Talk about a trip to the twilight zone. They sell you a Honda Maintenance plan $2,5000 and don't even do the work. When you question them you are met with one clueless tough guy after another. When you call for a manager no one calls you back or they completely lie to you. Spent 2 years telling them about a noise, then the seal starts leaking because the pinion bearing is bad. They say the wheel bearing is bad and cannot fix that either. 30+ plus years as a mechanic these guys are the apitimy of bad car mechanics and salesman. Go anywhere else. If you are a woman they will not recognize you as a competent adult and keep nagging your husband with b.s.. read more

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The service area is very disorganized. There is no structure in place to be helped in an orderly fashion and you pretty much have to get in someone's face to get any help. They have also started to charge a fee to pay by credit card, which is new in the past few months. Who doesn't use a credit card to pay anymore? Coho automotive isn't that far away and they are excellent. They are honest and don't overcharge, so I'll be using them exclusively from now on. read more

DO NOT TAKE YOUR VEHICLE HERE!!!! This is my first time taking any of my Hondas to this dealership and the first time I have ever taken a car to an actual dealership to be fixed and have them mess it up more then after their own mechanic messes up, refusing to work on the vehicle or fix the problem that our warranty paid them over $20k to fix! Oscar Ortiz is a horrible human being, curses and threatens customers then laughs and hangs up and yes I have phone recordings of all this. His manager Tony no customer service skills at all just refuses to take accountability and fix the problem. DAVID HIRSH the president of the company does NOT care about helping people like he states on his vision statement this dealership will leave you high and dry with way more problems then you came in with. I took my van that I have had for 4 months at the time into this dealership because they offered concierge service and I was close to them taking care of my mom who had surgery so they picked it up and left a loaner vehicle. First impression was already bad as the service advisor Elmer said he had never heard of my warranty and they don't work with it until another advisor overheard and said yes we do all the time. I hesitated but the other advisor assured me Elmer would be able to handle it and has been there for several years. Then I hear nothing for 3 weeks from the dealership and after calling numerous times finally speak to someone else who says Elmer was out on paternity leave. Again I'm understanding and email him our concerns when he returns. 3 main concerns (I will post pictures of the email) were the transmission slipping, the steering wheel making noise when turning it and the sensor on the back sliding door beeping when driving to say the door is open when it's not. Another 2 weeks go by and I call again and Elmer says that I need to pay for my engine to be teared down and lists other stuff that may be wrong that were not mentioned. I ask to speak to someone else who then says Elmer was looking at another ticket on his desk not mine! He tells me that the warranty company is covering the transmission replacement and power steering pump original Honda parts. Elmer states the transmission is new which it was not but nothing he ever told us was accurate or made sense. After these two things were replaced I was told my car was ready to be picked up and they could not duplicate the problem with the door sensor beeping. I went to pick the car up and as soon as I started it didn't even drive and I hear a loud squeal when starting the car and I recorded on video me turning the car off and restarting it 3 times it happened Everytime. I asked Elmer to come out and he brought someone else out to hear it and we were told that the starter probably needed to be replaced which happens after transmissions are replaced. I asked how they didn't notice it when they fixed it and tested it and got no answer. Left the van there and waited again. Another week goes by and I'm told the warranty company will cover the starter and they will tell me when it's ready. Go again to pick the van up and before even driving I put the car in reverse and the sensor beep comes on stating the sliding door is open when it's not. Elmer and Oscar (the manager) hear it right away and state to leave it and they Oscar says he will personally watch the mechanic check it out the next day. The next day they say it's working fine now and I can come pick it up. When I go to pick it up, the sliding door no longer opens at all. When I question Oscar about this he manually tries to force the door open gets it halfway open and says "see we it opens" I tell them that I have never had an issue opening or closing the door with the automatic button so why now that they took the door off to check it it's not working. He tries to say now it's a faulty latch and has me leave it again. AGAIN I'm told to come pick it up and when I get there my keys are on Elmer's desk and I'm told Elmer no longer works there it was his last day. read more

