I had my Vehicle serviced on 31 March 2017. Uneventful is how I describe my experience in getting my Car serviced and it is the way I like it. I have purchased 2 Cars from Koons in Manassas in the past.... a Buick Lucerne and my current GMC Terrain. My purchase experiences were smooth and Koons worked with me on the deal. I have been fortunate to have had a history of stellar Service Advisors at Koons in Manassas and in continues today with my Service Advisor Jeff Miller. Jeff is professional and always greets me with a smile and takes the time to explain any issues that have been found by the Mechanic. The issue I have is about the product. I thought the GMC Terrain would be a nice vehicle because as I have aged it was important to me that I sit a little higher off the ground and that I could get in and out of the car with relative ease. That said, every time I come to a stop there is a rubbing sound coming from my Tires/brakes. It is absolutely annoying and anyone riding with me ask the question." is there something wrong with your Car". It is embarrassing and the only thing that I am told is that it is not a Safety issue. The Service Manager, Joe Carroll, in a test drive, heard the same thing that I heard, His answer to me was that GMC vehicles are like that and that it was a consequence of the area we live in and that he had two trucks himself that had the same issue. That is not a good enough answer for me. If in fact that is the case with GMC Vehicles, then the GMC Terrain is my Last GMC Vehicle. In the past I have owned a Pontiac 6000, Pontiac Bonneville, and a Buick Lucerne. I have never had sounds like this coming from my front tires/brakes. My wife owns a Kia Sorrento, and I have friends with Jeeps, Ford Explorers, etc and no one has issues like this. So for me....it is the product. I like the Buick Enclave ,but now that I am retired the Enclave doesn't fit my budget. But I also wonder if the Enclave would have the same problem as my Terrain. Maybe a KIA is in my future... we shall see. read more

Not a big fan. Purchased a used SUV from them less than 30 days ago from out of state. After speaking with 2 different salesmen I agreed to drive 6 hours to purchase an used vehicle. I confirmed with them several times that it was going to be taken off the market until we arrived the next afternoon. That night my husband, who had called a week before, received a phone call that that exact car was still available if he was still interested. Next the salesman I worked with said everything would be set when I arrived just a test drive and all paperwork would be ready so that we could be back on the road home, another 6 hours back with a toddler and baby. I arrive to find the person I was to meet with was not there nor was the man I spoke with the day before, no-one knew who I was to talk to or where any of my paperwork was. Needless to say it took us 5 hours to do paperwork that should have been ready a head of time. Keep in mind we arrived with financing already in place. The vehicle was not cleaned prior to arrival, had clearly had the bumper repainted (not a very good job), we received only 1 key and while finalizing signatures the mileage was off by over 400 miles! I expressed my concern with the discrepancy which they chalked up to test drives. Hard to believe when our 6 hour trip there was a little over 200 miles! Almost 30 days later and due to being out of state we need a title to register the vehicle. The lady in charge of titles tells me it's on the way and not to worry. I asked for the date it was mailed. After being put on hold she then tells me that they don't have the title yet from the VA DMV. This is 3 weeks after we purchased the vehicle and we were only given 30 day tags. Had I not driven 6 hours to purchase this vehicle I probably would have walked away. The one pro is everyone I spoke with at the dealership was nice. read more

I would strongly recommend that anyone considering buying from this dealership pay extremely close attention to every detail of their paperwork and financing. My experience has been extremely frustrating. I have had to return to the dealership four separate times trying to get issues with my registration and financing addressed. The registration issue has finally been fixed, but the amount of time, effort, and frustration it took to get something that should have been handled correctly in the first place is unacceptable. Even more concerning was the financing. I was initially given the wrong interest rate, and the documents I received showed a down payment that was significantly less than what I actually paid. When you're making a major financial purchase, those are serious errors--not small mistakes that should simply be brushed aside. What made the situation worse was how little help I felt I received afterward. I repeatedly went back looking for answers and a resolution, yet I felt like I was being given the runaround instead of having someone actually take responsibility for fixing the problems. I also felt at times that my concerns were not taken seriously because I was a younger customer. Mistakes can happen at any business, but the way a business responds when those mistakes affect a customer financially says a lot about the business. In my experience, the response was extremely disappointing. If you decide to purchase from this dealership, check everything before you sign and before you leave. Verify the interest rate, the amount financed, the down payment listed on every document, and your registration paperwork. Do not assume everything is correct just because the dealership prepared the documents. I'm leaving this review because I wish someone had warned me to be this careful before I purchased my vehicle. read more

