Big thank you to Jake and everyone there! I came in with a car in mind hoping to run numbers and be within a range! Jake and the team wanted to accommodate me and get me out the door with the car. Jake is a newer member in the team but he is extremely knowledgeable and friendly! I felt very comfortable asking the questions I needed to in order to be able to buy the car same day. Everyone was super sweet with my nephews running around crazy. Thank you for being such a wonderful team. I appreciate it. read more

Tried to buy a car here. Was going to put a deposit on a car over the phone so we could hold it. They ran some lease numbers and they were way off. Basically the lease payments equaled more than the total value of the car ! So yeah the numbers were off. Called the sales manager 6 times to put a deposit to hold the car so we could work the numbers. Never got a call back. When I did get through to someone the guy who answered goes "sup?" ...I mean answer the phone properly and people who call are interested and take it seriously. Awful service. We bought from someone else the next day bc we never heard back. read more

I really should have wrote this review last year in May but my sales rep was the only reason I did not. He no longer works there. I can see why. We went in the evening on May 22, 2024 while I maintained that we didn't want to purchase the warranty they were selling the older Italian, skinny guy with glasses who usually sits on the south of the front entrance added the warranty while I was on the phone with my insurance lady. They gave us all the docs on a thumb drive. I didn't see them when we walked out but I did review them when I got home on my laptop in an effort to be considerate and not keep them after hours. My daughter was 18 but it was her first big purchase and although I told them not to add it they did. I went in and complained and spoke to whom they said was the manager, a short, white bald guy with glasses and at first he tried to push back but made it right by removing the warranty and updating the loan correctly. Mind you, the kia soul she purchased here was missing the emblem on the hood of the front of the car. After months of going back and forth between sales and service I was finally taken care of at the Kia in Waukegan on Green Bay and the Gurnee spot did cover the charge. Now fast forward a year later I was contacted by the dealer to go in and refinance the car AKA get us to trade in the car and roll the loan into a new car loan etc. The car we bought last year was purchased by my daughter on her own credit. This year the large African American gentleman who helped our sales rep, Jannely came over with quite the attitude throughout our transaction and made it seem like my daughter's credit wasn't not good enough. When in reality they sold her a car that was worth a lot less than she paid for it. But since this place is not trustworthy he came over to sell us that BS dream. I wasn't buying it because I am a parent who teaches my kids about credit and we know where her score is. All the lenders they went to rejected it because the "Value of Vehicle is INSUFFICIENT relative to the amount requested". Why didn't they just tell the truth when they are able to see the reason of rejection. Do NOT go here ever. This place may have inventory but the service and staff are there to make a quick buck. They don't care about return business and just have their servers set to send out emails and texts to help them promote themselves. I took the time to write this extensive review to warn parents, first time car buys, business owners do not spend your hard earned cash with this company until they learn to do better. There are plenty of places to take my business to without leaving the comfort of my home. I drove from Skokie to Gurnee and deeply regret it. I should have used Carvana or stayed local. read more

Gurnee Chrysler Jeep Dodge Ram - Car Dealers Near Me - Gurnee, Illinois

5 star rating is not enough for the amazing service I received from Douglas and his team. My daughter recently moved to Florida for school and her car wasn't starting. We took it to a local Jeep dealership and after two weeks of them sitting on it no diagnostic was completed. I called Douglas in hopes of having it shipped back to Chicago (new in the area and the dealership here was giving me the run around) and he advised against it. instead he connected me with his contact who he worked with previously that now lives in Florida. Within a day of having it towed to Douglas contact, the car was reviewed and paperwork submitted to the warranty company. I can't thank him enough for helping me out when it felt like I was hitting a dead end. Thank you Douglas and your wonderful team! read more

They did a good job handling my out of state purchase. There was transparency and everything worked out as planned. Thank you.

