even get serviced at. Took my car here for an oul change, took them 2 hours and i…read morehad to keep asking where my car was at. They came back with the car, didnt even wash it and i left without paying a dime.

Worst experience ever. DO NOT GO HERE. Came ready to buy a used car, had an appointment. Drove 3…read morehours and the car was dirty, never detailed and they expected us to wait while they detailed it and offered excuse after excuse.