When I recently started looking to purchase a new vehicle, I was skeptical of all dealerships and felt I could not trust anyone after a rough experience with another dealership many years ago. I came into the dealership knowing exactly what vehicle I wanted and the details I wanted on it and I did not want more or less. Matt took me on the test drive and didn't seem too overly terrified by my rookie SUV driving-nerves of steel. He and Pat then tried to locate a vehicle with the exact specs I wanted, but since no exact matches could be found within a reasonable distance, we then discussed placing a factory order. I did my due diligence and continued to talk to other dealers to make sure I was getting the best deal possible for the vehicle I wanted, but returned shortly after realizing that none of the other local dealers could beat Pat's offers for my new truck. After being told I wanted to place the factory order, Pat immediately placed my order with GM. He was very helpful during the production phase when I was looking for order updates. The vehicle arrived earlier than expected and was exactly what I wanted. The whole ordering process was easy and pleasant. Pat and Matt did a great job completing the deal when we came to pick up our new Acadia. It was the smoothest vehicle purchase we have been through and the deals and prices we were initially promised were kept. They really seemed to be trying to give us the best possible deal they could and were looking out for our best interests and they used every route possible to save us money along the way. This dealership has changed my attitude about buying a new car and I couldn't be happier with my choice of vehicle and dealership. I never felt pressured to buy more than I wanted or less than my ideal vehicle. When my perfect car couldn't be found, they didn't waste any time getting me what I wanted and kept all promises. I definitely recommend anyone looking for a new GMC, Buick, or Honda visit Joyce Koons. Other dealerships might offer better deals initially, but Joyce Koons is the dealership that is honest and gives you the best, stress-free deal from the beginning without all the annoying fine print, hassles, and haggling. read more

I know Koons Manassas since 2004. I have been servicing my car with there and I am very happy with the way the treat customer. I would say to the exception of one bad apple -which was directly corrected by Jeff Miller- I can only praise GMC excellent service provided to me. Check with them and you will NEVER regret it! Again my special thanks to Jeff for his customer minded vision!!! Happy Holidays to All Koons Manassas Staff Lydia read more

Easy to talk to with no pressure at all. They wanted to educate me and help me find what I wanted. I wish all my previous car buying experiences were this pleasant! I have referred others to them as well and they agree. read more

They're just like any other dealer service. The service reps get minimum wage plus a commission on service that they write, so you can be sure that they will recommend the most expensive and often unnecessary repairs. That being said, they're pretty nice, and I go there for routine maintenance and tires. I do recommend that if they do anything to your tires, like check the air, make sure you still have your valve stem caps before you leave, and also make sure they don't give your back your wheels with someone else's hubcaps on them. I will periodically get a list of service recommendations from them, than take the printed sheet to a regular mechanic I know who actually repairs stuff, and doesn't just replace parts. read more

I have had my SUV in twice for service. The reps that schedule and greet at the door were friendly and greeted me during the service appointment ready to help. I waited for my Yukon during service. They kept me posted on progress and had it back to me in a reasonable time. I have found their service to be repeatable and will keep going to Joyce Koons for Service. read more

Excellent customer service. Nice facilities and mechanic took the time to go over my concerns, looking at my vehicle before I left the dealership when dropping the vehicle of. read more

My husband and I went in today to get numbers on a GMC Sierra 2016 Duramax, needless to say not a cheap vehicle. The salesman we talked to first of all knew nothing about the vehicle that he walked up to and had to go to the manager to answer my questions. Then when we wanted to run some numbers to figure out finances and he literally came back, told us they were really busy and told us to come back tomorrow. What!!?!? You just turned away a potential 69k sale?? Unreal. Not to mention we work tomorrow and live an hour away. I guess we will go to another dealership to buy our truck. Thanks Koons!! read more

Generally happy with the service department. Friendly & helpful. Waiting area is a little sparse. I'll never understand why it take a dealership 2+ hours to do an oil change, when it only takes places like Jiffy Lube 20 minutes. read more

Did great work. Kept me informed. Car was ready on time. Shuttle picked me up at my house and took me back to the dealership. Couldn't ask for much more. read more