I went in to trade in my Kia Stinger and bought a jeep gladiator and I had the best experience with the sales team. My sales rep was Justin and the manager was Donny They were a big help and help me get the deal done. I love my gladiator and hope people go to this location for help. Tina read more

A close friend of mine had a terrible experience at this dealership. They acted in bad faith, went back on their word, and even lied at the end of the process. After wasting 4-5 hours of his day, they tried to pressure him into paying $6,000 more than the original price they had agreed on. That is not what I would call good customer service. On top of that, he noticed what seemed to be fake customers or paid actors in the showroom who clearly weren't there to actually buy a car. The whole experience came across as deceptive and manipulative. read more

Deceptive, they tell you one price on the phone, and the story changes completely different in the store. Unapologetic - their excuse is "all dealerships do this". Their vehicles aren't selling and no one is in the store - you shouldn't treat people like this. Don't give them your business and hard-earned money. read more

Being honest. Fulfilling their obligations of the transaction.delivering title to vehicle purchase.

Service - Jeep Wrangler JLU for replacement of auxiliary battery. I made the appointment online and selected information with writeup that I had replaced my main because the Jeep won't start and accepted a jump very easily. It is a 2018 so I knew I need to replace both main and aux. The main was easy and I replaced but the Jeep still wouldn't start without the jump so I knew the aux needed replacement. Anyway dropped the Jeep for the aux battery replacement for the 0830 appointment. No calls so at 1130 I called to check in. The aux battery replacement requires access behind the passenger front fender liner. Three bolts holds the battery in place so I was thinking an hour but maybe they got busy. Anyway on the 1130 call, I spoke with the Service Advisor and he informs me that the tech is looking for a parasitic draw. I told him that the draw is from the dead aux and the service tech proceeded to tell me I don't have an aux battery. He was insistent that Jeep Wrangler JLU don't have one and the tech didn't look for it. I told him the Start/Stop feature should have helped as well as my request for the aux battery replacement. He said he would go back to the tech to see if there was indeed an aux battery. I get a call at noon that they found the aux battery and will test it. At 1230 they confirmed the aux battery is dead. Now I have an aftermarket switch for my accessories and this obviously threw the tech and service advisor for a loop. In addition I wired an aftermarket low voltage disconnect which needs to remain powered to shut off the switch and components when the voltage is low. The service tech and advisor come back to say at 130 they confirmed my low voltage disconnect is the parasitic draw and they suggest I unpower my switch. At this point, I just want this to be over. The jeep tech and jeep service advisor did not know the jeep had an aux battery, they spent well over 6 hours investigating a parasitic draw that wasn't there. I over paid for teaching the service tech and advisor about the electronic issues with Jeeps and the fact Wranglers (gas anyway) do indeed have an auxiliary battery which when dead will be a parasitic draw on the main battery. read more

I was searching for the truck on the internet and found one I really liked at the Gurnee dealership. Walked in to test drive it, and went unnoticed on the lot for about 25 minutes. When I found the sales rep I was advised that the truck I want can not be sold to me at the time. Darn but hey it is what it is. Decided to test drive a different truck and I inquired about the price. BEWARE: The "sale price" you see listed on their website is not the correct price. When given the MSRP price I was stunned. Only to be told well sir you have to qualify for the sale price. Which is very difficult since they have made it impossible. I felt like I was misled, and deceived. If you list the price list the correct price or at least explain it in the bold letters. read more

Gurnee Chrysler Jeep Dodge Ram - To get that price you need to kiss the popes ring and climb the Mount Kilimanjaro. - Car Dealers Near Me - Gurnee, Illinois

wish there was an option for zero stars. They wasted hours of my time only to change the numbers at the last minute and demand $6,000 more than what was originally agreed on. Completely dishonest and untrustworthy. Do yourself a favor and take your business elsewhere read more

I brought a vehicle in here at the service center. I waited a bit. I will say the stand were pretty friendly. I had an exhaust leak with my vehicle. They didn't have the part to fix my vehicle. It took a few hours for them to do a diagnostic on my vehicle. While that was happening I left and took care of some errands. $200 fee for the diagnostic. Ultimately I was a bit ticked that they charged me $200 just to look at the vehicle and tell me the problem without fixing it. The man I dealt with said the part was on back order and it may be a couple months before they were able to work on my vehicle. I asked if the fee they charged would be credited to me when I had my vehicle fixed. He advised that it would not. The following week I took it to a different repair shop that had my vehicle fixed in a few hours and they gave me a free estimate initially as well. If I have a Chrysler and I bring it to a Chrysler/Ram/Dodge etc. Why don't you take care of you current customers instead of trying to gouge them. I was pretty disappointed in the whole process to say the least. The prices should be posted online. I had no clue about the $200 fee until I was already there and invested in the process. read more