I recently bought my GMC Acadia in for a routine oil change. During their multipoint inspection they found a leak near the rear of the car. The initial estimate was that a torque tube had to be replaced to the tune of $2k! I chalked it up to bad luck and asked them to do the work (I've been bringing my GMC Acadia here since I had it new and had always had great service and specifically with Tyson Farina) Tyson was courteous and helpful and provided me a loaner while the car was out of service. A day later, I get a call that the service techs were able to remedy the issue and that the torque tube would not have to be replaced saving me over $2k in repair charges! Even after I had already bit the bullet that I would have to pay the parts and labor to get this resolved, Tyson was ethical and honest enough to do right by the customer and inform me of this tremendous news. In this day an age where we have experiences told to me of dealers and service shops gouging customers for work that didnt really need to be done, this was a huge validation that Tyson and the GMC service center take care and pride in providing excellent service. My car will continue to be serviced here and soon when I contemplate another GMC purchase (here at the same dealership) I will bring it to be serviced with Tyson again. A big hearty thanks Tyson! read more

I walked into this dealership by pure accident. The intent was for me to end up in Tysons. I walked into this dealership and immediately met Phillip Marinakos. Phil was an amazing sales representative. He admitted to me that he was new, but that was fine with me! That to me, showed his humility and how he was still willing to work with me. I've been to other dealerships where sales persons were ignorant on questions that I'd ask about the vehicle (I already know the answer to the question; I'm just attempting to see if they'd BS me on the answer). Phil was the exact opposite of that; he'd admit that he didn't know, but would seek to find the answer and get back with me. All good points in my book. Phil was really laid back. Never did I feel pressured or inclined to do anything during my buying process. Phil respected me as a customer and did his best to fulfill my wishes as a customer. This is by far the best experience I've ever had while buying a car. Admittedly, my process took two weeks, as I was shopping around for the best deal. Each time I left the dealership empty handed, Phil never pressured me to do something NOW vice later. At the end of the process, Phil even walked me around the dealership, introducing me to service managers and the like. I'd recommend this dealership and salesperson to anyone in the market. read more

Service: Steve the Service Manager went above and beyond to correct an earlier-than-anticipated maintenance problem with my Denali. A water pump disintegrated at relatively low mileage, and made a mess of the engine compartment. He helped coordinate towing through his staff, fixed the problem quicker-than-expected, and had the concierge service return my vehicle to my home because of the inconvenience. I'm sure that can't always happen, but THAT is the definition of great customer service. I never left the house, my truck got fixed under warranty, and it was returned to my driveway quicker than what even I had expected. I sent back some Dunkin Donuts coffee to say "thanks," hope he got it. Anyway - out of loyalty - guess where I'll be taking my wallet and my vehicle when I need service in the future? Customer service: Spend a little up front to make a great experience for someone, and you will probably make it back (and then some) in the long run. I wish more businesses invested a small portion of their profits up front like this, to make the long-term return on investment. Some get it, some don't, but Steve at Joyce Koons does! See you next time I need service. Well done... R.L. read more

Purchasing our 2014 Terrain from Joyce Koons was one of the best car buying experiences my wife and I have had to date. Even the dust of their current renovations failed to dull their shine. Everyone from Sales to Service was friendly, knowledgeable and professional. In addition, there were no slick, young fast-talkers in silk suits trying to push dealer stock. Everyone there was a long time, well experienced employee* who listened to what we wanted and did whatever was necessary to make it happen. They got us the exact vehicle we wanted for virtually the exact price we intended to pay. There were a few bumps here and there, but the folks at Joyce Koons addressed every problem immediately and resolved it to our satisfaction as quickly as reasonably possible. We couldn't recommend them more highly. Also, our Terrain is unexpectedly awesome. It far exceeds our expectations. No buyer's remorse from us because of the vehicle or the dealership. We're happy with both. Oh, and a special shout out to Ronnie and Jeff. Thanks guys! *Turns out that most of the employees we talked to had been with Joyce Koons anywhere from 10 to 30 years. That kind of employee retention says a lot about an employer. read more