Update 3/12/22 After the last review the service manager personally reached out to address our complaints. He answered every complaint and took responsibility for all the miscommunication issues with his staff. He then went above and beyond to make it right and get the work done that we needed for our vehicle. What started out as a bad experience was fixed professionally and quickly and we will be going back. read more

Joyce Koons Honda - Outrageous "courtesy inspection" quote. - Car Dealers Near Me - Manassas, Virginia

This review is for Joe and Dan of the Service Department. I dropped off a problematic vehicle (mechanical issues from an accident) and their team went above and beyond to assist me. They were enthusiastic and courteous throughout the process of outlining repair options. In fact, everyone from the parts department to the shuttle service were a notch above other dealerships. They also saved me about 10% off what other dealers quoted me. read more

Your service department is excellent. However your sales department and sales manager leave much to be desired. Just because I felt the final price was quite high and I did not purchase the vehicle they got upset at me and told me I just wasted a lot of money their time. Incidentally I had purchased 2 brand new vehicles from them within the past 6 years. A week later I purchased a similar brand car from another dealer at much lower price and finance deal. Koons lost a return customer. read more

People in this dealership are unhelpful and unpleasant to deal with. Been trying to get a price for a car I want to buy and no one is willing to even work with me to get me in the dealership. Other places have way better customer service than this one. read more

I'm unhappy that I even have to give this place a star. I came in with my wife to purchase a new car with an internet quote in hand. The salesperson, Amit was incredible. He was extremely informed about the car we were interested in and explained all the features I detail. That's about when the experience took a turn for the worse. My wife and I explained multiple times what our budget was as we negotiated the final price. The salesman explained to us that this was the best offer available. We said we understood but stood by our budget. We were about $300 apart at this point. Amit went to get one of his managers at this point to talk to us. He came back with a sale manager named Tim. Tim proceeded to berate Amit in front of us inquiring if we had received a great experience. Having purchased several cars in the past, I knew this was a typical line sales managers used to try to pressure a closure as rude as it was. Tim refused to negotiate at all which was fine but then proceeded to mock my offer. When that didn't work, he tried to shame me order the "minimal" gap in price. When I said I needed to sleep on the final price, Tim ridiculed me over the need to sleep on "$5" saying he had a bill in his pocket. I emailed the GM a day later with no response expect for an email from Tim requesting a call to discuss the experience. Stay away! read more

My experience here was horrible. I literally had to walk out. Victor Ferrari in the Finance Department is engaging in illegal behavior. He was supposed to run my credit application through Honda Finance, but instead he ran it through 2 other banks. He lied to me about my interest rate approval through Honda in order to upsell me warranties. Now I have 2 hard hits on my credit for 2 other banks for no reason. This will affect me getting a low interest rate somewhere else. I tried to speak to the General Manager, and never heard back. I did speak to the Sales Manager, who said he would call back, but he's been silent since my complaint. BE CAREFUL if you still decide to go here!! It's obvious from the lack of comments on this page that they don't care about their customers. Ruben Pillay and Daymon Good were excellent to work with-5 stars for them. read more

Excellent service at Koons Honda of Manassas by Amy W. Thank you so much for your super service! Purchased our Pilot here and had it serviced here ever since then. Thanks again Amy W. for wonderful care! read more

Amy Wegner was such a great service advisor! I needed my car back to get to the airport and she tried her hardest to make that possible

The service department is great! Amy Wagner kept me informed every step of the way. The check out process was very easy as well.

I had my car serviced this week and it was a really good experience. My Service Advisor, Amy Wegner, made the process quick, easy and painless. I'm not very knowledgeable about cars (and I usually dread having my car serviced), but she took the time to clearly explain which services were recommended and why. She monitored my car's progress, keeping me up-to-date throughout the service process, and the work was completed sooner than I expected. My car was dropped off at the dealership after 5pm the previous evening and it was ready before 11am the next day. This was my first time working with Amy and I'll be sure to schedule my appointments with her from now on. read more

I have been a Honda owner for 15 years and I only take my cars to Honda services but man this place horrible from the servers advisor to the service manager. I have never seen so much rudeness and unprofessional personal in one place. I will never come back to this dealership again. Please save your time and money. read more