I stopped by Joyce Koons on a Sunday afternoon close to their closing time. I was just going to look at the GMC Acadia. I had done my research and narrowed my preference to a couple of models. I went inside the dealership and was met by Codie. He answered my questions and gave me his business card. As I was leaving I saw a demo model in the color I wanted. I went back inside to see if I could take it for a test drive. He brought the key out. We took it for a drive. I really liked how it handled. I hate haggling over the price so I asked him for his best deal. He and Patrick not only Gave me a great price - I got 0% interest financing for 72 months. I had a car to trade in - even as dirty as it was - I got a good trade-in value. The entire transaction was completed in about an hour. It's been 2 weeks now since I drove my new Acadia off the lot. No buyer remorse. Codie contacted me the next day and a week later to see how I'm enjoying my Acadia. I'm so happy I dropped by just to look. I highly recommend Joyce Koons. read more

The sales and service department at Joyce Koons Buick have been exceptional in their customer service. My Buick Encore is a delight....luxurious, comfortable, economical and enjoyable. Well done. read more

I took my 2004 GMC Yukon to the dealership because since we have lived in the area, I have taken the Yukon there for all major repairs. In all previous cases, they had provided me with a loaner vehicle and been able to quickly diagnose and fix the problem. In this case, where my vehicle was not starting correctly, they wanted to replace the starter without being 100% sure it was the starter; they said they were 60% sure for a $720 repair. They also kept my vehicle for three days and had me rent a car instead of providing me with a loaner as they had done in the past while they tried to diagnose the problem. I took my Yukon to the dealership because I wanted their expertise and experience to correctly diagnose and fix the problem. I also wanted the dealership experience which had always been in the past providing me with a loaner car for significant repairs and providing a better than average customer experience. Even the local garage I called for a second opinion was willing to provide me with a loaner vehicle if I had the work done there. I was simply disappointed in the customer experience which should be to treat the customer very well in order to earn their loyalty, so they'll continue to do all service and repairs through you and then buy a new car when the time comes because they've earned your trust and made you feel valued. I didn't feel valued this time at the dealership, and I ended up taking the car back and having the problem diagnosed and fixed for significantly less money. read more

Do not trust there sales!!! I found a GMC Canyon at another dealer in Md. I liked. Called them about a price out the door and got it. Then called Joyce Koons about their stuff and I mentioned the one I liked in Md. Well they decided to trade a truck with them to get the one I liked. So here is the best part... Koons raised the price about $1000 over what I could have had it up there. Told them they better come back with something better. I drove it for 24 hours and brought it back. They gave me the second offer. Only $200 cheaper than what I was offered in Md.!!! Of course, they said," Well we saved you $200!" They asked me if I had proof on what I was offered in MD. Pulled it out and showed it. Do not think they liked that I caught them thinking I was a total idiot!!! BTW... I just looked at the price it is now at Koons and it is raised about $7000 to $39558. And by the way.... this is a 2018!!!! What a rip off!!! If you buy from them....do your research!!! read more

This dealership did EVERYTHING RIGHT! Charles Carlson, the sales person we worked with, was off-the-charts straightforward and professional. Our experience here was a breath of fresh air... My husband and I were trying to find a car to replace his cushy ol' Lexus 430 sedan, and he wanted to look into Buick possibilities. We trekked out to Manassas and met Charles Carlson, a salesperson whom my husband had seen positively reviewed before we left. Charles showed us Buick options, but they just weren't right for us. As we were leaving, we noticed a used Lexus on the lot and inquired about it. Long story short, we now own that Lexus -- despite it being almost 10 years old! This dealership did EVERYTHING RIGHT. My husband asked for numerous repairs on the used Lexus and they complied with all of them -- at some expense, no doubt. We also asked for three days during which we could take the car to an independent service to be sure that nothing was un-investigated -- to which they agreed. They basically said YES YES YES to everything, including our ideal price and trade-in. Throughout the process, everyone at this dealership was professional and positive, even to the point where another salesperson helped my husband with getting stuff out of the old trade-in car. There was NO pressure, NO feeling of "being sold," just pure professionalism from stem to stern. The Finance Manager was refreshingly matter-of-fact, with not a hint of pressure about buying the extended warranty options. We are relieved to have had such an important decision made with no manipulation, and only YES YES YES to whatever we asked. It's hard enough spending big bucks without feeling pressured, so this experience was a breath of fresh air. And for the record, the rest rooms were cleaner than anyplace I've ever been in my life. :) read more