They just won't leave me alone!!! Over a year ago I told them to put my name and number on their "do not call" list. and they said that they would. Obviously they didn't! Notice (what a gimmick!) that HAPPY C replies to every review with the same templated response asking the reviewer to contact the management team... but many of the reviewers detail their inability to get help from a manager before posting the review. None of them have come back to post an update that they got any help from HAPPY. Pity the poor fools who don't read these reviews and then complain about being another victim of the miserable customer service. read more

Gurnee Chrysler Jeep Dodge Ram - text message after at least 2 years, with wrong name, typo in "oil chance," and did I have a moment for what??? - Car Dealers Near Me - Gurnee, Illinois

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Love the car i bought from Gurnee....good transaction especially dealing with Mandy Martin.

Horrible would be doing it justice can't find a better word for just terrible I took it in just for a diagnostic to see what the problem was they said it would only take a couple hours no communication for the whole day I had to call right before they closed to say what was going on just to get a "oh sorry we forgot we are going to have to keep your car for the night" I decided to be patient but said I NEEDED my vehicle by tomorrow they assured me they would again Saturday came I had to call right before they closed their service hours just to find out they've done nothing and said they would have to keep it for a few more days I just decided to go pick up my vehicle and when I went they seemed to be upset and said "just letting you know if you drive it off the lot we are not responsible for any damages because we don't know if they worked on it" in a threatening way would not recommend read more

Horrible customer service. They don't answer the phones, when you pull on the lot at 4pm on a Saturday and not one sales guy comes out it speaks volumes. read more

Bought a Range Rover from James on Feb 7th, 2021. A light with a triangle and exclamation point went on the following day I bought it. I reached out to James and he told me to bring it in to get it fixed when they were going to replace the second key fob they weren't able to find. Well, I had to make an appointment for the key fob and just addressed the light issue. Everyone is acting oblivious to the light issue and Alex (the manager in services) is ignoring all of my calls and messages. I would not recommend this place as they are not being professional and can not fix the light that went on the SECOND DAY of buying from them. My message with James, is attached to show that I did reach out to him as soon as it appeared and he called me right after. read more

Bought a used truck that the check engine went on 12 miles from the dealer. They were already closed so we couldn't turn around and go back. Call on Monday since this happened on a Saturday, it hadn't gone through with final check anyways and oil change and such so they found a problem, within the first month it was at the dealership more than it was in my driveway. From doing research discovered that there was issues with this particular model year, particularly oil pressure, and that the wrong weight oil was used. Purchased a vehicle with 121,000 miles on it. Basically the motor was toast before we bought it. Never having on the diesel before we didn't know what a normal diesel sound was or not. Long story short they kept saying it was emissions when it really wasn't. They kept pushing catalytic converter replacement, and apparently 2 to 3 weeks later said it needed another one. We went for a second opinion, and found the oil pressure issue. There was a TSB from stelantis on this. They are "master mechanic" claimed that at idle when the vehicle is warmed up at three psi oriole pressure is "normal". Unfortunately we went through arbitration and lost because they had a shadier lawyer. Been paying for a vehicle I haven't driven for two years. My first and last dodge ever. Especially from that dealership. Don't go near them read more

This dealership is what gives car salesmen a bad name.. The "sale" price shown on their website is total garbage. After the test drive, you are asked if you are going to purchase any of the expensive dealership add ons and if you say no, that is when you are shown the true price which is thousands higher than the "sale" price on the website. if any dealer could be called slimey, the Gurnee Chrysler, Jeep, Dodge, Ram dealership wins that award. Avoid at all costs. read more

after many years of servicing my trucks on this facility they fail on my repair and the finance department for a service contract cancellation read more

Suggest there are better places to buy a Jeep. My experience was very poor and not at all pleasant. The sales people were hanging around the front door like vultures. Save yourself a trip and go to liberty jeep or Palmen in Kenosha . read more