We made an appointment with Sahid at Koontz to look at a couple of used cars. He was very gracious and gave us the time we needed to look at the cars we ask about. We really had no choice. He wasn't informed and didn't even try to sell us a car. He would the keys and open the cars, thats it. Having decades of experience working on those specific makes, I understood what I t was I was looking for. When we made an offer on two of the vehicles, we felt it was a legitimate starting point for negotiations. Shaib went to his manager V, who clearly wanted nothing to do with negotiating in good faith. He showed no customer service skill, sales capacity, nor negotiating abilities. My wife immediately offered him an opportunity to negotiate the pricing on the vehicle. His response was, "We are too far apart ". Friends. Everything is negotiable. If you go here to buy a car, you may not realize that you are over paying for a car! Because they will not even dig deep and draw on those so called sales and negotiating skills. Rude, uninformed and incapable of doing the heavy lifting. What is very scary for us? We own a Honda. Been to two locations in Northern Virginia and came out extremely disappointed! And one more thing. Having the word Koon on all of those vehicles is just Racist! Does anyone have any idea that this was a racial slur used to describe #Blacks ? If it were my last name, I would change it. The first time is saw it with my wife, we were taken aback by the mere implication of that word. Made my wife very upset. Pass them by! read more

Took my 2008 Honda Pilot to have my key reprogrammed. I was told it would take an hour and a half and it would cost $185.00. Two hours later they told me they couldn't do it because there was a problem with the immobilizer and it would cost another $185.00 to do the diagnostic. The service department is only in the business of selling services people don't need. The whole ordeal took just a little over three hours. The only good thing that came out if this horrible situation was an airbag recall was fixed. I even have doubts that was even done. All in all the I fixed the issue with the immobilizer at home which took me all of 5 minutes to reset it. read more

I went for safety inspection on February 19th at 9:30am. The said it would take one to one and half hour and they took the car. I asked my service advisor Kevin Schlenker at 10:30am if my car was done and he said they are working on it . Same again answer at 11:00am as well. I went to the advisor at 12 pm again and he said still working on it. I told him to give my car back as it was just sitting there. The technican brought my car back and told me he just gof the car to work on it but the computer is not working. It took them 9:30am to 12pm To tell me the computer wasn't working. These advisors need more training. They are not customer service oriented at all. read more

Great service at Joyce Koons Honda in Manassas, I would recommend them to open late as Chantilly dealer does but other than that, my car is well taking care of! Kudos for their service. read more

I try to always deal with Roland Murphy. In my experience he always goes the extra mile to make sure my vehicle and I are taken care of with the utmost respect. They gave me a full evaluation of my vehicle and got me going with new rear breaks and pads. My car has been riding the roads great ever since. Thanks Roland and thank Joyce Koons Honda! Give Roland a raise!!! read more

Recently bought my 2016 Honda Pilot and the experience from speaking with our salesman, Girma, it was nothing but a very positive experience. Girma was genuine and kind throughout the whole sale process and explained everything into great detail. I recommend anyone who is looking for used or new car to go to Joyce Koons. Thanks again Girma! You are the best! read more

Service was easy to schedule and completed quickly once I was on site. I have a 2020 Pilot that is still under warranty so I pretty much go with the recommended maintenance, such as replacing the transmission fluid at 36K miles. I'm never happy with how much it costs, but you are given the option to decline a recommendation and I do love that my car is super reliable and the maintenance record will support a good trade in value should I choose to upgrade. Overall, very happy with there service. read more

Amy was a thorough professional. Great customer servic, much appreciated. it was good to see someone with a positive attitude and work ethics. read more

I just purchased a new Odyssey with assistance from salesperson Girma. My husband and I can not say enough about him, he was wonderful to work with. This can be a very challenging time to purchase a new car, but as a result of a bad car accident, I needed one. Girma helped me with this process immensely, and I am very happy with my new Odyssey! Thank you Girma read more