After trusting Joyce Koons GMC for all of our automotive needs for 8 years, this is the first time I have had to write a review like this. About a month ago, I took my 2009 GMC Sierra in for service when the air-conditioning stopped working. I should say it would work, then stop working, work for a while and then quit again. When I dropped it off Tyson Farina, our long time service advisor met me and said they would take care of it. The next day Tyson called and said that there was a damaged actuator and the AC system required a software upgrade but even after replacing the part and performing the upgrade it did not resolve the issue and that the only other repair would require them to remove the dash. All in all he stated that it would cost about $1,700 to remove the dash, replace the suspected part, and replace the dash. I stated that I was not pleased and did not feel I should have to pay the entire. I said that my truck was in the previous year for the exact same issue with the exact same symptoms and I had paid about $1,300 at that time. Since they were all the same symptoms I could only conclude that they did not properly fix my truck the year prior. After some discussion Tyson stated that Koons would be willing to split the cost of the dash removal, about $500 but nothing more. Having no other choice I agreed and when I picked my truck up the bill was about $1,200. That's about $2,500 for the same problem in two years but the problem was resolved and I felt Tyson and Koons did the best they could to keep me, the customer, satisfied. The next day I was cleaning my truck from the mess they had left dirt and debris on the dash, fingerprints on the windshield and that was when I noticed the dash was cracked just in-front of the Drivers Information Center. I immediately called Tyson whose response was "it was already like that when you brought it in." I stated that it was not, it was cracked on the passenger side but not on the driver's side. He continued to argue the point and finally said to bring it in and they would look at the damage. I took it in the next day, Tyson walked out took a picture and walked away saying "I'll call you and let you know what we're going to do." Several days later when I called to check on the status Tyson stated that they would replace the part. After a couple of weeks I was finally able to take my truck in to have the work performed. I dropped it off and was told it would be ready the next day. The next day received a call and was told I could come pick my truck up but that the dash part was not replaced because the wrong part had been ordered. When the right part came in I called to make an appointment, which was made for that Saturday, and when I showed up Tyson asked why I was there. I told him I had made an appointment to have the dash part replaced and his response was "not happening" he further stated that there was no technicians working that could perform the work. I told him I made an appointment so not sure what the disconnect was with the service department. He looked up who made the appointment and stated they made a mistake and should not have scheduled the appointment. I then said in a light hearted manner, "honestly Tyson I'm getting tired of having to drive out here every week." I guess one could say this is where it all went downhill fast! Tyson replied "well honestly I don't like that I'm having to pay for a part that I didn't damage, you're costing me $1,500 for something I didn't do" he went on to say "and now you're going to cost me another $150 for a loaner car." I was totally dumbfounded by his statements and my only response to him was "wow Tyson you're having a bad day eh? It was at that moment I realized he was summing up our relationship with Koons GMC, as long as we were paying for repairs and it did not cost them anything we had a good relationship. As I said, we had been going to Koons GMC for nearly 8 years, bought my GMC Sierra there, spent thousands of dollars on repairs there, and not once did we ever accuse Tyson or any of the service advisors of trying to gouge us or recommend repairs that didn't really need to be made. Of all the trips I had to make to Koons GMC, which by the way is over 10 miles from my home, did I ever say "you should compensate me for having to drive out here when you didn't fix the issue my vehicle was here for" or "I had to take time off of work to come here are you going to reimburse me for my lost time at work." Yet here in this instance it was being implied that I damaged my own vehicle and by chance found a way to erroneously accuse Koons GMC service department of causing the damage. The part was replaced but is the wrong color but it will have to stay that way because, I will never return to Koons GMC!! I would give it "no stars" but that is not an option. read more

I purchased my Yukon XL from a dealer in MD a few months ago. Shortly thereafter, a sensor warning light would come on and 3 times I drove back to MD, they said they fixed it, and by the time I got home it would be on again. So I decided to try Koons GMC which is much closer to my home anyway. Met a service guy named Jay Tippett and he was amazing. He took the time to listen to me vent and understood how I felt. The first time in they diagnosed it as a faulty sending unit, replaced it, and sure as heck - no more issues! They do GMC, Buicks, & Hondas. Thank you Jay Tippett! I hope they make you a manager. read more

I have been using Joyce GMC of Manassas for service with Jeff Miller for over 17 years! Always a great experience, work done right the first time at a good price!! Call ahead or last minute, Jeff always goes the extra mile to get me in and fix the problem ASAP! read more

I took my GMC in for some mechanical problems. They were so sure replacing a part for almost a $1000 would fix the problem even though I had someone else replace it already. And they also charged me a $150 diagnostic fee! They were so far off on the diagnostic !!! On top of that when I went to pick up my GMC they didn't put it all back together. They had to take the car back in the garage and I had to wait for it. So I took my GMC to a highly recommended mechanic who guaranteed the repair would fix the problem and I finally had it fixed! read more