Our 1994 GMC Vandura G-2500 Camper Van with 70,000 original true miles that we had just bought a yr & a half ago that this old backyard mechanic has worked feverishly to bring smartly on line with top tier gas & BG-44K & all tune up required parts along with switch to full syn oil & trans fluid & filter change & a very good Koons GMC alignment. Suddenly, with a no start condition & a 20 yr old fuel pump I asked the impeccable service writer Tyson to replace the pump & fuel pump relay & not realizing my mistake on a 10 amp fuse. Regardless, I wanted this fuel pump replaced with new. I wish to give a very high regard to the tech mechanic that performed this service work on our van & I cannot speak highly enuf of his skills. Tyson attended to the service request of our van with the utmost expediency that I did not expect. Tho my wallet stings, I cannot complain nor do I have any complaints, only complete satisfaction & great appreciation for what Tyson & the tech provided to us. This Koons GMC service I will not forget & any next hard fail that I experience will without hesitation go to Koons GMC. With great regards & Semper Fi, Chris & Sharon. read more

After being plowed into by a 'failure to yield' and dealing with the insurance company, haggling for a new car was the last thing I wanted to do, but these guys do it right. From the onset, we were greeted with sincerity, and space. No awkward salesman lurking, just waiting from afar for the slightest bit of eye contact. Mansour was clearly at our service, but only when needed. Once our search was narrowed, we were given all the time and space needed to discuss and conduct our own research. Once it was time for numbers, the excellent service continued. Forgoing the common unsavory tricks, and hard nose closing techniques, John worked with me to find additional discounts and options, making this one of the best purchases ever. Not an ounce of buyers remorse to date. With a quick run in the finance office, the wife and I drove away in our new car, fully tagged and ready to go. In summary, superior product knowledge, outstanding selection and service, coupled with the best price, will have me recommending John and Mansour, of Joyce Koons Honda Buick GMC, to my closest friends and family. read more

We recently leased a car from Joyce Koons GMC, and couldn't be happier with the level of professionalism and service we received throughout the process. My wife and I were shocked at how effortless the overall process was. Helping guide us through this process were our Sales Consultant Philip Marinakos, and Manager, John Rendo. They both were informative, attentive, respectful, and made me and my wife feel very comfortable throughout the car buying process. Given that we had not purchased a vehicle in over 10 years, we were unsure about how stressful the negotiation/leasing process would be but Philip and John were with us every step of the way. They both worked together with us patiently and seamlessly and we could not be any happier with our experience with them. The attention to detail and exceptional level of service they both exhibited has made us Joyce Koons GMC customers for life and we plan to return and purchase from them again in the future. Great job Guys! read more

If you want professional interaction that will make you a consistently returning customer then you should try Joyce Koons Buick GMC in Manassas; if you want courteous and understanding service technicians that take a vested interest in your vehicle and treat it as their own, then you should try Joyce Koons Buick GMC of Manassas; moreover, if you are searching for the very best customer service, understanding individuals and empathetic service technicians (Jessica) / service manager (Tyson) please take a little time out of your life and visit Joyce Koons Buick GMC of Manassas, Va. This will be one of the most pleasant "Vehicle Service" experiences you will ever have. I have been searching for a GMC vehicle service that I can trust with my vehicle and after years of being disappointed, I can finally say with great enthusiasm that you are the best and you have the number service manager in the business. Thank you GMC and thank you "Tyson." Sincerely, Darryl read more

This is the first ever review of any kind from me, but, i couldn't be happier with the service i received here and have to give credit where its due. Strictly with the service center on my POS Saturn Vue (purchased elsewhere mind you), had nothing but troubles with this car for the past 6 months, had brought it to another smaller service center and paid over 2k to get some things fixed which lasted only 6mo, took it to Koons and talked with Jay to get things together. Everything worked flawless since, have brought my car back 3 times since, will bring EVERY vehicle i have issues with back here. Not once was I pressed to do any extended services or unnecessary repairs. And thanks to Jay i saved hundreds of dollars by finding me the cheapest route to correction. Jay is awesome, and if Larry is the technician doing the work, you're in great hands. I will make it a priority to buy a car here if the sales folks are as great as Jay and Larry. Thanks fellas! read more

Once again, Delanta has been amazing. Honestly, he deserves a raise just for dealing with me! I've been going to him for the past couple of years, and I swear, I'm probably his most dramatic customer. Im sure I always give him a headache Last week, my car wouldn't start. I called him and told him the noises it was making and lights it was showing. I was positive it couldn't be the battery because I already tried everything to jumpstart it. He says to me "it's the battery, I can almost guarantee it." So, I buy a new battery and replace it and what do you know, my car starts right up. He was right. Then, a few days later, I couldn't get the tire caps off to put air in. Who do I call? Delanta. Just like always, he took care of it immediately, no judgment, no eye rolls (at least not where I could see them.) He's helpful, patient, and knows his stuff. If you're looking for someone who'll take care of you and your car ask for Delanta. read more