Joyce Koons Honda - Car Dealers Near Me - Manassas, Virginia

I got a very good deal on a new HR-V here - Daymon Good was no pressure, friendly, and an absolute joy to do business with both through email and when I eventually came into the dealership, and Tim the sales manager was forthcoming, flexible, friendly, and honest. They are willing to make very competitive deals but they do not harass, spam, or strong arm you. Everyone I dealt with at Joyce Koons had integrity, and I would absolutely recommend them over every other Honda dealership I dealt with in Northern Virginia. I actually left another dealership closer to home that gave me the same offer as Joyce Koons Honda, and drove 40 minutes back to Koons, because Daymon was so enjoyable to work with - especially in comparison to the aggressive, slick rick salesman at the other Honda dealership (check my other reviews if you want to see the other dealership I would avoid at all costs). Additionally, as a woman, I give bonus points for the fact that Daymon and Tim directed all car/purchase-related comments and questions to me, not to my the male relative who was solely my ride to the dealership and who (I made this clear from the start at every dealership I went to) was 100% not there to be involved in the negotiation or purchase of my car, only as my ride. At the other dealership I visited that day, this was not the case. read more

Christian was a great help with my odyssey no issues whatsoever would highly recommend!!

Mark Schlenker conducted an analysis of service needed on my Honda Pilot the week before I brought it in to have the valves and switches replaced and cleaned. Mark truly thinks of the customer in expressing what is necessary now to do and what can wait. We need more service people like him. Gordon Cruickshank, Warrenton, Virginia. read more

we purchased a used certified Honda CRV, 2021 model when we purchased a car we got great service. I had a free two year servicing plan was Gavin part of the deal. We are great all set up for two years. Every time I take for a service we have had a call back to do the scheduling we have had to contact them and then always gave blatant, excuses or lies as to why they never call back. i've been a service manager who is in controlled in the servicing of your vehicle. They always call you to give your charge and how much it will cost to do the servicing. You didn't have to spend half an hour explaining to them that is a free to your servicing to which is replied, well we can't find it. As we have had to explaine to them that's not our job that is their job. They come back miraculously and say they found the service agreement and Jess. It does include two years free servicing. They've always been good at coming to pick up the car and returning car back to his leaving the rental. Guess what call To schedule a servicing yesterday, and as usual, no call back so we had to contact them today again they said there's no free service on your vehicle and again we had to explain it all to them. They had to go get a service manager to check it and clear it to advise. Yes, we had it two year free service, followed by snide remark that she's the last one to Service anyway. The did the servicing as required and properly return the vehicle to us. After reading the notes explained that there has to be a charge for brake flushing, which I thought would've been part of the Service on any vehicle so it is my wife with us this morning and then she declined it fair enough, but it still be part of the servicing. I am still in the process of trying to find that out but needless to say as many people here have had services done through Joyce Koons Honda. I do not think we will be using them to continue our service. They are rude and caring. I don't seem to care that I'm doing it long and short of it. These stupid people don't realize that yes maybe although Joyce Kunz is the last dealer within the Virginia area, the work will dry up eventually what gets thrown and people are reading these reports they will see to visit them even for a new car. We bought this card on a floor on the fly i.e. we never checked the dealer we were looking for a car that had one sitting there and fitted needs. so we just bought it. The sad thing about it is that with the previous comedy I work for we used to do the work for Joyce Koons, when servicing that AC systems and they always made it blatantly obvious the fact that when we never changed the photos etc. etc. and the proper work but yet we need to customers it's actually OK. There is a true seeing that regardless of a family business the larger the company, the service you get and nobody wants to hold anyone accountable. Neither does a family as long as they're getting the money when it comes to that stage that the family don't care about who their business is being run then that means that they don't care either. That's a pity THE very quickly. These families forget where they came from and how our business was built up? read more

The service department sucks. All they are there to do is "sell services" . When I tried to leave the gentleman kept harassing me to "fix the issues". Saying hey ma'am I'm just trying to "help" you. Help me by respecting me when I tell you I have to leave and I'll bring my car back on my own time. He spoke without manners or being my advocate and honestly kept harassing me to get services done. No respect. These people are just there to get money out of you. Sharks . Do not go there . read more

Fantastic place for all your automobile needs, bought my new 2020 Honda at this location and have done all my services there ever since.

