Had an emergent issue, was promptly seen. Dr Segall and his team are all courteous and…read moreprofessional. Wish they have online access to pay bills, etc.. still worthy of 5 stars

I will be updating this review as time goes. This review is for the new facility in Bellaire!…read more 10-16-2021: Had my lasik surgery yesterday. It's been a pleasant experience from the first day I picked up the phone to call and ask questions from CINDY. Everyone was really kind and caring which made me feel really comfortable . Dr. Scott Segal is a professional at what he does and he was very kind, informative, and caring. I did thorough research into who I should pick to go with for my lasik surgery and I'm glad to have picked him. I'm currently recovering from the procedure and it seems to be going great. Dr. Scott also gave me his personal number in case I have any questions or concerns. All information regarding financing, prescriptions, and scheduling were easy to follow. I had my post op checkup this morning and I already have 20/25 vision :).

I've been a patient here in the past few months. I can only say positive things about this group…read more Doctors are extremely attentive and appointments feel properly spaced out to accommodate the full needs of patients. The clinic is busy, but the system and secretaries make things run quite smooth. I'm a rather difficult case, presenting with angle recession glaucoma following an injury I had over 15 years ago. After a botched attempt in changing my eyedrop regiment at another clinic, Dr. Coburn's team accepted me as a patient and asked me to come by ASAP. As bad as the situation was, Dr. Coburn set me back on the right path. When I'm in a critical point in my care, the doctors here are willing to make exceptions. Dr. Queen has placed a beautiful shunt in my eye. I can't see it. Post-op check ups are frequent and I feel comfortable as a patient. Compared to other clinics, communication is quick and much needed emergency visits are taken seriously. Hard to get care this good anywhere.

I have been a patient of Dr. Lee since 2015, and as time goes by, I'm more impressed with his…read morestaff. They've become like family to me. Dr. Lee is hilarious, forward, and has a great bedside manner. He thoroughly explains my diagnoses and treatment options and always lets me decide how I want to treat my chronic illness without forcing his medical opinion - yet he gives good support and advice. The treatment and care I've received is why I always tell my husband if anything ever happens to me, take me to Methodist for treatment. You feel like you're on Grey's Anatomy with all of the med students, fellows, and residents that accompany him, but you also learn more about your illness/situation. I can't recommend Dr. Lee and Methodist Eye enough to those in need of specialist care.

Everything here is great. Saw Dr. ZAMAN who I believe is an amazing eye doctor and surgeon. The…read moreentire team is a fine skilled professional experience. Thanks for giving me great eyes. And Mary Torres is a fantastic surgical coordinator to Dr.Fiaz Zaman. Dr. Rebecca Wolfe.

Friendly and attentive staff! Good experience all around…read more I accompanied my mom today for her patient. She's a new patient and was referred by her PCP. This was our first experience with HEA. At first glance, I thought this was a standard office building that HEA was renting a space or two out of. Nope. Instead, they own the entire building. With that in mind, they really offer everything you could want and need relating to eye care, from optometry to all your different ophthalmologic subspecialties. My mom was here for a recommended annual visit. We went to the second floor. The front desk staff was nice and prompt in getting us checked in. Highly recommend doing the previsit info through your phone so you can be settled in faster. We arrived a bit earlier than her appointment and waited about 10 minutes before being called in, earlier than the scheduled time which was great. The provider who did the initial the initial tests was informative and efficient. She explained all of the tests as she did them and without much issue. Before you knew it, we were already back in the waiting room for Dr. Lim to go over all of the tests that my mom did. Similarly, Dr. Lim was thorough and took the time to educate us on what was going on along with his professional recommendations. My mom felt comfortable making a decision once everything was done. After getting checked out, there is luckily an eyeglasses store on the ground level. We did not opt for prescription glasses there (yet) but the folks there were also friendy. Overall, as our first experience with HEA, it was great and superb in every facet. Shoutout to Dr. Lim and the staff in his clinic on April 14th.

Excellent care, very friendly and helpful staff, starting from the reception to the very…read moreexperienced physicians of the facility, honestly exceeded my expectations.

The office is run efficiently and my appointments are always on time. I never have to sit and wait…read more I just had cataract surgery and the results were excellent--beyond what I expected. My surgeon was Dr. Sanders. My regular appointments and follow ups are with Dr. Welton. He is always knowledgeable, professional, and caring. I particularly like that he explains everything thoroughly.

excellent courteous personnel especially Arianna West very…read morehelpful and knowledgeable excellent Dr Caplan takes time to explain and great bed manners

After 40 days I am still waiting on my new glasses. Very disappointed…read more Optical reordering.

dr. Cross has always been a great doctor, amiable specialist and dedicated doctor in my book. I've…read morenever had a reason to feel neglected, any doubt of any of their dedication/skills. Ive had cataracts removed on both eyes, follow up on retina, referrals, etc. I've never felt like I ever received inadequate care/respect. sometimes the wait to get in is a little long, but that's everywhere now, it seems. I give him five stars!