They gave me the run around, charged me for extra stuff I didn't ask for, and overcharged for the stuff I did ask for. They didn't even fix my issue and had me uber all the way there and back, because they claim they didn't have any loaner cars. You're a car dealership, and you've run out of cars? On top of that, they sell your address and phone info to Sirius XM so now you get spam mail after coming here. Absolute scam to get your car repaired here; go absolutely ANYWHERE else. Update: Of course, now they want to talk. The first time I called and tried to speak to a manager, the manager ghosted me and told the service tech to call me back. It was taking so long that I told the tech to stop everything and just give me my car back. He convinced me to keep my car there and despite all that, still gave me the run around and charged me for services I mentioned in passing without getting my authorization, even knowing I was upset. When I complained about the bill, they said that I mentioned them so that was enough authorization. So don't even mention services you might want because they'll just go ahead and do it anyway and say you authorized it. read more

This is my first time getting my vehicle serviced here and will definitely be my last! I made an appointment with Jason for June 29th. I called 2 days before the appointment because I could not recall the time. Jason answered the phone call and I asked him what time my appointment was for the 29th. He proceeded to tell me he didn't have anything booked for me for that day. He asked me who I had my the appointment with and I told him with you! I should have known from that point on this was going to be a horrible experience. He asked if I could come in around 11 am which I did. I went in for my appointment and had my vehicle serviced. I asked Jason what the process would be for my damaged rim since I had purchased a Mopart rim packet. He stated he would need to take pictures of the damage and submit a claim. I asked him how long it would take and he said roughly about a week. I let 2 weeks go by without hearing anything back from the dealership. I called 2 Fridays in a row trying to get a hold of Jason and was told both times by some names Humberto he was out. Humberto took down the message for Jason to follow backup with me which never happened!! I called on 7/24 to speak with Jason's manager. He did not answer and I left a voicemail for him to follow up with me and here I am on 7/27 with no call back from the manager I believe his name is Michael. I called back this week and finally got a hold of Jason. He shared he had been out and the notes were probably somewhere on his desk. I asked him I needed an update on the claim and he said he would need to check on it and call me back. I asked him to have his manager call me. I am not quiet sure how a place like this dealership runs. Jason over promised and completely under delivered! I called on 7/27 and spoke with Alex another manager. He attempted to help me, but shared how the service department was closed and the manager was probably gone for the day. A few days after getting serviced I received a phone call from if I recall the individual introduced himself as Chris. He stated he was Jason's boss and asked if I would fill out a survey pertaining to the service I received on 6/29. He said it went to my email and if I would complete it he would have my vehicle detailed next time. Yet I can't even get a hold of ANYONE to share my experience and get an update. But the dealership was quick to ask for good survey results which the service I had received is not up to par! This has been such a terrible experience. The dealership service area clearly needs guidance and improvement on their customer service! I DO NOT RECOMMEND GETTING SERVICED HERE!!!!! read more

BAD Service! Why make an appointment when in two days the service dept had NOT looked at your Jeep?? Absolutely the WORST service ever -- actually NO service at all. Do NOT recommend this place. Do NOT ever go here. Kyle L is the service manager but no where to be found - wonder if he even knows how BAD this experience / service dept. is!! read more