I live about an hour away from Joyce Koons. We traveled that far to purchase our Pilot because they provided the best deal at that time. We continue to return to Joyce Koons for our service needs because Kevin and team go above and beyond. Thank you! read more

For the first time I stop to this dealer and wow The service is great they had all the colors. MR: Mansour is a great sales man I have not meet A sales person like him in 12 years, I really thank you so much for helping my father Manuel Paucar On his purchase of his new CR-V he loves it He so happy and that is what counts at the end of the day Thank you to Mr:Tim the manager too The whole crew from Honda was excellent When I see my dad happy that all it matters to me Thank you again read more

Joyce Koons Honda - This is my Honda Civic that I purchase I will be posting new pictures soon with my father - Car Dealers Near Me - Manassas, Virginia

Very polite gentleman and greeted me when I dropped off my car. I didn't get greeted at all after 5 mins waiting. Jonatan Carballo approached while he was super busy and greeted if I needed help. Appreciated that very much of him!!! He was quickly asked if I need any service besides oil change even thou I told him only oil change today. I love it with the probing. Estimated for an oil change about 2 hours but he got me about only less 30 mins. In and out with a very great professional first class customer experience I have ever had at this location. Here is why...I was only in for an oil change. Usually other reps will have a very normal customer service is bc of oil change only instead big job done on my car. It is fact!!! Jonatan didn't have that perspective on me. Helped with first class customer service. I think he is new to this location. I have been here for long time for my car service. The best I have ever had. Thanks Jonatan. Koons is very lucky to have this man. Please don't let him go!!! read more

This review is for Alan in the Parts department. While other, closer dealerships weren't nearly as helpful or friendly, I drove 45 minutes out of my way to Manassas. Alan swapped out the battery in my key fob and fixed my other key fob that was in about a dozen pieces (after my failed attempt at replacing the battery). All with no charge and a smile on his face. Well...I assume the smile, he was wearing a mask. I have no doubt the other dealerships would have tried to sell me the $80 key fob and $150+ charge to program it, but he didn't. And for that reason, I'll continue to drive the 45 minutes for my Honda needs, even though there's a dealership around the corner. Customer service really does matter! read more

Brought in for the warranty recall and to have a Honda remote start system (installed by my ASE master technician) programmed. Had an appointment for 11, dropped off at 9. Got no call to pick up. Technician charged an hour, claimed that they couldn't get the remote start to function. Also claimed that the lock/unlock worked. We got home to find that the lock/unlock doesn't work. Not only did we pay for a service not rendered, but for a lie. read more

Checked in online , for a regular service appointment, was Greater by Karen H. Who was very pleasant and courteous. The tech found a item that was leaking and covered under warranty. Karen called me and asked me to perform the work . I approved . Karen was a breath of fresh air . Attentive and did not make a Hard sales for additional service. But did provided me with a friendly recommendation and reminder. The car was washed . I also spoke with a salesperson while waiting and the experience is way better than Hendricks Honda. Again this is for Maintenance not sales.i found my new Dealership . I'd like to point out that the entire facility is very customer friendly, waiting area for adult , separate area for children , coffee and clean restrooms. Kudos! read more

Joyce Koons Honda - Car Dealers Near Me - Manassas, Virginia

I purchased my Honda from Joyce Koon's in 2014 and always bring it to Koon's for service. I always work with Roland who is awesome. I have worked with other service people, who are also great, but I feel more comfortable with Roland. I don't have one complaint with Koon's. They are always honest with me on what I need done, how much it will cost, and if I can wait, or need to get work done now. read more

Yikes, almost three hours on a dead day for an oil change? Yikes..... Who dropped the ball? But it wasn't just me, I heard other customers talk the same talk, so it wasn't just me, and I could hear them perfectly too because of how empty the place was. read more

I purchased a previously owned Honda Pilot that I found online. It was in pristine condition when I arrived and when I took it home. The representatives at Joyce Koons made the transaction as easy as it could have been and they were a pleasure to work with. read more

