This review is long overdue, but I wanted to share my experience so others don't make the same…read moremistake. Orloff overcharges, by a mile. I came in for a consultation to tighten loose prongs on two diamonds on my wedding band. When I walked in, I was greeted by a saleswoman who took my ring and almost immediately called over a colleague for help. Having two salespeople inspect a ring for 10 minutes, completely misidentify the metal as white gold, and speak with zero confidence was an immediate red flag. It felt less like a high-end jeweler and more like a mass-market commercial chain like Kay Jewelers, where sales volume is prioritized over staff expertise. When they initially quoted me $250 for white gold, I had to correct them and clarify that my band is platinum. Their instant response? "Well, that's going to cost more, $500." Five hundred dollars just to tighten existing prongs, no new metal, no replaced stones. I walked out in shock. A month later, one of the diamonds fell out. Luckily, I found it while cleaning, and my husband found The Diamond Gallery on Yelp. We were greeted by Brandon, who welcomed us with a level of warmth and genuine customer care I didn't experience at Orloff. He inspected my ring within a minute with complete confidence, confirmed it was platinum with intact prongs, and explained they could set the loose diamond, tighten the prongs, reshape the band, and clean it. His quote? $35. Thirty-five dollars! I got my ring back a few days later, and it looks absolutely flawless and I barely recognized it! It was stunning, I was so blown away by the quality of work and exceptional service that I voluntarily paid double his quoted price. I initially visited Orloff because coworkers recommended them, but had I known they would quote an arm and a leg for basic work, I would have saved myself the trip. While I'm sure they have happy customers, their pricing for simple repair work is entirely unreasonable. Save yourself the headache and go to a real, knowledgeable craftsman. Maybe an overstaffed sales floor seems to have diluted the staff's expertise. Having two employees inspect a ring and misidentify it as white gold is a clear sign of a lack of product knowledge.

This is a long overdue review, my apologies Max. But from start to finish was nothing but…read moreprofessional. From the moment I met Max Orloff, I knew the level of service would be unmatched. Max gave his expertise from the watch world and helped me decide on my Omega Seamaster. I couldn't be happier with my decision to make Orloff's my go-to timepiece shop. Their selection is extensive and they have the knowledge to go with it. If you're looking for your next timepiece, don't hesitate, come here!!

My husband had a couple of watches that needed new batteries installed. He brought them to Lewis…read moreDiamond Co and they took care of him. Thanks Lewis Diamond Co!

Came in for a jewelry repair, and they were able to fix same day! Great service, great location!read more

Customer service was friendly. Service was fast. I had gone in to have my watch band adjusted - in…read moreless than 15 mins, I was out of the store with my adjusted watch and happy with the service & pricing.

One of the few places in the Fresno/Clovis area that actually does watch repair and battery…read morereplacement. I brought in three watches; two needed a battery repair and one needed a link addition. They were able to help me out with everything except for one of the watches. I was told they tried three different batteries and even tried using a magnet to see if they could get the gears moving. I really appreciate their effort and they suggested just going back to the manufacturer to have them replace it. The service was fast and friendly. They were done with everything in about 20-minutes. Beyond watch repair they also sell a lot of watches and jewelry, for both men and women. I believe they also offer jury cleaning and stone alignment services. Pro Tip: If you come here to get your watch serviced or your jewelry cleaned there's a Casa Corona in the shopping center. Go enjoy a margarita and some cold AC while you wait!

Scott, the owner is awesome. He was attentive and responded quickly to my calls and questions. I…read morefelt I could trust him with my sentimental jewelry. I brought my ring in to get resized and had him solder it again because the previous jeweler had done a messy job. He polished the white gold, cleaned the diamond, and resized it perfectly. He resized this ring, adjusted another, and fixed two necklaces within 24 hours and a very decent price! I will always come to him now for my jewelry needs!

Scott has very fair pricing and is very fast! I have had him resize a couple rings for me and make…read morecustom settings for loose stones I brought in.

Today this place has earned 5 stars. Yes, truly...the man…read morewho works there is less than friendly. Doesn't smile. Hardly speaks. I brought in two watches today. One for a battery change and the other, a wristband link adjustment. He took them both and was done in about 8 minutes. I expected him to complain about more than one watch (he has in the past), but not at all today. It was also very hot inside the store. There's construction going on, but high temperatures require cooling, especially in Fresno. Otherwise, he does solid work.

Great watch guy worked in the lower floor at Sears (in Manchester) for many years. He must have…read morefinally retired when they closed down, I haven't been able to find out if he opened up somewhere new. There's a luggage store toward the south end of the mall now that does some watch repair. I had batteries replaced in a few watches - Good Service.

We had a great experience with both Devon's Jewelry and Calvin. He was patient, knowledgeable, and…read moretook the time to help us find the perfect wedding rings. What stood out most was the effort he put into finding the perfect diamond for my setting. He carefully explored different options and made sure we were getting a beautiful, high-quality stone. Throughout the process, he was honest, helpful, and never made us feel rushed or pressured. He also helped my husband find the perfect wedding band. Calvin went above and beyond to make sure we were happy with our choices. His dedication reflects the excellent customer service we experienced at Devon's Jewelry. I love our wedding rings and would highly recommend Devon's Jewelry and Calvin to anyone looking for quality, honesty, and exceptional service!

Always love going into DeVons for our jewelry purchases. Our favorite guy to see is Alex Munoz…read more He's always a great guy to talk to and willing to help us find what we're looking for, or something close enough that we most likely want more than the original idea. Thank you to you and your team of Associates that always seem to care.

I've only purchased rough gemstones from Scott using his online store, but I couldn't be happier…read more The quality of his work is beautiful. On top of that, when a jeweler made a mistake and damaged one of the stones, Scott was so helpful and patient in spending a little time on the phone with me to discuss information on setting them to hopefully avoid the same problem again, and was even able to sell me replacements that were just as good. I wish I had use for more of his stuff!

My Father in-law was a Beverly Hills Jeweler, and I have learned it is hard to trust a Jeweler…read more I trust Scott with my Diamond Jewelry and he does not take advantage of his customers. He has made some fine Jewelry for me.. His price is more then fair. I have been a happy customer for many years. C. Fayne

I got a necklace passed down to me from my grandpa. The chain for it was copper and over 75 years…read moreold. I wanted to wear the necklace everywhere to honor my grandpa. When I went for a walk, I found this place on my route and thought maybe I could get a new chain for the necklace, since it was turning my neck green after workouts. When I walked in, there was Chris. I talked to him about my necklace and the problem I was having with it. I was originally going to pay more than I could afford for the replacement chain for this necklace, but then he showed me a more affordable one that not only matched the pendant but was also sweat- and waterproof. I made the payment and placed the order. When it arrived, he put it on the necklace, and it looked so good. I think my grandpa would be proud of it, and I have Chris to thank for that.

I recently noticed the opening of a new jewelry store on the corner of Champlain and Shepherd. I…read moreneeded some repair work done on a few necklaces. I cannot say enough good things about The Ritz jewelry store and the owner Chris. The store is very elegant and tastefully decorated, with a wide variety of fine jewelry. Chris quoted me a very fair price for the repairs and the work on all three necklaces was done in less than 24 hours! I highly recommend this store.