!!! B U Y E R  B E W A R E !!! What started as a decent experience quickly went down hill far and fast. We found a new 2020 Durango this dealership was going to trade for us, we even negotiated and put down a $500 deposit, but it took several days to receive a call to come pick it up. It ended up being sold so Tyson Cook (our sales rep) quickly found us a "similar" new Durango, except it was missing 2 major features, a sunroof and roof racks. Tyson promised me if I purchased the similar model they would add all mopar & OEM factory parts as if I we purchased it from the factory. So they wrote up a " WE OWE" note saying "Sun roof and Roof racks". Little did we know they purposely made it vague so that they could install aftermarket parts, and that's exactly what they did. Our brand new $50k vehicle now looks HORRENDOUS and is 100% DEVALUED. After complaining and trying to resolve this bait and switch they've pulled over the past month, they're now telling us there is nothing they can do and are trying to place blame on a company they outsourced the installation to. They're now wanting us to trade in our BRAND NEW vehicle as a USED car to be upside down and purchase another model from their crooked lot. I have purchased 3 cars from this dealership and have referred them several times, but I guess loyalty doesn't matter to these cheats. From now on I will be telling friends, family, and others the exact opposite, that they'll want to look elsewhere and think twice about handing their hard earned money to this rat infested company. We are expecting a new baby in a few months and really didn't need this type of headache and stress that's been caused by stereotypical dirty car salesman tactics from Gurnee Chrysler Jeep Dodge Ram. We are absolutely disgusted how this establishment continues treating us worse than dirt as they walk all over us. Here's my message to our good friend Dan: Hi Dan, I'm really sorry you continue to use deceptive tactics and ignore the FACT your establishment sold an agreement that OEM parts would be installed. I was more than explicit during negotiations that I DID NOT want aftermarket parts used for the sunroof and racks yet here we are. Question to you, if you later found out after the fact that OEM parts couldn't be used, why didn't you reach out and resolve this issue before deciding to move forward with installation and cut a hole into the roof of my vehicle? Or better yet, train your sales staff better so you're not performing bait and switch fraud to your customers. To provide more clarity for you, Alex Sandoval never reached out to us, rather Bill Meek is who we've been in contact with. The reason we're only willing to accept being placed in a new vehicle is because Bill Meek said he would make that happen to "rectify this issue." Two days ago (and after three weeks of being strung along) you took back the new car agreement and now want us to trade in our NEW vehicle as a USED car purchase, a vehicle you've put half the miles on already driving 50 miles to and from installation not to mention the several hundred that were on it before the purchase. We left a voicemail this morning to continue efforts towards resolving this issue and have yet to receive a call back. Glad to know you'd rather leave a message on yelp to clear your name rather than return the call. Thanks for sharing your concerns, Dan, but we're still waiting for the call back buddy. read more

Gurnee Chrysler Jeep Dodge Ram - Crappy sunroof job, and "roof racks" - Car Dealers Near Me - Gurnee, Illinois

Sincerely wish that a rating of zero was an option because that is what I would rate this dealership. I am almost 60 years old and have bought over 30 vehicles both new and used over my lifetime. I have never worked with such an incompetent dealership that lies and has zero commitment to their customers! Customer service at this dealership is nonexistent. Back story: Looked at the website found a new jeep that fit what I was looking for and called the dealership. Asked questions about the vehicle and advised that I would call back if I decided to drive an hour to look at it. Called back told them I was heading their way and asked them to pull it up front. Did also confirm it was still available and was told it indeed was. Arrived at the dealership and was told that vehicle was totaled 3 days prior. Was this a huge misrepresentation / bait and switch? Certainly, feels like it. I did end up buying a new vehicle. It is now over 2 months since the purchase and still no title or plates. Upon contacting Austin, the assistant GM at the dealership without any research he blamed the delay on the state of WI saying that they are backed up. I contacted the state of WI to find out the dealership has never sent in the vehicle paperwork. Dealers in the state of IL have 20 days to get the paperwork sent or they are in violation. Sadly, upon calling the dealership back and sharing the paperwork was never sent in there was not even so much as an apology. Could have cared less. It's been, lies, excuse after excuse and the run around. The current temporary plate expires in 3 weeks and the dealership told me I needed to call the state of IL to extend it. I asked for their help as their customer and the GM Alex told me no. I asked for the owner of the dealerships contact information and was told no. Asked that he have the owner call me and of course no call back. I will never be back, nor would I recommend this dealership to my worst enemy! Please think twice before visiting this dealership as I assumed this was a very reputable dealership that sadly turned out to a huge disappointment and time consumption to have to chase down what I paid them to do. Buyer beware! read more

BUYER BEWARE of the Happy Package!!!! Went to this dealership for a Jeep Compass and was given a price - which was clearly stated on a printout with the various interest rates and months to payoff. We agreed to go forward and purchase the vehicle. We sat down with the finance guy - Mark and right away he was pitching the extended warranty and more. Much to our shock the price had been increased by close $3000 - due to the HAPPY PACKAGE - which is tires for the life of your car. (Buyers remorse as we called Amir the salesman the next day and told it was a mandatory package). The fine print was conveniently not explained. You are not provided with copies of the papers you signed -instead they transfer it all on a USB drive which you pick up days later. Once we were able to go thru the paperwork on the USB and read the fine print realized that you must bring your new car into their dealership for maintenance by the scheduled time periods and if you do not the package will be VOIDED. read more