Sometimes you can't win. I called and talked to the service manager/service person two weeks ago and gave him my car's information and asked if a service was going to be covered under warranty. As per usual normal response, "oh yes, please bring your car here, everything is covered according to the vin number you gave me, leave it with us for 3 days and no problemo, we'll have it fixed up at no charge!" Blah blah blah..so then my nephew goes to drop his car off and apparently this guy had been transferred to GMC (be weary GMC/GM owners) and what he told us was not correct. Not giving any names. So then they tell my nephew that his car may or may not be covered and that they need to charge a diagnostic to find out. Ok, fair enough. But. I was told verbatim this is covered, wouldn't you think they would correct this human error with some sort of free diagnostic? I'll pay what's fair but fair is fair and someone should be held accountable for saying whatever the customer wants to hear. I will regretably not feel comfortable bringing any vehicles here. Too much 'he said, she said' stuff to worry about. They just want your money, dont let it go easily. Call a local mechanic or talk to someone online that will give you a No BS solution instead of the type of solutions you get from money-hungry dealerships that give their service people way too much incentive to get as much out of the transaction as possible. read more

Early morning oil change appointment! Great staff warm welcome. Highly recommend! Tyson in service always takes good care of my car! If you need a car, this is a great place to shop...see Pat Bryant in the sales department for a fair deal! read more

I have always had great service bringing my vehicle in! The service advisors go out of their way to ensure that I've had a good experience.

I bought three cars from Koons and recently went back to purchase another and was given a " no haggle price " that was about 5k higher than any similar vehicle on the internet. When I questioned the price and told the manager, I suddenly qualified for a usaa discount that also changed. Do your homework, check prices and go somewhere that appreciates return customers. read more

We bought our truck here and there were some complications but overall a good experience.

Update - I went to the dealership on Saturday and asked to cancel my order for the Acadia. They were very accomodating and quick handled the paperwork. They even cut a check for our trade in, at the price we had agreed on. It seems that Koons was dealt a bad blow by GMC's shipper. But Patrick took care of my needs quickly. read more

I've never had any issues with the service center at Joyce Koons Buick GMC. They are thorough with their work, they communicate everything clearly, and even the prices are fair. There are coupons on the website that you can use every time and you can even combine some on one bill! I also love their shuttle service, which allows for me to drop off my car in the morning and still get a ride to and from work. Everything is ready by the time I get picked up after work and the last time they even had the car sitting for me outside when I arrived, all washed and ready to go! If you need a trustworthy place to fix your car, this is definitely it! read more

Mike Powers was excellent! He was easy to talk to,very helpful, and there was no pressure at all. We got all of our questions answered and got the perfect car. read more

Excellent customer service in the vehicle service department. I'd been having problems getting one recall item fixed on my car, having been mismanaged at another dealer--who seemed to not care that customers' time is wasted. With Koons, I called them on the phone, they ordered the part for me, then called me when it came in--quick and convenient. When I brought my car in at 10am (no 7am wait-in-line drop off lottery), they said it would be "a little while" due to their busy workload. I'd already expected being there a few hours, yet one hour later they had the recall finished AND had given me a free (!!) state inspection! I couldn't believe they were done that fast and kept asking if the work had actually been done (which it did, because the seat belts were indeed different). The agent said work like mine didn't need to occupy a bay, so they were able to do it anywhere..so less wait. I was so impressed with the outside-the-box thinking and their quick turnaround. I understand it won't always be that way, but their customer service interaction is an entirely different game than what I experienced at Ultimate Buick in Fredericksburg. Will recommend Koons Buick over and over. read more

We have been long time customers of Joyce Koons GMC's Service department. We have owned multiple Yukon XL's over the years. The guys that work in the service department are usually very friendly and pleasant, which is nice. However, our experience is that while they may be very nice, they lack in their follow up skills. We have had our cars in there multiple times to be serviced and it seems as though we are always having to call them to follow up. They tell us they will call and update us and then they never do. We always have to follow up with them. And this will be after they are already behind schedule on something. There have been issues with some of our repairs as well. We have had the same thing break not long after it was fixed. The technicians have left tools (like wrenches) in our car when we pick it up. Our most recent issue was when the AC in our 2016 Yukon broke. For some reason it took over a week for them to get some part. Tyson said FedEx lost the part (not sure how often that happens when something is supposed to be over-nighted by FedEx). They never offered a loaner car or anything. We ended up having to pick our car up (with the AC still broken) and drive down to South Carolina for Spring Break. It was 90 degrees and not fun driving with no AC! Because of the inconvenience, Tyson said he would give us a better discount than the 15% coupon we had. Never happened. read more

this was the most pleasant and efficient experience we have EVER had purchasing a vehicle. Our sales agent (Phillip) was beyond outstanding. He was knowledgable, courteous, and extremely patient. He was the primary reason we bought that car, that day, from your dealership. The rest of the team was great as well. read more