So glad I that I chose Joyce koons for my last three purchases. Consistently a dealer that values their customers, stands behind their products with support, and offers great customer service with professionalism that you expect from a dealer. In the past month, I bought a new vehicle thanks to Darius in sales. I chose Darius because he had worked so easily and well with me in a prior purchase. By the end of our short interaction, a trade was concluded sight unseen, and the new vehicle was delivered to my driveway by the end of the day with the contract signed at home. Now that my friends is how to buy a car. Fast forward a few weeks later. While driving, I had an issue with the passenger window operation. With a mere 350 miles on my car, I contacted the service department and spoke with Kevin in the Service Department. I told him about the issue and let me schedule an appointment as early as I wanted. Brought in my vehicle and Kevin personally inspected it and called in "Matt" the technician to take a look. Matt inspected the problem and he and Kevin ran it by their Department head and told him that the entire panel and small cosmetic pieces that were scratched by the window needed to be replaced. Even though I was comfortable in not replacing everything, Kevin and Matt said " This is a new vehicle and we don't work that way." In 15 minutes of time, the parts were ordered and I was leaving knowing that my new car was as important to them as it was to me. A few days passed, the parts were already in! Another appointment made and the repair was handled in under an hour. I left feeling as great the first day of my purchase. To Kevin, Matt, and Darius, you truly set the bar for other dealerships. Thanks to employees like you, my continued business is yours. read more

***ANOTHER UPDATE Regarding the SAME door that had a recall issue last year!!!!!!*** This is the second critical review I'm leaving for the service department at this dealer and last time they reached out to me, promised they would make it right, if I would remove the bad review and I did...but we are still having the same issue. About a year ago, we were having issues with our back driver's door latching on our van. This is very dangerous with our three kids who are always riding in the van. We took it in, they said they fixed it, but the issue persisted. I left the review, they asked for a second shot, and we gave it to them. The issue seemed to be fixed for a while but a few weeks later it began happening again, but so did the pandemic, and being that my husband was on active chemo we've been just about home bound and rarely using our car. Though the occasional times we drove the car, the issue with the door continued to occur but we did not feel comfortable bringing it back in right now until this past Friday, when the door would completely no longer close meaning my kids did not have a place to sit in the car since the door remained open. We brought the van in only to have them tell us they couldn't fix the issue because it was a "body shop" issue as the door was out of alignment. Fair enough, but it's the same issue that we've been having, that they allegedly fixed that has only gotten progressively worse since their last "repair." I will say, we should have kept bringing it in over and over until it was resolved but due to COVID we thought it could wait a bit. I asked the person on the phone who called to share the info with us, and he rudely stated "with all due respect, I don't believe you've been driving around with the door open this whole time." What the hell does that even mean!? And how RUDE. No of course we haven't! The door not closing is a far more serious safety issue than the latch issue their shotty repair job could not fix. It's only gotten progressively worse, leading up to this knocking the door out of alignment. He offered no thoughts on what to do except "you can pick a body shop and take it there." If they really cared to help, they would have offered to do more, or at minimum been kind, or get a quote and set up a transport to their partner body shop that allegedly have near by. But basically he called us liars and said they couldn't help. I'm not sure why we keep giving them our business but we sure won't again. And so much for Honda being the most reliable vehicles, we've had nothing but issues with this car since we've gotten it. Below are my reviews/issues from a year ago. THE SAME DOOR, SAME ISSUE THAT WAS RECALLED LAST YEAR. **UPDATE** After I left this review, they reached out to my husband and I and made good on our previous bad experience. Not only did they fix the door, but also did all the required service on the vehicle basically making it as good as new. They were very prompt and courteous, and went above & beyond. If the service continues this way, we will definitely return to them for the maintenance of our vehicle, etc. All we were hoping for was quality service and responsibility, and we got that. Thank you all, for making it right! ............ I'm extremely disappointed in our most recent trips to this dealer. Recently, there was a recall on the back door latch on our Honda Odyssey. We brought it in to the dealership to repair as per protocol and "they did." Immediately following that repair, the back door oh my infant daughter's side of the vehicle does not latch properly, which is causing the door to open at random times as well as never fully closed. We never had this issue until we brought it in for repair of the latch. My husband immediately took it back to the dealership and they denied any responsibility and told us it would be costly for them to repair. Our door was working just fine, NEVER had an issue, until we brought it in to them for routine repair work per a Honda recall. I've tried several times to get ahold of the service manager and have yet to get in touch. read more