I want to say thank you to James and Nick at Chrysler Jeep Dodge in Gurnee IL. I purchased a new Jeep Wrangler Sport and their customer service and buying process was so smooth. James worked with me without pressure and Nick had me in and out of financing in less than 30min. Thank you for a great experience. I love my new Jeep! read more

False Advertising Just leave it at that Don't help with nothing, thought I was welcomed but it was a scam, and I felt like crap after the fact read more

Gurnee Chrysler Jeep Dodge Ram - They don't offer any of this. - Car Dealers Near Me - Gurnee, Illinois

We bought our van at this dealership and have had it serviced there for 9 years when we could have gone anywhere. A couple months ago, the van started running hot, so we immediately stopped driving and had it towed to a different dealer (we were in Rockford). They replaced some coolant lines and sent us on our way. A few miles from home, the van started running hot again. We made sure there was coolant in the radiator and drove it to Gurnee. They said the water pump needed to be replaced. So they replaced the water pump and sent us on our way. A couple days later, the van started running hot again. We drove it back to Gurnee. They had it for a week or two and then told us that the engine had seized. They said it would cost $9,000 for a new one. To add insult to injury, they expect us to pay $179 for whatever service they performed on our van before THEY seized the engine in order to release our vehicle. Dodge service departments had 3 opportunities to fix the problem before the damage was catastrophic. Because of their failure to find and fix the problem, we have lost a vehicle that we expected to drive for several more years. I've left messages for management to call me back, but they don't return my calls. read more

The new ownership and management has really changed this place. They had a SUV that no one else had so I gave the new ownership a chance. WOW was I taken back I will say my deal was not easy to get approved but they worked so hard to get it done and was upfront with me and so honest. They truly treated me like I was one of their own or as a family member. Service even introduced themselves to me and thanked me for buying from them. Bill Meek ( Sales Manager ) this guy is a class act someone you want to know he is an example to other managers at car dealerships. Truly ask for him if you need help. Douglas Adam's ( service writer ) very compassionate on making sure your happy. Thank you for showing me dealerships can be different read more

My son's Jeep had dashboard indicator lights and messages and the engine was racing. Took it in and they said they couldn't reproduce the error. The error was literally telling you what it was on the dashboard. Kept it a week. We drove it to another mechanic shop and they diagnosed it immediately. Part was on back-order because apparently this was a big issue with jeeps. The other mechanic fully fixed the issue. Will never go back - unacceptable and lazy. read more

I had an amazing experience with Alonzo as my salesman, but that ended quickly with Mark(finance) and Briana's (title) failure to adequately do their job. Mark spoke over me and raised his voice several times to me during my transaction. He was upset I was denying gap coverage and his response was to yell "You listen to me". And when I brought to his attention that they have the incorrect name, " Welp, looks like you're in a pickle" chuckling. Frankly I've never been to an establishment that the audacity to think that type of behavior was professional. They put my vehicle under the wrong business name and yet over 100 days later I still do not have it corrected nor have my tags and registration as promised now for months. I had to twist their arm to get a bill of sale as I was provided absolutely nothing besides a temporary 90 day registration. Though I paid for them to provide my plates I had to purchased temporary 30 day tags to hopefully buy myself sometime to receive them from them at some point. Unfortunately I would not know because it's been a week since they've spoken to me, not returning emails nor multiple voicemails left. I understand mistakes are made but not once but at least on five different notable occasions I've been lied to. If I could return the car and move on I would, unfortunately this nightmare continues. read more

Gurnee Chrysler Jeep Dodge Ram - Car Dealers Near Me - Gurnee, Illinois

Sales people were either extremely pushy or rude. I told one that I wanted to look at both Wrangler's and Grand Cherokee's. Instead of showing both, I was only shown a Wrangler and was being pushed towards buying a car that I wasn't completely satisfied with. Another salesman sped past us in the parking lot after returning from a test drive. We were waiting for another car to move and he pulled in front of us, then reversed and sped back. He was also smoking inside the vehicle, which is something I'd be pretty upset about if I were to buy a new car after someone had been smoking in it. read more