Ryan helped me in the service department, and was super nice! My car was only there for a day and a half, and they gave me an upgrade SUV to drive during that time. Everyone was extremely helpful, I was so grateful after having an incident with the Warrenton GMC. Thanks Ryan, you are awesome!! read more

Good, easy purchase. Initially was looking at a demo model that they had on the lot as they did not have a new 2013 model that I was interested in. I told them what I wanted in a new car, they found it and brought it in for the agreed upon price. It took a few extra days to get there but I wasn't in a rush. No bait and switch, no price changes, they took my used vehicle with no problems, and never once did I feel pressured. This was the 3rd vehicle that I've bought from Koons and really don't have any complaints or hesitations. read more

NoVa it's here, an automotive service center that you can trust will always do the right thing and do it right! Joyce Koons GMC is a 24 mile trek for me from Burke yet it is worth the trip. It all starts with the service writers and Jeff has distinguished himself as a true professional with a real understanding of vehicles. The online booking system makes it so you have plenty of time to accurately relay all those little things that one seemingly forgets to mention in the rush to drop a vehicle off. Turn around time is always a priority with a waiting area to prove it, since alot of people choose to just hang out while their vehicle is being serviced. Don't be put off by the name of the Dealership as there is no affiliation with the other Dealerships with the same last name. read more

Jeff in the GMC service department is exceptional! He's very professional and pleasant to work with. He does what he says he is going to do and is very prompt with getting back with you. read more

Once again, the service was excellent and timely. Didn't even get a chance to finish the morning crossword.

Although we live in Leesburg and have a GMC a couple miles away we still take both of our cars to this dealership (which is about 30+ minutes away). Tyson has been our go to guy and there is no other person or shop we would trust. Service is always excellent! Thank you! read more

All dealers can be a little shady and can rip you off, but Koons seems to be a step above. I had struts installed plus a new alignment. They gave me a fair price and completed the work within the time they promised without padding the bill or telling me I needed additional work that wasn't necessary. I've had terrible experiences with Dudley Martin up the street and banned them for life, but I've been going to Koons for about 10 years off and on and never really had a problem. My only criticism would be that the car was finished and sat in the service lane for about 20 minutes before they were able to write it up. Having the car finished and sitting there where I could see it, but having to wait an additional 20 minutes is not the way to do it. It shouldn't take any more than 5 minutes to write up a completed job. read more

I have yet had an issue getting an appointment and have always been treated well. I feel I have always been treated with honesty and even if I forget my coupons; they help with that as well! I bought my last two SUV's from Joyce's and always have my service done there. Honesty, courtesy and good work speak volumes. I'm also always offered a car wash. Kevin Hall is my REP and I can't say enough good things about him. read more

Joyce Koons Buick GMC and their service advisor, Mr. Rob Easter are the best. I needed a diagnostic check up prior to our family vacation. Koons has great hours, not only is the device dept. open on Saturday and Sunday, they actually opened 5 minutes earlier than their stated hours . Mr. Easter was most friendly and professional. While I did not have an appointment for service (which is unheard of at the Mercedes dealership that I go to) I had a comprehensive diagnostic service in a couple if hours and was given a green light that my car was in good shape for our trip. Thank you Koons and Mr. Easter ! read more

Joe Carroll referred me to Tyson Farina for help with my GMC Acadia. Both Joe and Tyson were amazing to deal with. They are both extremely professional and responsive. I was truly blown away by the service I received from Tyson and feel as though he went above and beyond to get my issues sorted out. Not only did this service department provide excellent service, but they restored my faith in the GM brand. I am confident that our next vehicle will be purchased at this dealership and we will remain loyal to their service department. When I reflect on past experiences with GM dealerships, JoyceKoons is the only one that has been able to consistently meet and often exceed my expectations where other GM dealerships have fallen short. They truly know what they are doing here and how to treat customers with respect and amazing customer service. read more

In and out as usual. Great service from Josh! Always a pleasure to bring my car in.