I would deeply like to thank RODNEY OWENS for his service. I sold the car to him so smoothly, that I did not even want to negotiate about the money. He gave straight answer for instant cash offer, exact amount. Also, we had an issue that we wanted a payment check as soon as we dealt with the car. Because we had to leave from U.S two days later after selling the car. RODNEY OWENS checked with the finance prior to our meeting and gave us a check right away, with fully prepared documents. RODNEY OWENS is genuine, honest salesman! I would buy a car from him if I were to live in USA, again. BTW,, I had a nightmare with another dealer in Bethesda, trying best to out talk me claiming that car I owned was an 'accident car' & giving me $2,000 lower than the instant offer. Of course, the dealer in Bethesda did not even care about giving me a check ASAP. If you want to know where I went in Bethesda, check out my other reviews. read more

A few months ago I didn't have a good experience at Koons in Manassas and I wrote a pretty specific commentary about the issues that I encountered. To their credit the manager contacted me by email and followed up promising to review their procedures. Last week I had a major repair on the same vehicle. This time the service department did a great job immediately letting me know what the problems were, what needed to be done, how long the work would take and how much it would costs...... and then keeping me informed of the progress of the repair that took a couple days to complete. I don't know if my earlier review prompted any changes but it sure appeared that way. Maybe it all depends on the individual service rep that handles your case but if so I must mention that Rob did a very professional job and I was very impressed. Well done Rob and Joyce Koons GMC Service Department! read more

Below review was posted, 24 hours later they called to earnestly make it right, not just a PR call. For out of state buyers it is tremendous to receive such follow up. Overall, Great Job to the whole team! Great car, great price, crappy delivery. Drive from NY car was to have tow hitch added and roof rails&crossbars for me to install. Got back to NY to find hitch has no wiring harness so it is useless, they will do nothing to correct. The crossbars were for the wrong vehicle. They refused to pay shipping to return wrong ones, and refused to send correct one till After they got the wrong one back. As soon as we drove away they didn't give a rats ass about us or our experience, much less the added cost. I thought driving to VA was inconvenient, then I tried to get them to correct their OWN MISTAKES. They won't. The car is great, their delivery..........worthless. read more

Purchased a new vehicle Monday, 5 October 2015, about 12:30. They had to trade to get it from another dealer. We never received the vehicle until after 1:00 on Friday, 9 October. Then while trying to set up the OnStar it required: Tech Level 2 support, a software update, and now we're told a new part. Everyone was EXTREMELY nice and friendly until I didn't do what they wanted (like purchase extended warranty) and then became angry/disrespectful. The General Manager called me from the gym while working out, breathing hard, and clanking equipment to ensure me I would get good customer service. Every employee that I had interactions with told me something that was not true. We are taking the brand new Buick to another dealer tomorrow for repairs since we can't trust Koons. My personal opinion: I would not recommend Joyce Koons Buick to anyone. read more

I'd been eyeing a used 2008 GMC SLE-1 Sierra truck which had only 113,100 miles on it and I really didn't need another vehicle but this truck had a bevy of accessories such as a bed liner, front and rear GMC mudflaps, a Westin front grille guard and a matching painted rear bed hard tonneau cover. I loved the Dark Titanium color, the Z71 Offroad Package with rear taillight guards and a Kicker Radio Subwoofer. One very nice thing about this truck was that the body was in almost perfect condition considering its' age with few if any cosmetic blemishes and the 4 tires were in close to new condition. I'd previously bought my 2007 new Chevy Silverado 4-door 4wd from this same dealer and had been very pleased with their service department. I found the salesperson named Kevin easy to deal with and the vehicle was priced very fairly. Love it. read more

Steve, In all my years, I have never felt like an entire dealership did everything they could to help me get a fair deal as I do tonight. You and V, the people in Finance, the porters who prepped the car, were all so awesome and willing to go the extra mile to help me close this deal. All of my previous experiences of buying a car have left me feeling like I had been totally taken advantage and "snookered". I love the car and the payment you worked out for me. I am a fan for life of Joyce Koons and will recommend all my friends and associates to come to you. I do have one favor, I left my Verizon Hum console in the Acadia. If you could grab it and hold it for me, I would really appreciate it. Once again, thank you to all of you for the best car buying experience ever! Sincerely, Leo. A. Dyce, Jr. Get Outlook for iOS read more