GURNEE JEEP IS A NIGHTMARE! When you think of lemon laws, shady salesman, crooked finance depart and a service department that you are scared to drive your car after they worked on it ... you found that dealer! Gurnee Jeep is the worst dealer experience you will ever have! Read all the 1 star reviews! They take advantage of everyone they can! PLEASE JUST GO TO THE NEXT DEALER AND SAVE YOUR SELF FROM THESE CROOKS! read more

ABSOLUTE SCAM OF A DEALERSHIP!! Beware I bought a 2022 Jeep Grand Wagoneer from these guys over 100k vehicle and I so sorry I did let me explain the experience I have had. They lie you when you're talking about purchase price first we agreed on a lease for the suv. We went over pricing and we was fine with it. Then right when your singing the contract they tell you it's a finance not a lease after you sign the paperwork they also lie about the monthly payment we agreed on a price and when the payment comes in it's 200 higher then what they tell you in the dealership they also change your extended warranty without telling you like mine was suppose to 100k miles bumper to bumper full warranty. They didn't even give me extended warranty at all I found that out after my suv needed service and they stated that I had extended warranty multiple times the sales men finance manager and I all spoke and agreed on me having extended warranty so they just took that money and pocketed it for them selfs without telling you. What a scam these guys are running And trying to get a loaner car when your car is in the shop is nearly impossible even when they say we treat our customers with white gloves is a lie. Remember I bought a suv for over 100k and the loaner they wanted to give me was a 5 year old car with a check engine light that smelled so bad like marijuana with over 100k miles. I asked nicely to get a different car they wouldn't budge untill I had to make a scene in their show room that my 2 year old can't ride in a car that smells like that. Let alone barley running. There service is a joke they always say nothing wrong with my personal car when a check engine light is on and it's literally brand new with less then 5k miles on it. And they make you wait months and months to book a service appointment to only put you in a broken down rental like I stated up above. And then the next time that I needed service the general manger says we don't give our rentals to people like you anymore because you left the outside of it dirty scam dealer with the lying of with prices there horrible customer service and warranty PLEASE DO NOT BUY ANYTHING FROM THEM read more

I had been to a few dealerships looking for a Jeep Summit but none of the salesman could tell me much about the product. I saw a couple Summits available at this dealership so I went down and met Alonzo Massey, this young gentleman was exceptional at his job! There was not a question that he could not answer. When I left there in my new Summit I felt really comfortable about how to use all the different options (and there are many ) I would highly recommend Alonzo...he's the best in the business ! read more

Don't buy a car from this dealer!! I bought a Jeep Compass last year from them. They will sell you a service package called the Gurnee Package. It promises tires for life. However, when you go into their Service Department they will NOT honor it. Even though my tires have 38K miles on them. I waited 2.5 hours in their waiting room for them to tell me that they aren't replacing my tires. I was also there to buy a new Grand Cherokee from them and they still don't care. They don't care about past customers or new customers!! I will not buy another car from them. You shouldn't either! read more

Gurnee Chrysler Jeep Dodge Ram - This is the Gurnee Package they sell you. - Car Dealers Near Me - Gurnee, Illinois

I'll break this review into two parts. First off my salesman Jesse Rohrbach was awesome to work with. I told him what I wanted and he worked to get it done. When he came back with numbers I didn't like he didn't take it personal when I told him where to stick those numbers. I seem to be buying cars every other year these days between my wife and I. Let me say this Jessie has earned himself a repeat customer. Now the second part of this review is everything else. Overall the process was ok. They do pull some shenanigans which is a shame. So your going to have to play the game a little with these guys and keep your guard up. For example we agreed on a price, payment, and term just to have them change it when I was in the finance office signing paperwork. Maybe I'm old school but when you have a handshake deal you keep it. read more

Gurnee Chrysler Jeep Dodge Ram - Car Dealers Near Me - Gurnee, Illinois