My experience with Warren Cross & Associates was not a good one. Saw him on April 22 at the…read moreWillowbrook office then had to go to the Bellaire office on May 3. Was set for cataract surgery. His staff said they would call with a date for surgery. Finally got a call today, August 21. I told them I was already scheduled with another surgeon. I can't imagine it would take 3 1/2 months to get me scheduled.

I've been seeing Dr. Paul Scott, Ophthalmologist for many years! He's a great eye doctor! He…read morelistens to my concerns, he's very easy to talk to and he explains everything about my exam in detail. Last year at my annual visit, he once again suggested I see someone to have the growths above my eyes analyzed and surgically removed - which I did. Best decision ever! No more having to hide behind shades daily or when having pictures taken. I whole heartily recommend Dr. Scott and his office assistant Pricilla for your vision needs!

I have a serious genetic disorder that runs in my family which causes the lens to rapidly dislocate…read morearound the age of 40. This caused my great grandmother to become blind and my grandmother almost lost her vision. When I was referred to Dr. Koch half my zonules were gone and my lenses were actively dislocating. Dr. Koch suggested an approach that was different from the surgery my mom and grandmother received - one that involved putting a new lens in the normal place it would be (as opposed to on top of the iris) and held there by two rings that are sewed to the sides of my eye wall. Dr. Koch saved my vision and he is my hero! He performed extremely complex surgeries on both eyes. Not only is he one talented and amazing surgeons but he also possesses a gentleness and calmness matched by none. His bedside manner is superb! I cannot say enough good things about Dr. Koch and words constantly fail me when I try. He is the best.

Dr. Koch SUCCESSFULLY treated my LASIK induced complication known as macrostraie. The large folds…read morein my cornea caused extreme night vision problems making it very difficult to drive at night or even be outside after dark. I was terrified to have the invasive surgery required to fix the macrostraie, as with any surgery it came with additional risks. Dr. K was patient while I hesitated but took a firm stance on the best approach to permanently fix my problem. He always responded timely to my e-mails filled with questions and never rushed the many office visits throughout the 9 months it took me to gather the courage for the surgery. Dr. Koch is an AMAZING surgeon! He meticulously placed A LOT (too many to count) of microscopic sutures in my cornea at the exact positions to straighten out my cornea properly, a procedure that I believe he invented. At my last check, up he was absolutely delighted (big smile) at the improvement in my vision and the health of my eye. Dr. Koch truly cares for his patients and is extremely passionate about his profession which also involves teaching the students at Baylor University. If you are enduring a vision problem, I highly recommend Dr. Koch! He is the BEST! I am his patient for life and would not trust the care of my eyes to anyone else. Dr. Koch will always do his best and I truly admire his work ethic, skilled hands, knowledge, and intelligence. He restored a quality of life to me that I doubted could return.... which is HUGE. Thank you once again Dr. K! Important Side note: Dr. Koch did not perform my LASIK surgery

I've been going to Bellaire Family Eye Care for a few years now and I really like it. The front…read moredesk staff are always friendly and helpful. The main doctor I have seen is Dr. Tucker and she is great! Dr. Tucker will go out of her way to help and make sure you're happy. She helped me try hard contacts (something I'd never even been offered before) for the first time and now I can actually SEE in my contacts! Whenever she tells me about an eye product, I almost always receive a free sample, which is really helpful. The only minor complaints I have are that parking can be a little hard to find and it seems expensive. Maybe I just have really terrible eye insurance, but I feel like BFEC is more expensive than places I've been in the past. I once went in to ask why my eye kept watering (I was afraid it was scratched), they looked at it very briefly, and then charged me $120. I'm not saying it's their fault, I'm just saying I'm always surprised at how much money I spend there. But I keep going back because the service is good, I love Dr. Tucker, and the office is close to where I work.

Dr. Tucker single handedly saved my vision. She was able to save my vision when 3 other doctors…read moretold me there was nothing they could do for me. Not only is she a great doctor but she's a good person too. She will always be my optometrist!

The whole LASIK plus team was amazing. Going in for a consultation can be scary thinking about the…read moreactual procedure and finances, but everyone was welcoming and efficient with the appointment. When I did my consultation with Dr Su, she was so friendly and informative and I commend her on having both types of LASIK done on each eye to be an excellent doctor. From the moment I checked in to the surgery to check out, everything went so smooth. I was in and out in less than 1 hour. Now my surgeon, Dr January, I appreciated him taking time to check my eyes once more before the surgery and doing such a wonderful job because I can finally see without glasses. 10/10 recommendations and 5 stars for the whole experience.

Went and had the $4000 plus procedure done a.couple months ago. No real improvement on my…read morenearsighted vision and only a very slight improvement on my close up vision. Very disappointing. No real follow up from the office either SAD and what a waste of money and time​